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Tix vs Purplepass Ticketing Comparison
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Good recommendations?
Overview
Online and box office ticket sales service. Email marketing, fundraising, season tickets, seat selection, timed admissions, and access control.
Be prepared for COVID19 with contactless ticketing, live streaming, and our unique ASD system (Automatic Social Distancing)...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
0.25
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features47
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Admissions Management
- Alerts/Notifications
- Alumni Management
- Artist Management
- Attendance Management
- Attendance Tracking
- Attendee Management
- Attendee Segmentation
- Badge Printing
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management
- Class Scheduling
- Commenting/Notes
- Communication Management
- Conferences/Conventions
- Confirmations/Reminders
- Contact Management
- Contract/License Management
- Credential Management
- Credit Card Processing
- Customer Data Management
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Drag & Drop
- Electronic Payments
- Email Marketing
- Email Reminders
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Event Ticketing
- Event Tracking
- Fee Management
- For Film Festivals
- For Higher Education
- For Music Festivals
- Forms Management
- Group Registration
- Guest Accreditation
- Guest List Management
- Guest List Search
- K-12
- Kiosk Ticketing
- Lead Capture
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Mobile Ticketing
- Multi-Currency
- Multi-Event
- Multi-Language
- Online Booking
- Online Payments
- Online Registration
- Online Ticketing
- Onsite Registration
- Onsite Ticketing
- Payment Processing
- Personalization
- Point of Sale (POS)
- Print-at-Home
- Promotions Management
- QR Codes
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Registration Management
- Reporting & Statistics
- Reporting/Analytics
- Reserved Seating
- Role-Based Permissions
- SMS Reminders
- Sales Reports
- Sales Trend Analysis
- Season Tickets
- Seating Map
- Self Service Portal
- Social Media Integration
- Social Promotion
- Staff Scheduling
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Ticket Reservations
- Ticketing
- Transportation Management
- Vendor Management
- Visitor Registration
- Visual Analytics
- Volunteer Management
- Website Integration
- Website Management
- Total features106
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Admissions Management
- Alerts/Notifications
- Alumni Management
- Artist Management
- Attendance Management
- Attendance Tracking
- Attendee Management
- Attendee Segmentation
- Badge Printing
- Barcode/Ticket Scanning
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management
- Class Scheduling
- Commenting/Notes
- Communication Management
- Conferences/Conventions
- Confirmations/Reminders
- Contact Management
- Contract/License Management
- Credential Management
- Credit Card Processing
- Customer Data Management
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Synchronization
- Discount Management
- Drag & Drop
- Electronic Payments
- Email Marketing
- Email Reminders
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Event Ticketing
- Event Tracking
- Fee Management
- For Film Festivals
- For Higher Education
- For Music Festivals
- Forms Management
- Group Registration
- Guest Accreditation
- Guest List Management
- Guest List Search
- K-12
- Kiosk Ticketing
- Lead Capture
- Marketing Automation
- Mobile Access
- Mobile Alerts
- Mobile Ticketing
- Multi-Currency
- Multi-Event
- Multi-Language
- Online Booking
- Online Payments
- Online Registration
- Online Ticketing
- Onsite Registration
- Onsite Ticketing
- Payment Processing
- Personalization
- Point of Sale (POS)
- Print-at-Home
- Promotions Management
- QR Codes
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Registration Management
- Reporting & Statistics
- Reporting/Analytics
- Reserved Seating
- Role-Based Permissions
- SMS Reminders
- Sales Reports
- Sales Trend Analysis
- Season Tickets
- Seating Map
- Self Service Portal
- Social Media Integration
- Social Promotion
- Staff Scheduling
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Ticket Reservations
- Ticketing
- Transportation Management
- Vendor Management
- Visitor Registration
- Visual Analytics
- Volunteer Management
- Website Integration
- Website Management
Integrations
- Total integrations14
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
- Total integrations11
- Constant Contact
- Gmail
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- Mailchimp
- Meta for Business
- Microsoft Outlook
- PayPal
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twilio
- Twitter/X
- WooCommerce
- WordPress
- Xero
- Zapier
- Zendesk Suite
Alternatives
Explore similar apps
User reviews that mention these apps
Tom I.
Entertainment, 11-50 employees
Used daily for 2+ years
Review source
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Tix are great to deal with. Very honest and don't add hidden fees. What they say that they will do happens.
