Page 6 | TicketSource Reviews - Pros & Cons, Ratings & more

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Wintix / Webtix

TicketSource is a free, professional-level online ticket sales system that’s incredibly easy-to-use and affordable to all. Promote, sell and manage any event in any venue.

TicketSource

Android

Linux

Web-based

Windows

iPad

iPhone

Treasurer

Various reports which are really useful. We love it, and will be encouraging our audiences to use Ticket Source much more in the future.

Chairman

I am pleased to say that nothing like this has happened and the feedback we have had so far is very favourable.

And it has just got better and better as time goes on. We've made some suggestions and seen them implemented which is great.

We have always had brilliant service from TicetSource and I just wanted to say thanks for doing a great job.

Managing Director

The system is great and way out ahead of other ticketing systems in terms of ease of use, access to information and being able to present a good fresh interface for customers and as a back office.

Used Ticketsource for all our ticketing for past 3 years. Brilliantly designed, its ease of use both for the venue operator and online for customers is outstanding.

If I have had any queries or issues, their customer service has always been absolutely brilliant and it's great to see the features and options grow and grow.

This is one of the best web based services I have ever used and backed up by a really great help desk. Everything works as it's supposed to.

Events Manager

Ticketsource has been a great help for us at EMAS. The website has been easy to use, and generally the structure of the company allows any issues to be resolved easily.

Founder

It's very easy for punters to use, and I, as the event organiser am able to manage my own bookings very effectively. The help services are very quickly responsive and positive.

This can be a bit embarrassing for us, and it risks double bookings, if we then sell more tickets by other means.

Box office

A simple easy to use ticketing system. Perfect for our small village group, very good value for money and simple but flexible.

Every feature we required, easy to use interface and guidance, fast site, great pricing, nice looking front end for customers.

Events Coordinator

The only small criticism I would make is with regard to the ticket printer which every now and again stops working.

In my opinion giving the fact that the interface can be integrated into social media sites is a godsend. I look forward to using the website in the future, for years to come.

The site hangs at the point of purchase locking up tickets at the worst time as people make multiple attempts. Many, many, many fields and dates reflect London standards and not the US.

Chairman 

Overall I find Ticket Source excellent and find website integration very easy.

My main issue is the commission charges, which add up to hundreds of pounds for us so we have used an alternative self-hosted system (Stageshow WordPress plugin) instead.

Brown Paper Tickets

Prekindle

Excellent software. Easy to use and helped me massively in my event management 

Excellent 

Ticketsource for beginners

Hi Sally, thank you very much for taking the time to leave your review. All the best. 

Very good efficient service.  Notification as soon as tickets booked, easy to see what we had sold daily.

Two One Act Plat Ticker Sales

Hi Jenny, thank you very much for your review. All the best. 

So easy for ticketing shows

Hi Mark. thanks for taking the time to share your feedback. Customer details and their marketing consent can be exported by heading to 'Customers > Export Customers' give us a call if you would like to discuss in more detail. 

Found the whole process very easy from setting up events to payments and links to adverts for events.  Saves time and collects customers data very easily.  Thank you xx 

Thank you - Great Service

Hi Elaine, thank you very much for your review. We are pleased to hear you have found things so simple to use. All the best. 

Very positive.  I would use TS again without hesitation, the booking fee issue is a slight problem but it was explained in advance in all our publicity

Great Product

Hi Lynne, thank you very much for your review. All the best. 

Langtoun Jazz  

Hi Grace, thank you very much for sharing your feedback and pleased to hear everything went well for you. 

Easy to use

Hi Judith, thanks for sharing your feedback on using the system. For reference, email addresses can be accessed by heading to 'Customers > Export Customers' if you wish to contact people about future events. Please get in touch with us if you require further assistance. 

Will use again

Hi Helen, thank you very much for your review, and we look forward to welcoming you back for your next event. 

EMCA Sell Outs

Hi Shaun. Thank you very much for your review, and we are so pleased you have found everything simple to use so far. 

Fabulous 

Hi Poppy, thank you very much for taking the time to share your feedback. 

Ticket Source gave us everything we needed to connect with our audience after 2 years of no productions due to COVID restrications. It exceeded our expectations in all areas.

Ticket Source Works for Our Amateur Dramatic Group

Hi David. Thank you for taking the time to share your experience of using TicketSource, and we are pleased to hear it has been positive. We are currently making improvements to the mobile optimisation of the system for your reference. 

