TRACK CRM Pricing Plan & Cost Guide

TRACK CRM

Customer relationship management software for hoteliers

4.3/5 (47 reviews)

TRACK CRM Pricing

Pricing model: Subscription

Please contact Travelnet Solutions directly for pricing information.

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TRACK CRM Pricing Reviews

Pros

  • The system is super user friendly for agents and easy to learn. The real time visibility agents have into their performance helps create an atmosphere of friendly competition in the department.Marissa T.Read the full review
  • Track is a great system at a very affordable price. It works well for tracking our leads and bookings, and the updates over the past few years have been very helpful.Verified ReviewerRead the full review
  • The ease of communication with our guests is great, and when I have staff that work different schedules they are all able to work as a team and cover all of our leads.Jeana E.Read the full review

Cons

  • Hard it is to get rid of contacts or merge them. The reports - too many and too vague.Megan M.Read the full review
  • It is slow to update and if over loaded there are many errors. Which slows down productivity.Kimberly M.Read the full review
  • Unfortunately, the reservations system we use does not talk to Track and there's nothing we can really do about that, so that it one major downside.Kelsey R.Read the full review
89%
recommended this to a friend or a colleague

7 reviewers had the following to say about TRACK CRM's pricing:

Anonymous

Best Value, Great Service

Used daily for 2+ years
Reviewed 2019-05-10
Review Source: Capterra

Pros
Track is a great system at a very affordable price. It works well for tracking our leads and bookings, and the updates over the past few years have been very helpful. The support staff is always ready to help as well.

Cons
There are a few non-intuitive pieces of the interface, but they are easy to overcome once you get used to it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jordan D.

Gets the job done and saves us money

Used weekly for 2+ years
Reviewed 2019-05-22
Review Source: Capterra

Pros
The overall savings - so the price and ease of use

Cons
We would like to customize some tools and reporting that is not available to us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Caleb H.

Solid product and service

Used daily for 1-2 years
Reviewed 2019-05-17
Review Source: Capterra

We've been pleased with the Track interface and Track's service. The solution does everything we need, is relatively easy for our agents to use, effectively tracks calls, is set up well for us to manage call volume. The support team is responsive, and I've found them to be open to development requests.

Pros
The price of Track is more in line with what we are willing to pay for a lead management system/call center/marketing tracking. A streamlined system that is simple for our agents to use but offers plenty of reports and tools. Have been pleased with the responsiveness of support and that development requests are considered.

Cons
A lot of turnover in account reps so far. We've had at least 3-4 different account representatives in the short 2 years we've been on the software. A little annoying to re-explain our goals and what we like about the product with each rep, etc. Also seems like with every rep. we found another item that wasn't set up correctly in the original implementation. I get that it may be a result of growing pains. Just recently found out that our domain wasn't verified for Track emails - I'm thankful for the catch, but can't believe we've gone so long without this setup. Overall happy with the solution though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Karrie D.

Good if used right

Used daily for 1-2 years
Reviewed 2019-05-10
Review Source: Capterra

I love that I can listen to and score calls. I can tell the reservation department that they need to work on and listen to how they act with the guests.

Pros
I like that you can get the lost money calls. You can call them or email them to follow up to get them to book later. Before we used Track, those calls were lost until they called us back.

Cons
It is expensive and if you don't use it to it's full potential it is a waste of money

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Nicholas D.

Track for Resort Hotel

Used daily for 1-2 years
Reviewed 2019-05-17
Review Source: Capterra

Pros
Track was a replacement for NAVIS. We have been very pleased with the switch, both in the product itself, and the reduced cost (bulk) of NAVIS.

Cons
we are always looking for more features, including a direct interface to our PMS, but we have been happy with Track thus far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Evette F.

User Review

Used daily for 6-12 months
Reviewed 2019-05-10
Review Source: Capterra

It's been pretty useful

Pros
Large amounts of information can be added.

Cons
Often have to input phone number in twice. Once when creating lead and then again when sending email. Also, when reservation is created and you close/win, you have to put in the value again. This wastes time when you have very little time.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Lori S.

Streamlined our sales and customer service processes

Used daily for 2+ years
Reviewed 2019-03-22
Review Source: Capterra

Track has been very responsive to our needs and its clear they value our relationship. With Track we have been able to improve our customer call experience through the call recording and auditing functions and we have implemented outbound call campaigns which in turn has increased our conversions and bottom line!

Pros
It's an all in one communication tool - Phones, emails and chat! Dashboard reporting Easy Lead Filtering Call Recording and Playback Campaign Tracking Easy to manage phone numbers Lots of reporting options

Cons
No major cons. Reporting terminology is a little difficult to follow but once you have the hang of it it doesn't matter Multiple steps to setting up an agent, but again, once you have the hang of it it's not a big deal

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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