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TeamSupport Logo
TeamSupport
4.5
(844)

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The complete B2B solution for great customer support

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(28)

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TeamSupport Pricing, Features, Reviews and Alternatives

TeamSupport product overview

Price starts from

49

Per month

Other

What is TeamSupport?

At the root of great customer experiences are smooth and effective customer support interactions. With Support by TeamSupport, you can rest assured that your customer service teams are meeting all of your customers' needs.

Key benefits of using TeamSupport

- Powerful customer management tools, including account trending, satisfaction scoring, and visible opportunities for growth and expansion, that provide context of the customer
- Meet your customers where they are with omnichannel support, including live chat, email- and phone-to-ticket, and a customer portal
- AI powered automations for more efficient teams through chatbots, workflow automations, and ticket routing
- Have all your tools in one place with many integrations including CRMs, project management tools, and communication platforms
- Enhance internal collaboration through the Wiki, knowledge base, or Watercooler (in-app chat)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
In Person
Live Online
Videos
Webinars

TeamSupport pricing information

Value for money

4.4

/5

844

Starting from

49

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TeamSupport features

Functionality

4.3

/5

844

Total features

109

15 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
API
Data Import/Export
Customizable Templates

Functionality contenders

TeamSupport users reviews

Overall Rating

4.5

/5

844

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.56/10
Rating distribution

5

4

3

2

1

495

289

52

6

2

Pros
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
Cons
Reports are a little difficult and confusing to set up.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.

Overall rating contenders

TeamSupport FAQs

Q. What type of pricing plans does TeamSupport offer?

TeamSupport has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription


Q. Who are the typical users of TeamSupport?

TeamSupport has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does TeamSupport support?

TeamSupport supports the following languages:
English


Q. Does TeamSupport support mobile devices?

TeamSupport supports the following devices:
Android, iPad, iPhone


Q. Does TeamSupport offer an API?

Yes, TeamSupport has an API available for use.


Q. What other apps does TeamSupport integrate with?

TeamSupport integrates with the following applications:
Microsoft Visual Studio, HubSpot Marketing Hub, Web.com, Drupal, Microsoft Outlook, Google Analytics 360, Dropbox Business, Zoho CRM, Jira, RingCentral Video, Zapier, Oracle CRM On Demand, Gmail, Oracle Service, RingCentral MVP, Microsoft Teams, Customer Thermometer, WordPress, Beanstalk, Nicereply, Twitter/X, RingCentral Engage Digital, Salesforce Sales Cloud, Squarespace, Slack, Microsoft 365, Azure DevOps Server, Weebly, RingCentral Engage Voice, Meta for Business, ServiceNow, Highrise, SurveyMonkey, Google Calendar, Mailchimp, Zoho Analytics, Joomla, Google Maps, HubSpot CRM, GoDaddy Website Builder


Q. What level of support does TeamSupport offer?

TeamSupport offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

Related categories