TouchBistro Features

TouchBistro

iPad based Point of Sale solution for restaurants

4.38/5 (273 reviews)

TouchBistro Feature Summary

  • Create customized takeout types
  • Reporting module
  • Split bills
  • Alerts to notify when inventory is running low
  • Online order entry through TouchBistro POS
  • Develop custom floor layouts
  • Supports menu prices pre-tax & with the tax
  • Create a robust database of customer profiles
  • Data import / export to excel & CSV formats
  • Track & replenish inventory
  • Integration with QuickBooks
  • Integration with 7Shifts, PayPal & Xero
  • API’s available
  • POS Solution
  • Payments accepted through cards & e-wallets
  • Track active & seasonal staff and who clocked in
  • Manage discount coupons
  • Monitor venues in real-time
  • Use dashboards to track the venue performance
  • Customers can top up, pay, collect and redeem points.

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Customizable Reporting (118 other apps)
Customizable Templates (113 other apps)
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Electronic Payments (105 other apps)
Email Integration (131 other apps)
Mobile Integration (108 other apps)
Reporting & Statistics (138 other apps)
Social Media Integration (118 other apps)
Third Party Integration (145 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


82 reviews

See all iOS Apps

Requires iOS 10.0 or later. Compatible with iPad.

TouchBistro Feature Reviews

25 reviewers had the following to say about TouchBistro's features:

Max Waters

Easy to Program POS

2017-03-27

Intuitive as an iPad/iPhone program should be to new users. Reporting is very good unless you're expecting TouchBistro to do a lot of the heavy lifting - it's good, but not quite amazing on the back end quite yet.

Pros

Ease of putting in products + costs, assigning staff, third-party integrations (ie. 7Shifts)

Cons

Some of the reports lack in what they return, Reports should be fully automated, Crashes happen (though not frequently), hard to run in a building with no dedicated network

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering TouchBistro

You won't find anything better on the market for a full menu restaurant for an iPad at this price point. Full stop.

Source: Capterra
Helpful?   Yes   No
Read more
Shawn Bendig

Exceptional tab-splitting functionality and superb customer service!

2016-01-14

Pros

We were looking for POS solution that offered enhanced tab-splitting and customer checkout capabilities.

Cons

Again, cheaper POS systems offer these features and integrate with 3rd party vendors like Constant Contact and MailChimp.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering TouchBistro

Spend the time to understand what is (and is not) included with the POS solution you're purchasing. Prioritize your list of required features and recognize that no one solution will fit all your needs out of the box. If you're looking for an iPad-based solution that is heavy on features that will enhance customer experiences (i.e. quick checkout and simplified tab handling) and perhaps a little light on back-end features (i.e. CRM and reporting), you'll be hard pressed to find another POS solution better than TouchBistro!

Source: Software Advice
Helpful?   Yes   No
Read more
Jake Exton

Great POS for restaurants/bars/cafes

2015-11-13

With more integration with payment processors,accounting programs and cloud reporting being introduced with each update, the product keeps improving!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Firas Arafat

Easy to use, intuitive with excellent stats and dashboard.

2017-03-31

It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting.

Pros

Dashboard and cloud reporting. ease of use.

Cons

Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering TouchBistro

Continue building it's reporting capabilities. I would really appreciate if Touch Bistro handle payment processing technical issues on behalf of their customers when dealing with payment processing companies. there seems to be disconnect between the two and many times i ended up caught in the middle between the two without knowing whose responsible to fix the technical issue.

Source: Capterra
Helpful?   Yes   No
Read more
George Rodgers-Clark

Excellent product!

2017-12-15

Our servers are happy with it, and overall administration is easy and effective for our needs.

Pros

TouchBistro is very easy setup and use and is truly designed for restaurant use.

Cons

The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TouchBistro


Hey, George!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to setup and use, and agree with us that TouchBistro is truly designed for restaurant use.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Read more
Julisa Flores

Savy user friendly

2017-02-22

Requires multiple iPad which becomes pricey but they are integrating a similar app as cheftek for inventory purpose

Pros

Multiple reports.

Cons

Pricey only use of ipads and the support becomes pricey as well. For small business owners whom crunching numbers it can affect purchase .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Robert Andersen

User friendly but lacks integration and back office

2018-05-29

Pros

Extremely user friendly interface and easy to train.

