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ThunderTix vs Universe Comparison

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Overview

Category Leaders

Box office software in the cloud to manage live performances with access anywhere. Multi-venue support for reserved seating,...

Universe empowers thousands of individuals to monetize their idea, brand or business through events.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

65

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

19.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

141

42

2

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.4

5

4

3

2

1

19

12

0

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Thundertix has been great to work with. The software responds to our needs and the ability to customise it to suit our needs and configurations is so helpful.
The service team is excellent; they’re always on hand to help and seem always seem happy to. You can customise tickets which is really handy and it’s totally controlled by us.
We love working with ThunderTix. ThunderTix has an amazing support system in place.

Pros

Their team was more than happy to help answer all of our questions and concerns along the way. We had such amazing support, thanks.
It's easy to use but most importantly, it was a great experience for our guests at the door. Their app makes it super easy and fast to scan tickets and get people in.
Universe is so intuitive, beautiful, and user-friendly for our staff as well as our audience. I was so impressed while looking through their site that I registered on-the-spot.

Cons

You seriously can not talk to anyone if you have a problem. I had to take it off my website because so many people called me having trouble actually completing purchases.
The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing.
The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end.

Cons

I'll see if customer service contacts me back about my profile issue. I'd hate to start all over again with eventbrite.
The customization of the tickets can get confusing.
No response from customer support, and no number to call.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features95
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Activity Dashboard
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Attendance Management
  • Attendee Management
  • Attendee Segmentation
  • Badge Management
  • Badge Printing
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • CRM
  • Campaign Analytics
  • Click Tracking
  • Client Management
  • Concessions Management
  • Conferences/Conventions
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Exhibit/Vendor Management
  • Financial Analysis
  • Food & Beverage Management
  • Gift Card Management
  • Guest List Management
  • Guest List Search
  • Inventory Management
  • Kiosk Ticketing
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Mobile Ticketing
  • Multi-Channel Marketing
  • Multi-Event
  • Multi-Facility
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Ticketing
  • Order Processing
  • PCI Compliance
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Print-at-Home
  • Progress Reports
  • Promotions Management
  • QR Codes
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Registration Management
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Sales Reports
  • Search/Filter
  • Season Tickets
  • Seating Map
  • Secure Data Storage
  • Social Advertising
  • Social Media Integration
  • Social Promotion
  • Sponsorship Management
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Brokering
  • Ticket Reservations
  • Ticketing
  • Vendor Management
  • Visitor Registration
  • Visitor Tracking
  • Wait List Management
  • Website Management
  • Weddings/Parties
  • Total features32
  • API
  • Access Controls/Permissions
  • Account Reconciliation
  • Activity Dashboard
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Attendance Management
  • Attendee Management
  • Attendee Segmentation
  • Badge Management
  • Badge Printing
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • CRM
  • Campaign Analytics
  • Click Tracking
  • Client Management
  • Concessions Management
  • Conferences/Conventions
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Exhibit/Vendor Management
  • Financial Analysis
  • Food & Beverage Management
  • Gift Card Management
  • Guest List Management
  • Guest List Search
  • Inventory Management
  • Kiosk Ticketing
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Mobile Ticketing
  • Multi-Channel Marketing
  • Multi-Event
  • Multi-Facility
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Ticketing
  • Order Processing
  • PCI Compliance
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Print-at-Home
  • Progress Reports
  • Promotions Management
  • QR Codes
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Registration Management
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Sales Reports
  • Search/Filter
  • Season Tickets
  • Seating Map
  • Secure Data Storage
  • Social Advertising
  • Social Media Integration
  • Social Promotion
  • Sponsorship Management
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Brokering
  • Ticket Reservations
  • Ticketing
  • Vendor Management
  • Visitor Registration
  • Visitor Tracking
  • Wait List Management
  • Website Management
  • Weddings/Parties

Integrations

  • Total integrations22
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations18
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ThunderTix vs. Universe

See how ThunderTix and Universe stack up against each other by comparing features, pricing, ratings, integrations, security & more.