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Totango vs Salesmachine Comparison

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Overview

Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It...

Score your customers'health in realtime to detect when you should interact with them to convert at least +25% trials or reduce...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

75

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

5

4

3

2

1

6

11

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.5

5

4

3

2

1

8

2

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

Pros

The health Icon is a great way for sales and customer success reps to keep track of a big book of accounts. The ability to build reports, tier accounts by health and dollar value.

AR

Anonymous Reviewer

I how easy it is to customize some aspects. I like the ability to create segments.

AR

Anonymous Reviewer

The ease of use, ability to quickly and easy customize email campaigns and reports.

RG

Rosa G.

Pros

Besides the easy to use and astonish beautiful UI, salesmachine.io helped us to get better support to our customers and trial users.

JM

Jan M.

I like the deep Intercom integration, if you use Intercom, its no dev needed set up, also the good Gmail integration is a plus.

AR

Anonymous Reviewer

If you are bigger and have more budget it may be lacking some features, but it's great for setting up a working CSM tool quickly.

AR

Anonymous Reviewer

Cons

Some of the data can be misleading or incorrect. For example, some clients that show as "green" or "yellow," meaning they are utilizing my product heavily, are not in fact doing so.

AR

Anonymous Reviewer

We use it to track for our account managers, and even they are frustrated by this.

AR

Anonymous Reviewer

I don't like that they can only have two levels of hierarchy short of extensive workarounds. I don't like that there are many fields which can't be rolled down, for some strange reason.

AR

Anonymous Reviewer

Cons

Sometimes the screens are slow while searching. And I dislike the tasks feature: no notifications, slow, not ok really.

AR

Anonymous Reviewer

They exaggerate features and offer terrible support.

Christian S.

A lot of the time they just forget about your ticket.

Christian S.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features30
  • 360 Degree Feedback
  • API
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Behavior Tracking
  • Behavioral Targeting
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Configurable Workflow
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Drip Campaigns
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Health Score
  • Knowledge Management
  • Lead Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Onboarding
  • Performance Metrics
  • Predictive Analytics
  • Product Data Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Task Management
  • Template Management
  • Third Party Integrations
  • Usage Tracking/Analytics
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Win / Loss Analysis
  • Workflow Management
  • Total features55
  • 360 Degree Feedback
  • API
  • Account Alerts
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Behavior Tracking
  • Behavioral Targeting
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Click Tracking
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Configurable Workflow
  • Contact Management
  • Conversion Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Visualization
  • Drip Campaigns
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Health Score
  • Knowledge Management
  • Lead Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Onboarding
  • Performance Metrics
  • Predictive Analytics
  • Product Data Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Sentiment Analysis
  • Survey/Poll Management
  • Task Management
  • Template Management
  • Third Party Integrations
  • Usage Tracking/Analytics
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Win / Loss Analysis
  • Workflow Management

Integrations

  • Total integrations21
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations24
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk