TicketPeak Features

TicketPeak

Ticketing solution for theaters, schools, and non-profits

4.57/5 (30 reviews)

TicketPeak Feature Summary

  • Box Office Management
  • Print-At-Home Ticketing
  • Admissions Sales
  • Season Passes
  • Seating Assignments
  • Seating Assignment
  • Ticket Exhange
  • Accounting integration
  • Accounting management
  • Credit card processing
  • Customer database
  • Management Reporting
  • POS
  • Web Portal
  • Social network marketing
  • Event scheduling
  • Ticket management

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Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
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Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

TicketPeak Feature Reviews

25 reviewers had the following to say about TicketPeak's features:

Dia Hall

Mobile option not user friendly.Report options not user friendly

2017-07-13

Pros

Ease of use when purchasing tickets (except on mobile devices) Customizable of seat plan Options for adding events

Cons

Report options - available ones are not very useful Limited ability to repeat info when setting up events

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for your review, we will take into consideration your feedback as we are continuously making improvements.

Read more
Mark Gracy

Ticketpeak for theatres

2011-02-15

If you are looking to streamline your ticketing process for an event, have assigned seating, automate your processes and save your self time and money while at the same time creating a professional ticketing process TicketPeak is the way to go.

Pros

Events are customizable and new venues are easily uploaded to accommodate different seating charts.

Cons

very few cons we have found in using Ticketpeak. There is a very slight learning curve to the system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Susan Heaton

It is pretty basic, but meets our needs as a small not-for-profit theater company.

2017-07-20

Pros

Our switch from PayPal to the TicketPeak credit card processor resulted in far fewer payment problems!

Cons

The reports are pretty clunky and a bit confusing to download.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from Apparen


HI Susan,
Thank you for taking the time to submit a review. Sorry to hear you are having trouble with the reports section. If you need some support with this we would be happy to help, additionally we have an extensive FAQ section available on our site as well.

Read more
Brad Holloman

Great staff, excellent tool!

2016-04-28

We would like to be able to update our Contact Database with new customers who have purchased tickets within the last 2 months (for example).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Deborah Mahaney

Very easy to use to purchase ticekts

2018-02-05

Pros

Easy for users to use and Admin set-up features.

Cons

When searching for a customer it takes long for name to populate Not easy to figure out how to print a report per show showing ticket seat number, name and payment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No
Read more
Jessica Finch

We have used Ticket Peal for several years and Love all the functionality.

2017-07-13

It helped us run our events smoothly and track ticket sales.

Pros

I love that we can print off reports and track payments, This enables us to run our events and performances smoother with volunteers checking tickets.

Cons

When being trained to do the office administration job the website was not the easiest to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you very much for your review Jessica!

Read more
Mason Strouse

We love it!

2017-07-14

Ease of use, helps reach a larger audience

Pros

The fees are low, and the customer service is GREAT!

Cons

I wish there was an app for TicketPeak that was easier to use on a mobile device.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you Mason for taking the time to submit a review for TIcketPeak, we appreciate your feedback.

Read more
Dan Darling

TicketPeak has been a great fit for our organization. So easy to learn, and service is wonderful.

2017-07-13

Pros

Though perhaps not the most feature-rich option, TicketPeak is so easy to use that our all-volunteer box office staff can learn to use it in no time.

Cons

There are enough options and enough reports to handle our basic operations, but a large organization may need something more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Apparen


Hi Dan,
Thank you for reviewing TicketPeak we appreciate your feedback and are continuously making improvements!

Read more
Heather Thorgersen

User friendly and easy to navigate

2017-07-17

User friendly system for our customers purchasing and families registering their kids for classes.

Pros

I also like having the reports to print out before each show so that we can verify ticket purchases.

Cons

We have had some feedback that the workshop button and the audition button in the top right corner are hard to locate unless you are given the heads up when you are taken to the events page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you Heather, we appreciate your review, and will consider your feedback as we make improvements and enhancements to our site.

Read more
Stacy Tiffin

Ticket Peak Online Ticket Sales

2011-03-18

Great product at the best price. I certainly looked at many options and chose Ticket Peak. I highly recommend it to any organization. And, the service is absolutely outstanding.

Pros

The product is imminently user-friendly and with Louis, very easy to setup and get started.

Cons

I would like to access the event report in the "reports" section without going to the ticket page.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Lindsay McAloney

COULD NOT BE HAPPIER!!!

2013-03-14

DO NOT WASTE TIME, EMAIL TICKETPEAK TODAY!!!

