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Track CRM

Customer relationship management software for hoteliers

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Track CRM Pricing

Pricing overview

Value for money rating

4.3

/5

47

Price starts from

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No pricing info

Pricing options
Free plan
Subscription
Free trial

Pricing details

Please contact Travelnet Solutions directly for pricing information.

What users say

Track is a great system at a very affordable price. It works well for tracking our leads and bookings, and the updates over the past few years have been very helpful.
I can view my personal reports to see how many leads I have converted and how much revenue I have brought in to the company. This helps me easily keep track of and improve my sales performance.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid product and service

Reviewed 3 years ago

We've been pleased with the Track interface and Track's service. The solution does everything we need, is relatively easy for our agents to use, effectively tracks calls, is set up well for us to manage call volume. The support team is responsive, and I've found them to be open to development requests.

Pros

The price of Track is more in line with what we are willing to pay for a lead management system/call center/marketing tracking. A streamlined system that is simple for our agents to use but offers plenty of reports and tools. Have been pleased with the responsiveness of support and that development requests are considered.

Cons

A lot of turnover in account reps so far. We've had at least 3-4 different account representatives in the short 2 years we've been on the software. A little annoying to re-explain our goals and what we like about the product with each rep, etc. Also seems like with every rep. we found another item that wasn't set up correctly in the original implementation. I get that it may be a result of growing pains. Just recently found out that our domain wasn't verified for Track emails - I'm thankful for the catch, but can't believe we've gone so long without this setup. Overall happy with the solution though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TRACK - Truly is "ON TRACK" with features & value!

Reviewed 3 years ago

The team is down-to-earth honest people and I can speak with a person that I have a relationship with. Not a call-center where I am just another ticket. There is noting impersonal about this Company. All great relationships are about "people" not "software". They got-it-going at Track.

Pros

Track as a Company continues to expand their development of software over the last 13 years and my relationshop has only grown since the beginning. We embrace and live in their Track-Pulse Call Center software and appreciate a deep integration with Springer Miller Systems our PMS. The depth & the flexibility of configuration allows you to be flexible on monitoring "what matters most to you" and I learn "best practices" from their teams' and other customers talent!

Cons

It is my nature to always want "more" than any software vendor gives. So I do hear, "not yet" from them, when asking about a feature or function. But I have that with EVERY vendor. I see improvements all-the-time though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Streamlined our sales and customer service processes

Reviewed 4 years ago

Track has been very responsive to our needs and its clear they value our relationship. With Track we have been able to improve our customer call experience through the call recording and auditing functions and we have implemented outbound call campaigns which in turn has increased our conversions and bottom line!

Pros

It's an all in one communication tool - Phones, emails and chat! Dashboard reporting Easy Lead Filtering Call Recording and Playback Campaign Tracking Easy to manage phone numbers Lots of reporting options

Cons

No major cons. Reporting terminology is a little difficult to follow but once you have the hang of it it doesn't matter Multiple steps to setting up an agent, but again, once you have the hang of it it's not a big deal

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Value, Great Service

Reviewed 3 years ago
Pros

Track is a great system at a very affordable price. It works well for tracking our leads and bookings, and the updates over the past few years have been very helpful. The support staff is always ready to help as well.

Cons

There are a few non-intuitive pieces of the interface, but they are easy to overcome once you get used to it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good if used right

Reviewed 3 years ago

I love that I can listen to and score calls. I can tell the reservation department that they need to work on and listen to how they act with the guests.

Pros

I like that you can get the lost money calls. You can call them or email them to follow up to get them to book later. Before we used Track, those calls were lost until they called us back.

Cons

It is expensive and if you don't use it to it's full potential it is a waste of money

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Track for Resort Hotel

Reviewed 3 years ago
Pros

Track was a replacement for NAVIS. We have been very pleased with the switch, both in the product itself, and the reduced cost (bulk) of NAVIS.

Cons

we are always looking for more features, including a direct interface to our PMS, but we have been happy with Track thus far.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Review

Reviewed 3 years ago

It's been pretty useful

Pros

Large amounts of information can be added.

Cons

Often have to input phone number in twice. Once when creating lead and then again when sending email. Also, when reservation is created and you close/win, you have to put in the value again. This wastes time when you have very little time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Gets the job done and saves us money

Reviewed 3 years ago
Pros

The overall savings - so the price and ease of use

Cons

We would like to customize some tools and reporting that is not available to us.