Toast POS Features List

Toast POS

Cloud-based Point of Sale solution for restaurants

4.39/5 (141 reviews)

Toast POS Feature Summary

  • Restaurant reports update in real-time
  • Restaurant sales reports
  • Split checks
  • Automatic notifications sent to servers' tablets
  • Online order entry through Toast POS
  • Customizable menus and workflows
  • Customer data combing
  • Monitor restaurants anywhere & anytime
  • Export payroll in one click
  • Inventory tracking
  • Integration with QuickBooks
  • Integration with QuickBooks, Peachworks, etc.
  • API
  • POS Solution
  • Credit card payments
  • Track active & seasonal staff and who clocked in
  • Discounts for items
  • Restaurant sales report dashboard
  • Loyalty programs
  • Create employee permissions by role

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API (274 other apps)
Activity Dashboard (136 other apps)
Activity Tracking (95 other apps)
Automatic Notifications (133 other apps)
Automatic Reminders (128 other apps)
CRM Integration (94 other apps)
Calendar Management (124 other apps)
Contact Database (96 other apps)
Custom Fields (103 other apps)
Customer Database (104 other apps)
Customizable Branding (127 other apps)
Customizable Reporting (111 other apps)
Customizable Templates (108 other apps)
Data Import/Export (125 other apps)
Electronic Payments (99 other apps)
Email Integration (124 other apps)
Mobile Integration (100 other apps)
Reporting & Statistics (122 other apps)
Social Media Integration (113 other apps)
Third Party Integration (135 other apps)

Competitor Feature Comparison

Mobile apps

Android App


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Toast POS Feature Reviews

25 reviewers had the following to say about Toast POS's features:

Marcel Wahlstrom

Great, easy to use product

2016-02-16

Pros

It's ease of use and how simple it is to customize it to our restaurant.

Cons

Also, I wish the exporting spreadsheet for payroll was more customizable.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering Toast POS

This product has everything that we could ask for and overall we have had a great experience so far.

Source: Software Advice
Helpful?   Yes   No
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paul jansen

Toast POS Review

2016-07-18

Pros

Toasts Pricing is reasonable, less than other POS systems I looked at. Support is fantastic, and ease of use and functionality is solid

Cons

So far toast doesn't have Inventory program integration. I'd also like to see integration/partnership of a tablet menu system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

9/10

Recommendations to others considering Toast POS

Let your employees try it before purchasing. This will help you get feedback from the people that will be using it

Source: Software Advice
Helpful?   Yes   No
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Jason Doo

Not designed for a fully functioning restaurant - yet.

2017-04-21

So far after a solid month of using this in a busy restaurant we have come to realize that Toast has just entered their awkward teenage stage--willing to try everything but everything just falls short.

Pros

Price point allows for multiple terminals, easy to edit closed checks, easy to track closed checks (and email them), good depth of modifications.

Cons

Terrible fire courses, random items are sent to the bottom of tickets, tips at close out appear in three different sections, no fast and easy BIN system, no direct integration with Binwise or Avero, no direct integration with RESERVE, cannot see 'fire' times, no way of assigning seats on a fast bar screen...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
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paul jansen

Solid easy to use platform with great support

2016-07-06

Great support. Very quick to remedy any issues I have . Good value for the money with a solid line up of features that expands often!

Pros

Price, functionality, great support.

Cons

Can't find a way to integrate an inventory program

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Toast POS

Super happy with my decision

Source: Capterra
Helpful?   Yes   No

Response from Toast Tab


Thanks so much for the glowing review, Paul! Our support team will be encouraged to hear your feedback. Inventory is a focus for our product team, so hopefully we can support those features soon.

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Sarah Aasland

Toast fits like a expertly tailored suit!

2017-03-03

Toast can be whatever you want out of a POS system- you can customize all settings to fit your needs or if you want something you don't have to be too involved in and you want to keep it simple, Toast can do that too.

Pros

user- friendly, simple, customizable, intuitive, fast.

