Thunderhead Pricing, Features, Reviews & Comparison of Alternatives


Customer experience and engagement

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Thunderhead overview

What is Thunderhead?

Thunderhead's ONE Engagement Hub is a customer engagement solution designed to enhance the experience of your customers across multiple channels and platforms. The software provides a visualization into the customer journey, allowing you to map, monitor and optimize multi-channel customer communication.

The ONE Engagement Hub from Thunderhead provides a suite of intelligence tools that give real-time analytics, journey visualization and actionable insights. Journey performance can be monitored in real-time and measured in the form of KPIs and metrics. The software can also be used to create smart, personalized content based on customer behaviour, that is delivered at the optimal time and to the right channel or device.


Value for money
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Business size



United States, Canada, United Kingdom, Australia

Supported languages

Thunderhead screenshot: Thunderhead ONE Engagement Hub mobile appThunderhead screenshot: Shipping dashboard in ONE Engagement HubThunderhead screenshot: Jounrney flow visualization in Thunderhead ONE Engagement HubThunderhead screenshot: Thunderhead ONE Engagement Hub dashboard

Thunderhead reviews

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Thunderhead pricing

Contact sales for a quote or request a demo online

Thunderhead features

API (415 other apps)
Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Additional information for Thunderhead

Key features of Thunderhead

  • Customer journey optimization
  • Regulatory compliance checking
  • Personlized conversations
  • Tailored communication tools
  • Journey mapping
  • Manage multiple channels
  • Journey insights
  • Advanced collaboration capabilities
  • Actionable customer insights
  • Audit trail
  • Real-time customer view
  • Document sharing
  • Customer profiling
  • Multi-industry solutions
  • Smart content
  • Specific language/ idiom communications
View All Features


Adaptive Engagement Profile: The ONE Engagement Hub draws on real-time customer data, such as preferences, profile information and context, using this to advise on the best content to provide.

Tailored Customer Content: This feature lets you create personalized content that meets regulatory compliance across multiple jurisdictions, and is tailored to your customers needs', including preferred language and idiom.

Business Insights: The ONE Engagement Hub provides key business insights drawn from a range of sources, as well as all the sales, call center, and customer services systems you use.

Smart Collaboration: The collaboration tools offered by Thunderhead ensure that all customer-facing staff can collaborate on information and deliver key documents to client from one source.

Thunderhead provides solutions for specific industries, including Life Insurance, Healthcare Insurance, Property/ Casualty Insurance, Telecommunications, Public Sector, Shipping, Wealth Management, Capital Markets and Retail Banking.