ThunderTix vs Purplepass Ticketing Comparison

The controls I had over how tickets looked, how receipts looked, how many ways I had of contacting audience members, pre-sale announcements, post-sale reminders.

When I learned it in 2020, it took some time and some prior knowledge of ticketing. However, this software did what my older and then suddenly defunct ticketing sofeware could not do.

If anyone is considering ThunderTix, Alyce, I think you just sold them! In fact, our sales department is hiring! :) I remember when Fractured Atlas shut down Artful.ly, and I'm sorry you were affected. On the other hand, we're delighted to have you as part of our family! Thank you for all of the positive feedback you shared and for your excellent rating!

Ticketing reporting ease of use set up emailing

Marketing one program had been discontinued

Clarke, you're a man of not many words. :) I'll match you with a simple, "Thank you for writing!"

It's very easy to use, many great features and the product is updated to keep up with the latest technology.

I don't have any issues with this software.

LOVE your coments, Gina! Our team works hard, and comments like yours are such a reward. I'll be sure to share this with our team. And yes, we pride ourselves on providing real human assistance!

ThunderTix offers a user-friendly and comprehensive event ticketing platform that simplifies the ticketing process, enables event customization and branding, and integrates with various payment gateways. ThunderTix's real-time reporting capabilities, mobile scanning app, and marketing features provide valuable insights and a seamless experience for organizers and attendees.

The fees can be relatively high compared to other ticketing platforms. Additionally, some users have reported minor limitations in the platform's customization options and a steep learning curve for new users. Overall, ThunderTix is a powerful and efficient ticketing solution, but it may not be suitable for every event or budget.

Event updates are very easy to perform. It was versatile and could accommodate many different types of venues, configurations and capacities.

Discounts were not as easily programmable but it was not a deal breaker.

Heather, we welcome all comments, but especially the "cons". Why? It gives us a chance to improve, and you may have noticed that we revamped aspects of our coupons and flex passes. I'm hoping that the new interface makes it easier than ever. Our updates will keep coming, so have a voice in our future direction by sharing ideas on our feature request board. No idea is too big or small!

Ticketing has never been easier. Customers tell us the process is simple and straightforward. Presented very well.

Thundertix is not properly equipped for merchandise sales.

I was all smiles reading your review, Jen, then I hit a speed bump when I read we fell short on merchandise sales. Do you have a moment to chat? Please give us the opportunity to be perfect for you by submitting a support request for us to reach out. Let's put our minds together and see how we improve!

I can quickly see my entire season at a glance and quickly check in my guests as they arrive. It has been a great step in moving towards a paperless ticketing system.

Our only issue has been when we are trying to check guests in on two devices, we have to stop to refresh to sync the list.

Has a lot of flexibility for other season ticket passes, private functions, and for displaying ticketing information on our website

Would like more integration options with Canadian merchant gateways

Thank you for taking the time to share your experience! We wanted to let you know that ThunderTix now supports many different gateway options (and even currencies). At the time of this writing, we have 13 integration options for Canadian gateways, seen here: http://www.thundertix.com/features/sell-tickets-online-internet-merchant-account/ As always, keep sharing your ideas to help us improve!

#1 - No added/rising fees to our patrons! Improving interface Customized Compatible with Authorize.net Reasonable cost PDF Ticketing Easy to train Reliable and Available

Reporting still being developed/enhanced Better testing and version control has been requested No real-CRM capability for patron management/history Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting) Error codes are confusing to patrons when transactions are not going through Transaction/Administration speeds varies (system tweaking is needed after most iterations)

A lot has changed since 2011 -- In February 2014, ThunderTix rolled out a full CRM for patron management. It includes complete patron purchase history, donations management, robust filtering to report on multiple levels of customer data. All error messages that a patron might see during the purchase process have been modified, all order data saved on a declined transaction, and all fields with problems...

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Easy Setup. Multiple ticketing options Public presale advertising options. Customization of each event Seamless transition from company website No long term contract

No percentage based coupon discount (but we hear its in the works)

Per your request and the request of a few other venues, the ability to create a percentage based coupon was added earlier this year. Now, venue admins can create coupons that discount the entire order by a percentage. Customers that enter a percentage coupon code will see the discount applied immediately on the screen prior to checking out.

What I like MOST about ThunderTix is that is does NOT cost an arm and a leg to get a powerful yet easy to use ticketing software.

The software has actually been fairly easy to set up and use. We had a bit of confusion at first migrating our information from our previous software, but support helped us a lot. We also had some issues connecting our credit card terminal, but I don't think that is necessarily ThunderTix's fault.

Goldilocks...what an apt description, Luana. We like to feel that we are "just right" for organizations -- especially small to mid-sized live performance venues and the arts like yours. Our belief is that if you listen to your customers (most are just like you), they are going to guide you on how to build the tools they need. That's how you became our Goldilocks, and we became yours! :)

I never trust "new user" reviews because they can be biased by excited new buyer syndrome. But.... This product impressed me. Event setup is simple and intuitive. Reports are clear and easy to read. Database import was easy (they imported it for us but required only one edit from my original data). Integration with payment gateway and email service was trivial. Web interface is modern and clean. Coupons, donations, products are all effortless to create. Price is excellent.

