Tix Reviews

My husband and I have been producing an event for over 15 years and have always conducted business via telephone, mail, spreadsheets, etc and never anything online. We finally decided it was time and hopefully alleviate some of the headaches with such an antiquated process. We were a nervous wreck when our tickets officially went on sale. We had tons of last minute questions/concerns. Our rep answered everything immediately (calmly) and took us through any steps needed. I think we probably called her at least 5 times the night before the tickets went on sale. She even stepped in to do the work on our event management page when she could hear the concern and frustration in my voice. Our Rep went above and beyond.

Once you gain familiarity with the software, it is easy to set up events on your own and manage the entire ticket process. I have been using the software for the past three years for the Westside Ballet of Santa Monica's two annual productions. It is very easy to use as an event manager and the customer service response when I have questions is prompt and helpful. The ticket production is efficient. There is helpful information on the site that allows you to figure out how to do many transactions. The only negatives that we receive from customers buying tickets is that sometimes, there are difficulties with credit card processing or they have problems entering account information.

Tix has been a great addition to my business. I was searching for a company that would allow me to use my own credit card processing while still allowing me to have all the benefits of a ticketing software. Once I got the hang of the software it has been really easy to use and if I ever have a problem or issue I can call or e-mail my account rep and he helps me fix the situation. I have been extremely happy with this software and I really like the fact I can make adjustments or changes to a show or production on the fly with a computer or a smart phone.

We are a small community theater group and we are always looking for ways to boost our attendance and make it easy for our patrons to see our shows. Tix provides one of the easiest interfaces for ticket purchases we've seen. It is easy to set up and the support has been outstanding. Our account manager make sure we are up and ready for each show. Every issue we've had has been managed and corrected within minutes of being advised. An excellent product and service. Highly recommend to any group looking for convenience and fast service!

This is our second year using Tix.com for online ticketing and membership donations, and we are absolutely thrilled with it. I only wish we had done it sooner. It has cut down on the voicemail messages and return phone calls at our Box Office. Our patrons are delighted that they can easily access it and order tickets or renew their memberships at any time convenient for them without going through the Box Office. Whenever we have a question or need assistance, a quick phone call or email to Steve Moore at Tix.com is answered promptly. It is a pleasure dealing with Tix.com.

I hadn't used ticketing software as an admin before, so needed guidance from Silvia, our Tix rep, on a fairly regular basis until I became familiar with it. She walked me through every step of the way, and now I can navigate it with ease--transactions, refunds, exchanges, reports--and need to request her assistance only on occasion. She's always quick to help and a wealth of information. Turnaround time for new seating maps, special accounts and web coordination has been super. We also have some reports and accounting information tailored to our needs (a seasonal festival), which has been great.

We have been using Tix for over 3 years now and couldn't be more pleased. Our business is extremely flexible with our customers and we often have exceptions and changes we need to make in terms of the tickets our customers are buying from the website. The staff at Tix is always really helpful and easy to work with. They also respond extremely fast and regardless of how many times we reach out to them, they are always pleasant and extremely helpful. Their prompt service in return allows us to provide fast service to our customers and we appreciate that. Thanks for all you do!

Pros: many options, excellent customer service representatives, robust reporting system, competitive pricing, very reliable Cons: requires login for customers Our not-for-profit corporation had an excellent experience with Tix. Friendly customer service and a powerful interface for issuing and managing tickets.

I love tix.com! The website is a pleasure, and the customer service is second-to-none. My representative, Steve Moore, has been nothing short of a God-send. He is extremely competent and professional, but, perhaps more importantly, he is patient, and he never loses his cool--even when I barrage him with 5 phone calls in a row with the question I forgot to ask on the previous phone call. Tix.com is the best ticketing service I've ever used, and Mr. Moore is an exceptional asset to the company!

Customer support set up our event quickly and answered any and all questions. The software has many options and seems to be very complete. The online help tools can walk you through any situation with easy to follow directions. Price was well below other options we researched as well. Certain to use again.

As we introduced a new ticketing system to our customers, my staff, volunteers and I had a great experience. From starting with set up of our own seating chart to merchant services to advanced purchases for our parents, .tix guided us through making sure we understood it all. Come show time our ticket booth was calm and smoother than it ever had been before!

