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TeamSupport vs Product Fruits Comparison
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Good recommendations?
Overview
TeamSupport's Support software is specifically designed to provide businesses with the context needed to effectively meet...
No-code product adoption platform for web-based apps. Create beautiful onboarding experiences to improve conversion & retention....
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
29
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
99
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Becs R.
Product Manager
Cons
Emin N.
Sales and Customer Relations Assistant
Cons
Key features
- Total features106
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Lifecycle Management
- Assignment Management
- Audience Targeting
- Automated Routing
- Autoresponders
- Behavior Tracking
- CRM
- Calendar Management
- Call Center Management
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Guidance
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Quality Control
- Document Storage
- Drag & Drop
- Electronic Forms
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For No-Code Development
- For Websites
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IT Asset Management
- In-App Training
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Launch Management
- Learning Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- NPS of Customers
- Onboarding
- Online Forums
- Orientation Workflow Management
- Performance Metrics
- Prioritization
- Progress Tracking
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Training Management
- Usage Tracking/Analytics
- User Management
- User Onboarding
- Visual Analytics
- Website Integration
- Widgets
- Wiki
- Workflow Management
- Total features59
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Asset Lifecycle Management
- Assignment Management
- Audience Targeting
- Automated Routing
- Autoresponders
- Behavior Tracking
- CRM
- Calendar Management
- Call Center Management
- Case Management
- Chat/Messaging
- Chatbot
- Churn Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contextual Guidance
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Quality Control
- Document Storage
- Drag & Drop
- Electronic Forms
- Email Alerts
- Email Management
- Email Templates
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For No-Code Development
- For Websites
- Forms Management
- Full Text Search
- Gamification
- Help Desk Management
- IT Asset Management
- In-App Training
- Interaction Tracking
- Interactive Content
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Launch Management
- Learning Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- NPS of Customers
- Onboarding
- Online Forums
- Orientation Workflow Management
- Performance Metrics
- Prioritization
- Progress Tracking
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Third-Party Integrations
- Training Management
- Usage Tracking/Analytics
- User Management
- User Onboarding
- Visual Analytics
- Website Integration
- Widgets
- Wiki
- Workflow Management
Integrations
- Total integrations49
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations11
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
User reviews that mention these apps
Audrey A.
Computer Software, 10,001+ employees
Used daily for 1-2 years
Review source
Share this review:
We tried different kind of products to support the needs of our clients and Team support have it all to satisfy there needs.
Team support is so great that it almost everything that you needs on your daily life , you can create custom fields such as anything you want product ,email templates,tickets, work flows and many more such a great product!
There is a issue on text formatting and editing I changes font size unexpectedly fixing it may help me love this product more, Overall this product it's a great product.
Mark T.
Computer Software, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
Over all our experience has been very good. The initial training could have been better, but since then support has been very good. They also seem genuinely concerned about our success using their product.
Product is very comprehensive.
Initial training could have been better
Christopher J.
51-200 employees
Review source
Share this review:
Great ticketing system tool. Easy to track and reply to issues. It also has a very detailed reporting feature where you generate multiple type or reports with a few simple clicks
Enhanced reporting features, very intuitive product
Some times a little slow loading but usually reboots quickly
Neal B.
Hospital & Health Care, 11-50 employees
Review source
Share this review:
I have been a customer of Teamsupport for several years now. They have consistently provided a product that is essential to the effective running of my department. In addition, they continue to improve and provide features which are extremely useful and powerful.
- Constantly improving product - Great customer support
- none
Jasmin R.
Used daily for 1-2 years
Review source
Share this review:
i LIKE ITS A VERY STRAIGHTFORWARD PRODUCT I LIKE THAT IT IS A VERY EASY TO USE PRODUCT AND EASE FOR TRAINING
THE CHAT FEATURE DOESNT REALLY WORK. IT FREEZES ALL THE TIME AND POPS UP STATING MISSED CHAT WHEN I HAVE GRABBED AND RESPONDED TO THE CHAT. THE SUPPORT TEAM DOESNT ALWAYS HELP OR UNDERSTAND MY ISSUE TO RESOLVE IT
Verified reviewer
Information Technology and Services,
Review source
Share this review:
Team Support is an amazing tool for our company. Love the usability and functionality!
