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Track CRM Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.77/10
Pros and cons
The system is super user friendly for agents and easy to learn. The real time visibility agents have into their performance helps create an atmosphere of friendly competition in the department.
Track is a great system at a very affordable price. It works well for tracking our leads and bookings, and the updates over the past few years have been very helpful.
The ease of communication with our guests is great, and when I have staff that work different schedules they are all able to work as a team and cover all of our leads.
Hard it is to get rid of contacts or merge them. The reports - too many and too vague.
It is slow to update and if over loaded there are many errors. Which slows down productivity.
Unfortunately, the reservations system we use does not talk to Track and there's nothing we can really do about that, so that it one major downside.