Cons

Can’t integrate hot schedules or 3rd party services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Software Advice
Helpful?   Yes   No
Read more
Michael Petrovici

Great software, affordable, very easy to use and teach employees on

2017-12-08

Pros

extremely straight forward and easy to use, visually pleasing ,intuitive, can have someone who's never used a POS to use it in minutes

Cons

inventory system for alcohol, also be great for integration with other payment solutions such as Global Payments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TouchBistro


Hey, Michael!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and train new staff on, and of course affordable for your needs.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Read more
Ethan Hall

TouchBistro has been awesome since day 1

2015-10-28

Pros

I'll get phone calls or emails back VERY quickly if I have a support ticket or need some help.

Cons

I cannot integrate with all of the payment processors that I might want to, but that is a very small issue.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

10/10

Recommendations to others considering TouchBistro

Look into competitors and see if they charge a percentage - most do.

Source: Software Advice
Helpful?   Yes   No
Read more
Marie Schlump

Good for dining room restaurants

2017-03-27

We are a quick serve restaurant and there are several important features that we can not customize which is why we rate it low on functionality; for instance when we have a credit card transaction we can't turn off the customer's receipt copy and in a QSR most do not want their receipt so we waste a lot of paper.

Pros

Ease of reports and making menu changes

Cons

Not all the features are customizable; you can't turn off a copy of receipts you don't need, there's a crazy work-around if you need item ingredients listed on kitchen tickets , only admins can setup customer accounts and take deposits for catering orders which is inconvenient for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering TouchBistro

Listen to comments, requests and recommendations from your customers and implement or fix the system to adjust to customers. Once you're signed on, they seem to place very little value on what should be a partnership with customers/users.

Source: Capterra
Helpful?   Yes   No
Read more
Leo Mauro

The application is easy to use, easy configurations with little with low maintenance

2017-12-08

Pros

Multiple logins, multiple user access, Easy for people to login.

Cons

Dashboard hoped the dashboard has more features, more analytics, more drills down data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from TouchBistro


Hey, Leo!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and low maintenance.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Read more
Adolfo Iturbide

Touchbistro in Mexico

2017-04-04

For example to save and analyze orders by custumer, how a specific customer orders in a week ir month.

Pros

Ipad integration

Cons

Lack of some features

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering TouchBistro

Great customer service

Source: Capterra
Helpful?   Yes   No

Response from TouchBistro


Hi Adolfo,
Thank you for your detailed review!
Our product team is always pushing innovation and extending/adding features.
Keep a look out for the next update!

Read more
Barry Vaters

TouchBistro Makes It Happen!

2015-10-17

Pros

The staff think it’s simply and like it. The reports are great and very helpful when making menu changes and pricing decisions.

Cons

We are looking for a system that integrates with our accounting software.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering TouchBistro

Compare the price and it's a no brainier! All the usual criteria apply. It meets all the standards while being easy to operate and maintain. The management reporting is very flexible unlike many POS’s. The cloud reporting portal is a leap forward from traditional POS’s. A good time and attendance system is built in.

Source: Software Advice
Helpful?   Yes   No
Read more
Alexandra Bono

We love Touch Bistro and happily recommend it.

2017-12-07

Pros

It connects with our accounting software so that our daily sales are uploaded automatically. The app is easy to use and our new staff can be trained quickly and efficiently.

Cons

We would love to have a web based site that allows easier uploading . The reporting features are a bit clunky - for example we cannot check on single item sales totals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from TouchBistro


Hey, Alexandra!

Thanks so much for your review. Very happy to hear you love TouchBistro and recommend it to your friends and colleagues.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Read more
Marie Coutu

Touch bistro is an excellent PoS platform!!!!!

2016-01-14

Pros

Also Touch Bistro's in app pay pay payment feature is excellent so simple to use and convenient for the customer and us.

Cons

Pulling up sales reports from a specific date/ time period is sometimes difficult (e.g. fiscal year time periods)

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

10/10

Recommendations to others considering TouchBistro

Take the time to learn some of the finer points, like product/stock quantities, if you place standing orders regularly you can track it and set prompts/alarms to remind you to order stock when it gets low.

Source: Software Advice
Helpful?   Yes   No
Read more
Mim Davis

Easy to use. We DEPEND on this system. We just setup RevUp to integrate a customer loyalty program

2017-12-16

Pros

I think the reports are great and easy to use, even online as an app on my cell phone to easily manage the day's activities. Setup is easy and upgrades are seamless.

