ThunderTix Pricing

The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features. We are a non-profit theatre company that operates 10 small venues (sub 300 seats). Things we love: assigned seating, easy transfer and refund options, PDF tickets, unlimited user accounts (we have lots of ticketing volunteers), integrated email, offer to round up to nearest $5 for donation, bulk discount code creation, season tickets, pre and post event surveys.

We would like to see more versatility within season tickets, such as creating season or package tickets across multiple venues. We would like to see additional versatility with coupon codes, such as creating a code that can be used only once per person.

I read that Covid gave companies a chance to shine by innovating to help meet clients through a very uncertain future. Proclaiming you are ThunderTix fans for life suggests we took that idea to heart -- and succeeded! Thank you for recognizing the contributions our engineering team made. Of course, pivoting took some wind out of our sails with respect to our product road map. But I'm thrilled to share that today, we support mixed general and reserved seating over multiple seat maps for season package tickets. Hopefully, as doors begin to open, you're enjoying those changes. Your ideas help sway our direction, so please share your coupon ideas on our feature request board. I'll cross my fingers that they become part of our platform. Thank you for your beautiful comments!

What I like MOST about ThunderTix is that is does NOT cost an arm and a leg to get a powerful yet easy to use ticketing software.

The software has actually been fairly easy to set up and use. We had a bit of confusion at first migrating our information from our previous software, but support helped us a lot. We also had some issues connecting our credit card terminal, but I don't think that is necessarily ThunderTix's fault.

Goldilocks...what an apt description, Luana. We like to feel that we are "just right" for organizations -- especially small to mid-sized live performance venues and the arts like yours. Our belief is that if you listen to your customers (most are just like you), they are going to guide you on how to build the tools they need. That's how you became our Goldilocks, and we became yours! :)

We love working with ThunderTix. ThunderTix has an amazing support system in place. It is like having another team member in the office that you can go to and say 'this isn't working for me, can you do something about it?' And they say Yes - And then they do it!! This past Friday I contacted ThunderTix Support with a feature request and they had it sorted out by the time I got back to the office...

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If I had to pick something - converting my monthly invoices from USD to CAD but really that's not an issue.

The day we shared your words with our team, "ThunderTix is not just a software program - it is a community", we heard a collective sound of happiness. And THAT is what keeps us going. We love to think of ourselves as YOUR team, and we work to try to solve problems outside of simply ticketing. It's what has our clients staying with us for over 15 years since we started. Thank you for making our day!

The ability to sell tickets to a performance in a variety of ways... season subscriptions, flex passes, gift certificates, multiple price points, discount coupons, "sections of the house".

The biggest challenge to us was that tickets sold "at the venue" were still charged the full rate, even when the customer paid cash. That caused us to not use the software at point of sale, and so our reporting was never clean.

Phil, I can tell that you are a professional in the theatre space, because your needs are exactly why we've tailored our platform for the arts. Did you know that you can add a fee specific for those patrons arriving at the box office that might be a bit higher than if they self-serve online? Processing orders online and at the box office in the system helps conserve all date around your patrons in...

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I like that ThunderTix lets us imput dates and times for our events and services. I like receiving the email notice that someone has used ThunderTix. I like that we can make it cost nothing or something again based on our individual event. I appreciate the easy use for our families as they register their children for our Sunday Worship services. I like that parents are able to include a message in their reservation if needed.

When I change my setting from Public to Private I have noticed some of our parents still register their children for our Sunday Worship and they think I have received the notice when in fact I didn't because I changed the setting to Private. So, on a few Sundays I have missed some of the kids whose parents thought they were registered. To avoid this I have left the registration "open" but parents still think it closes at noon on Thursday.

There's a lot of good in your review, Robin but right now I'm focused on that little hiccup. I'm sorry if we had a bug at that time that caused a few parents to scoot their children in. Hopefully, it's fixed by now, and things are smooth sailing!

