ThunderTix Features

ThunderTix

Box office software for live performances

4.71/5 (182 reviews)

ThunderTix Feature Summary

  • Accept credit cards online and at box office
  • Account reconciliation reports
  • Automated email reminders and post-event surveys
  • Barcode tickets and scanning
  • Branded electronic tickets & hard tickets
  • Branded event listing and tickets
  • Branded ticket, email and website
  • Conference and class registration
  • Conversion tracking with ad campaigns
  • Coupons, group discounts and comps
  • Credit card readers and cash sales
  • Custom styles for events display
  • Customized order and donation receipts
  • Dashboards to analyze event sales and marketing
  • Easily create and replicate events
  • Electronic gift cards and balance tracking
  • Email notifications for low inventory and sell-outs
  • Email reminders & post-event surveys
  • Embed an event calendar into your website
  • Event announcement, activation and expiration
  • Event bookings through your website
  • Event capacity inventory control
  • Event revision history and sales tracked by user
  • Event settlement and multi-event reports
  • Exportable customer database
  • Facebook and Twitter social sharing
  • Facebook ticket sales app
  • Guest list and electronic check-in
  • History of tickets, donations, gift cards, merchandise
  • Import existing customer database
  • Increase attendance with loyalty
  • Instant electronic receipt delivery
  • Internal mass email tool
  • Internal mass emails, MailChimp, Constant Contact
  • Inventory tracking by event
  • MailChimp & Constant Contact integration
  • MailChimp, TripAdvisor, Constant Contact
  • Manage event and ticket inventory
  • Manage ticket inventory and capacities
  • Patron and donor management
  • Real-time inventory tracking
  • Real-time reporting
  • Responsive interface for mobile use
  • Search orders and customers
  • Securely store all patron history and data
  • Share on Facebook and Twitter. Promote to Eventful.
  • Sort events and tickets
  • Ticket barcodes with scanning App
  • Ticket sales activity dashboard
  • Tools for group sales, comps, sponsors, volunteers
  • Track ticket sales by agent
  • Track vendors and purchase history
  • Unlimited users with multi-level event permissions
  • Use your payment gateway
  • Valid PCI compliance and quarterly certification

Competitor Feature Comparison

API
Access Control
Account Reconciliation
Activity Dashboard
Attendance Management
Automatic Notifications
Barcode Scanning
Barcode Support
CRM Integration
Click Tracking
Credit Card Processing
Custom Landing Pages
Customer Database
Customer History
Customizable Branding
Data Import/Export
Discount Management
Drag & Drop Interface
Drip Marketing
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Email Templates
Engagement Analytics
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Event Tracking
Financial Analysis
Gift Card System
Inventory Management
Loyalty Program
Mobile Integration
Online Booking Integration
Order Processing
PCI DSS Compliance
POS
Performance Metrics
Performance Reports
ROI Analytics
Real Time Data
Real Time Reporting
Receipt Management
Registration Management
Sales Reporting
Sales Tracking
Search Functionality
Secure Data Storage
Social Media Integration
Social Network Marketing
Support Ticket Management
Third Party Integration
Vendor Management
Visitor Registration
Visitor Tracking
Visit WebsiteCompare App
API
Access Control
Account Reconciliation
Activity Dashboard
Attendance Management
Automatic Notifications
Barcode Scanning
Barcode Support
CRM Integration
Click Tracking
Credit Card Processing
Custom Landing Pages
Customer Database
Customer History
Customizable Branding
Data Import/Export
Discount Management
Drag & Drop Interface
Drip Marketing
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Email Templates
Engagement Analytics
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Event Tracking
Financial Analysis
Gift Card System
Inventory Management
Loyalty Program
Mobile Integration
Online Booking Integration
Order Processing
PCI DSS Compliance
POS
Performance Metrics
Performance Reports
ROI Analytics
Real Time Data
Real Time Reporting
Receipt Management
Registration Management
Sales Reporting
Sales Tracking
Search Functionality
Secure Data Storage
Social Media Integration
Social Network Marketing
Support Ticket Management
Third Party Integration
Vendor Management
Visitor Registration
Visitor Tracking
Visit WebsiteCompare App
API
Access Control
Account Reconciliation
Activity Dashboard
Attendance Management
Automatic Notifications
Barcode Scanning
Barcode Support
CRM Integration
Click Tracking
Credit Card Processing
Custom Landing Pages
Customer Database
Customer History
Customizable Branding
Data Import/Export
Discount Management
Drag & Drop Interface
Drip Marketing
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Marketing Management
Email Notifications
Email Templates
Engagement Analytics
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Event Tracking
Financial Analysis
Gift Card System
Inventory Management
Loyalty Program
Mobile Integration
Online Booking Integration
Order Processing
PCI DSS Compliance
POS
Performance Metrics
Performance Reports
ROI Analytics
Real Time Data
Real Time Reporting
Receipt Management
Registration Management
Sales Reporting
Sales Tracking
Search Functionality
Secure Data Storage
Social Media Integration
Social Network Marketing
Support Ticket Management
Third Party Integration
Vendor Management
Visitor Registration
Visitor Tracking
Visit WebsiteCompare App

