TicketPeak Features

TicketPeak

Ticketing and registration solution for event producers

4.62/5 (39 reviews)

Competitor Feature Comparison

Attendance Management
Attendee Management
Barcode / Ticket Scanning
CRM
Calendar Management
Concessions Management
Confirmation/Reminders
Credit Card Processing
Customer Data Management
Customer Database
Customer History
Customizable Reports
Data Import/Export
Discount Management
Electronic Payments
Email Marketing
Employee Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
For Film Festivals
For Music Festivals
Marketing Automation
Mobile Access
Mobile Ticketing
Online Payments
Online Registration
Online Ticketing
Onsite Ticketing
Payment Processing
Point of Sale (POS)
Print-at-Home
Promotions Management
Registration Management
Reporting & Statistics
Reporting/Analytics
Reserved Seating
Sales Reports
Season Tickets
Seating Map
Social Media Integration
Social Promotion
Support Ticket Management
Surveys & Feedback
Ticket Reservations
Ticketing
Website Management
Visit WebsiteCompare App
Attendance Management
Attendee Management
Barcode / Ticket Scanning
CRM
Calendar Management
Concessions Management
Confirmation/Reminders
Credit Card Processing
Customer Data Management
Customer Database
Customer History
Customizable Reports
Data Import/Export
Discount Management
Electronic Payments
Email Marketing
Employee Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
For Film Festivals
For Music Festivals
Marketing Automation
Mobile Access
Mobile Ticketing
Online Payments
Online Registration
Online Ticketing
Onsite Ticketing
Payment Processing
Point of Sale (POS)
Print-at-Home
Promotions Management
Registration Management
Reporting & Statistics
Reporting/Analytics
Reserved Seating
Sales Reports
Season Tickets
Seating Map
Social Media Integration
Social Promotion
Support Ticket Management
Surveys & Feedback
Ticket Reservations
Ticketing
Website Management
Visit WebsiteCompare App
Attendance Management
Attendee Management
Barcode / Ticket Scanning
CRM
Calendar Management
Concessions Management
Confirmation/Reminders
Credit Card Processing
Customer Data Management
Customer Database
Customer History
Customizable Reports
Data Import/Export
Discount Management
Electronic Payments
Email Marketing
Employee Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
For Film Festivals
For Music Festivals
Marketing Automation
Mobile Access
Mobile Ticketing
Online Payments
Online Registration
Online Ticketing
Onsite Ticketing
Payment Processing
Point of Sale (POS)
Print-at-Home
Promotions Management
Registration Management
Reporting & Statistics
Reporting/Analytics
Reserved Seating
Sales Reports
Season Tickets
Seating Map
Social Media Integration
Social Promotion
Support Ticket Management
Surveys & Feedback
Ticket Reservations
Ticketing
Website Management
Visit WebsiteCompare App

TicketPeak Feature Reviews

25 reviewers had the following to say about TicketPeak's features:

Dia H.

Mobile option not user friendly.Report options not user friendly

2017-07-13

Pros

Ease of use when purchasing tickets (except on mobile devices) Customizable of seat plan Options for adding events

Cons

Report options - available ones are not very useful Limited ability to repeat info when setting up events

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for your review, we will take into consideration your feedback as we are continuously making improvements.

Read more
Timothy V.

Ticket is a versatile platform for small and mid sized performing arts venues

2021-04-01

TicketPeak has really allowed us to take all of our shows and activities online and create an interface with our volunteers and actors in an inexpensive and versatile way.

Pros

That fact that you can design and implement your own seating chart without having to have the involvement of other technicians was really the game changer for us, as our performances can have a totally different setup every show.

Cons

It does have a bit of a longer learning curve, but the feature set is worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TicketPeak


Thank you Timothy for taking the time to provide some great feedback. We truly value clients like you as we strive to provide the best service and support we can.

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Brad H.

Great staff, excellent tool!

2016-04-28

We would like to be able to update our Contact Database with new customers who have purchased tickets within the last 2 months (for example).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mark G.

Ticketpeak for theatres

2011-02-15

I would definitely recommend TicketPeak. If you are looking to streamline your ticketing process for an event, have assigned seating, automate your processes and save your self time and money while at the same time creating a professional ticketing process TicketPeak is the way to go.

Pros

Events are customizable and new venues are easily uploaded to accommodate different seating charts.