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Great news Rian! We've now made coupons available to ALL levels -- even the Starter Plan you signed up for. We agreed with you that it should be made available to everyone, so we changed the Plans recently to reflect your request. Click on the Coupons tab in your account today to start taking advantage of all the various discounts and promo codes you can now offer. And, don't forget to peek at the How-To Video Tutorial on creating coupons for guidance.

This program has been easy to use since day one. Now we are beginning year four, and they introduce new features every year! It is easy to set up events and manage the behind the scenes of the software, and even easier to use it to sell tickets on location at our events, and it's the easiest to purchase them as a customer! Its a win for everyone! Reports are easy to run and are complete and customizable as to what information is included on them. And one of my favorite newer features is a daily email with total sales.

I really like it all! Possibly entering coupon codes had a bit of a learning curve to it, but I have it down now and it works like a charm.

Chesley, we look forward to the day that we can break bread with you again. And we're thrilled to have helped bring your event to Abilene in the great state of Texas. Thank you for inviting us to your BEAUTIFUL theater for the Nutcracker, and thank you for your wonderful review.

We love the price partnered with all the incredible features. Also, Thundertix is ALWAYS working to improve and is ALWAYS adding new and exciting features based on their customers requests. Their customer service is also amazing!

I wish that there was more of a variety of email softwares that ThunderTix software could automatically import to.

Hello Katie, First, thank you for the great review. I hope we continue to exceed your expectations. We are eager to improve our integrations. Were you aware that you can add your ideas as a feature request? We create many fantastic features as a direct result of those requests, so please take a moment to add your idea and the specific integration you'd like.

The site is easy to use with great video tutorials. I have called a few times with things I didn't understand. The support I have received has been excellent and I had a resolution immediately. I had events scheduled and ticketing operational within minutes.

I had a few minor issues with trying to integrate my shopping cart software with the site. I had to call support and they resolved the issue within seconds.

You said, Don, that "ThunderTix is hands down the easiest to use." I'll say that I'm humbled by that statement given we have a lot of competition. We strive to do two things: build easy-to-use software that's perfect for volunteers and non-tech savvy patrons, and then back it up with fantastic support. It sounds like we've achieved both of those goals with you. Thank you for a glowing review!

TTix was one of many ticketing packages that we researched. It was mid-range priced, had a very nice cross platform web based interface. We especially found that the product was easy to use, and when needed, video tutorials were provided. They also have a robust help forum, and a support ticket system that is quick and helpful. They also offer a paid top tier support package that we did not choose. We also liked their pricing structure that allows you to move to a maintenance status for "off times". Lastly, we found that the integration with our current STRIPE account was seamless.

The added costs made us hesitate a bit. For example, reserved seating is a must for our venue. In this package, you must have them create the seating chart for you (at cost). There is a bit of a delay in this process, and other competitors allow you to create your own charts. They also charge for adding Thermal ticket printing. We found that odd but ultimately decided not to offer Thermal ticketing. There is also added costs for using their email marketing.

Thank you, John, for shouting out those accolades for us! Our support staff will certainly love reading your comments. We realize that there are folks that might want to create the charts on their own, and one day we hope to offer that. Our design team is phenomenal, and they talk through the presentations with our clients to ensure we've covered every detail before ticket sales begin. Most of our clients appreciate that hand-holding, but we certainly can look at a self-serve model. The self-serve model will be coming for thermal tickets, so should you decide to add that, you can avail yourself of our designer. (You can design eTickets now.) Again, thank you for the fantastic rating!

It has been a very easy, extremely reliable tool that I can take completely for granted.

The price is competitive, but they are being forced to follow market costs. While the features expand, the price has to. We have not had need of the more advanced features, but a more advanced company/user would definitely benefit from them immediately.

In general, being taken for granted doesn't generate feelings of positivity, but we love it! When you don't really notice our software, we know we're doing things right -- like letting you work more efficiently. Inflation is the highest it's been in 40 years, so I'm glad you feel we've remained competitively priced. We believe we are priced better than any other professional platform. Interestingly, Jason, we feel like some of the smallest organizations have the most to gain especially around efficiency. Automated round-up donations for easier fundraising, automated email reminders and post-event surveys, and so much more. If you want to learn more, please reach out to our fantastic staff, and they'll share some tips. Thanks for you fantastic review!

