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Engageware vs Acuity Scheduling Comparison

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Overview

Engageware Scheduler is the world’s leading Intelligent Online Appointment Scheduling solution – serving businesses of all...

Category Leaders

Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes online,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

15

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

67

5

4

3

2

1

31

26

5

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.8

5.1K

5

4

3

2

1

4,204

786

109

10

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

When we determined that scheduling was something we needed to address we looked into scheduling options. Timetrade was recommended and are we pleased with it.

DG

Daniel G.

Ease of use, seamless Outlook integration and the ability for my clients to schedule at their convenience have given me & my team our day back.

MR

Michael R.

And the ability to pull reports to CSV file. I have been looking at other options - I am so glad you rolled these out.

BC

Brenda C.

Pros

What I like most about the software is the ability to add your appointments quickly to your google calendar. Its been very helpful with managing which appointments I have up for the week.

CS

Christopher S.

What I like most about the software is the ease of use and simplicity. It works extremely well to schedule clients and then takes some automation out of the followup process which is helpful.

CA

Christian A.

This is a super powerful platform to get up and running with and there are lots of awesome tutorials on YouTube for nearly any configuration you can imagine.
AvatarImg

Daniel B.

Cons

I have to send a request by email and wait for a day or two for them to get back to me. Very inconvenient when you have a question or problem that needs immediate service.

CK

Coral K.

I'll leave TimeTrade once my year is up. Do not buy this product.

JB

Jon B.

Also, that customer service info seems to be at a different site than where you set the appointment parameters, so I was initially confused. I wonder whether that could be streamlined.

GG

Gwenette G.

Cons

I am fuming when I block off appointments. People can still book in may have to book appointments in to stop this.

WA

Wendy A.

Some of the functions are hidden in weird spots - it may make more sense for larger orgs but for small and single traders, managing preferences out of the 'calendar' section is a bit weird.

ko

kate o.

At this point in my usage, I am unable to make negative comments.

JN

Jym N.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features38
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Driver Scheduling
  • Electronic Payments
  • Email Management
  • Email Reminders
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Fitness Plan
  • For Accountants
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Management
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Physician Management
  • Practice Management
  • Progress Tracking
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Social Media Integration
  • Sport Coaching
  • Student Management
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Treatment Packages
  • Virtual Meetings
  • Web Forms
  • Website Integration
  • iCalendar Support
  • Total features107
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Branch Optimization
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Capacity Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Driver Scheduling
  • Electronic Payments
  • Email Management
  • Email Reminders
  • Employee Scheduling
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Facility Scheduling
  • Fitness Plan
  • For Accountants
  • For Salons and Spas
  • For Yoga/Pilates Studios
  • Forms Management
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Inventory Management
  • K-12
  • Life Coaching
  • Maintenance Scheduling
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • Multiple User Accounts
  • No-Show Tracking
  • On Call Scheduling
  • Online Booking
  • Online Payments
  • Online Registration
  • Online Scheduling
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Physician Management
  • Practice Management
  • Progress Tracking
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Social Media Integration
  • Sport Coaching
  • Student Management
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Treatment Packages
  • Virtual Meetings
  • Web Forms
  • Website Integration
  • iCalendar Support

Integrations

  • Total integrations8
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations120
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Engageware logo

Engageware

Good for scheduling, ease of use not so much

Reviewed 4 years ago
Pros

Good for scheduling meetings that automatically sync to your outlook calendar.

Cons

It's not the most straightforward software to use - setting up the times can be difficult if you don't have all the right factors eg clearing your outlook calendar

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Engageware logo

Engageware

Good enough but could be better

Reviewed 3 years ago

This allows people to utilize my schedule to book free times and avoids a lot of back and forth emails.

Pros

I like that it integrates easily with outlook to add links for meeting scheduling.

Cons

I don’t like that it only gives a buffer on the back end of a meeting and not the front end of meetings which could cause a back to back effect on previously scheduled meetings.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Engageware logo

Engageware

A great scheduling option

Reviewed 5 years ago

Multiple scheduling options, ease of use for clients, good tools to create buttons, send email invites, etc.

Pros

There are many online schedulers available, but for a company that offers a variety of services at different times, this is a solid option at a good price.

Cons

There is no way for clients to set a meeting on the quarter or half hour unless you have specifically set all of your appointments that day to begin on the quarter or half hour.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Engageware logo

Engageware

What a Time Saver

Reviewed 6 years ago

When we determined that scheduling was something we needed to address we looked into scheduling options. Timetrade was recommended and are we pleased with it. By moving to Timetrade, we have had less missed appointments, less time tracking down people to schedule, and better experiences with potential clients. It is a godsend.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Engageware logo

Engageware

Great tool and client friendly

Reviewed 6 years ago

We have found this to save a lot of back and forth scheduling emails and a higher engagement with those we hope to talk to.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Engageware logo

Engageware

The best return on year I have ever made in my life.

Reviewed 4 years ago

Save an estimated hundred hours per year.

Pros

This has been a game changer for me as an advisor. I have always battled with scheduling in a day and age where people are so busy and hard to get a hold of. I have turned 100 hours of calling/scheduling per year into e-mail links so people can book what they want when they want it. Phone tag has almost been completely eliminated. You do the math for yourself on what you spend following up with people booking appointments.

Cons

There are no complaints - I have some issues from time to time with my Outlook integration but I spend less than an hour per year on updates and getting my IT to help so still the return is ASTRONOMICAL on my money.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Engageware logo

Engageware

Calendar integration

Reviewed 6 years ago

It takes a little getting used to with scheduling. I think my request would be to have Timetrade aware of my icalendar appointments to automatically cancel out a Timetrade slot. Really love the whole concept though. It takes acquiring an appointment very easy.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Engageware logo

Engageware

TimeTrade Saves Time For Our Customer and Our Sales Team

Reviewed 6 years ago

This is our third year using TimeTrade and it has become an integral part of our prospecting and renewal sales process. TimeTrade eliminates phone tag and back and forth emails. Scheduling could not be easier. Our sales team loves it and I suspect that our customers do too.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Engageware logo

Engageware

Even better over time

Reviewed 6 years ago

I wanted to set up all of my calendar appointments as video meetings and it was very easy to set up custom meetings/instructions. This is very beneficial when prospecting and the customer is too busy to check their calendar. I send them an email introduction and encourage them to click HERE to schedule a meeting with me. I am surprised on how many meetings I am scheduling from this and am seeing...

Pros

How easy it was to set up Outlook and the custom appointment links.

Cons

This is just nit picking but, the admin site could use an aesthetic update. I would like to see more of the page being used without scrolling/adjusting to see all of your activities/appointment details.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Engageware

First and Only Online Scheduler for 8 years

Reviewed 7 years ago

Has been the best option for our multi-therapist, multi-room business for years. We got into the enterprise version prior to all the format updates that are currently presented by TimeTrade, so it has remained extremely, competitively priced for us for the amount of flexibility and user control it offers. Any time I have contacted customer service, I have had direct contact with a specific sales...

Pros

No pros were added to this review

Cons

No cons were added to this review