Cons

I would like to access the full POS system remotely, not just the cloud.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TouchBistro


Hey, Mim!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be easy to use and a dependable tool for your restaurant.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Read more
Cory Kloepfer

Easy to Use - A Polished POS System with Excellent Customer Support

2015-11-07

Pros

The reduction of server errors and chit times by "At-table" ordering.

Cons

The statistics reports on site are incredibly helpful, however when at home or otherwise away it is very hard to keep up with as the cloud reporting is in development.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

9/10

Recommendations to others considering TouchBistro

Reach out to the Touch Bistro team, when comparing options before opening our restaurant they were with us every step of the way and after they made the sale they have remained committed to excellent customer service.

Source: Software Advice
Helpful?   Yes   No
Read more
Ben Anderson

Excellent product

2017-08-15

Pros

The fact that we can run reports, download .csvs and conduct our own analysis is especially helpful.

Cons

In addition, the lack of bulk import/export .csv functionality for menu changes creates a cumbersome implementation during startup

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TouchBistro


Hi Ben,

Thanks for the awesome feedback!

Stay tuned for the next update... may just be what you're looking for in regards to reporting and bulk uploading.

Thanks again!
Mell

Read more
Steve Darpino

Great pos program

2017-12-15

Pros

I also feel it is great to have the mobile reporting

Cons

Reporting can be a little quirky, and programming inventory is time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from TouchBistro


Hey, Steve!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to use and easy to make change quickly.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Read more
Jose Roa

It has been great. Our people has learned it very quick , is easy to use and very dependable

2016-01-14

The take out and catering notifications needs also some improvement , it would be great to have a audible alert , instead of an screen message.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TouchBistro


Hi Jose! Thanks for the review. It's great to hear you find TouchBistro so dependable, that's what we aim for! As for the cons you mentioned, in the future, please don't hesitate to reach out with any product or feature recommendations. We take all customer feedback into consideration when improving our product! Thanks again.

Read more
Marco A. Salas

Verified Reviewer

Good functionality, they could do better with customer service

2016-04-22

Staff got the hang of it really quickly as it is very user friendly. The reporting is good, however it would be much better if you could download reports directly from the mac.

Pros

The app is easy to use and powerful.

Cons

A bit glitchy and customer service is always busy.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Millie Gallo

Easy, efficient, user friendly!

2017-12-07

Easy to train the girls, easy to learn, extremely efficient for large parties!

Pros

Splitting bills, payroll, taxes, and mobile for large parties! Easy to navigate and very user friendly.

Cons

That you can't tell the difference between modifications done by the servers and the actually substitution on the kitchen chit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TouchBistro


Hey, Millie!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be efficient, easy to use and user friendly.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Read more
Todd Unger

The training was excellent, turnaround time on getting questions answered is great.

2017-08-15

Running tracking reports, hourly stats and convent employee changes.

Pros

I like the ease in printing reports, changing the menu and adjusting charges quickly.

Cons

The inconvenience of not being able to turn on/off remote printers and retrieving closed checks from a previous sales period.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TouchBistro


Hi Todd,

Thanks for taking the time out to leave a review.

Happy to hear your training was excellent!

I would suggest reaching out to CS about retrieving closed checks from a previous sales period; they will be happy to help.

Thanks again!
Mell

Read more
Justine Rhee

I am not happy anymore

2017-03-27

It is really annoying and risky as it mainly kicks us out from the system when our customers process their credit/debit cards or we send out the order to the kitchen or bar, which means lots of confusion with poor customer service.

Pros

easy to use

Cons

unnecessary things, also, cloud reporting is poor

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

0/10

Recommendations to others considering TouchBistro

limited access due to the main server in the venue. I didn't think about it seriously but you want to modify or change your system from home or other places.

Source: Capterra
Helpful?   Yes   No
Read more
Luke Watson

Overall Great

2017-10-26

Would be nice to have all reports available on the cloud.

Pros

The menu is easy to add to and is quick for our bar service which is nice.

Cons

Like inventory items and reporting features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No

Response from Mell


Hi Luke,

Thanks for taking the time out to leave a review!

In regards to features, I would call into to CS and book some additional training.
The team is awesome and very thorough.

Thanks again!
Mell

Read more