Tracker Features

Tracker

We help recruitment firms grow and increase profitability

4.64/5 (165 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Applicant Tracking
Application Management
Assessment Management
Background Screening
Billing & Invoicing
Boolean Search
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Management
Candidate Management
Candidate Profiles
Candidate Tracking
Careers Page
Cataloging/Categorization
Collaboration Tools
Compliance Management
Compliance Tracking
Configurable Workflow
Contact Database
Contact Management
Contract/License Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Email Management
Email Marketing
Email Templates
Employee Database
Employee Onboarding
Forecasting
Full Text Search
Interaction Tracking
Internal Chat Integration
Internal HR
Interview Management
Interview Scheduling
Job Application Management
Job Management
Job Posting
Job Requisition
Job Tracking
Jobs Board
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Qualification
Lead Segmentation
Marketing Automation
Microsoft Outlook Integration
Mobile Access
Onboarding
Opportunity Management
Performance Management
Pipeline Management
Pipeline Reports
Product Catalog
Project Management
Quotes/Estimates
Real Time Data
Real Time Reporting
Recruiting Firms
Recruitment Management
Reference Checking
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Resume Database
Resume Parsing
Resume Search
Resume Storage
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Social Media Integration
Social Recruiting
Status Tracking
Tagging
Talent Acquisition
Task Management
Territory Management
Third Party Integrations
Website Integration
Workflow Management
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API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Applicant Tracking
Application Management
Assessment Management
Background Screening
Billing & Invoicing
Boolean Search
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Management
Candidate Management
Candidate Profiles
Candidate Tracking
Careers Page
Cataloging/Categorization
Collaboration Tools
Compliance Management
Compliance Tracking
Configurable Workflow
Contact Database
Contact Management
Contract/License Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Email Management
Email Marketing
Email Templates
Employee Database
Employee Onboarding
Forecasting
Full Text Search
Interaction Tracking
Internal Chat Integration
Internal HR
Interview Management
Interview Scheduling
Job Application Management
Job Management
Job Posting
Job Requisition
Job Tracking
Jobs Board
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Qualification
Lead Segmentation
Marketing Automation
Microsoft Outlook Integration
Mobile Access
Onboarding
Opportunity Management
Performance Management
Pipeline Management
Pipeline Reports
Product Catalog
Project Management
Quotes/Estimates
Real Time Data
Real Time Reporting
Recruiting Firms
Recruitment Management
Reference Checking
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Resume Database
Resume Parsing
Resume Search
Resume Storage
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Social Media Integration
Social Recruiting
Status Tracking
Tagging
Talent Acquisition
Task Management
Territory Management
Third Party Integrations
Website Integration
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Applicant Tracking
Application Management
Assessment Management
Background Screening
Billing & Invoicing
Boolean Search
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Campaign Management
Candidate Management
Candidate Profiles
Candidate Tracking
Careers Page
Cataloging/Categorization
Collaboration Tools
Compliance Management
Compliance Tracking
Configurable Workflow
Contact Database
Contact Management
Contract/License Management
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Email Management
Email Marketing
Email Templates
Employee Database
Employee Onboarding
Forecasting
Full Text Search
Interaction Tracking
Internal Chat Integration
Internal HR
Interview Management
Interview Scheduling
Job Application Management
Job Management
Job Posting
Job Requisition
Job Tracking
Jobs Board
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Qualification
Lead Segmentation
Marketing Automation
Microsoft Outlook Integration
Mobile Access
Onboarding
Opportunity Management
Performance Management
Pipeline Management
Pipeline Reports
Product Catalog
Project Management
Quotes/Estimates
Real Time Data
Real Time Reporting
Recruiting Firms
Recruitment Management
Reference Checking
Referral Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Resume Database
Resume Parsing
Resume Search
Resume Storage
Sales Pipeline Management
Search/Filter
Segmentation
Self Service Portal
Social Media Integration
Social Recruiting
Status Tracking
Tagging
Talent Acquisition
Task Management
Territory Management
Third Party Integrations
Website Integration
Workflow Management
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Tracker Feature Reviews

25 reviewers had the following to say about Tracker's features:

Michael G.

