Timely Features

Timely

Booking Software for Hair, Beauty & Wellbeing Professionals

4.69/5 (634 reviews)

Timely Features In Depth

Effortlessly Schedule Appointments

Using Timely to schedule and organize appointments saves businesses owners and staff members a lot of time. It keeps staff and appointment time organized, and automates daily tasks such as reminders, all while collating financial data, client information and appointment history. Your Timely calendar is always handy, as it is hosted in the cloud, meaning you can use it from anywhere, at anytime. Booking appointments with clients is effortless. Online bookings act as a receptionist and work from any website, Facebook page, and even as a link in an email.

Timely uses the time your staff roster, including breaks, to create appointment slots, allowing you to fill your schedule and prevent overbooking. With powerful marketing features, Timely helps you fill all the slots on your calendar.

Automatically Send Reminders

Timely takes appointment management one step further by keeping businesses in touch with their customers. Automated reminders keep customers up-to-date with their appointments. A friendly message before each appointment helps ensure customers make it to their booking on time. This one feature alone can reduce your no-shows by 50%, saving the business from lost time due to no-shows. Business owners also have the ability to customize SMS templates.

In the event that a client can’t make a scheduled appointment, Timely makes re-scheduling easy. Simply click and drag the appointment to the new time, or send the client an online calendar and allow them to choose a time that suits them. Not only does it save the time of going back and forth, it decreases instances of outright cancellations. Reminders are also great for staff members. They are notified of new bookings, changes, and cancellations. With Timely, you’re in control. You can customize your own templates for both email and SMS. The best part, the emails are free - like they should be.

Easily Accept Payments

Timely makes invoicing for services and products effortless with its built-in Point of Sale (POS) feature. It uses the information from an appointment to generate the invoice. Invoices can be consolidated in store or, with an online payment gateway connected, emailed for payment online. The system also gives you the option to take payments with online bookings for the whole service or a deposit for part thereof. The POS system processes services, products, multiple services, redeems discounts, taxes and also sells packages of services together.

Timely’s POS stores customer appointment and purchase history. It will also push your data to your invoices to your accounting software (Xero, MYOB, QuickBooks). The POS can connect to a thermal receipt printer and till drawer or email invoices in PDF format. It’s perfect for the counter in your business.

Generate Performance Reports

Timely puts your business sales and financial figures at your fingertips, saving you time. You can generate powerful and insightful reports in just a few clicks so you always know what’s really going on in your business. The reports cover everything including appointments, products and services sales, rebooking, retention, staff hours, commission and more.

You can view an executive summary to see all of your appointments and sales grouped by employee or location. Or, if your focus is more on financials, you can generate performance reports that include key figures like rebooking rates and the time between bookings. Timely shows you your most important numbers in the dashboard, which is front and center each time you log in.

Customer Records

Getting to know your customers and their preferences is made easy with Timely. The system securely keeps a record of your customers including their appointment history, notes, sales and SMS/emails.

With the calendar sidebar, you can quickly refresh your memory by looking at a customer’s profile before they arrive. It allows you to offer a level of personal service that will keep people coming back.

Online bookings

With Timely you can save time by allowing your customers to book online, freeing you up to spend time with other clients. Online bookings makes choosing the right appointment easy for your customers, they can see your availability and choose a time that suits them - all from the comfort of their own home.

Timely comes with easy options for your online bookings. You can sustomize the look of your booking widget and quickly add it to your website and Facebook page, as well as grabbing a link and posting it on social media and in emails.

