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Totango vs Akita Comparison

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Overview

Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It...

Akita is Customer Success software that helps you reduce churn and increase revenue from your existing customers through...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$100/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(19)

5

4

3

2

1

6

11

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.0

(1)

5

4

3

2

1

0

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value.
I how easy it is to customize some aspects. I like the ability to create segments.
The ease of use, ability to quickly and easy customize email campaigns and reports.

Pros

Not enoughreviews yet

Cons

Some of the data can be misleading or incorrect. For example, some clients that show as "green" or "yellow," meaning they are utilizing my product heavily, are not in fact doing so.
We use it to track for our account managers, and even they are frustrated by this.
I don't like that they can only have two levels of hierarchy short of extensive workarounds. I don't like that there are many fields which can't be rolled down, for some strange reason.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features26
  • API
  • Account Alerts
  • Account Management
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Applications Management
  • Assessment Management
  • Behavior Tracking
  • CRM
  • Calendar Sync
  • Call Tracking
  • Campaign Management
  • Categorization/Grouping
  • Charting
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Customer Activity Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Categories
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Deadline Management
  • Drip Campaigns
  • Duplicate Detection
  • Email Management
  • Email Marketing
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Goal Setting / Tracking
  • Health Score
  • Help Desk Management
  • Key Performance Indicators
  • Knowledge Management
  • Lead Management
  • Lifecycle Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multiple Data Sources
  • Multiple User Accounts
  • Negative Feedback Management
  • Onboarding
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Profitability Analysis
  • Progress Reports
  • Progress Tracking
  • Purchasing & Receiving
  • QuickBooks Integration
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Revenue Management
  • Rich Text Editor
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Scorecards
  • Search/Filter
  • Sentiment Analysis
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Support Ticket Tracking
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Template Management
  • To-Do List
  • Transaction History
  • Trend / Problem Indicators
  • Usage Tracking/Analytics
  • User Management
  • Visitor Tracking
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics
  • Win / Loss Analysis
  • Total features103
  • API
  • Account Alerts
  • Account Management
  • Accounting Integration
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Applications Management
  • Assessment Management
  • Behavior Tracking
  • CRM
  • Calendar Sync
  • Call Tracking
  • Campaign Management
  • Categorization/Grouping
  • Charting
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Conditional Logic
  • Configurable Workflow
  • Configuration Management
  • Customer Activity Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Categories
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Deadline Management
  • Drip Campaigns
  • Duplicate Detection
  • Email Management
  • Email Marketing
  • Engagement Analytics
  • Event Triggered Actions
  • Feedback Management
  • Goal Setting / Tracking
  • Health Score
  • Help Desk Management
  • Key Performance Indicators
  • Knowledge Management
  • Lead Management
  • Lifecycle Management
  • Microsoft Outlook Integration
  • Milestone Tracking
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multiple Data Sources
  • Multiple User Accounts
  • Negative Feedback Management
  • Onboarding
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Profitability Analysis
  • Progress Reports
  • Progress Tracking
  • Purchasing & Receiving
  • QuickBooks Integration
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Revenue Management
  • Rich Text Editor
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Role-Based Permissions
  • SSL Security
  • Scorecards
  • Search/Filter
  • Sentiment Analysis
  • Status Tracking
  • Strategic Planning
  • Summary Reports
  • Support Ticket Tracking
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Template Management
  • To-Do List
  • Transaction History
  • Trend / Problem Indicators
  • Usage Tracking/Analytics
  • User Management
  • Visitor Tracking
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics
  • Win / Loss Analysis

Integrations

  • Total integrations20
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations48
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Totango vs. Akita

See how Totango and Akita stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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