It is an easy company to deal with. The ticketing is very professional and efficient.
We need some training with setting up our ticketing so that we have more control without needing help.
Beatriz B.
Gambling & Casinos, 1,001-5,000 employees
Used daily for 2+ years
Review source
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I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is....
Customer service is the BEST! No words can describe the amazing service Tix provides. User friendly, reports can be customized, access to everything we need to create events. Creating a new venue couldn't be any easier! Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.
Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!
Sonya B.
Fine Art, self-employed
Used daily for 1-2 years
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It's all good. If I have any issues, customer service [SENSITIVE CONTENT] is very quick with a resolution response.
It is very user friendly. When we switched ticketing agents, no issues uploading existing customer information. So far, has met most of our needs.
One feature that would be helpful to me is, in the "sell" mode, when cursor is hovering over a seat, would show who purchased it.
Lori L.
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Tix
I have used this software over the last 6yrs and find it to be very reliable & easy to use
Software easy to learn, has multiple record keeping abilities and the customer service is excellent. I will continue to use this Company as my online ticketing venue.
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Lori, thank you for your feedback. We appreciate your continued business and hope you continue to use Tix for many years to come. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Rich R.
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I've had nothing but good experiences with tix.com - their software is easy to use (especially compared to other ticketing softwares I've seen), and their customer service is top-notch.
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Dusty S.
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Tix is a professional, full-service ticket company. Flexible, accurate, and extremely helpful! Our organization has some unique programming needed to make our ticketing successful, and Tix handles everything perfectly!
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Greg A.
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Customer service has been excellent for general questions and helping with our venue set up and ticketing needs, some complex and time critical. Training new ticket sellers for standard sales is quick. Daily management has been easy. Tix has been positive about receiving requests for additional features.
No pros were added to this review
No cons were added to this review
Greg, we are so glad to have been able to work with your organization for so long. Keep the feedback coming - many of the enhancements we make come from great ideas like the ones we get from organizations like yours. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
David S.
Nonprofit Organization Management, 1-10 employees
Used daily for less than 6 months
Review source
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Very happy with Tix. Our account manager, Steve, is incredibly helpful - and very patient. Our company has not had a comprehensive ticketing system before so it's been a steep learning curve. Steve has guided us step by step. He has helped us to tailor the system to our needs, and even has had his programmers customize elements.
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No cons were added to this review
David, we're glad Steve has helped make Tix everything you need it to be! We do our best to help new clients get comfortable with the system so they can get the most out of our programs and reports. We're always happy to go above and beyond to add functionality for our clients and will continue to strive to meet your organization's needs. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Becca G.
Entertainment, 11-50 employees
Used daily for 2+ years
Review source
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Tix is constantly striving to improve their software. If I have a suggestion, odds are, it's already a project in the works. They are always listening to their customers and changing their software to fit their needs. They take the time to educate us on using their software and keep us updated with any new changes.
Tix is the only company able to accommodate our unique needs with our festival requiring two separate seating charts for one event. They are also one of the rare ticketing companies that allow us to easily change the order for a customer. The customer service is superb and they communicate clearly with realistic deadlines of when new seating charts can be designed.
Our lives would be significantly easier if we could check in guests by their first and last name, but I know it's in the near future :)
Shanda B.
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Tix
Our non-profit children's theater just started using .tix and are thrilled with our experience.
As we introduced a new ticketing system to our customers, my staff, volunteers and I had a great experience. From starting with set up of our own seating chart to merchant services to advanced purchases for our parents, .tix guided us through making sure we understood it all. Come show time our ticket booth was calm and smoother than it ever had been before!
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No cons were added to this review
Shanda, we're happy to know that our system helped your ticket booth run smoother than ever before! Our team does their best to make sure you understand every component needed to get your events up and running in the system, and we try to go above and beyond to provide you with the best experience possible- every time. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Christina Z.
Information Technology and Services, 5,001-10,000 employees
Used monthly for less than 6 months
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Tix makes events more successful than ever before, great event management tool, cloud based so integration and deployment seamless. Easy to use, has event management elements, various reports, access control. It is also possible to create a ticketing page if we are hosting a public event. I liked the built-in billing option. 24/7 support, lower price. Treasure trove integration is supported, Tix system easy to learn.
They don't think it's a very well known SW, they could work on promotion as it's a shame more people don't know it. I don't have anything to complain about.