Competitor Feature Comparison

Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Availability Management
Barcode / Ticket Scanning
Barcode Recognition
Before & After Pictures
Benchmarking
Billing & Invoicing
Booking Management
Booth Rental Management
Calendar Management
Calendar Sync
Campaign Segmentation
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Commission Management
Confirmation/Reminders
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Database
Customer Experience Management
Customer History
Customer Mobile App
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Alerts
Email Invitations & Reminders
Email Management
Email Marketing
Employee Database
Employee Management
Employee Profiles
Employee Scheduling
Employee Self Service
Facility Scheduling
Faculty/Staff Management
Feedback Management
For Salons and Spas
Gift Card Management
Group Scheduling
HIPAA Compliant
Interaction Tracking
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Labor Forecasting
Loyalty Program
Marketing Automation
Mobile Access
Mobile Alerts
Multi-Channel Marketing
Multi-Location
Multiple User Accounts
Online Booking
Online Payments
Payment Processing
Payroll & Commissions
Payroll Management
Performance Metrics
Point of Sale (POS)
Practice Management
Productivity Analysis
Project Management
Projections
Purchase Order Management
Ratings / Reviews
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Recurring Appointments
Referral Tracking
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Reservations Management
Resource Allocation & Planning
Resource Management
Resource Scheduling
Retail Inventory Management
Room Booking
SMS Marketing Managment
SMS Messaging
SOAP notes
SSL Security
Sales Reports
Scheduled / Automated Reports
Scheduling
Social Media Integration
Stock Management
Tagging
Task Scheduling
Third Party Integrations
Transaction History
Treatment Packages
Wait List Management
Website Integration
Widgets
Learn moreCompare App
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Availability Management
Barcode / Ticket Scanning
Barcode Recognition
Before & After Pictures
Benchmarking
Billing & Invoicing
Booking Management
Booth Rental Management
Calendar Management
Calendar Sync
Campaign Segmentation
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Commission Management
Confirmation/Reminders
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Database
Customer Experience Management
Customer History
Customer Mobile App
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Alerts
Email Invitations & Reminders
Email Management
Email Marketing
Employee Database
Employee Management
Employee Profiles
Employee Scheduling
Employee Self Service
Facility Scheduling
Faculty/Staff Management
Feedback Management
For Salons and Spas
Gift Card Management
Group Scheduling
HIPAA Compliant
Interaction Tracking
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Labor Forecasting
Loyalty Program
Marketing Automation
Mobile Access
Mobile Alerts
Multi-Channel Marketing
Multi-Location
Multiple User Accounts
Online Booking
Online Payments
Payment Processing
Payroll & Commissions
Payroll Management
Performance Metrics
Point of Sale (POS)
Practice Management
Productivity Analysis
Project Management
Projections
Purchase Order Management
Ratings / Reviews
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Recurring Appointments
Referral Tracking
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Reservations Management
Resource Allocation & Planning
Resource Management
Resource Scheduling
Retail Inventory Management
Room Booking
SMS Marketing Managment
SMS Messaging
SOAP notes
SSL Security
Sales Reports
Scheduled / Automated Reports
Scheduling
Social Media Integration
Stock Management
Tagging
Task Scheduling
Third Party Integrations
Transaction History
Treatment Packages
Wait List Management
Website Integration
Widgets
Visit WebsiteCompare App
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Availability Management
Barcode / Ticket Scanning
Barcode Recognition
Before & After Pictures
Benchmarking
Billing & Invoicing
Booking Management
Booth Rental Management
Calendar Management
Calendar Sync
Campaign Segmentation
Class Scheduling
Client Database
Client Management
Client Portal
Client Profiles
Commission Management
Confirmation/Reminders
Contact Database
Contact Management
Credit Card Management
Credit Card Processing
Customer Database
Customer Experience Management
Customer History
Customer Mobile App
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Alerts
Email Invitations & Reminders
Email Management
Email Marketing
Employee Database
Employee Management
Employee Profiles
Employee Scheduling
Employee Self Service
Facility Scheduling
Faculty/Staff Management
Feedback Management
For Salons and Spas
Gift Card Management
Group Scheduling
HIPAA Compliant
Interaction Tracking
Inventory Management
Inventory Optimization
Inventory Replenishment
Inventory Tracking
Labor Forecasting
Loyalty Program
Marketing Automation
Mobile Access
Mobile Alerts
Multi-Channel Marketing
Multi-Location
Multiple User Accounts
Online Booking
Online Payments
Payment Processing
Payroll & Commissions
Payroll Management
Performance Metrics
Point of Sale (POS)
Practice Management
Productivity Analysis
Project Management
Projections
Purchase Order Management
Ratings / Reviews
Real Time Notifications
Real Time Reporting
Real-time Scheduling
Recurring Appointments
Referral Tracking
Reminders
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Reservations Management
Resource Allocation & Planning
Resource Management
Resource Scheduling
Retail Inventory Management
Room Booking
SMS Marketing Managment
SMS Messaging
SOAP notes
SSL Security
Sales Reports
Scheduled / Automated Reports
Scheduling
Social Media Integration
Stock Management
Tagging
Task Scheduling
Third Party Integrations
Transaction History
Treatment Packages
Wait List Management
Website Integration
Widgets
Visit WebsiteCompare App

Mobile apps

iOS App


20 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


64 reviews

Timely Feature Reviews

25 reviewers had the following to say about Timely's features:

kylie t.

loving this software

2017-02-01

I was worried about the integration to timely from myob but timely staff took care of everything, no data entry...brilliant!

