Tix Reviews - Page 4

Tix is too good to be true, yet it is all TRUE. Not only did it save us money, but it has made our day to day tasks much easier. The management platform is very user friendly and has everything you need to track sales, communicate with customers, and report on your events. Customer service and technical support are top notch! Our Tix representative has been great to work with throughout the set up process and since the basic setup the Tix team has been gracious with their time to help us personalize membership discounts. We're not giving them five stars, they've earned them!

I have been very impressed with the ease of use of the product and my sales executive Steve Moore and the service people including Luke have been amazing to work with. They are very responsive and I like the program and service so much I have recommended it to other schools and arts programs.

Truly...when we opened the theatre, we had no idea what we might want to do for ticketing. Finding tix.com was one of the luckiest things that happened to us during that start up time. We are approached by so many other vendors trying to steal us away and I will not even remotely entertain the idea. From the very moment we signed on, our rep Steve has been so incredibly helpful. The program is easy, it is affordable and we never have a problem with any aspect of Tix.com. Not one staff member every complains. Not one customer ever complains. We love Tix.com!

Tix is a very user friendly and effective box office software. I have been using it for almost 8 years and am still finding out all of the things it can do. But no matter how good the software is, the customer service is better. The staff at Tix are easily reached, very fast at providing support and always go above and beyond to help in any way.

Customer service has been excellent for general questions and helping with our venue set up and ticketing needs, some complex and time critical. Training new ticket sellers for standard sales is quick. Daily management has been easy. Tix has been positive about receiving requests for additional features.

Great ease of use and ability to display and access the relevant customer information needed. We've been using it for over 10 years and have no regrets. Also, has very good customer service and mostly quick response times.

I have used many other ticket selling software and all have been very different. Tix has a simple and easy to use layout that makes it quick for potential clients to navigate and your staff to understand. Staff has been very a patient and friendly. Including the technitions, which is rare. They could make the visual affects look more "modern", but I am glad they make it simple and fast to load on phones.

The customer service is great. Any time that we have needed help our customer service person has been right on top of things. Software is very easy to use.

Over the years, the exceptional services offered and prompt responses to queries by TIX employees have continued to be impressive. Enhancement features are always being considered & put into place to improve the ease & quality of patron purchasing pleasure. Can't say enough great things about this organization!

Great product and great customer service. Fills all the need for productions. I would like to be able to customize the ticket color and layout for each production.

I saved a lot of valuable time using Tix.com. Also by using tix.com it saved a lot of paper work for the sales of tickets.

I have used this company for several years now and have had nothing but a very positive experience each and every year. My company is very pleased with the product they offer. We have been solicited by other ticket companies, but would not switch because of the awesome customer service with TIX

I needed assistance with setting up the site as it was not as intuitive for me as others I've used. However, Iris was fantastic to work with. She helped us immensely.

Very good, I like that I can call and get help any time!

Very impressed with the product, especially the customer service. A huge shout out to Silvia for her quick responses and unending patience and help. Also a big shout to Sergio for all his help!! The product is very user friendly and easy to learn. It provides thorough reports for our needs and meets our expectations!

The ticket discounting feature is easy to use and you can make updates quickly. Whenever we have had questions, customer support is available and has been able to assist us. We have requested custom programming for some discounts and it has been a great partnership working on these projects. I have only been using the system for about 6 months, so still learning some of the advance features and reporting. We also like the email feature that is linked directly to the specific event the customer is attending.

Customer service is quick to reply but it takes time to have projects fished. that said we Love TIX and ho it has facilitated our organizatoin!

Tix was not intended for season passes, but they worked with us to accommodate our needs. While all customers are unique in some way, I am sure we have presented more specific issues than most. Throughout all, they have understood our needs and have helped resolve the problems at hand.

We have been very satisfied with the over all performance at Tix.com. If I have a problem, I can get it solved with either an email or phone call.

Steve has helped me transition over to me new position here at American University. He has been there every single time I have called and he has walked me through all of the questions and problems I have had.

This is our first time taking credit cards electronically and it felt very scary, but Steve Moore and his fellow TIXians have made it almost easy to get thru our learning curve. TIX really "is" the ticket!

I am constantly approached by other ticket sales companies ... who are trying to get me to switch services ... but Tixs is the best. I am always able to reach someone by phone if I have any questions or need help. Very accommodating and easy to work with.

They are always there when we need them, they provide excellent customer service for our Patrons and the ease of use is comfortable for our customers! On the user end, we are able to implement changes to events without having to contact customer support, which is a plus. In the future, we would like to be able to update the message that appears on the homepage when nothing is on sale. In conclusion, we are totally satisfied with the product and with those that help us behind the scenes.