Cons

very few cons we have found in using Ticketpeak. There is a very slight learning curve to the system.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Susan H.

It is pretty basic, but meets our needs as a small not-for-profit theater company.

2017-07-20

Pros

The upgrade to mobile-friendly was great.

Cons

The reports are pretty clunky and a bit confusing to download.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from Apparen


HI Susan,
Thank you for taking the time to submit a review. Sorry to hear you are having trouble with the reports section. If you need some support with this we would be happy to help, additionally we have an extensive FAQ section available on our site as well.

Read more
Robin Y.

TicketPeak - Great Ticket Platform

2021-04-12

Whenever I have a question, or something I am trying to figure out, I can simply contact your customer support.

Pros

You can easily export information for easy use.

Cons

From what customers see on the order site, to what is seen on the order confirmation page, to what is printed on the tickets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TicketPeak


Hi Robin,
thank you so much for the review, we value your feedback and would like to hear more about any struggles you had navigating the system so we can make it easier for you and provide the necessary support. Please contact us at your convenience.
The TicketPeak Team.

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Heather T.

User friendly and easy to navigate

2017-07-17

User friendly system for our customers purchasing and families registering their kids for classes.

Pros

I also like having the reports to print out before each show so that we can verify ticket purchases.

Cons

We have had some feedback that the workshop button and the audition button in the top right corner are hard to locate unless you are given the heads up when you are taken to the events page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you Heather, we appreciate your review, and will consider your feedback as we make improvements and enhancements to our site.

Read more
Mason S.

We love it!

2017-07-14

Ease of use, helps reach a larger audience

Pros

The fees are low, and the customer service is GREAT!

Cons

I wish there was an app for TicketPeak that was easier to use on a mobile device.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you Mason for taking the time to submit a review for TIcketPeak, we appreciate your feedback.

Read more
Stacy T.

Ticket Peak Online Ticket Sales

2011-03-18

Great product at the best price. I certainly looked at many options and chose Ticket Peak. I highly recommend it to any organization. And, the service is absolutely outstanding.

Pros

The product is imminently user-friendly and with Louis, very easy to setup and get started.

Cons

I would like to access the event report in the "reports" section without going to the ticket page.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Deborah M.

Very easy to use to purchase ticekts

2018-02-05

Pros

Easy for users to use and Admin set-up features.

Cons

When searching for a customer it takes long for name to populate Not easy to figure out how to print a report per show showing ticket seat number, name and payment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from TicketPeak


Thank you for the feedback Deborah. Since you submitted this review TicketPeak has completed a major system re-design which address the issues you mentioned. Thank you.

Read more
Jessica F.

Wonderful software and tech support

2021-03-30

Our organization has used TicketPeak for 6+ years and have always had the help we needed from customer support to work through setup and issues with events event the day of an event.

Pros

Ease of use, functionality and customer support.

Cons

admin side needs a mobile version for tablets when your on the go or at events.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TicketPeak


Thank you for your review Jessica. We appreciate the feedback and would love to review the mobile version of the new site with you. Someone will be in contact with you to go over your concerns. Thank you.

Read more
Dan D.

TicketPeak has been a great fit for our organization. So easy to learn, and service is wonderful.

2017-07-13

Pros

Though perhaps not the most feature-rich option, TicketPeak is so easy to use that our all-volunteer box office staff can learn to use it in no time.

Cons

There are enough options and enough reports to handle our basic operations, but a large organization may need something more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Apparen


Hi Dan,
Thank you for reviewing TicketPeak we appreciate your feedback and are continuously making improvements!

Read more
Bill T.

Ticket Peak Enhancements

2021-04-06

Excellent customer service!

Pros

Well thought out, easy to modify, including seating charts, and social distancing option is great.

Cons

History of past event sales should have been migrated over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TicketPeak


Hi Bill, Thank you very much for taking the time to submit a review. We really appreciate it.

Read more
Lindsay M.

COULD NOT BE HAPPIER!!!

2013-03-14

DO NOT WASTE TIME, EMAIL TICKETPEAK TODAY!!!

Pros

Louis was available via email and phone and wrote back to emails immediately.

Cons

I can honestly say that i cannot think of any cons of this site or the people that i dealt with. It really is a fabulous site and program and I have and will continue to recommend it to people who could benefit from it.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joanne R.