Pros

mobile, ease of access

Cons

doenst have a lot of accounting reports

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Natasha S.

Timely Software reviewed by a Software Extremist

2021-05-27

Clients and staff benefit, business makes more money, I personally am free to work from anywhere I like due to full time access via the cloud, and I now take month long holidays instead of being tied to the premises.

Pros

The best thing is the improved income - more bookings, more online bookings, more repeat bookings, more free marketing content produced by staff using the photo diary feature.

Cons

Needs a strong set of reporting filters added to enable segmented marketing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No

Response from Timely


Thank you so much for sharing your experience, Natasha. We really appreciate the consideration you put in when you chose us and we're thrilled to hear how we'll you're getting on - especially the month long holidays! x

Read more
Jessica B.

I switched from Revel to Timely and have been so pleased!!!

2017-12-30

Online appointments, inventory management, timesheet/roster, sales reports.

Pros

Clients also speak highly of the online scheduling calendar, saying it's easy to use

Cons

I wish there was a time clock feature for employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Gaby N.

I've been using Timely for over a year and it scales very well for a growing business.

2017-10-16

Easy appointment and customer management.

Pros

I'm often booking very quickly while on the phone with a client so i appreciate that getting them on the calendar is not complicated.

Cons

I really wish there was an API so that I could do a custom integration with my own site/app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin S.

Timely is a really easy to use app for time tracking

2019-04-07

Overall I'm satisfied with Timely!

Pros

Easy to use, affordable, and the interface is really modern and intuitive

Cons

It's missing some features like email integration and the mobile website could use some improvement

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Timely


Hi Justin,
Thanks very much for leaving a review, It sounds like you might have meant to review Timely Time Tracking (rather than Timely Appointment software) https://www.capterra.co.nz/software/131584/timely
Thanks again!

Read more
Navjot S.

Excellent Experience

2019-04-03

Pros

You can get a complete overview of your day/week/monthly reports from the dashboard. Been using for internal meetings.

Cons

Smartphone apps lack in UI & performance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ken Y.

Easy to Use time tracking

2018-04-23

Pros

The AI tool is also a great feature.

Cons

I've run into issues with the mobile access - it can be buggy.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael R.

A great tool for a growing business

2016-11-29

I like the reminders, as well as the fact that you can check the calendar on the go from your mobile device.

Pros

Mobile access. Clean and organized calendar.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jasmine E.

Social Health Association Review

2016-06-22

It would really help out a great deal when I need to put together a quick report but have to search for all of these individually because I cannot look up the report for it.

Pros

I can color coordinate appointments.

Cons

There is no way to archive appointments for customers that occurred a year ago from their customer page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering Timely

When having multiple people help the same customer the times get messed up and take a long time to fix. Sometimes deleting a time slot is impossible and I have to start the whole process over again.

Source: Capterra
Helpful?   Yes   No
Read more
Simon L.

Completely streamlined our booking and stock management systems.

2017-07-19

Pros

Easy to use cloud based booking system that has allowed us to integrate online diary with 2 way text and email notification, stock control and invoice/ billing system.

Cons

Very little to complain about, it's little bit clunky when used on Android phones or tablets. Could do with an Android app like the Timely Apple app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
David L.

Great for individual appointments ONLY.

2019-01-27

Sad to move away from the reporting and CRM integration.

Pros

It was pretty easy to use & had a great CRM element and reporting functionality.

Cons

Doesn’t support group session / classes overly well. Support was dropped quietly a couple of months ago.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Pos B.

Changed from MINDBODY to TIMELY

2017-11-30

TIMELY does everything the larger brands do but at a tenth of the price.

