Tix Pricing Plan & Cost Guide

Tix

A leading provider of online and box office ticketing

4.83/5 (138 reviews)

Tix Pricing

Starting from: $0.25/month

Pricing model: Subscription

• Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system)
• Online Fee - $1 to $1.50 per ticket (tickets sold online, through kiosks and mobile devices)
• Call Center Fee - $3.50 per ticket (tickets sold through Tix’s call center service)

View Pricing Plans

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Tix Pricing Reviews

Pros
  • Pros: many options, excellent customer service representatives, robust reporting system, competitive pricing, very reliable. Cons: requires login for customers.Trey F.Read the full review
  • The service is great, the product is awesome, and they have an extensive help center to help answer any questions. The ticketing service itself is intuitive and easy to use.Ellie S.Read the full review
  • My company is very pleased with the product they offer. We have been solicited by other ticket companies, but would not switch because of the awesome customer service with TIX.Cheryl C.Read the full review
Cons
  • Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets.AJ M.Read the full review
  • He has been there every single time I have called and he has walked me through all of the questions and problems I have had.Peter T.Read the full review
  • They listen to my problems, have eased my frustrations and spent hours and hours on the phone with me and my complications over the years.Rita A.Read the full review
100%
recommended this to a friend or a colleague

17 reviewers had the following to say about Tix's pricing:

Pamela Joslin

I always get the answer and instruction that I need from a friendly staff.

Used monthly for 2+ years
Reviewed 2017-09-29
Review Source: Capterra

Simplicity of use, affordable price and consistent tech support.

Pros
The software is straight forward in it's set up. To set up an event, one simply clicks through the pages inserting production information and then it's finished. If there are modification, that is easily done by clicking on "modify event". An instruction video along with tabs and menus walk one through the steps and tech support always has a real person available, not automation.

Cons
Our company is in North Carolina and Tix.com is in California. The time difference is the only issue, but even with that, there is an emergency number so support is always available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brian Fitzpatrick

Dependable Technology and Great Customer Support

Used monthly for 2+ years
Reviewed 2017-01-13
Review Source: Capterra

I looked at many systems - some more flashy but as an experienced software executive I know that there is more than just flash when it comes to software. I needed ease of use, dependability, scalability, performance and excellent performance all at a good price. Tix has delivered all of that and more. I have recommended the software to others who are equally as happy with the results!

Pros
Cost, Support, Ease of use, dependability

Cons
Older User Interface

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bill Hribar

Quick, simple, and very valuable to our business

Reviewed 2015-11-26
Review Source: Capterra

Incredible report features Excellent customer services Fair pricing Professional appearance

Response from Tix


Bill, thanks for that. We appreciate your business and look forward to continuing to work with you!

Silvia Mahoney | Tix, Inc.

Rating breakdown

Ease of use
Customer support

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Jacob Olsen

NMTA Annual Event Tix Review

Reviewed 2016-06-30
Review Source: Capterra

This is the first time I have used a program like this. I had looked for one in the past for another business I am involved in but the costs were too high. This product is very affordable for smaller productions and events such as ours. Iris was super helpful in the process and was always very prompt in attending to our questions and concerns.

Pros
Cost, ability to customize seating arrangements, ability to pass cost along to end user. Customer service was great!

Cons
Our only issue was checking in our guests at the event in a timely manner. This is largely a planning issue on our part. We didn't make proper use of the bar code on the tickets.

Response from Tix


Jacob, we're glad to hear you chose us as your first ticketing system! We do out best to make our product available to organizations big and small, so its nice to hear we've met your needs. Through the use of ticket barcodes and our proprietary TixScan app, we may be able to speed up and simplify the check-in process for your next event. When its time to start setting up your next event, feel free to contact Iris with any questions about guest check-in or ticket scanning.

Thank you for choosing Tix!
Silvia Mahoney | Tix, Inc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Trey Farmer

Tix is a powerful system that does an excellent job of managing ticket sales

Reviewed 2016-05-10
Review Source: Capterra

Pros: many options, excellent customer service representatives, robust reporting system, competitive pricing, very reliable Cons: requires login for customers Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.

Response from Tix


Thank you for your feedback, Trey. We're happy to hear our system makes it easier for you to manage your ticket sales. Tix promotes creating a customer login to help you gather more powerful information about your patrons while providing an easy purchasing process for return customers. We're confident that over time, this login process and the data it gathers will benefit your organization immensely. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Rating breakdown

Ease of use
Customer support

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Candie Elson

TIX review

Used weekly for less than 6 months
Reviewed 2016-06-22
Review Source: Capterra

My contact, rep, was wonderful. He got back to me right away when I had questions. He walked me through the process and emailed me steps I needed as well.