Excellent ATS with even better customer service

2017-04-21

They handled the data migration incredibly well!

Pros

Tracker RMS has clean and easy to navigate UI, customization, very good web-scraping, Job Posting, and convenient to use outlook integration.

Cons

Reports are not very easy to create but once they are created the reports are excellent and easy to edit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brian L.

Very hands on customer service and easy functionality

2018-02-08

Pros

Very customizable for reporting, streamlined for quick use and has many tools (like a margin calculator that are helpful)

Cons

More integration with other software would be useful and I would like keyword searches available for all fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sandi P.

AWESOME!

2019-11-15

Fantastic, the whole team is extremely happy. The customer service is great, especially Simone!

Pros

It does a lot of CRM functionalities and email campaigns, the reporting and searching functionalities are also great.

Cons

There is a learning curve to the reporting, but once you get it, it is really useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Dave R.

Great system, great support

2017-12-19

Very happy with the sales and integration (so far).

Pros

- intuitive interface - flexible configuration - clean, clear layout - feature-rich - good crm module -

Cons

- separate contact and candidate records with suboptimal linkage - cumbersome to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
( company, 201-500 employees)

Miles ahead of Bullhorn

2018-05-30

The transparency across the team is great if you set up the reports properly and build out dashboards.

Pros

TrackerRMS is very customizable to work with our process.

Cons

The system can be a little sluggish at times. Tends to not always catch duplicate candidates that are added in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Blaine S.

Collaboration with the Customers needs at the forefront

2017-05-08

Very few ATS' bring an easy to use CRM for sales, that is simple and intuitive that the staffing industry requires.

Pros

Easy to use interface, customer first approach, committed to constant enhancements. Integration with technologies that are constantly changing and evolving in the staffing and recruiting industry makes the product very attractive.

Cons

Continual advancements in mobile (phone) application will enhance usage in the field that will bring speed to the activities of staffing sales professionals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Staffing and Recruiting company, 51-200 employees)

So much better than Bullhorn

2019-10-31

They are always very helpful and timely and even came out with a chat feature for immediate assistance.

Pros

The best thing about TrackerRMS is how customizable it is.

Cons

There are some fields that we are unable to pull into our custom reports so we have to ask customer service to make the report for us which takes extra time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sarah W.

Recruiting Powerhouse: Tracker Review

2021-03-09

Tracker is the backbone of our recruiting operation and allows us to be very, very efficient and effective in our work: it's easy to identify, organize and track candidates and all search activity and communications in one interface.

Pros

Tracker presents information (about a search and candidates) in a format that is highly accessible and organized: the interface delivers the most important and changing elements of any search in just a few screens.

Cons

Our customer support representative was terrific in helping us learn how to modify the templates, although it would have been ideal to be able to manage that process without support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Darren F.

2013-04-25

TrackerRMS was shortlisted amongst three other CRM providers by the Senior Management Team within Voicenet Solutions.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Suzi M.

2013-04-25

Thanks to Tracker we are now able to respond automatically to leads from our website, follow up with template emails, send campaign emails, and manage projects/reporting all from one easy to use system.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Ross L.

Small things I wanted to change with my reports

2018-01-18

Customer service is literally the best part of this product, Customer rep is incredibly fast at responding to any issue/question and has fixed or completed anything we've thrown here way. 10/10

Pros

Search is quick, built in email is nice, it's quite customizable which is something that takes some time but makes it much more productive.

Cons

Quite a few bugs but the most frustrating is completing a phone/email task and manually setting the date for a previous date and it'll change it back to current date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kristin S.

First-time ATS admin, Experienced CRM User

2019-09-17

If there is someone not committed to the process, the data input accuracy, or their due diligence, it decreases the potential of what this system can offer.

Pros

It doesn't force me to do any activity using a singular approach.

Cons

It allows you to track leads, add details to records, manage candidates, automate marketing campaigns, integrate with applicable apps such as LinkedIn, track time, manage payroll, store documents, and produce detailed reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tibisay B.

The experience is always great

2018-02-07

Customer support has been very helpful and it is a great pleasure to speak with her, she is always ready to help and always with good energy and lots of patience.