Pros

I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY.

Cons

No telephone contact available with tech support....

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paula H.

Easy and functional

2017-01-03

Love what we can do with the Timely app, can't wait to see what else will be added in the future. Super easy to use and has most of the functions I need.

Pros

Can do most things that you can do from main software.

Cons

Would love access to reports from the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben F.

Timely has organised our Pet care business immaculately!

2016-06-22

Were extremely please with how this integrates so well with our operations.

Pros

Ease of use for appointment scheduling, Customer notifications have saved us a lot of customer no shows, The Dashboard is very useful for a snapshot of daily weekly, monthly sales data.

Cons

The IOS mobile app need further development to allow a number of simple tasks, i.e. notifications, deletion of appointment permanently, ability to view sales and customer information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Timely

Focus more on the mobile app, we manage probably 95% go our scheduling on the go and having the simplicity go automatic logon and almost immediate scheduling is invaluable, however, we want to be able to access lots more functionality through the app. I understand Timely is predominantly aimed at the hair market however, its functionality can be tailored to suit a number of industries many of which aren't located in an office, so providing greater functionality though the mobile app would create a much wider appeal.

Source: Capterra
Helpful?   Yes   No
Read more
Matthew R.

A software that truly streamlines business operations

2016-09-10

We've have nothing but positive feedback.

Pros

The simplicity of the user experience is great. Clean UI allows for quick and easy scheduling and checkouts.

Cons

If there is one feature we could get, it would be an integrated POS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter H.

Superb customer focused

2017-01-12

Love the greater flexibility of the new app and the recently added activity page is fantastic for me being self employed to keep track of bookings when I'm out and about.

Pros

Lovely functionality and easy to use

Cons

The current integration with MailChimp is OK but rather convoluted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Timely

On the odd occasion screen re-sizing doesn't work when making a booking meaning your typing and cannot see what is being typed.

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Sports company, 51-200 employees)

Integration

2018-11-13

Pros

I really like that you can integrate (most) all of your platforms to one place.

Cons

I use it for more of a management tool, not a "growing" tool

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
adetunji a.

So specific and handful

2018-10-04

Pros

You can integrate with Wix, run email campaigns, send SMS/Text message notifications to customers.

Cons

It is not completely mobile friendly and their support is just not good enough

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Kathy M.

Timely has been the best decision I made when starting my home based business.

2018-01-10

Pros

Affordable, user friendly, customizable, and overall a great choice.

Cons

I use my iPad as both my checkin, management & point of sale so choose not to do the upgrades as I like the iPad view to be the same as the laptop/desktop view.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Steve H.

Effective solution for booking demo calls

2016-08-12

We were looking for a booking solution for demo calls that would allow our clients to book in real time and not have to request a time and go through the hassle of numerous emails to confirm a call.

Pros

Affordable, great integration with Google calendar and the widget option is very nice and easy to embed.

Cons

I'd like to see greater flexibility in the confirmation email, the ability to actually construct an email using a text editing tool and adding attachments would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Bec D.

Great for the sole practitioner. easy to use.

2017-08-06

Pros

The GUI and the online booking are fab, especially how I can control which time slots show up for my clients.

Cons

The reports need work... can't filter/sort on screen and downloading to a .csi ends up messy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Gabrielle D.

Love that I feel part of a growing system that is constantly upgrading itself and delivering

2017-07-01

Value for money

Pros

Ease of use, txt msg service sending and receiving. Quick email use. Stock report.

Cons

Is abit slow when using while with clients due to being in browser and maybe not high speed internet?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Amber M.

Awesome Program

2016-09-21

Time reports daily reminder SMS's sent to client + emails.

Pros

Automatic reminders, time planning

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Janelle M.

Great customer service, flexible plans to suit all our needs

2017-10-24

Access 24/7 from wherever we are.

Pros

Easy to review calendar. Easy access from computer, devices or phones anywhere.

Cons

A few more email options to personalise follow ups with clients and rebooking reminder emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
vishal c.

In a simple word it is a good software

2018-08-13

More than good but not excellent

Pros

Customer can book their tickets online through links that was provided by the other parties. They provide SMS and reminder email to all the user to update them in the future.

Cons

Don't have different time zone for different calendar.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more