Additional information for Thunderhead
Key features of Thunderhead
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- Customer journey optimization
- Regulatory compliance checking
- Personlized conversations
- Tailored communication tools
- Journey mapping
- Manage multiple channels
- Journey insights
- Advanced collaboration capabilities
- Actionable customer insights
- Audit trail
- Real-time customer view
- Document sharing
- Customer profiling
- Multi-industry solutions
- Smart content
- Specific language/ idiom communications
Adaptive Engagement Profile: The ONE Engagement Hub draws on real-time customer data, such as preferences, profile information and context, using this to advise on the best content to provide.
Tailored Customer Content: This feature lets you create personalized content that meets regulatory compliance across multiple jurisdictions, and is tailored to your customers needs', including preferred language and idiom.
Business Insights: The ONE Engagement Hub provides key business insights drawn from a range of sources, as well as all the sales, call center, and customer services systems you use.
Smart Collaboration: The collaboration tools offered by Thunderhead ensure that all customer-facing staff can collaborate on information and deliver key documents to client from one source.
Thunderhead provides solutions for specific industries, including Life Insurance, Healthcare Insurance, Property/ Casualty Insurance, Telecommunications, Public Sector, Shipping, Wealth Management, Capital Markets and Retail Banking.