#1 - No added/rising fees to our patrons! Improving interface Customized Compatible with Authorize.net Reasonable cost PDF Ticketing Easy to train Reliable and Available

Reporting still being developed/enhanced Better testing and version control has been requested No real-CRM capability for patron management/history Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting) Error codes are confusing to patrons when transactions are not going through Transaction/Administration speeds varies (system tweaking is needed after most iterations)

A lot has changed since 2011 -- In February 2014, ThunderTix rolled out a full CRM for patron management. It includes complete patron purchase history, donations management, robust filtering to report on multiple levels of customer data. All error messages that a patron might see during the purchase process have been modified, all order data saved on a declined transaction, and all fields with problems...

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As an organization we needed a platform that would allow our attendees select their ticket price option as well as their seat location at the venue. Before finding ThunderTix, I researched and contacted over half a dozen different platforms that either offered one or the other but not both!!

Although ThunderTix has provided nearly everything we need, the only con I have is not visually seeing the current seats available from the seating chart. With 70 tables and 700 seats it has been a little difficult for users to determine available seating by being required to hover over each individual table to see how many seats are left. The hover feature is a nice option if registering from the computer. But if registering via mobile device a user must click on each table individually before seeing how many seats are left.

What a difference a day makes, Jessica! When you had your chart built, our table layouts were new. Today, we have beautiful, responsive seat maps that will work perfectly for you and your users without that extra click to see open seats. If it hasn't been updated, please reach out to our team to have it rebuilt at no cost to you. Now, let me turn my attention to one of the most beautiful comments I've ever read about our team: "I have never under any circumstances had the level of attentive and courteous online customer service." I cannot tell you what that means to us, and I can promise you our team will be moved by your words. Thank you for giving us the opportunity to work with you!

The fact that we can set up all of our shows and sell tickets easily both online and in person (point of service) makes it a great service. The software and show setup each year is just so easy to do. It takes very little time to get our new season set up to sell through Thundertix.

I really wish they had a way where we could sell our subscription packages online where our returning patrons could keep their same seats season after season without us having to place them all back into the seating charts manually, before ticket sales open up to the general public.

Just today, Dan, we launched the automated same seat renewal! We even allow you to design your own renewal email with your own brand. Please connect with our staff to get a walk-through. We are super excited about this time-saving functionality. I love that you appreciate our time-saving tools, and we hope this new renewal feature makes your job even easier.

Ease of use. Easy to get new employees trained. Powerful reports for marketing and order tracking. Allows you to put all your inventory online and have just one platform for box office walk-up, phone and online bookings. Seamless. The online question and answer section is excellent.

Can't really think of anything.

Inexpensive but very good product that is easy to use.

Seating chart creation cost can be expensive if you need to build multiple seating charts.

Ease of use and good graphics, etc. Still some areas needing to be corrected.

Printing out the evenings ticket purchases not complete. We have to manually write in admin. comments. Only way to easily print is using right click on mouse and choosing print. This does not show all of the information needed. Need a better print option. Also, doing an exchange on a season ticket package does not fill in the correct amount and we have to zero out the ticket price so that it is not requesting money to be paid. Only works correctly for single ticket prices.

Fran, thank you for the opportunity to respond to your concerns. Would you please reach out to our fantastic customer team, so we can see how we can improve? We'd love to understand your goals and how we can help. Thank you for taking the time to share your thoughts with us!

Does everything we need to manage ticket sales for a complex 4 day Beer, Food & Music festival, with camping and supplementary add-ons at a reasonable cost.

General UI experience isn't the best, but it's decent once you get used to it and evrything is there.