Allows me to answer email, chat with colleagues and open many tickets simultaneously! Best investment to for a company to make their employees job easy like a Sunday morning!
I have not found any flaws in the product!
Beth P.
Insurance,
Review source
Share this review:
It's easy to use.
There is nothing about this product I did not like.
Kelli T.
Computer Software,
Review source
Share this review:
I think that the ease of use and customization are the best parts.
There really isn't anything I don't like about this product.
Danielle B.
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
We evaluated quite a few products before selecting TeamSupport. We believed it could grow with us as we develop our process. It's been a joy learning how to develop it and all of my many questions are quickly answered. No regrets; I love it!
Easily designed to look as if it's "our" product.
I would think and hope that tickets are reviewed periodically to discover enhancement opportunities, of which I have many! ;D
Dianne D.
Real Estate, 11-50 employees
Used daily for 6-12 months
Review source
Share this review:
This is an excellent tool to keep track of conversations, actions taken, and timelines for our customers and vendors.
Product is so easy to use, understand, and apply.
So far, I have no complaints. It works well and has made communicating with customers much easier.
Thank you for taking the time to review TeamSupport, Dianne. Glad to see you're enjoying the platform, particularly the ease of use. We're here to help if any questions arise or you'd like to inquire about additional features. Did you know we have a monthly webinar on the fourth Wednesday of the month exclusively for our clients? Join us to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university
Jon T.
Computer Software,
Review source
Share this review:
It's very easy to use. Keeping track of outstanding issues makes it easier to see where you are and where your customer is.
I cannot think of anything negative about either product or vendor.
Brian B.
Computer Software,
Review source
Share this review:
Friendly UI. Lots of robust features. Good product support.
No huge negatives. But all software can be improved. The Wiki could have a better search function.
Brett C.
Education Management, 51-200 employees
Used weekly for 2+ years
Review source
Share this review:
Great product, great people
We have been using TeamSupport for many years now. Their staff is so responsive to our needs.
Custom reporting is a little challenging
Anna B.
Medical Practice,
Review source
Share this review:
Easy to move around in and locate information. Good search capabilities.
No complaints about product. Have not been made aware of any complaints.
Zach S.
Computer Software,
Review source
Share this review:
I like the ease of interface navigation.
I am unable to provide any negative feedback. The product is amazing.
Ram B.
Computer Software, 10,001+ employees
Used daily for 6-12 months
Review source
Share this review:
Quick resolution for any products
Ability to support with customer focus Better Ticket Routing scenario and it can track better with products very good especially on CRM integration
I dont see any bad about this product,bec we use it.
Brittney W.
Accounting,
Review source
Share this review:
Their fast response
I can't think of a reason to not like this product/vendor.
Sean P.
Review source
Share this review:
Great product. Highly recommended.
I manage a distributed engineering team and staying connected with each other and our customers is crucial to our success. TeamSupport gives us the tools we need to ensure that our execution is focused and responsive.
None at this time.
Anthony D.
Consumer Services,
Review source
Share this review:
Their knowledge of their product and how helpful customer service is.
At this time, I do not have any negative feedback about the product or vendor.
Nicole B.
Medical Practice,
Review source
Share this review:
I like the ticket tracking. We needed to be able to understand the client's issue and how long the issue has been open. We can see all of this at the ticket level. I also like the integration of Salesforce and other platforms.
There is nothing at this time that I like least about the product.
Erica B.
Medical Practice,
Review source
Share this review:
It is very simple and easy to use. It makes follow up simple.
It freezes up sometimes, but other than that, it is a good product.
Lindsay K.
Primary/Secondary Education,
Review source
Share this review:
Good servies. I like the way the company operates, I think it is efficient.
Nothing is there to dislike about this product. I enjoy everything about it.
Renzi R.
Review source
Share this review:
The setup and visibility of actions is great within the product.
Movement within cases can be somewhat confusing.
Melischa S.
Medical Practice,
Review source
Share this review:
So easy! It's online, so it's easy to work tickets and in real time.
So far, I have not found anything that I dislike with this product.
Chintan B.
Computer Software,
Review source
Share this review:
It's user-friendly and easy to use.
The UI of the product could have been better to provide more usability.
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