Starting from: $0.25/month
Pricing model: Subscription
• Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system)
• Online Fee - $1 to $1.50 per ticket (tickets sold online, through kiosks and mobile devices)
• Call Center Fee - $3.50 per ticket (tickets sold through Tix’s call center service)
17 reviewers had the following to say about Tix's pricing:
Simplicity of use, affordable price and consistent tech support.
Pros
The software is straight forward in it's set up. To set up an event, one simply clicks through the pages inserting production information and then it's finished. If there are modification, that is easily done by clicking on "modify event". An instruction video along with tabs and menus walk one through the steps and tech support always has a real person available, not automation.
Cons
Our company is in North Carolina and Tix.com is in California. The time difference is the only issue, but even with that, there is an emergency number so support is always available.
Rating breakdown
Likelihood to recommend: 10/10
I looked at many systems - some more flashy but as an experienced software executive I know that there is more than just flash when it comes to software. I needed ease of use, dependability, scalability, performance and excellent performance all at a good price. Tix has delivered all of that and more. I have recommended the software to others who are equally as happy with the results!
Pros
Cost, Support, Ease of use, dependability
Cons
Older User Interface
Rating breakdown
Likelihood to recommend: 10/10
Incredible report features Excellent customer services Fair pricing Professional appearance
Bill, thanks for that. We appreciate your business and look forward to continuing to work with you!
Silvia Mahoney | Tix, Inc.
Rating breakdown
This is the first time I have used a program like this. I had looked for one in the past for another business I am involved in but the costs were too high. This product is very affordable for smaller productions and events such as ours. Iris was super helpful in the process and was always very prompt in attending to our questions and concerns.
Pros
Cost, ability to customize seating arrangements, ability to pass cost along to end user. Customer service was great!
Cons
Our only issue was checking in our guests at the event in a timely manner. This is largely a planning issue on our part. We didn't make proper use of the bar code on the tickets.
Jacob, we're glad to hear you chose us as your first ticketing system! We do out best to make our product available to organizations big and small, so its nice to hear we've met your needs. Through the use of ticket barcodes and our proprietary TixScan app, we may be able to speed up and simplify the check-in process for your next event. When its time to start setting up your next event, feel free to contact Iris with any questions about guest check-in or ticket scanning.
Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
Rating breakdown
Likelihood to recommend: 10/10
Pros: many options, excellent customer service representatives, robust reporting system, competitive pricing, very reliable Cons: requires login for customers Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.
Thank you for your feedback, Trey. We're happy to hear our system makes it easier for you to manage your ticket sales. Tix promotes creating a customer login to help you gather more powerful information about your patrons while providing an easy purchasing process for return customers. We're confident that over time, this login process and the data it gathers will benefit your organization immensely. Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
Rating breakdown
My contact, rep, was wonderful. He got back to me right away when I had questions. He walked me through the process and emailed me steps I needed as well.
Pros
Easy to use, cost.
Rating breakdown
Likelihood to recommend: 10/10
Excellent product/value for smaller arts organizations.
Rating breakdown
Customer support set up our event quickly and answered any and all questions. The software has many options and seems to be very complete. The online help tools can walk you through any situation with easy to follow directions. Price was well below other options we researched as well. Certain to use again.
Thank you for your feedback, Kathryn. We pride ourselves on providing top notch customer service, so we're happy to hear you're more than satisfied with the interactions you've had with our staff! Our system is specifically designed to put the options and resources you need directly in your hands. We're glad you were able to use our Knowledge Base and tutorials to help boost your experience. Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
Rating breakdown
We are a community theater that puts on 3 or so shows a year. Tix.com is easy to use and has support that gets directly back to you and help you!
Pros
Extremely easy to use. We do a lot of the same type of shows, so having features that allow us an easy way to setup 6 performances is a real benefit.
Cons
Nothing. We haven't had any complaints at all. I would say the cost, but in the end it costs us about what the credit card swipe fees would cost.
Thank you for taking the time to provide your feedback, Evan. We're happy to hear that our system has made your event setup process a breeze. We strive to provide the most user friendly, affordable ticketing option possible for non-profits, so thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
Rating breakdown
Likelihood to recommend: 10/10
Selling tickets 24-7
Pros
It is a simple program to use. Easy Setup events allows you to get other work done to make your event successful
Cons
Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets. Need to be able to rename the categories on the e ticket to be able to put
more coupons. Need to have an option to automatically set when to change ticket prices so you do not have to wait up until midnight.