Mobile apps

iOS App


4 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


7 reviews

ThunderTix Feature Reviews

25 reviewers had the following to say about ThunderTix's features:

Todd Huse

The Best Online Ticketing Model

2011-03-10

We would love to see the company add CRM and e-mail marketing modules to the back-end to allow management of more than just our ticketing.

Pros

Improving interface Customized Compatible with Authorize.net Reasonable cost PDF Ticketing Easy to train Reliable and Available

Cons

Reporting still being developed/enhanced Better testing and version control has been requested No real-CRM capability for patron management/history Development seems focused on "new" features (i.e.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Thunder Data Systems


A lot has changed since 2011 -- In February 2014, ThunderTix rolled out a full CRM for patron management. It includes complete patron purchase history, donations management, robust filtering to report on multiple levels of customer data. All error messages that a patron might see during the purchase process have been modified, all order data saved on a declined transaction, and all fields with problems highlighted in red to make it very clear to the ticket buyer what needs to be completed and/or corrected. We moved over to the cloud in April of 2012 and since then have more than quadrupled speeds for page load time. ThunderTix is now in the 97th percentile of web-based software applications in terms of speed. This week, ThunderTix is going to be rolling out a direct email marketing tool that connects with MailChimp. Mailing lists are automatically updated with new subscribers direct from ThunderTix and emails to various lists can be directly emailed from within the ThunderTix login.

Read more
Jason Rice

From old platform to event in under a week - 8000 patrons - half a season reprogrammed, flawlessly

2017-06-23

Simple interface allows less trained volunteers to make use of it to help run events.

Pros

Reports are clear and easy to read. Database import was easy (they imported it for us but required only one edit from my original data).

Cons

Some pages need refreshing after edits, a glitch I am willing to bet is fixed before you read this. Experienced very slight occasional server lag during event definitions, but could easily be internet . Not a problem when purchasing when used as box office terminal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thunder Data Systems


Thanks for your great review! We are always making improvements to our speed and enhancing the user experience. As you probably know, feature requests are very important to improving the experience and if you have specific requests, please take a moment to submit your ideas through your account portal.

Read more
Charlie Vogl

Excellent Ticketing System

2012-07-12

We are able to act like a company twice our size and distribute 100% electronically thanks to Thundertix.

Pros

Custom Seating charts available for a very competitive rate.

Cons

At the end of the day, the user can tailor the system to their needs and brand it any way they wish if they are willing to take the time to utilize all features.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

ThunderTix is hands down the best online Ticketing software I have ever used!!!

2015-12-04

Not only is their online forum very helpful, but when I was in really dire need of real live help, I just emailed them and usually had an answer within a couple hours.

Pros

Price Ease of Use Set up and Maintenance under my control Excellent and fast customer service Paid fast for sales

Cons

Reporting is a little on the light side and not custom

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Jerry Tanaka

ThunderTix - A True GameChanger for small to medium businesses

2012-04-13

I would recommend this to any event company looking for that cutting edge to help revolutionize their business. It was our first ticketing software type project and this was such a plug and play software that it made us look like geniuses to our clients. Thanks to the ThunderTix team for the support!

Pros

Ease of use Excellent Customer Service Easy to integrate into your website User Friendly back end Customizable Plug and Play setup Amazing Reserved Seating feature and mapping technology Quick and easy checkout process Continuous improvements from company to ensure always fixing any issues and capitalizing on new ideas from customers.