Pros

It also has metrics and analytics features to track performance and create reports as well as help us have a lot of information for our advantage.

Cons

The only thing is that you have to work on a search or a client at a time, and you have to go back to a different search or client every time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Carrie T.

Great tool

2019-05-16

Pros

Always growing and improving. Loving how you can get to the candidate's job placement record directly from their profile now.

Cons

Also, the reporting tool is not easy to use as well as creating custom dashboards. The calendar is not easy to read or use.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
paul d.

Great exp working with Courtney Harchak helping us to build out and customize the tracker for our workflow.

2017-11-21

love the tool, user interface, customer support.

Pros

ability to customize settings, simple easy to use UX and small company feel when i needs support!

Cons

does not seem to seamlessly link to 3rd party tools (i could be wrong!)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Julia M.

Great ATS software

2021-02-02

Always helpful whenever I have questions or issues.

Pros

Great for keeping up to date with the staff's activity regarding our own clients and candidates.

Cons

Creating the best reports for our own needs, but my contact at Tracker helped tremendously.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Scott M.

Great product, Excellent customer service

2018-01-24

Pros

- Customizable, but with a functional starting point (i.e. don't have to design it completely from the ground up when onboarding)--so it's easy to license and start using, if you want - Excellent ongoing customer service after onboarding - Helpful dashboards and "To Do" lists keep you easily on top of performance and revenue-driving activity - Great visibility between users - Great, user-friendly integration with MS Outlook

Cons

- Has some nuances that need to be done a specific way, so that can take some "getting used to" - Some information can be entered multiple ways, but that can create ripples in other ways unknowingly, so it's important to review best practices when learning the system's finer points

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kisa K.

Tracker RMS review

2017-02-14

I'm still getting used to all the features but it certainly makes my job much easier now.

Pros

I also like that we can search all the job boards AND our database in one place.

Cons

Not able to use the drag and drop feature but hopefully that will be fixed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Richard J.

Great. Very efficient and easy to use.

2017-12-05

We love it.

Pros

Easy to build reports. Great customer service.

Cons

Cannot do colour coding on calendar for different kinds of appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tara L.

2013-04-25

Of all the software systems out there Tracker is by far the one that suits our way of working best - allowing us the flexibility to design our own workflows, integrate marketing with job activities and work with a simple and easy to work with interface.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Allwyn C.

Courtney is awesome......she has a ton of patience and was very helpful in training us.

2018-05-25

We would like to thank Tracker and the Team . We graduated from no ATS to Tranker abs are now reaping the benefits. We are looking forward for the new version to come out.

Pros

We love that you can search job sites internally in tracker and save our views Sending SMS’s from tracker is great. The marketing email campaign software integrated in Tracker adds great value as we can do everything in one system now.

Cons

Need a mobile version.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kayla R.

Customer Service is excellent!

2021-03-17

After working with [SENSITIVE CONTENT HIDDEN] for a couple of sessions, she has taught me so much about how Tracker can help me do my job and automize essential emails, marketing, tracking, reporting and keeping in touch.

Pros

Colourful, easy, great with reporting and automation.

Cons

I wish Tracker were a little more integrated. When you upload a new resume to an existing candidate or something from LinkedIn, it would automatically change the title and current company that the candidate works at in their file.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sarah G.

Fantastic features for any staffing model!

2017-12-20

Pros

Everything from bulk candidate upload, excel contact uploads, lead and reference management and a very interactive and managed ACTIVITY tracker for each contact or candidate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kim G.

Great change from Bullhorn!

2018-03-06

Tracker's customer service is personal, professional and very quick.

Pros

Our team would agree that one of the largest benefits in Tracker is the ease of work flow and the power of the templates. For example if you are sending a contract to a client once you have placed a consultant, the template will not only send the email with the agreement, but it will also update the job work flow as well as the candidate work flow and close the job all in one step.

Cons

I would like to see the ability to auto-journal multiple email addresses for one contact or consultant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Gena S.

User friendly, multi-faceted recruiting tool.

2015-09-28

TrackerRMS does everything and need it to do, and does it well with a user friendly, customizable interface.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more