Cons

Android's operating system took some getting used to, but once you get the hang of it then it's a cakewalk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Toast POS

The automatic updates are wonderful as you never end up with outdated software shortly after buying it. Just like updating an app on your phone, it's super easy and is usually full of new features to check out and use to make your life easier.

Source: Capterra
Helpful?   Yes   No
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Jamie Dent

Building a POS

2017-03-24

We are a pizzeria. We have a lot of modifications and Toast has been helping use to get the POS system we envision. While it doesn't do everything (if one did they everyone would use it), they are receptive to helping us figure out how to meet our needs. We have a ways to go, but we've come a long ways from Micros.

Pros

Easy of data reporting and management.

Cons

Still many features only available at certain levels. Can't have both online ordering and pre-order. Controlling where online orders print in house. Force printing needed information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Toast Tab


Hi Jamie,
Thank you for the honest and constructive feedback about our Point of Sale. We're happy to hear that Toast has been able to help 312 Pizza Company grow in ways Micros was not able to do for you, and we fully acknowledge that there's a whole lot more we want to do for you and your team moving forward. We hope that we can continue to learn from each other and help build a strong partnership through it. Thanks for being a part of our family!

Best Regards,
Cassy & the Toast team

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Jeff Jacobson

Toast and the Cloud Makes Sense

2017-03-26

We had 65 locations in our brand and it seemed like they were 65 islands when it came to our POS system.

Pros

Easy to use, reliable, good value.

Cons

A more robust ideal food cost tool that could integrate with more food vendors would be very valuable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Hannah Weisman

Workable for the most part despite service interruptions and some minor and some major deficiencies

2017-09-20

linking with other apps / software (scheduling, HR, gratshare)

Pros

24 hour customer service; merchant processing and the ability to look up old checks and payments as well as reports

Cons

gaps in features (e.g. tracking transfers); back end can be convoluted sometimes with too many steps and layers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
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Joe Lennon

Toast is the Best Cloud Based POS out there

2017-12-14

Pros

Highly customizable, easy and cheap to set up.

Cons

UI not my favorite, but it works better than anything else.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jill Ragan

NOT WORTH THE MONEY

2018-01-06

They have lost control and customers are suffering.

Pros

Appears to be easy when watching the demos however the reality is that if you do anything custom in your restaurant this is not the program for you.

Cons

They have started using third party re-sellers which has confused the tech support even more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Charles Billett

Pizzeria Toasttab POS

2016-10-20

The online menu is a feature all customers will love with a layout that is mobile friendly.

Pros

Easy of use and great Tech support.

Cons

Tech support need to assign ticket numbers so it easy for you to talk to the same Tech person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Toast POS

Keep improving your a great company with a good product.

Source: Capterra
Helpful?   Yes   No
Read more
Marie Schlump

Does everything you can imagine!

2018-06-21

There are also a ton of data points available in reporting function.

Pros

Toast is our third & last POS & we love it.

Cons

The credit card processing fee is a bit high but it is NOT costing us more than before; I had just hoped to save a few dollars in this area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Toast Tab


Marie - We love to hear that Toast is your LAST POS system. We're here to get out of your way and enable your business to thrive. Thanks for the great review.

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Gregg Ciccone

Toast is terrific!

2016-10-17

We have been using toast for a year in our restaurant and love it.

Pros

Intuitive functionality. Design. Reporting.

Cons

Cost is a bit higher than others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Toast POS

Do a demo and you'll be sold.

Source: Software Advice
Helpful?   Yes   No
Read more
Vicky Chen

Great pos

2017-05-30

Pros

And the website is reliable to give most current updates in sale and labor and other statistics.

Cons

And the customer service representatives respond in emails , most of the time they don't really know what the real answers they are providing but some generic email templates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
heather mojer

A solid product in a field of upstarts and stalwarts

2017-09-15

Toast is a full-service POS that works for our three very different restaurant concepts, including a high volume bar, a deli counter and market, and a fine dining, multi-course dining establishment.