Cons

Additional options for other great features (i.e. scanning, design of tickets, etc are incur additional fees...yes, I was hoping they were free:)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Shelby Scheer

ThunderTix is amazing

2016-09-15

Southern Arizona Arts & Cultural Alliance switched to ThunderTix for all ticket sales several years ago and its improved our ability to manage all facets of ticking for our events. As a non-profit, the bottom-line is also always a consideration and we find that ThunderTix is the most affordable ticketing service that gives the most bang-for-your-buck on the market.

Pros

We also utilize the plugins like Constant Contact which helps reduce time spent entering emails of attendees on the back-end before sending out a mass email.

Cons

It takes quite awhile to populate/generate a report when you want to export sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Gets the job done

2018-04-19

It makes possible the creation of tickets for multiple events at different times.

Pros

I like being able to create sales and activity reports.

Cons

For example, when inputing an event address and time, instead of one entry, I'm required to enter in three separate places: the event description, the ticket, the listing of events.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Marjolene Gauthier

That was my first ticket software experience and it was fairly easy to manage. Great support.

2017-08-28

More independant than using a third party to sell my tickets.

Pros

It is easy to use and generate data report. All patrons were able to use it without problems.

Cons

The scanning system of the tickets with phone or tablet did not work AT ALL for us. I had to enter all tickets manually, about 75 per night. Not a big deal because not a lot of tickets, but still anoying, because people printed their tickets, but finally I was just recycling them after checking their names in the guest list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Thunder Data Systems


We would be very interested in learning which app you downloaded for your phones and tablets. Was it the iOS App or the Android App? Had you tested the scanning with a test ticket prior to the event?

Do you remember what happened when you attempted to scan? Did it scan but say the tickets were invalid? Did your device have problems scanning the actual barcode?

We work very hard to ensure our apps always work, and we haven't received feedback from any other clients indicating a problem. The more we understand what occurred, the more we can help mitigate against problems in the future.

Read more
Sean Elias

Great Customer Service and Excitement for the Future

2016-10-26

The software needs a facelift and more of an updated mac/ios look and more immediately accesible features (without downloading a report) but great value for the services that are offered!

Pros

features for price

Cons

limited visibility of data without download reports, limited functionality on ios app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Paras Patel

It is a very easy software to use for managing a larger events ticket sales. Customer support great

2018-04-26

Pros

Ease of use and ability to customize based on our needs.

Cons

Summary report features can be improved. Mobile app needs to be more quick and efficient with more privileges for users

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from Thunder Data Systems


Hi Paras,

Thanks for sharing your kind comments about our support reps. They' wee delighted to hear it!

As I'm sure you know, we overhauled our PDF version of the summary report. Were there other items you'd like to see included?

Feel free to email me with any feedback you have.

Read more
Phillip Sellers

Impressive and Powerful Ticketing Package

2012-02-09

Most impressive of all are the many features that are customizable and simple enough for rapid adoption.

Pros

The integration into our website was seamless in no time and we were booking business within a day of installation.

Cons

So far, we've not found any serious flaws or shortcomings.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Fine Art company, 1-10 employees)

Great product for large and small businesses

2019-01-26

Overall I've had a wonderful experience with Thundertix. If I were running my own business this would be the first program I'd have in mind to utilize. The support/service team is excellent and I hope to maintain a good relationship with them.

Pros

Thundertix Is very customizable. My organization uses it for collecting payments for event tickets, intensives/workshops, and classes in our semesters.

Cons

Functionality wise there are minor bumps in the road, but the support team is great with taking feedback, finding you an immediate solution, and taking your criticism into consideration for future updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Scoggins Berg

Great Company!

2011-03-18

We highly recommend!

Pros

Great customer service with quick response time.

Cons

Nothing to report

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Geoff Garfield

very satisfied with all

2019-01-25

I came in through Harlem Wizards but have been involved with other ticketing services before and was very pleased with the support staff

Pros

ease of use and customer support. reports were useful and easy to customize

Cons

rather happy with all. I did not have any negative experiences

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Bittman

Why use Ticketmaster, when there is ThunderTix?

2011-03-01

We were able to cut our service fees to our customers per ticket by over $2, but still were making 400% more per ticket than we were with ticketmaster.

