TRACK CRM Features

TRACK CRM

Customer relationship management software for hoteliers

4.3/5 (47 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
Automatic Lead Distribution
CRM
Calendar Management
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
Customer Activity Tracking
Customer Experience Management
Customer History
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Data Capture and Transfer
Data Import/Export
Data Storage Management
Data Transformation
Data Visualization
Distribution Management
Document Management
Document Storage
Drag & Drop
Feedback Management
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Qualification
Location Tracking
Mobile Access
Monitoring
Multi-Language
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Sales Pipeline Management
Search/Filter
Segmentation
Survey/Poll Management
Surveys & Feedback
Third Party Integrations
Transaction History
User Management
Visual Analytics
Workflow Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
Automatic Lead Distribution
CRM
Calendar Management
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
Customer Activity Tracking
Customer Experience Management
Customer History
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Data Capture and Transfer
Data Import/Export
Data Storage Management
Data Transformation
Data Visualization
Distribution Management
Document Management
Document Storage
Drag & Drop
Feedback Management
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Qualification
Location Tracking
Mobile Access
Monitoring
Multi-Language
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Sales Pipeline Management
Search/Filter
Segmentation
Survey/Poll Management
Surveys & Feedback
Third Party Integrations
Transaction History
User Management
Visual Analytics
Workflow Management
eCommerce Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Asset Management
Automatic Lead Distribution
CRM
Calendar Management
Campaign Management
Chat/Messaging
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
Customer Activity Tracking
Customer Experience Management
Customer History
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Customization
Data Capture and Transfer
Data Import/Export
Data Storage Management
Data Transformation
Data Visualization
Distribution Management
Document Management
Document Storage
Drag & Drop
Feedback Management
Internal Chat Integration
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Qualification
Location Tracking
Mobile Access
Monitoring
Multi-Language
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Sales Pipeline Management
Search/Filter
Segmentation
Survey/Poll Management
Surveys & Feedback
Third Party Integrations
Transaction History
User Management
Visual Analytics
Workflow Management
eCommerce Management
Visit WebsiteCompare App

TRACK CRM Feature Reviews

25 reviewers had the following to say about TRACK CRM's features:

Ruth E.

Track is a great way to help communicate with our guests!

2019-04-12

We look forward to finding new ways to use the reporting features and CRM in the future.

Pros

We enjoy having the option to email the guest who we just spoke to on the phone with a followup info email or link to a brochure.

Cons

It would be helpful if there was a notification feature on the Agent Dashboard that would alert agents to voicemail messages immediately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lori S.

Streamlined our sales and customer service processes

2019-03-22

With Track we have been able to improve our customer call experience through the call recording and auditing functions and we have implemented outbound call campaigns which in turn has increased our conversions and bottom line!

Pros

It's an all in one communication tool - Phones, emails and chat! Dashboard reporting Easy Lead Filtering Call Recording and Playback Campaign Tracking Easy to manage phone numbers Lots of reporting options

Cons

No major cons. Reporting terminology is a little difficult to follow but once you have the hang of it it doesn't matter Multiple steps to setting up an agent, but again, once you have the hang of it it's not a big deal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeana E.

Great system!

2019-05-10

Being able to direct my OTA emails into the system for my team to be able to access and respond to all leads through the one program has been a huge time saver!

Pros

Reports - Easy to pull what I need Connectivity to my PMS system Cloud based so my Reservations Team can access from anywhere.

Cons

A few little quirks upon set up, just had to change the way we tracked some of our data. We have had a small issue with online bookings transferring over for tracking, and revenue numbers, but the support team was great to work with and is working on this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marissa T.

Great Product

2019-05-14

The overall experience has been very positive. The sales and support team are great and I have enjoyed working with them. The team has really taken to the system, to the point where they can't imagine how we got by without it before.

Pros

The ease of configuration and how customizable everything is.

Cons

Pulling reports could look more polished.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Caleb H.

Solid product and service

2019-05-17

We've been pleased with the Track interface and Track's service.

Pros

The price of Track is more in line with what we are willing to pay for a lead management system/call center/marketing tracking.

Cons

Just recently found out that our domain wasn't verified for Track emails - I'm thankful for the catch, but can't believe we've gone so long without this setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
April S.

Still in development

2019-05-10

We're seeing a decrease in revenue due to limited capabilities but the support team seems committed to assisting with work-arounds.

Pros

I like the prospect of all phone and email analytics feeding into one program and I like the prospect of integrating automated sales templates.

Cons

It's still under development for a business of our size and was not ready for the capabilities we require.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Mandi P.

Track CRM

2019-05-10

Overall we are pretty satisfied with Track. It has helped us improve communication and follow up with leads and guests.

Pros

They are constantly working to improve the functionality of the CRM software.

Cons

However, they take our feedback and work to resolve issues as quickly as possible.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Katy E.