Pros

Toast also will take feature-requests, something the older generation of products seems to have stopped doing.

Cons

The ability to pull up custom reports and analyses are their weakest feature. Toast can also have very occasional connectivity issues which is scary in a restaurant setting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jamey Harland

Toast POS Review

2016-09-13

Fantastic customer service.

Pros

Ease of back end work making menus...reporting etc .

Cons

Not many cons that I can think of...have to reset register tablet fairly often due to unresponsive touch screen.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Toast POS

More beginning training...I was able to understand the system fairly quickly but I have an IT background. I know of another business who implemented toast and were very frustrated with the lack of training as far as making the menu. My advice would be to not focus so much on attempting to make the "starter menu" for the client but rather use the time to show them how to make their own menu from scratch. There are different little quirks about how every restaurant prices their menu, and while toast does extremely well in allowing for those, where they are lacking is making the customer comfortable in making those changes.

Source: Capterra
Helpful?   Yes   No
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Ryan Howard

Easy to use POS that is full featured.

2015-09-10

Great POS that us easy to use, cost effective, and yet full featured. Love the "on the fly" reporting.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Erik Metzdorf

Toast rocks for us!

2015-02-06

Pros

Service, support, simplicity, reporting, integrated payment processing, online ordering, and overall functionality.

Cons

But I would like to have a self-controlled mobile app that I can use to monitor very specific data points on a real-time basis.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Toast POS

Consider your mobility requirements and what wireless router issues you might have in different environments. Also, give careful consideration to how you structure your items from the beginning, so there is consistency as you grow and change.

Source: Software Advice
Helpful?   Yes   No
Read more
Alexandra Coughlin

Modern POS system with functional features

2018-03-21

Peace of mind, modern and easy to use especially with staff who is accustomed to cloud based software.

Pros

I enjoy the easy access without fussiness, it allows for customizable features that work for our restaurant, it makes updating menu items/labor simple instead of a headache that it was on other POS systems.

Cons

There are some sluggish features within the software, however Toast happily accepts feature requests and has fulfilled a few of mine!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Toast Tab


So glad to hear that Toast has worked so well for State Park, Alexandra. As you know, we're constantly working to improve performance and optimize the system for restaurants like yours. Thanks for all your great feedback!

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Maureen Zail

my life is just a little bit easier than it was, and that is great

2017-07-19

Pros

The ease of menu changes, contacting support, using the system on my laptop while I'm home on a day off-I'm a much happier manager.

Cons

I love that it's so much more customizable than our last POS system, but (sometimes) that necessitates there being more clicks per order.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paul Zarmati

Best POS experience ever

2017-08-03

Pros

Its a true partnership, Toast is a company that stays true to their word and works with you to reach your goals. Its always growing and becoming incredibly robust; from the the enterprise level, to the day to day features for the servers. Its a wonderful platform

Cons

It still has some work to be done with the Enterprise menu management, it is really hard to keep organized in its current format.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Brayan Agostinho De Freitas Gomes

Excellent application to manage restaurants in a fully automated way

2018-05-25

Pros

As a software developer I have had the opportunity to see this mobile application and I think it's really great everything he does.

Cons

I really do not have a negative comment about this application, the only thing I can mention is that for a small company it could be a bit expensive to acquire this system. I believe that this application can continue to grow and continue to improve its application more and more both in the backend and in the frontend to make it more attractive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Josh Henneman

Toasty at Party Fowl

2017-03-23

Pros

Simple to train staff and easy to pick up.

Cons

Reporting could use work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Bob Hennessee

Toast makes our lives easier

2014-09-12

Taking orders and payments at the table is easy.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Josef Masear

A positive POS experience

2018-04-05

This is one of the best POS systems I have had the opportunity to work with.

Pros

Easy to use system with an intuitive setup.

Cons

Mostly reports are not as easy as they could be to breakdown, but they are getting easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more