Very good!I have another account, namely Devizes Lions Club and I helped to set their events up and learnt along the way.I knew about TicketSource via buying tickets for events for myself, and am aware the likes of Devizes CAMRA sells their tickets for their annual Beer and Cider Festival via TicketSource since 2018 or 2019 with great success.I shall recommend TicketSource to others who are looking to sale tickets online.

Easy to use and customise!

Hi Dora, thank you for taking the time to leave your review. We are pleased to hear our support team were able to assist where needed. All the best. 

Five star rating. Easy to use. Pleasant and helpful staff.  Easy to contact on the phone.  No long arduous messages whilst waiting to get through and no long wait time.  I often get through in a matter of seconds.  I don't recall ever having to wait more than a two or three minutes before my call is answered.

Quality service with friendly, helpful help and advice

Thank you very much for sharing your feedback Margaret, that is really appreciated, and we are pleased to hear you have had such a positive experience with our customer success team. All the best.

Great! Will always use and will always recommend!!

Party For Our Planet

Hi Katie, thank you for taking the time to share your feedback. All the best. 

Seems to have gone well for the first time.

1st Use

Hi Roger, thank you very much for your review. All the best. 

I have only used Ticketsource two or three times so far, but on the whole I find it a useful and relatively easy to use tool. It took me a little while to get used to it, being mainly a case of trial and error, as there are no real guidance notes; but some advice from a previous user helped considerably. With a bit of experience it is relatively easy to use, although I do have trouble moving between screens to check entries. I also have trouble swapping between data entry and viewing the public screen; it won't always let me view the public side after I have been entering information. It seems to get stuck in one mode at a time.

I have had problems with customers making bookings which Ticketsource has not notified me of. They do generally show up in the daily summaries, and in the summariesd when bookings close, but I don't always get individual emails to tell me when someone has booked tickets. A few times customers have turned up at the show, with copies of bookings which I knew nothing about. This can be a bit embarrassing for us, and it risks double bookings, if we then sell more tickets by other means.

The information available on the people making the bookings is useful, as it gives us an idea of where the bookings are being made, which helps with publicity.

The ability to add or reduce the numbers of tickets available is useful, for reallocating tickets depending on where we are selling most at any time.

For our last production, we wanted to add a few notes to the booking information, but couldn't find any obvious place to do so. I did eventually find somewhere (I don't now remember where) but not everyone making a booking found the note, it being hidden away a bit. It would be good if there was an easy way of adding explanatory notes, which everyone would get to see.

Overall, Ticketsource is a good and useful way of selling tickets. Once familiar with it, it is relatively easy to use. If it could be made a little easier to use, and booking confirmations made a bit more reliable, then it would be even better.

My experience of using Ticketsource for setting up Dulwich Players bookings

Thanks for reviewing us Kevin. I'm sorry to hear you had some trial and error frustrations when taking over from the previous user.  

If there are still things you find unintuitive and the video tutorials and knowledge base (under the "Support" tab) don't help, then please don't hesitate. Call our Support Team on 029 2071 3200.  They're really friendly and guiding new users is what they are there for.

Booking confirmations not coming through consistently is unusual.  Normally they either do or they don't. I've checked your account settings and everything as it should be.  Can I ask you to check that the missing confirmation emails weren't caught in your spam filter?  If you find any there just mark them as "false positives" in your spam app and that should eliminate future problems.  

I hope that now you're familiar with the system it serves you well.  But if you have any further issues or think of things that you would like to do but can't see how - please do just call us.

Alex

I like the quick answering of the Ticketsource helpline phone by someone in the UK (Wales) who is of course familiar with our language and vernacular. Help lines in the Philippines may be on offer 24/7 but they dont understand the nuances of an issue being discussed.  I am running a multi-event festival it has become very simple to set up the system now. 

Great service for multiple event community festivals

Thank you for your kind words, Jonathan. It's great to receive both positive and not-so-positive feedback to help us improve our services and offerings to our customers.

Amazing!!!!! Saved me literally 25 hours of work and ticket sale communications with parents 

Made my life so much easier

Hi Jeff, thanks very much for your review. For reference, seating sections can be rotated within the seating plan designer. We have sent you further instructions on how to achieve this within your account. All the best. 