Useful in tracking leads

2019-05-10

It's been a great experience. And the support team is very responsive!

Pros

Track CRM helps us keep track of leads that contact us and helps monitor our calls and emails.

Cons

I don't like that you can't merge leads.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Dannille H.

We have not had a Representative since November

2019-05-14

We have not had contact with executive since November I have sent in tickets and get no response.

Pros

We have found ways to pull more reports.

Cons

We have no training or updates. There are things we dont know how to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

1/10
Source: Capterra
Helpful?   Yes   No
Read more
Terri K.

Who is our Track Rep

2019-05-14

We have no idea who our current rep is as we have not been able to reach anyone since December.

Pros

I love the ease of use and reporting. Everything is very easy to understand and simple to pull.

Cons

The software is great and very easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin K.

Good product with great potential.

2019-05-14

Great experience dealing with the people for they are open to expanding the product's potential through their willingness to consider client feedback and suggestions

Pros

It is very intuitive and has a lot of modules that are easy to navigate.

Cons

For example, the search engine does not search the entire software and pick up on related items to the search word.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ashley K.

Track Software review from my end

2019-05-10

Pros

The auto-email feature.

Cons

The fact that you are brought back to the 1st page of leads after every touch.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 201-500 employees)

Easy to use, useful information

2019-05-14

Overall I think this product solves some issues we were having with keeping track of clients from beginning to end. Also helpful to coach agents with.

Pros

Easy to use, provides useful data to make smart business decisions.

Cons

Sometimes the reports are hard to figure out or don't match what you see for confirmed bookings.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Megan M.

Pros and Cons

2019-05-10

Pros

I love the ease of taking calls and putting all the info in.

Cons

hard it is to get rid of contacts or merge them 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Kyle K.

TRACK CRM Review

2019-05-11

Pros

analytics produced through using the system provide valuable marketing and follow-up information

Cons

The answering system is not very welcoming and does not allow for variable circumstances for a potential tenant, caller, or owner to easily get to a person to speak to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Jordan D.

Gets the job done and saves us money

2019-05-22

Pros

The overall savings - so the price and ease of use

Cons

We would like to customize some tools and reporting that is not available to us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Autumn M.

Track

2019-05-10

Overall I like this system and how it integrates with our day to day operations.

Pros

Easy to use, ability to text, ability to listen to past calls.

Cons

We have a good bit of calls that seem to drop.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Trish A.

Easy to Use!

2019-05-10

managing availability is so much easier!

Pros

I like being able to see a lot of information about who is calling the most

Cons

The email system seems to be broken up into a lot of places, one screen for all messages would be nice!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
LaShonne S.

Track Review

2019-05-10

It been a good experience.

Pros

It is easy to use once you find your flow.

Cons

Also having to have an email address to Track some things does not work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Heather S.

Great Product & Support Team

2019-03-28

Pros

We can create and track different campaigns and the reporting capability is extensive.

Cons

None - any issues we run into are quickly responded to by the support team.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Paula J.

Can be complicated

2019-05-14

Pros

I find it "funny" that you are asking us to take a survey - yet our industry is not even on the pull down list.

Cons

You can't call for help, you have to send an email and eventually someone (besides the auto responder) will get back to you.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim E.

TRACK - Truly is "ON TRACK" with features & value!

2019-04-11

The team is down-to-earth honest people and I can speak with a person that I have a relationship with. Not a call-center where I am just another ticket. There is noting impersonal about this Company. All great relationships are about "people" not "software". They got-it-going at Track.

Pros

We embrace and live in their Track-Pulse Call Center software and appreciate a deep integration with Springer Miller Systems our PMS.

Cons

So I do hear, "not yet" from them, when asking about a feature or function.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Maria S.

Great software!

2019-05-22

Overall, I like how it keeps track of ALL the guests you've spoken to and keeps their information so you can contact them in the future.

Pros

I truly like how it keeps track of guests information, calls, and activity for past months.

Cons

The only items I don't like can be changed through settings of course but it is what our company has set them to. Nothing personal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michele M.

Some good, some bad

2019-05-14

It has been good for tracking leads, but can make answering phone calls in a speedy manner difficult.

Pros

Ability to track calls, follow-up on saved leads

Cons

Tedious at saving leads, hard to respond to emails, voicemail and SMS without logging out of availability for calls

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Tagen K.

Great reports, time-consuming lead creation process.

2019-05-10

Pros

I can view my personal reports to see how many leads I have converted and how much revenue I have brought in to the company.

Cons

When entering a booking, I can easily transfer all of the guest's information from IQware to Track with the click of a button. I cannot, however, do this with leads. I create a placeholder reservation in IQware to hold a room for the guest, but when making the lead in Track, I have to reenter all of the information. It's really time consuming when I could be making other sales.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more