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TimeTrade vs TimeTap Comparison

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Overview

TimeTrade Scheduler is the world’s leading Intelligent Online Appointment Scheduling solution – serving businesses of all...

TimeTap is an automated appointment scheduling solution for appointment-based businesses that enables clients to manage their...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

78

/yryear
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

19.95

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

31

26

5

3

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

5

4

3

2

1

128

55

18

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

When we determined that scheduling was something we needed to address we looked into scheduling options. Timetrade was recommended and are we pleased with it.

DG

Daniel G.

Ease of use, seamless Outlook integration and the ability for my clients to schedule at their convenience have given me & my team our day back.

MR

Michael R.

And the ability to pull reports to CSV file. I have been looking at other options - I am so glad you rolled these out.

BC

Brenda C.

Pros

All of the support staff have been fantastic and extremely responsive. A big shout out to Lucy, who has been a support star, from the onboarding process to 2+ years of regular support.

JK

Jackie K.

This is a great tool for keeping and managing an appointment schedule. It allows a good amount of automation and integration with other software, which is great.

Jonathan B.

The new interface (timetap) is more intuitive and user friendly. Amazing and responsive tech support and customer service.

JK

Jackie K.

Cons

I have to send a request by email and wait for a day or two for them to get back to me. Very inconvenient when you have a question or problem that needs immediate service.

CK

Coral K.

I'll leave TimeTrade once my year is up. Do not buy this product.

JB

Jon B.

Also, that customer service info seems to be at a different site than where you set the appointment parameters, so I was initially confused. I wonder whether that could be streamlined.

GG

Gwenette G.

Cons

It was hard for me to go in and change my availability, there were way too many unnecessary steps. The way the calendar invites interact with Outlook was a little odd and confusing.

AR

Anonymous Reviewer

I don’t have an invoice or log in anymore. That’s why I’m annoyed that I’m being charged.

BN

Becca N.

Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

MD

Mike D.

  • Vendor responds to reviews
  • Last review5 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features51
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Configurable Workflow
  • Confirmation/Reminders
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Electronic Payments
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Scheduling
  • Event Calendar
  • Event Scheduling
  • Facility Scheduling
  • Group Scheduling
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Load Reporting
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Online Payments
  • Real Time Data
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Reservations Management
  • Resource Management
  • Resource Scheduling
  • Room Booking
  • Route Management
  • Rules-Based Scheduling
  • SMS Messaging
  • Self Service Portal
  • Team Calendars
  • Third Party Integrations
  • URL Customization
  • Website Integration
  • Workflow Management
  • iCalendar Support
  • Total features39
  • API
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Configurable Workflow
  • Confirmation/Reminders
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Electronic Payments
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Scheduling
  • Event Calendar
  • Event Scheduling
  • Facility Scheduling
  • Group Scheduling
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Load Reporting
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Online Payments
  • Real Time Data
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Appointments
  • Recurring Tasks
  • Reminders
  • Reporting & Statistics
  • Request Assignment
  • Reservations Management
  • Resource Management
  • Resource Scheduling
  • Room Booking
  • Route Management
  • Rules-Based Scheduling
  • SMS Messaging
  • Self Service Portal
  • Team Calendars
  • Third Party Integrations
  • URL Customization
  • Website Integration
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations8
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

TimeTap logo

TimeTap

Overall GREAT, ease of use . . . not so much.

Reviewed 3 years ago

I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support. To date, I'm very happy with the software and (more importantly) the service I've received.

Pros

TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!

Cons

If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.

Vendor response

Hi Tony, thanks for taking the time to leave us a review. Please feel free to reach out to us at support@timetap.com if you have any other questions about your account.