TicketSpice Reviews - Page 2

The customer service is top notch. Never worked with a company that has paid as much attention to detail, willing to answer questions quickly and effectively, genuinely nice people! Everyone has been fantastic. We have been with ticketspice for over 3 years and love it. They are always updating software and making improvements in our field of work (agrotourism) and regularly hold webinars showing new features!

I wish the reports could be a little more specific so I don't get data overload when looking for something specific (such as a specific type of merchandise verses all the merchandise). The longer I have used the system the better I have gotten at understanding how the ticket pages work, but if most users are not familiar it can be a learning curve.

* The cost to the organization * The ease in setting up * The ease of use by the end user * The support team is phenomenal. Every time I have had a question or concern, the response is quick, helpful and supportive. This alone is worth it all. * The reports are so helpful and easily shared with my Board members.

Could use a little more detail when setting up. Some of us are not always intuitive or tech savvy when it comes to products like TicketSpice. To get it all set up and find a 2nd phase (webconnex) is needed. Yes, it should probably be a given on the clients part. Or alert them of this beforehand.

I love TicketSpice! Our non-profit hosts a variety of event-based fundraisers from a traditional fundraising dinner, to silent auction, to crawfish boil, to sporting clay shoot - so flexibility is of extreme importance. Here are a few of the PROs for TicketSpice: - Extreme customization (example: for our Shoot, we need not only a ticket purchased, but we need to know what gauge of shells, what...

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I honestly have not run into a CON with TicketSpice. It does everything I need... and probably has capability to do more, but I don't know what that could possibly be.

The software is pretty easy to use. Its just a matter of understanding what does what. Its like anything that is new. There is a learning curve at first. But after one event i now know what to do. The best was customer support by [SENSITIVE CONTENT HIDDEN]. He answered our message at 8pm at night and walked me through small issues. He fixed it all and made it amazing.

The donation part. We have a lot of users that want to go back in the ticket window and donate more. But they cannot really. But our event is unique where its free.

User Friendly and intuitive setup. But the conditional formatting is where it's at!

That I didn't know about TicketSpice before

They have every feature I was seeking and even more I didn't know existed but have come in handy. The multiple additions & integrations that you can use save money from using over platforms or apps because Ticketspice is a one-stop in my opinion. I am not great with computers & technology & it has been SO simple to use. If I ever get confused, the customer service reps are so responsive & friendly. I even had one respond ones after hours!

I haven't came across a con yet. If I do, I will reach out!

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Ease of use and integration with our company was number 1 for us. We have grown up right along side of TicketSpice and it has only gotten better. The initial implementation was easy, successful and all due to their excellent support team. Their analytics is an important aspect of the software to us as well as flexibility to customize.

There are always room for improvement and before you can even ask for it the team at Webconnex will most likely have thought of it and already working on it. They are always open to suggestions!

I like the look and feel much better. Software looks great on mobile devices and loads fast. templates are easy to use.

It is sometimes difficult to find what you are looking for, or the best way to do something. I also don't really like how you can't get totals for the different ticket types easily without pulling a report. There is that one graph with the sales trends which is helpful, but when your ticket types over lay each other, you can't really view them unless you zoom in extra close. Would be great to see...

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Excellent Customer Service - ease of applications - creative & fun functionality - quick response time - ease of adaptability - helpful video training.

At the beginning, it was difficult with 2-site to check; TicketSpice & Webconnect. Once we were all set, it was a breeze.

Having a multi-use ticket was a key deciding factor rather than needing many tickets for each person. The online support has been wonderful.

Dealing with graphic elements that need to be certain sizes can be a challenge for a user that isn't tech savvy for dealing with the manipulation of graphics. But anyone that has spent much time dealing with making graphic-heavy presentations will not find it difficult.

Ticketspice is easy to use, but still has lots of options for customization. The customer care is too notch. If I ever have a question, it is answered quickly and thoroughly. They know their stuff!

I can not think of anything that really bothers me about this program.

It shows so much information about your buyers which gives us great feedback on the events we host. We have used it for one event so it was very cost effective and we will continue to use it even after our free trial ends. Links are able to be sent out and emailed so you get a larger response from attendees in a quick time frame! The customization makes it perfect to use for any event, you can even add your own theme or background (we used our company logo).

Nothing. It was perfect for our event! I would recommend it to anyone hosting an event (especially if they are on a budget).

Being able to log into site and see tickets in system.

The customer service refusing to even try to help me with transfer issues. Just kept saying there was nothing they could do or even explain how things worked.

Flexibility, ease of use, packed with features, low cost, turnkey solution... To put it succinctly, I like EVERYTHING about this software.

Ummm.... <*crickets*>...

TicketSpice is an incredible ticketing app I recommend to nonprofits all the time to use. TicketSpice makes it easy to create ticket registration form pages as well as confirmation emails. Their rates are much cheaper than Eventbrite's and they have some additional features for nonprofits that outweigh Eventbrite.

Although you can customize your registration forms, there are parts of the form builder that can feel a bit dated. Some of their templates could use a bit of updating.

This is our first year to sell reservations for our Cut Your Own Christmas Tree Farm. We needed a way to control the number of people coming to our farm each hour. The set up was easy to understand. We appreciate that our customers can put in an email address to receive a reminder on the day our reservations open. [SENSITIVE CONTENT] was so helpful in answering my questions. I could chat with him live or if I worked in the evening, he would email me back. This made working on the site flexible for me. I love it!

So far, I don't have any negative comments about the software.

ease of use for us and customers, available 24/7

slow customers service response time on critical matters

Anything that I would want to produce online tickets has been implemented by TicketSpice. The thought and care is outstanding! Anytime I need assistance, support is ready to help. I have peace of mind as our events are about to happen to know that I will have an up-to-date back end data available as well have the ability to communicate with users who have an issue!

Personally, NOTHING. As I stated earlier, the team at TicketSpice continue to improve this product.

Everything about Ticketspice has been great. The website configuration was absurdly easy. Configuring the auto deposit was easy. And the check in software was absurdly easy to use. The few times I did have questions the customer support answered the questions pretty fast as well.

My only complaint about Ticketspice is that they do not support Android. Once they have an Android app I do not know what they will be able to do to improve their service.

TicketSpice's customers service is always prompt, friendly and helpful.

The "Payouts" report needs to be refreshed from time to time to receive accurate information. As long as you are aware of this, it's no problem at all.

The ease of putting together ticketing for a simple event to the most complicated, professional looking results, and helpful, timely customer service.

The only con I can think of is online customer service is offline on the weekends/Sundays. Sometimes that's when I'm working on the platform. But their online resources to find your own answers is really helpful sometimes negating the need to speak with someone directly!