Pros
Easy to use, cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kay Walvoord

Excellent value and service

Reviewed 2016-03-16
Review Source: Capterra

Excellent product/value for smaller arts organizations.

Rating breakdown

Ease of use
Customer support

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Kathryn Marquiss

Tix staff is remarkable. The product is complete and simple to use, easy to master.

Reviewed 2016-05-03
Review Source: Capterra

Customer support set up our event quickly and answered any and all questions. The software has many options and seems to be very complete. The online help tools can walk you through any situation with easy to follow directions. Price was well below other options we researched as well. Certain to use again.

Response from Tix


Thank you for your feedback, Kathryn. We pride ourselves on providing top notch customer service, so we're happy to hear you're more than satisfied with the interactions you've had with our staff! Our system is specifically designed to put the options and resources you need directly in your hands. We're glad you were able to use our Knowledge Base and tutorials to help boost your experience. Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Rating breakdown

Ease of use
Customer support

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Evan Fitzgerald

Perfect solution for our community theater

Used monthly for 2+ years
Reviewed 2016-06-13
Review Source: Capterra

We are a community theater that puts on 3 or so shows a year. Tix.com is easy to use and has support that gets directly back to you and help you!

Pros
Extremely easy to use. We do a lot of the same type of shows, so having features that allow us an easy way to setup 6 performances is a real benefit.

Cons
Nothing. We haven't had any complaints at all. I would say the cost, but in the end it costs us about what the credit card swipe fees would cost.

Response from Tix


Thank you for taking the time to provide your feedback, Evan. We're happy to hear that our system has made your event setup process a breeze. We strive to provide the most user friendly, affordable ticketing option possible for non-profits, so thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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AJ Moore

Simple, Great Customer Service that is always there to help and make things work properly

Used daily for 2+ years
Reviewed 2018-06-06
Review Source: Capterra

Selling tickets 24-7

Pros
It is a simple program to use. Easy Setup events allows you to get other work done to make your event successful

Cons
Lack of social media connection. Lack of information that can be placed on the tickets and being and to use the same information on the online and box office tickets. Need to be able to rename the categories on the e ticket to be able to put more coupons. Need to have an option to automatically set when to change ticket prices so you do not have to wait up until midnight.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jim Nuttall

Best choice for the price

Used daily for 2+ years
Reviewed 2017-12-05
Review Source: Capterra

Pros
Online seat selection ordering is very efficient. Ease of use: inexperienced box office volunteers can be up and running with 5 minutes of training

Cons
Customer data maintenance is a bit lean, sorting out any duplications can get tedious. However, other systems that do more cost a lot more

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Robyn Foreman

Its a learning curve

Reviewed 2015-03-19
Review Source: Capterra

Although there are a lot of components to setting up ticket sales of multiple types, at multiple price points and with multiple distribution options, I wish the Tix system was a little more user friendly. I'm a reader and generally very adapt with new software and I struggled to navigate the system for the first time. I required a lot of customer support, which was excellent, its just a burden to ask 50 questions to accomplish one task. It might have been nice to see a tutorial video to lessen the excessive amount of hand holding for newbies. Now that I understand the system, it's a piece of cake, the beginning was rough. Our service rep was very helpful, thorough and attentive, I appreciate his help more than I can say!

Response from Tix


Robyn, we try to make our system as easy as possible to navigate through, so we certainly appreciate your feedback. Our system does feature an online Help section that includes video tutorials and access to our Knowledge Base. Please do not hesitate to call or email if I can be of any assistance to you.

Silvia Mahoney | Tix, Inc. | 800.504.4849 Ext. 233

Rating breakdown

Ease of use
Customer support

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Kirby Combs

Finally a ticketing site that does it all!

Reviewed 2015-08-21
Review Source: Capterra

I am so glad I chose tix.com for our music festival. I am really happy with all the reporting capabilities. The seating chart set up at no cost was also a huge help! Customer service is great and they are always making the product better. Thank you tix! Kirby

Rating breakdown

Ease of use
Customer support

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Tracy Flater

I love Tix.com

Reviewed 2015-10-09
Review Source: Capterra

Truly...when we opened the theatre, we had no idea what we might want to do for ticketing. Finding tix.com was one of the luckiest things that happened to us during that start up time. We are approached by so many other vendors trying to steal us away and I will not even remotely entertain the idea. From the very moment we signed on, our rep Steve has been so incredibly helpful. The program is easy, it is affordable and we never have a problem with any aspect of Tix.com. Not one staff member every complains. Not one customer ever complains. We love Tix.com!