Pros

-It's GREAT that you can add messages on the ticket regarding the show. -the reports the site provides are SOOOO informative and helpful afterwards.

Cons

I can honestly say that i cannot think of any cons of this site or the people that i dealt with. It really is a fabulous site and program and I have and will continue to recommend it to people who could benefit from it.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Marguerite Luksik

We used it for our ballet school's spring performance.

2017-07-13

Customer service was great and my customers found it easy to use, also a great price point

Pros

The ease of use for the customer was outstanding and worked well.

Cons

I did need to call customer service a few times because I did not easliy understand the set up process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for your review.

Read more
Jon Fraser

A wonderful alternative to the higher-priced ticketing sites, with stellar customer service!

2017-07-13

Pros

Customer service. Quick response and solutions to any and all problems.

Cons

Graphic design of the site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for your feedback.

Read more
Wendy Lumley

This has been a great solution for our theatre group. It has aided in cash flow, important for us.

2017-09-07

We are still converting people to online after all the years of being paper based. It's easy to print registration lists to know who's coming and how much room we have in the class.

Pros

Training was easy, it's very intuitive. Our customers have asked for online technology for a long time and they are happy too with the ease of use of the software.

Cons

I would like to be able to make distinct groupings for our classes, I loaded Fall, Spring, March Breaks and they are one long list, it would be easier to see what you are looking for if there could be breaks in the listings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for taking the time to review TicketPeak! We appreciate your feedback and are constantly working on making improvements.

Read more
VICKI SCHMIDT

Easy to use, lots of features

2017-09-07

We are able to offer ticket sales online, which has reduced the number of volunteers needed at businesses to sell in person, and helped us keep better track of ticket sales.

Pros

It fits our needs perfectly at a price that fits our budget. We don't have need for lots of features, so it is fine.

Cons

Once in a while I have issues with ticket screens not showing how I expect, but fixes are pretty easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for taking the time to review TicketPeak!

Read more
Kasey Campbell

Fantastic software! Made my life easier!

2016-05-03

I loved being able to customize pretty much every aspect of the process.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Aaron Nunley

Easy to set up. Easy for customers

2017-07-14

This made the job of our box office volunteer much easier. It was a great simplification of the process.

Pros

Ticketpeak provided summaries of purchases and sent checks in a timely manner. They are always available and helpful if you have questions or concerns.

Cons

It would be nice if the software allow more flexibility in customizing your sites.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for your review. We will take your feedback into consideration as we continuously make improvements!

Read more
Max Cervantes

More time to enjoy

2016-05-11

Within minutes, customers become audience members with TicketPeak's easy-to-use programming, allowing users more time to focus on enjoying a production, and less time figuring out how to purchase tickets.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Sally Phillip

This has made ticket sales so much easier

2017-07-18

Pros

no cash in the lunch room. easier for parents to get tickets seems more official to patrons as well

Cons

confusing to customers when sales get turned off - we have worked through this though w more communication

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for your feedback!

Read more
Alejandra Iannone

Practical and useful. Afforable!

2017-07-14

Pros

It doesn't have too many bells and whistles - necessary tools without distracting clutter! I also prefer the name to that of services like Brown Paper Tickets

Cons

It's hard to customize and overall relatively sterile looking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for your review, we appreciate your feedback as we make enhancements and improvements.

Read more
melanie frazier

Satisfied

2017-10-06

Pros

They provide excellent customer service, personal attention to needs that arise.

Cons

Some things are a bit difficult to navigate. Seating charts are small. Mostly satisfied with minimal complaint.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for taking the time to submit a review!

Read more
Dorie Stolley

Very useful, but a little clunky

2017-07-13

Pros

Less expensive than other options, no superfluous bells or whistles, can tailor many aspects to suit own needs, don't have to pay a monthly fee, GREAT customer service.

Cons

there were a few simple things that the software was unable to do, such as allow multiple choices on the same ticket.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for your review - we appreciate your feedback.

Read more
Pamela Nygaard

I appreciated the quick and personal customer service.

2017-07-17

Quick and easy

Pros

Very easy to set up and link to our website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for taking the time to submit a review for TicketPeak

Read more
Eric Stefanski

Great Customer Support!

2016-08-08

the folks at Ticketpeak are extremely responsive and easy to work with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marian Lamoureux

Great system, that is always improving. We love the new Classes and Auditions features!

2016-03-12

Pros: Very easy to use; Our ticket buyers love it.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more