Satisfied it was a decent experience jojestly

Ticket source fun for ticketsb

Thank you very much for your review Heidi. All the best

We have been using Ticketsource for at our theatre for approximately 5 years now. The system works well for our customers who can book seats at a time that suits them and we do not have to be on site to take bookings. As a small  venue this is very cost effective for us as we do not have to staff a 24hour box office. Our staff we find the systems straightforward  and reliable. We have all the booking details at our fingertips, so we are able to answer customer queries efficiently. Archive materials are easily accessible which makes financial reconciliation straightforward and transparent.
We are able to link directly to our website and can also benefit from the wider Ticketsource community on line.
Ticketsource allows us to customise each event to our own needs allowing us to create tailor made seating plans, pricing structures and booking discounts and incentives. We can add information and publicity material to each performance.
Customer support is very good with a number of options including FAQ's to assist  with basic problems, an on line help facility and a telephone help line. The site also includes very helpful tutorials for setting up events and trouble shooting, which are brief and not at all patronising. 
Ticketsurce also allows us to run our own box office at strategic times and as much of our business is from schools, dance schools and local amateur companies within a small radius of the venue, it means that customers have the option not  to get involved in the extra cost of booking fees.
It would help us greatly as a venue if there were an option to print off whole shows with all the ticket prices on one ticket, as many amateur groups who sell within their own small community like to take possession of all the tickets to sell directly. I am aware that this does not benefit Ticketsource and would make accounting for ticket sales impossible, but many of our clients would prefer to have multiple prices on each ticket, enabling them to highlight the price paid or to cross off the other prices. I'm not sure if other venues would benefit from this service and I fully appreciate that we may be in the minority.
I would certainly recommend Ticketsource to venues of all sizes as it really is a complete package. The rates are reasonable and  the support is excellent


Reliable and efficient

Hi Maxine,

Thank you for writing a brilliant review! It's great you've taken the time to lay out your use case to inspire others. 

I've passed your feedback on to the Support team who will be in touch with you soon. Customising the ticket template is something we can do already for you :)



We needed a system to enable customers to book online, and TicketSource enabled us to achieve that very easily, and at modest cost. Since implementing the system in 2015 for Beverley Chamber Choir, I have set it up for three other organisations. Customer support, on the few occasions when I've needed it, has been very responsive.

Excellent booking system for small organisations

Thank you very much for providing your feedback Peter. We are pleased to hear that your overall experience has been positive, 

Reaching a wider audience and selling tickets easily without an toing and froing

Online ticketing through Ticketsource

Hi Marilyn, thank you for sharing your experience. If you have any additional feedback that you would like to share with us, then we would be happy to receive this so feel free to get in touch with us directly. 

Wonderful service 

Hi Laura, thank you for sharing your feedback and pleased we were on hand to assist where needed. 

We have been using TicketSource as our sole provider for Box Office solutions now for just over a year. During this time, they have continued to improve what was already an excellent product! The service provided when cancelling a show or encountering a technical issue has been superb. Issues are dealt with efficiently and you are kept informed of progress at all times.

New features are introduced at a steady pace, allowing for casual users to maintain their knowledge at all times - vital when operating with a core of voluntary staff. Many of the new features introduced have been as a result of requests and the feedback system for suggesting these improvements is again very useful.

There is a flexibility throughout the modules that allows for any possible outcome or request to be solved. Whilst this does not boast as many built in marketing tools as other Box Office solutions, steps have been taken to improve this over the past few months. MailChimp integration has now been added which allows mailing lists to be updated automatically (drastically reducing time spent exporting customer lists and updating manually!)

Reporting and maintaining records has been a real improvement for the Box Office. The system tracks customers and all of their purchases meaning targeted marketing is always an option. Sales reports as requested by many commercial users of the theatre as well as hirers are easily run, though be warned it is not possible to schedule these.

Overall, whilst there is not some features of other Box Office solutions, the service and quality of product provided at no cost is excellent! We would thoroughly recommend the system to any other theatres or ticketing establishments.

Outstanding

Hi Michael.  We can't thank you enough for taking the time to leave such a comprehensive review.  I'm glad to hear the system is working well for you and think you'll like some of the new developments we have in the pipeline.  We don't like to stand still! :-)

TicketSource Reviews (2025) - Page 6

482 reviews

Excellent

Ticketsource for beginners