Rating breakdown

Ease of use
Customer support

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Beatriz Ballesteros

Tix Cares! *Best ticketing Company...Bar none.

Used daily for 2+ years
Reviewed 2019-02-20
Review Source: Capterra

I had no background on ticketing systems, Tix manager took me under his wing and now I can create events in minutes. Our reo gives a personalized customer service, based on your company's needs. He's patient and he has a great team, he's the very definition of a good manager. Experiencing a big ticketing company right now and it's disappointing of how poor the training and the customer service is. when you think of a big corporation you think they'll have and provide all tools needed to succeed. In reality, they care about the high fees and selling but not caring how it gets done. Tix cares about the success on both parties and they care about customers providing low fees. Each account is a priority to Tix, they help as much as they can. To a big company, 1 account is nothing, and they make you do the job for them. Tix also cares when creating a new venue map, their team must be geniuses because all I have to do is send them a PDF and they do the rest (at no cost), at the same time they let you know if something doesn't look right of if you missed a row or a seat number. They've saved me from a few mistakes and embarrassment, instead they help me succeed and look good to my superiors. If you're looking for a ticketing company Tix is the right choice. No question is stupid or not important to our rep, he never acts like he is too good to answer he never makes you call the appropriate person to help you, if you have an issue he's there. Thank you!

Pros
Customer service is the BEST! No words can describe the amazing service Tix provides. User friendly, reports can be customized, access to everything we need to create events. Creating a new venue couldn't be any easier! Service fees are the lowest. They are caring and patient, they listen to your needs and give you ideas on how create a better event than what you had in mind.

Cons
Not many people know about Tix. If more people knew, Tix would be the #1 ticketing system in the world!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sherry Irsik

Tix gives us real-time event information, and an easy online ticketing solution for our patrons.

Reviewed 2016-02-24
Review Source: Capterra

We chose to partner with tix.com two years ago, and we are so glad we did. Our office had been keeping track of ticket sales and patrons on an Excel spreadsheet. Unfortunately, it was too easy to make an error, which resulted in multiple patrons having the same seat. Being a community college foundation, Tix offered the affordable solution we were looking for, and also offered the option to have reserved seats. Tix makes selling tickets through the box office so easy, and patrons can receive a purchase confirmation and their tickets via email. Tix goes above and beyond to provide excellent customer service! In the future, I hope Tix will consider providing a quick reference guide for their end users. Overall, our experience with Tix has exceptional.

Response from Tix


Sherry, we are so glad to know that using our system has allowed you to run your box office more efficiently. We value you as a client and appreciate your business.

Thank you for choosing Tix!

Silvia Mahoney | Tix, Inc.

Rating breakdown

Ease of use
Customer support

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Alan Gravenor

Great ticket company and excellent customer service.

Reviewed 2016-04-22
Review Source: Capterra

PROS- -24/7 support and customer service -low fees -free setup, no long tern contract or start up fees and no hidden fees -offers a variety of options to help build business -customers have chance to choose their own seats/tickets via real time seating chart on line -easy and wonderful to work with, very accommodating and go above and beyond -able to customize floor plans and seating options to fit arena with a variety of seating layouts -offer general admission and reserved seating options -able to offer options such as pre sale codes, discount codes, and surveys CONS- None, totally satisfied In 2002, we had a major country concert here at our arena. We were a manual, hard ticket box office. During the on sale we had many, many problems and opportunities, so it was at that point that we decided we needed a computer ticketing system. We are a local government and put this out on bid. We received many bids form a variety of companies. We narrowed the choice to the top three, requested further info and had a demonstration and Tix.com was by far, always on top of the pack. We chose Tix.com for three main reasons. 1. Ease of use for customer and staff, 2. Customers see a floor plan and able to choose their own seats and 3. 24/7 hour great customer service. We have been TOTALLY satisfied with Tix.com and have no complaints. As the person that works the most with Tix.com and its staff, I cannot think of a greater company to work with.

Response from Tix


Alan, we're glad that you're absolutely satisfied with our system and support. Tix is designed to put the power in your hands by giving you access to all of the features you've listed in your review. We appreciate your business and look forward to working with you for years to come!

Silvia Mahoney | Tix, Inc.

Rating breakdown

Ease of use
Customer support

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