Laura C.
Performing Arts, 11-50 employees
Used daily for 6-12 months
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Tix has been a breath of fresh air for our ticket office after coming from AudienceView Professional. The software was easy to learn and get set up with and is surprisingly feature-rich, bringing us more options and more advanced options to work with. Couple this with truly great customer support from not only our Tix rep, but also the support and development teams, and you have a ticketing system that probably isn't beatable for the price!
Excellent tools for setting up events quickly and easily, including great discount and email management programs that make applying the same setting to multiple events a breeze! User interface for administrators and users (ticket-buyers) is straightforward and clean. Customer support is fantastic!
Reporting is different from what we are used to. There are a lot of different reports, and figuring out what we needed for our accounting has taken some time. That being said, we are very particular with our accounting, so this may not be a problem for other institutions.
Stacey D.
Fine Art, 1-10 employees
Used daily for 1-2 years
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Mobile Opera began using Tix a year ago and from the beginning it was really helpful. The setup is intuitive and the processes are logical. The ease with which customers can navigate the ticketing process and the development tools for renewals and patron contact have improved our process greatly. The growth in early ticket sales in just our second year is impressive. Also, Tix' customer service is excellent with courteous representatives who are responsive and really know the answers. Tix is well worth the reasonable price.
WE are pleased with Tix and do not wish to publicly review features that we are still learning of. You require an answer here but we prefer to address any questions or concerns to Tix directly.
Stace G.
Review source
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I love tix.com! The website is a pleasure, and the customer service is second-to-none. My representative, Steve Moore, has been nothing short of a God-send. He is extremely competent and professional, but, perhaps more importantly, he is patient, and he never loses his cool--even when I barrage him with 5 phone calls in a row with the question I forgot to ask on the previous phone call. Tix.com is the best ticketing service I've ever used, and Mr. Moore is an exceptional asset to the company!
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No cons were added to this review
Stace, we appreciate the kind words - not only about our system, but about your experience with Steve Moore. We appreciate your enthusiasm about our system and service, and look forward to working with you for years to come! Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Mary H.
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I hadn't used ticketing software as an admin before, so needed guidance from Silvia, our Tix rep, on a fairly regular basis until I became familiar with it. She walked me through every step of the way, and now I can navigate it with ease--transactions, refunds, exchanges, reports--and need to request her assistance only on occasion. She's always quick to help and a wealth of information. Turnaround time for new seating maps, special accounts and web coordination has been super. We also have some reports and accounting information tailored to our needs (a seasonal festival), which has been great.
No pros were added to this review
No cons were added to this review
Thank you for your feedback, Mary. Tix is designed to be easy to learn and use for both ticket buyers and sellers, so we're glad you've had such an overwhelmingly positive experience! Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Dr. Joan O.
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This is our second year using Tix.com for online ticketing and membership donations, and we are absolutely thrilled with it. I only wish we had done it sooner. It has cut down on the voicemail messages and return phone calls at our Box Office. Our patrons are delighted that they can easily access it and order tickets or renew their memberships at any time convenient for them without going through the Box Office. Whenever we have a question or need assistance, a quick phone call or email to Steve Moore at Tix.com is answered promptly. It is a pleasure dealing with Tix.com.
No pros were added to this review
No cons were added to this review
Joan, we appreciate your positive feedback! We're glad we're able to provide you with a donation, membership, and ticketing service that meets all of your needs and makes managing your box office that much easier. Thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
Tracy F.
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Truly...when we opened the theatre, we had no idea what we might want to do for ticketing. Finding tix.com was one of the luckiest things that happened to us during that start up time. We are approached by so many other vendors trying to steal us away and I will not even remotely entertain the idea. From the very moment we signed on, our rep Steve has been so incredibly helpful. The program is easy, it is affordable and we never have a problem with any aspect of Tix.com. Not one staff member every complains. Not one customer ever complains. We love Tix.com!
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Ellie S.
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We used to spend countless hours chasing tickets and providing maintenance for our ticket printers. As a service provider, when it came time to determine what system to use for printing tickets and tracking customer support issues, I knew there were a lot of choices. I looked into ticketing systems I have used in the past that require a lot of support and local maintenance and found a few light weight...
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Sebastian F.