Some pages need refreshing after edits, a glitch I am willing to bet is fixed before you read this. Experienced very slight occasional server lag during event definitions, but could easily be internet . Not a problem when purchasing when used as box office terminal.

Thanks for your great review! We are always making improvements to our speed and enhancing the user experience. As you probably know, feature requests are very important to improving the experience and if you have specific requests, please take a moment to submit your ideas through your account portal.

ease of use and customer support. reports were useful and easy to customize

rather happy with all. I did not have any negative experiences

Easy peasy with great support. Geoff, those are the words we live by (as evidenced by a mountain of other reviews just like yours). I'm thrilled to hear everything has gone beautifully for you, and I hope that sentiment holds for years to come.

We love the price partnered with all the incredible features. Also, Thundertix is ALWAYS working to improve and is ALWAYS adding new and exciting features based on their customers requests. Their customer service is also amazing!

I wish that there was more of a variety of email softwares that ThunderTix software could automatically import to.

Hello Katie, First, thank you for the great review. I hope we continue to exceed your expectations. We are eager to improve our integrations. Were you aware that you can add your ideas as a feature request? We create many fantastic features as a direct result of those requests, so please take a moment to add your idea and the specific integration you'd like.

We have music shows each Saturday from October through April and without ThunderTix we wouldn’t be able to do presale of seats. It is easy to use and any time I can’t figure something out or have an issue the support is fast, friendly, and easy to access. I wouldn’t change companies because I don’t think you can get better support anywhere else.

The software is easy to use. I would like to be able to sell product a little easier and set up a menu for our food sales -but as ticketing software it is top notch.

We believe that prompt, insightful, and courteous support is essential to our clients. Like you, we would never think of leaving a service that provides the same level of service to which we strive to provide. Stay tuned as we continue to improve our product and concessions support with some surprises expected by year's end! Thank you for your wonderful review!

--most affordable compared to other ticket companies --ease of use --customer support --website user interface --scanner rental process --reports

--i had a lot of questions about the whole process but customer service was very helpful!

ThunderTix integrates well with our website and makes the ticket buying experience very easy for our patrons. Ticket map shows our semi-thrust venue to our patrons. They offer many options to customize the program for your use.

We have no negative comments. ThunderTix is always ahead of the curve in terms of adding improvements. The feature request board is very helpful.

Steven, I swear you and Gail (another reviewer here) must work for the same organization. Both of you are loving our ease of use! As I mentioned to her, design is a huge component of what we do, and the result is evident in a beautiful interface that's easy for even the most occasional volunteer. Our feature request board allows you to share ideas and vote on others, so I'm glad you're appreciating that page! Keep your ideas coming, so we can continue to meet your needs. Thank you for your great review!

-ease of use -extreme flexibility -extremely customizable -constantly adding new features -the best customer service -puts the most amount of money back in our pockets compared to any other ticketing system we could find

-custom features can take a while to implement

The fact that we can set up all of our shows and sell tickets easily both online and in person (point of service) makes it a great service. The software and show setup each year is just so easy to do. It takes very little time to get our new season set up to sell through Thundertix.

I really wish they had a way where we could sell our subscription packages online where our returning patrons could keep their same seats season after season without us having to place them all back into the seating charts manually, before ticket sales open up to the general public.

Just today, Dan, we launched the automated same seat renewal! We even allow you to design your own renewal email with your own brand. Please connect with our staff to get a walk-through. We are super excited about this time-saving functionality. I love that you appreciate our time-saving tools, and we hope this new renewal feature makes your job even easier.

it's very intuitive and has a very well built out help system. It's also flexible so we have been able to tune it to meet our needs. The support is VERY responsive

Only thing is that they won't allow PayPal as a way for members to purchase tickets. We didn't realize that when we signed on.

Hi Alicyn! Again with those words again -- "responsive" and "support" in a single breath -- making our hearts leap. The challenge with Paypal is that it takes you off the site. This poses some difficulties for our users when clients abandon the order (they no longer can "cancel" an order), and it can be confusing to patrons. We try really hard not to do anything that causes extra work for clients or causes frustration for customers. I hope you found a gateway that fits your needs and hopefully exceeds expectations. Thank you for the great review!

We have been pleased with Thundertix overall. This system is user friendly and the customer support is great when you need assistance. It is nice to have a ticketing system where the user can be so hands on.

The customization aspect is the only con. In order to customize this system to fit your needs such as reports, you are charged an hourly rate in addition to your regular monthly maintenance fee.

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Ticketing, coupon codes, analytics, are what I use most in this software and have been an essential part of what has helped out business to grow and be successful so far. Customer service tickets is an essential software service.

It was really important to me for the software to integrate into our website. This was a selling feature for me. It caused an enormous amount of troubles and problems for much too long. We switched to the customer being directed to the Thundertix site for ticketing, which is smooth and works well now and solved months of problems and lost sales.

Thank you for the kind words and the critique, as both are important to us. Chrome upended things when they stopped providing persistent "sessions" which track processes between your browser and ours. Sadly, we were forced to pull our support for iframes. However, we are working on two new options to ensure your customers have a great experience. Please keep your eye out for our newsletter updates, and thank you for sharing your thoughts.

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