Simple to use

2021-04-15

We are all volunteers so being that it is easy to setup and not take alot of time to manage is a plus.

Pros

Easy to setup and integrate. At anytime, we know how many people have signed up for each event.

Cons

I think it would be nice to be able to label some of your own form boxes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TicketPeak


Joanne,
Thank you for the feedback, we take client suggestions seriously and are constantly improving and updating. Thank you for being a valued client.
The TicketPeak Team.

Read more
Jon F.

A wonderful alternative to the higher-priced ticketing sites, with stellar customer service!

2017-07-13

Pros

Customer service. Quick response and solutions to any and all problems.

Cons

Graphic design of the site.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for your feedback.

Read more
Sally P.

This has made ticket sales so much easier

2017-07-18

Pros

no cash in the lunch room. easier for parents to get tickets seems more official to patrons as well

Cons

confusing to customers when sales get turned off - we have worked through this though w more communication

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for your feedback!

Read more
Wendy L.

This has been a great solution for our theatre group. It has aided in cash flow, important for us.

2017-09-07

We are still converting people to online after all the years of being paper based. It's easy to print registration lists to know who's coming and how much room we have in the class.

Pros

Training was easy, it's very intuitive. Our customers have asked for online technology for a long time and they are happy too with the ease of use of the software.

Cons

I would like to be able to make distinct groupings for our classes, I loaded Fall, Spring, March Breaks and they are one long list, it would be easier to see what you are looking for if there could be breaks in the listings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for taking the time to review TicketPeak! We appreciate your feedback and are constantly working on making improvements.

Read more
Jennifer F.

Fort Peck Fine Arts Council

2021-04-05

It's been excellent because of the customer service.

Pros

The customer service is fantastic.

Cons

I was new to this job and this is the only software ticketing service I've worked with. I have nothing to compare it to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TicketPeak


Jennifer, we value you as a client and thank you for taking the time to submit a review. The TicketPeak Team.

Read more
Cory M.

Ticket Peak

2021-04-06

Overall, their customer services is leaps and bounds above the rest!

Pros

Ticket Peak, is easy of use is outstanding and they may not have every bell and whistle some of the more expensive ones does have, it is very stable.

Cons

I would love to see their membership to automatically generate an individual discount code or apply it automatically.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TicketPeak


Cory, we value you as a client and thank you for taking the time to submit a review. The TicketPeak Team.

Read more
Clint S.

Great product and service

2021-04-05

TP has been a great company to work with for what we do in the school setting and specifically through the past year with limited seated and restrictions with Covid.

Pros

They have great customer service and have been great to works with.

Cons

Some of the weaknesses have been addressed and they have added to what you can do over the past two years. They next thing I hope for is to be able to add a view of the seats from the vantage point of the seat so a patron can see what it looks like before they purchase a seat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TicketPeak


Thank you Clint for taking the time to review TicketPeak. The TicketPeak Team.

Read more
Marguerite L.

GREAT customer service

2021-04-06

Excellent customer service, they will spend as much time as it takes to make sure it works the way you want it to, and that you are able to understand how it is working.

Pros

The customer service, ease of use, and variety of features.

Cons

Nothing comes to mind. Any questions I had were immediately answered and they made it work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TicketPeak


Thank you very much Marguerite for taking the time to review TicketPeak. We appreciate clients like you.

Read more
Max C.

More time to enjoy

2016-05-11

Within minutes, customers become audience members with TicketPeak's easy-to-use programming, allowing users more time to focus on enjoying a production, and less time figuring out how to purchase tickets.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
VICKI S.

Easy to use, lots of features

2017-09-07

We are able to offer ticket sales online, which has reduced the number of volunteers needed at businesses to sell in person, and helped us keep better track of ticket sales.

Pros

It fits our needs perfectly at a price that fits our budget. We don't have need for lots of features, so it is fine.

Cons

Once in a while I have issues with ticket screens not showing how I expect, but fixes are pretty easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Apparen


Thank you for taking the time to review TicketPeak!

Read more
Jennifer C.

Great Customer Service

2021-04-05

Excellent!

Pros

[SENSITIVE CONTENT HIDDEN] is great! Customer service is always available when I need to launch a show.

Cons

We are limited with some covid necessities, but if it weren't for that, it's very user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TicketPeak


Thank you very much Jennifer for taking the time to review TicketPeak. The TicketPeak Team.

Read more