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Tix has been a great addition to my business. I was searching for a company that would allow me to use my own credit card processing while still allowing me to have all the benefits of a ticketing software. Once I got the hang of the software it has been really easy to use and if I ever have a problem or issue I can call or e-mail my account rep and he helps me fix the situation. I have been extremely happy with this software and I really like the fact I can make adjustments or changes to a show or production on the fly with a computer or a smart phone.
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No cons were added to this review
Sebastian, we're happy to know that our system has been a great addition to your business and that we've helped facilitate your ticketing process. We're glad that you've gotten comfortable enough with our system to make your own adjustments to your events as you see fit. We pride ourselves on putting the power in your hands, so thank you for choosing Tix! Silvia Mahoney | Tix, Inc.
MaryEllen B.
Sports, 51-200 employees
Used daily for 1-2 years
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Overall Experience: Wonderful. Marvelous. Game Changing. I am now able to do many things that I could not do before: -Number one is that I have someone I can call with ideas, questions, problems, issues. [SENSITIVE CONTENT]always answers the phone, and she always helps me. -I can alert the kitchen to know how many fans are coming to the game tonight, so they know how many hot dogs to prepare, or how many pizzas to order. -I can measure trends in attendance - which Visiting Teams attract better crowds. -I can easily report our ticket sales and expected revenue for cash flow purposes. -I can know which games have more kids coming, or more adults...we can tailor to the expected crowd. So many metrics are available to our organization that we just never had before.
Tix.com has been a Game Changer for Humboldt Crabs Baseball. We started contactless ticketing during the Covid pandemic, and Tix.com was the software that made the most sense for us. We reviewed other software choices, and the customer service, user-focus, and fast set up was just not there. We have CONTINUED with Tix.com for many reasons, but I would especially highlight the EXCEPTIONAL, WORLD CLASS customer service. We have a Tix Account Manager who always answers the phone when I call. She knows me. She knows how to fix my issues. Also important is the ease of getting up and running quickly on this platform, the ability to track our sales in real-time, and the ability to easily produce informative reports.
Sometimes the database is slow to navigate. Sometimes this happens when I am sorting through large amounts of records and I don't really know what I am looking for ( trying to help a customer of mine when they have messed up a purchase ). Once in a while I need to call with an urgent problem when it is "after hours". We are a baseball team and our games are often at night. We have been locked out...
Joe S.
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As the administrator of the TIX ticketing system it has been my experince that with the ease of use and the level of customer service they provide we rate the product with 5 stars! As I bring on new ticket agents to use the system it is very user friendly and easy to learn in less than 5 minutes. Making changes to the system to modify events is easy and the reports that are provided give as much or little detail information as needed. When we had any issue at all the customer service staff was able to resolve in a timely manner without any delays. I would recommend this ticket system over others for both the ease of use and the customer service.
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Bob G.
Entertainment, 1-10 employees
Used daily for 6-12 months
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Working with our sales manager, Iris, is the best part of all. She demonstrates a comprehensive understanding of the Tix platform and how to achieve both standard setups and customizations. She is very responsive to our email requests, and if she doesn't know the answer herself, she is ready to find the answer timely. Perhaps best of all, she is courteous and good-humored in the face of stresses others may be feeling.
We have distinctly benefitted from adopting Tix. It has allowed us to have reserved seating with ease, in setup and customization, ease in the customer's online experience, and reports for front desk and back office staff. Its reliable automated processes and flexible customizations for ticketing confirmations and event reminders have relieved us of considerable manual work that we simply no longer...
The report writer is meant to be adaptable to a really wide variety of organizations, situations, and needs, but can be a bit persnickety to deal with. On the other hand, customer service assistance with report writing, in the form of our sales manager, is excellent.
Alan G.
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PROS- -24/7 support and customer service -low fees -free setup, no long tern contract or start up fees and no hidden fees -offers a variety of options to help build business -customers have chance to choose their own seats/tickets via real time seating chart on line -easy and wonderful to work with, very accommodating and go above and beyond -able to customize floor plans and seating options...
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Alan, we're glad that you're absolutely satisfied with our system and support. Tix is designed to put the power in your hands by giving you access to all of the features you've listed in your review. We appreciate your business and look forward to working with you for years to come! Silvia Mahoney | Tix, Inc.
Dan M.
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We were very pleased at how easy it was to use. I like how it let us know how many attendees that pre ordered tix haven't arrived yet and let us plan for them.
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