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Tix vs AudienceView Professional Comparison

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Overview

Online and box office ticket sales service. Email marketing, fundraising, season tickets, seat selection, timed admissions, and access control.

AudienceView Professiona, formerly OvationTix, is an integrated system to help you manage ticket sales, CRM, fundraising...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

0.25

/user

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

1

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.9

156

5

4

3

2

1

134

20

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

40

5

4

3

2

1

29

8

1

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.
Tix is too good to be true, yet it is all TRUE. Not only did it save us money, but it has made our day to day tasks much easier.
Enhancement features are always being considered & put into place to improve the ease & quality of patron purchasing pleasure. Can't say enough great things about this organization.

Pros

I love how friendly the software is. It’s super easy to figure out and if anything ever goes wrong, the amazing customer service is only a short phone call away.
I love how integrated this ticketing software is with our website, and the customer service is top notch - friendly, thorough and timely.
Best features: Ease of use in setting up tickets for sale; EXCELLENT customer service (even when you as the obvious!); new features to make the program even better.

Cons

Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets.
Some of our costumers seem to have a problem with their passwords.
Sometimes it drives we crazy when I have to change an order.

Cons

That if there are any issues and if someone where new to this software they have no clue who to call for technical issues.
There is a learning curve and not a lot of training provided to familiarize newcomers to where things are hiding.
We have had issues with the new roll out of their seating chart. Unfortunately, our seating chart seem to be too big for the newest system and we are stuck with the legacy version.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features45
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Attendee Management
  • Attendee Segmentation
  • Badge Printing
  • Barcode/Ticket Scanning
  • CRM
  • Concessions Management
  • Conferences/Conventions
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Exhibit/Vendor Management
  • For Film Festivals
  • For Music Festivals
  • Guest Accreditation
  • Guest List Management
  • Guest List Search
  • Kiosk Ticketing
  • Lead Capture
  • Marketing Automation
  • Membership Management
  • Mobile Access
  • Mobile Ticketing
  • Multi-Event
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Ticketing
  • Order Processing
  • PCI Compliance
  • Payment Processing
  • Point of Sale (POS)
  • Print-at-Home
  • Promotions Management
  • Real Time Monitoring
  • Receipt Management
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reserved Seating
  • Sales Reports
  • Season Tickets
  • Seating Map
  • Social Media Integration
  • Social Promotion
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Brokering
  • Ticket Reservations
  • Ticketing
  • Wait List Management
  • Website Management
  • Total features64
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Attendee Management
  • Attendee Segmentation
  • Badge Printing
  • Barcode/Ticket Scanning
  • CRM
  • Concessions Management
  • Conferences/Conventions
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Exhibit/Vendor Management
  • For Film Festivals
  • For Music Festivals
  • Guest Accreditation
  • Guest List Management
  • Guest List Search
  • Kiosk Ticketing
  • Lead Capture
  • Marketing Automation
  • Membership Management
  • Mobile Access
  • Mobile Ticketing
  • Multi-Event
  • Online Payments
  • Online Registration
  • Online Ticketing
  • Onsite Ticketing
  • Order Processing
  • PCI Compliance
  • Payment Processing
  • Point of Sale (POS)
  • Print-at-Home
  • Promotions Management
  • Real Time Monitoring
  • Receipt Management
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reserved Seating
  • Sales Reports
  • Season Tickets
  • Seating Map
  • Social Media Integration
  • Social Promotion
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Brokering
  • Ticket Reservations
  • Ticketing
  • Wait List Management
  • Website Management

Integrations

  • Total integrations12
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations3
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

LC
AvatarImg

Laura C.

Performing Arts, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Tix logo

Tix

Easy to use, fantastic support!

Reviewed 8 months ago

Tix has been a breath of fresh air for our ticket office after coming from AudienceView Professional. The software was easy to learn and get set up with and is surprisingly feature-rich, bringing us more options and more advanced options to work with. Couple this with truly great customer support from not only our Tix rep, but also the support and development teams, and you have a ticketing system that probably isn't beatable for the price!

Pros

Excellent tools for setting up events quickly and easily, including great discount and email management programs that make applying the same setting to multiple events a breeze! User interface for administrators and users (ticket-buyers) is straightforward and clean. Customer support is fantastic!

Cons

Reporting is different from what we are used to. There are a lot of different reports, and figuring out what we needed for our accounting has taken some time. That being said, we are very particular with our accounting, so this may not be a problem for other institutions.

BH
AvatarImg

Bill H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Tix logo

Tix

Quick, simple, and very valuable to our business

Reviewed 7 years ago

Incredible report features Excellent customer services Fair pricing Professional appearance

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Bill, thanks for that. We appreciate your business and look forward to continuing to work with you! Silvia Mahoney | Tix, Inc.

TI
AvatarImg

Tom I.

Entertainment, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Tix logo

Tix

Best Ticketing Service By Far

Reviewed 8 months ago

Tix are great to deal with. Very honest and don't add hidden fees. What they say that they will do happens.

Pros

It is an easy company to deal with. The ticketing is very professional and efficient.

Cons

We need some training with setting up our ticketing so that we have more control without needing help.

DS
AvatarImg

Dusty S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Tix logo

Tix

Tix is a great service!

Reviewed 8 years ago

Tix is a professional, full-service ticket company. Flexible, accurate, and extremely helpful! Our organization has some unique programming needed to make our ticketing successful, and Tix handles everything perfectly!

Pros

No pros were added to this review

Cons

No cons were added to this review

SG
AvatarImg

Stace G.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Tix logo

Tix

Fantastic Ticketing Services and Personnel!

Reviewed 7 years ago

I love tix.com! The website is a pleasure, and the customer service is second-to-none. My representative, Steve Moore, has been nothing short of a God-send. He is extremely competent and professional, but, perhaps more importantly, he is patient, and he never loses his cool--even when I barrage him with 5 phone calls in a row with the question I forgot to ask on the previous phone call. Tix.com is the best ticketing service I've ever used, and Mr. Moore is an exceptional asset to the company!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Stace, we appreciate the kind words - not only about our system, but about your experience with Steve Moore. We appreciate your enthusiasm about our system and service, and look forward to working with you for years to come! Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.