Your needs, Jamie, seem to be perfectly in line with what ThunderTix is all about: selling tickets, concessions, add-ons, and everything else within a single system. As you know, we invite our clients to submit their ideas on how we can improve, so if you have specific ideas, please share! In any case, I'm thrilled that it's working for you. And nothing says that like a referral to another clients -- thank you for that!

The reporting features are a must have for us, especially for the ticket-holder list the day-of an event. We also utilize the plugins like Constant Contact which helps reduce time spent entering emails of attendees on the back-end before sending out a mass email. The ease of editing an event is also appreciated.

It takes quite awhile to populate/generate a report when you want to export sometimes.

My chest is puffed up just a little bit today after reading your comments, Shelby. I appreciate your feedback on how you are making use of our integrations and automation. We love a good timesaver as much as anyone! I'd love to hear some details on the report generation. If there's room for improvement, we'd like to take that task on!

Thundertix seems to check all the boxes when it comes to running tickets for a small community musical theatre playhouse. We don't utilize all the features (like concession/merch sales, assigned seating or gift cards) but the features we DO use has made our lives so much easier. Especially when it comes to customer confidence when emergency needs arise (exchanges, refunds, or bulk refunds).

I don't know that we've come up with any scenarios that haven't been addressed by the Thundertix team (for our needs)

Dave, you said that you are a small community musical theatre and not availing yourself of all the features. So, our goal is to help you grow, so all of our little extras find a foothold for your theatre. And yes, thank you for recognizing the hard work of our support team. They care, and I think you can concur, it shows!

Easy to log on and access data. Easy to export reports. Interfaces good via a web link. ThunderTix team is very responsive to questions and to try to accommodate unique situations. We hold 2-5 special events per year and have used ThunderTix for years. They continue to add new features. We are not your typical event venue, and ThunderTix fit us best.

Setting up an event can be a little tedious, you really need to focus especially with a multiple day event. And I admit, I do not use it as much as I used to as our team has grown, so I do get a little disoriented. I think it is because the software offers flexible options.

Hi Barb! You are correct in that we add a lot of new features. Our code is updated daily, so it can be a little disorienting when you come back after a hiatus. But we are here for you! Our team will even hop on a Zoom call for one-on-one (or group) training, and that can be invaluable for those that want to make the most of all those new features. In sum, we love people that love us, and you happen to belong in that group. :) Thank you!

The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

Thanks for your great feedback! Since your review, we completely redesigned our entire box office portal! The navigation was completely changed and is much more intuitive than before. You can now enter multiple notes on an order, and they can be both edited and/or deleted! In addition, we made improvements to interlinking wherever possible to make it easier than ever! We truly aim to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you!

Our community theatre needed a new ticketing solution, due to rising costs of our past provider. ThunderTix was recommended by a sister theatre in the area and, after completing a review process, we chose them as a new partner. The transition has been seamless on their end, and customer service has been exceptional when we made a mistake in a data file and everything had to be ripped out and reloaded. Set up of new events is intuitive and easy, whether the event is general admission, virtual, or in our reserved seating theatre space. The cost is lower than or previous partner and the software is more flexible. Reporting functions that we have used so far have been excellent.

So far, we have not had issues with anything. All is good!

Wow, Tim, what a glowing recommendation, and I'm thrilled we've been such a great fit in so many areas. Thank you for a fantastic review!

The interface is very customer friendly, is graphical, and easy to set up. Customer Service is quick, personable and very helpful. THUNDERTIX doesn't stand on its laurels, and each year a new addition, refinement, and addition to make our lives easier. As a 501C3 Organization with one event that funds our entire year's budget, we simply cannot have a problem. THUNDERTIX COMES THROUGH FOR US, YEAR AFTER YEAR.

Initial set up fee to integrate our theater venue into the software was a bit expensive, but amortized over a period of years, it's been a worthwhile investment.

Over the years, we have been able to streamline our processes around account creation. Today, organizations that run general admission events are able to get started with no setup fees! For reserved seating, we have a nominal one-time setup fee just to cover the time it takes to build the venue seating diagram and seats.