The customer service has always been fantastic. The agent assigned to our account always goes above and beyond to ensure that our expectations are exceeded and in a timely manner. The operations of the program are very user friendly, but with any program there are always things that you as the customer would like to see improved. Though only being a customer for 6 months, team has worked with me to conquer any challenges I may have.

We have been using TIX, Inc. since 2006. Sergio and Robert worked diligently to set us up and to make adjustments to their product to meet our needs. Silvia is also excellent to work with and, as our organization is somewhat "out of the box", they all make our requests seem perfectly routine. The turn-around time is spot on. The program is rarely out of service and is frequently being improved. I have recommended this service to many other organizations and will continue to do so. Great job, TIX!

I looked at many systems - some more flashy but as an experienced software executive I know that there is more than just flash when it comes to software. I needed ease of use, dependability, scalability, performance and excellent performance all at a good price. Tix has delivered all of that and more. I have recommended the software to others who are equally as happy with the results!

love this product! Very easy to learn program and great assistance available when needed. We have a few program/report updates that we would like to see in the future that would make 'tracking ticket sales' more accurate for us but still very satisfied with Tix!

From the my first experience with tix, I have been beyond pleased. The customer service is excellent, and I am particularly impressed with how easy our rep, Iris, is to get a hold of, and how patient she is. I have never had an issue that couldn't be resolved. Our ticket sales have increased since we switched to this service, and we will continue to use it and recommend it to our colleagues. The website itself is easy to use.

I love this product that Tix.com has. I've been using it since 2007 when I began this position here at Lynn University. I love to have control more and more of the program. It is user friendly for me and my whole staff. I have to train students and they are wonderful following my direction. The program is easy to learn and execute. The staff at Tix are always very helpful and patient with the explanation of problems that come up.

As the administrator of the TIX ticketing system it has been my experince that with the ease of use and the level of customer service they provide we rate the product with 5 stars! As I bring on new ticket agents to use the system it is very user friendly and easy to learn in less than 5 minutes. Making changes to the system to modify events is easy and the reports that are provided give as much or little detail information as needed. When we had any issue at all the customer service staff was able to resolve in a timely manner without any delays. I would recommend this ticket system over others for both the ease of use and the customer service.

Just completed our third year with this group and it is un-questionable the best thing we could have done to assist with our ticket day horrow show! We are just a very small dance studio with a pretty good following, so much that people were spending a week in our parking lot waiting for a tickets to go on sale which created a lot of stress and complaints. It was literally a day from hell that we hated! Now, we simply sit back and watch. Our usuallly four (4) hour process is over in 40 minutes and we never leave the home! Plus, we have seen a surge in ticket sales. So simple for everyone. I really can not stress enough how easy this process is!!

Generally the software is easy to use and provide detail information . However, sometimes the spreadsheets are too wide for viewing on smaller monitors without scrolling.

We use TIX to sell e-tickets that our customers can print on their own printers following their on-line purchases. Our customers like being able to purchase/print their own tickets 24 hours a day. The Reports sections provides us complete details of all purchases. We have never experienced an error in the sales of our tickets; the bar-code scanning provides us additional information/control. When we have questions, the staff at TIX has always responded promptly and courteously! The fees charged by TIX are reasonable and fully-explained. We have always recommended TIX without reservation to anyone that asks us.

Mostly thanks to Steve Moore the help and support for tix.com has been top notch...he's smart and doesn't seem to mind that I'm not !

We have worked with Tix software for many years and find them to be very responsive to requests for service. They have helped us with special situations and been generous with their time and expertise in support of the service they provide. We would recommend Tix to others as its been an easy system for us to use and we are happy with them.

The system is pretty easy to use and navigate. I struggle to find certain things that I only need to change or update occasionally, like updating ticket quantities. Whenever i get stuck, my contact Adam Hettinger ALWAYS helped me figure things out. My event needed the ability to allow ticket purchasers to put tickets in other people's name, so that functionality was added by creating a custom survey for us. I used this survey to get the list of my ticket buyers, but found it didn't contain every piece of information on them. I had to download a separate report with their contact info, address, etc.