Pros

-ease of use -extreme flexibility -extremely customizable -constantly adding new features -the best customer service -puts the most amount of money back in our pockets compared to any other ticketing system we could find

Cons

-custom features can take a while to implement

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Life saver!

2015-10-07

We were able to set up thundertix in one day and have our entire season up and running, with ticket sales connected to our payment platform instantly.

Pros

simple setup easy payment setup fast and helpful customer support

Cons

costs more than some of the alternatives, but that's only relative to other alternatives that offer less. we have found the costs well worth it and have recouped all of the costs quickly given how stable the platform is and how easily it integrates into our sales channels.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Karen Finn

Took pressures of collecting registration and money off of volunteers

2018-04-23

Pros

Ease of use for registration and payment by users was simple.

Cons

Report reading for administrators to check sales reports and for reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Vance Everett

Our use of ThunderTix software has made our ticket sales so much easier

2018-04-19

Configuration of seating plans. Reporting features.

Pros

It has taken a lot of the pain out of handling tickets. The reporting features after closing night are especially nice.

Cons

It is not very easy to block out unavailable seats for certain nights, or reduce the cost of a seat in the case of an obstructed view.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Craig Yamasaki

This our 6th year with THUNDERTIX, they have THE best ticketing software service around

2017-08-26

It's friendly user interface for both vendor and customer, makes buying tickets easy to administer, even for casual internet users.

Pros

The interface is very customer friendly, is graphical, and easy to set up.

Cons

Initial set up fee to integrate our theater venue into the software was a bit expensive, but amortized over a period of years, it's been a worthwhile investment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Thunder Data Systems


Over the years, we have been able to streamline our processes around account creation. Today, organizations that run general admission events are able to get started with no setup fees! For reserved seating, we have a nominal one-time setup fee just to cover the time it takes to build the venue seating diagram and seats.

Read more
Dan Hugos

Thundertix

2012-03-27

It's been bullet-proof and we've never received a customer report of downtime.

Pros

It streamlined the customer buying experience, it was easy to set up new agents so that we could, in effect, expand office hours, the reports are informative and easy to customize, and customer service has been excellent.

Cons

Need some additional fields in the exported reports so that I can get a better feel for who my customers are, where they come from, how many order online as opposed to over the phone, how much I collect in fees, that sort of thing.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Thunder Data Systems


Within 30 days of receiving your suggestions for reporting, we added the ability to search orders by sales agent, Facebook or at-home buyers. In addition, we included your ideas to create a more detailed report of the orders export file so that you could easily discern the day and time of sale. More recently, we've expanded the Orders Search feature to include the ability to search by the time of day.

Thanks for your ideas!

Read more
Chesley Martin

Best decision ever!

2018-10-25

I have been the sole contact person for our company since day one, and have never had a anything but positive experiences with ThunderTix!

Pros

Reports are easy to run and are complete and customizable as to what information is included on them.

Cons

I really like it all! Possibly entering coupon codes had a bit of a learning curve to it, but I have it down now and it works like a charm.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kim Farrell

Loved this system for our events.

2017-10-03

Pros

Check-in Feature Ease of payment Calendar format for functions Private settings was a great feature for small groups

Cons

Set up was easy but needed to be tweaked a few time to make it work how we wanted it to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Erin Lehane

Good website and app

2019-06-17

We use ThunderTix in correlation with the Harlem Wizards. It’s easy to use and see the event

Pros

I was able to find my event and run reports. Sometimes the reports got a little hung up but nothing that wasn’t fixed with a reset

Cons

Just the reports got hung up from time to time.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
christina lepoutre

Easiest and most affordable ticket company!

2012-07-17

I would definitely recommend thundertix, especially if you are unfamiliar with ticketing an event (it was my first event hosting experience). Its the easiest and most affordable ticket company out there!

Pros

--most affordable compared to other ticket companies --ease of use --customer support --website user interface --scanner rental process --reports

Cons

--i had a lot of questions about the whole process but customer service was very helpful!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Don Baughman

Excellent Software for event management

2019-07-05

I compared several event management programs and sites.

Pros

The site is easy to use with great video tutorials.

Cons

I had a few minor issues with trying to integrate my shopping cart software with the site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more