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TeamSupport vs SimpleTexting Comparison
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Overview
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech, telecom industries.
Send mass texts or bulk SMS campaigns with this text message marketing platform for businesses. Send texts with coupons,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
49
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
29
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
Pros
This texting platform has been super easy to use and support has been super helpful when I've had a question outside of their great training videos.
I like everything about SimpleTexting. The pricing was the best I found, the customer service has been outstanding, and it's very intuitive and easy to use.
The customer support is Awesome. Having support at a click of a button is very helpful in times of need.
Cons
Reports are a little difficult and confusing to set up.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
Emin N.
Cons
The biggest challenge is not being able to assign multiple people to a billing role. This is frustrating and silly as only one person has access to receipts, billing information.
The only issue I have is viewing incoming messages on the Dashboard. It is a little confusing because the messages are among messages that haven't been delivered.
Pamela C.
We were confused on the package pricing which caused us to overuse our allotted texts.
Key features
- Total features102
- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Asset Lifecycle Management
- Assignment Management
- Audience Targeting
- Auto-Responders
- Automated Responses
- Automated Routing
- Automated Scheduling
- CRM
- Calendar Management
- Call Center Management
- Campaign Management
- Case Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Contact Database
- Contact Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forms Management
- Help Desk Management
- IT Asset Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Keyword Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Link Shortening
- Live Chat
- MMS
- Macros/Templated Responses
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multiple User Accounts
- Network Monitoring
- Online Forums
- Performance Metrics
- Polls/Voting
- Prioritization
- Problem Management
- Project Management
- Push Notifications
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Marketing
- SMS Messaging
- SSL Security
- Scheduled Messaging
- Search/Filter
- Service Level Agreement (SLA) Management
- Shortcodes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text-to-Win
- Third Party Integrations
- Visual Analytics
- Website Integration
- Widgets
- Wiki
- Workflow Configuration
- Workflow Management
- Total features48
- 2-Way Messaging
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Asset Lifecycle Management
- Assignment Management
- Audience Targeting
- Auto-Responders
- Automated Responses
- Automated Routing
- Automated Scheduling
- CRM
- Calendar Management
- Call Center Management
- Campaign Management
- Case Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configurable Workflow
- Contact Database
- Contact Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Forms Management
- Help Desk Management
- IT Asset Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Keyword Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Link Shortening
- Live Chat
- MMS
- Macros/Templated Responses
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multiple User Accounts
- Network Monitoring
- Online Forums
- Performance Metrics
- Polls/Voting
- Prioritization
- Problem Management
- Project Management
- Push Notifications
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Marketing
- SMS Messaging
- SSL Security
- Scheduled Messaging
- Search/Filter
- Service Level Agreement (SLA) Management
- Shortcodes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text-to-Win
- Third Party Integrations
- Visual Analytics
- Website Integration
- Widgets
- Wiki
- Workflow Configuration
- Workflow Management
Integrations
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