Rating breakdown
Likelihood to recommend: 9/10
Pros
Online seat selection ordering is very efficient. Ease of use: inexperienced box office volunteers can be up and running with 5 minutes of training
Cons
Customer data maintenance is a bit lean, sorting out any duplications can get tedious. However, other systems that do more cost a lot more
Rating breakdown
Although there are a lot of components to setting up ticket sales of multiple types, at multiple price points and with multiple distribution options, I wish the Tix system was a little more user friendly. I'm a reader and generally very adapt with new software and I struggled to navigate the system for the first time. I required a lot of customer support, which was excellent, its just a burden to ask 50 questions to accomplish one task. It might have been nice to see a tutorial video to lessen the excessive amount of hand holding for newbies. Now that I understand the system, it's a piece of cake, the beginning was rough. Our service rep was very helpful, thorough and attentive, I appreciate his help more than I can say!
Robyn, we try to make our system as easy as possible to navigate through, so we certainly appreciate your feedback. Our system does feature an online Help section that includes video tutorials and access to our Knowledge Base. Please do not hesitate to call or email if I can be of any assistance to you.
Silvia Mahoney | Tix, Inc. | 800.504.4849 Ext. 233
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I am so glad I chose tix.com for our music festival. I am really happy with all the reporting capabilities. The seating chart set up at no cost was also a huge help! Customer service is great and they are always making the product better. Thank you tix! Kirby
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Truly...when we opened the theatre, we had no idea what we might want to do for ticketing. Finding tix.com was one of the luckiest things that happened to us during that start up time. We are approached by so many other vendors trying to steal us away and I will not even remotely entertain the idea. From the very moment we signed on, our rep Steve has been so incredibly helpful. The program is easy, it is affordable and we never have a problem with any aspect of Tix.com. Not one staff member every complains. Not one customer ever complains. We love Tix.com!
Rating breakdown
I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is. when you think of a big corporation you think they'll have and provide all tools needed to succeed. In reality, they care about the high fees and selling but not caring how it gets done. Tix cares about the success on both parties and they care about customers providing low fees. Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them. Tix also cares when creating a new venue map, their team must be geniuses because all I have to do is send them a PDF and they do the rest (at no cost), at the same time they let you know if something doesn't look right of if you missed a row or a seat number. They've saved me from a few mistakes and embarrassment, instead they help me succeed and look good to my superiors. If you're looking for a ticketing company Tix is the right choice. No question is stupid or not important to our rep, he never acts like he is too good to answer he never makes you call the appropriate person to help you, if you have an issue he's there. Thank you!
Pros
Customer service is the BEST! No words can describe the amazing service Tix provides.
User friendly, reports can be customized, access to everything we need to create events.
Creating a new venue couldn't be any easier!
Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.
Cons
Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!
Rating breakdown
Likelihood to recommend: 10/10
We chose to partner with tix.com two years ago, and we are so glad we did. Our office had been keeping track of ticket sales and patrons on an Excel spreadsheet. Unfortunately, it was too easy to make an error, which resulted in multiple patrons having the same seat. Being a community college foundation, Tix offered the affordable solution we were looking for, and also offered the option to have reserved seats. Tix makes selling tickets through the box office so easy, and patrons can receive a purchase confirmation and their tickets via email. Tix goes above and beyond to provide excellent customer service! In the future, I hope Tix will consider providing a quick reference guide for their end users. Overall, our experience with Tix has exceptional.
Sherry, we are so glad to know that using our system has allowed you to run your box office more efficiently. We value you as a client and appreciate your business.
Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.
Rating breakdown
PROS- -24/7 support and customer service -low fees -free setup, no long tern contract or start up fees and no hidden fees -offers a variety of options to help build business -customers have chance to choose their own seats/tickets via real time seating chart on line -easy and wonderful to work with, very accommodating and go above and beyond -able to customize floor plans and seating options to fit arena with a variety of seating layouts -offer general admission and reserved seating options -able to offer options such as pre sale codes, discount codes, and surveys CONS- None, totally satisfied In 2002, we had a major country concert here at our arena. We were a manual, hard ticket box office. During the on sale we had many, many problems and opportunities, so it was at that point that we decided we needed a computer ticketing system. We are a local government and put this out on bid. We received many bids form a variety of companies. We narrowed the choice to the top three, requested further info and had a demonstration and Tix.com was by far, always on top of the pack. We chose Tix.com for three main reasons. 1. Ease of use for customer and staff, 2. Customers see a floor plan and able to choose their own seats and 3. 24/7 hour great customer service. We have been TOTALLY satisfied with Tix.com and have no complaints. As the person that works the most with Tix.com and its staff, I cannot think of a greater company to work with.
Alan, we're glad that you're absolutely satisfied with our system and support. Tix is designed to put the power in your hands by giving you access to all of the features you've listed in your review. We appreciate your business and look forward to working with you for years to come!
Silvia Mahoney | Tix, Inc.
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