TrackerRMS Features

TrackerRMS

We help recruitment firms grow and increase profitability

4.62/5 (157 reviews)

TrackerRMS Feature Summary

  • Contact & Activity Management
  • Custom Reporting, Dashboards & Analytics
  • Invoicing & Payments
  • Mobile Access
  • Multi-Territory/Multi-Currency
  • Products & Services Rate Cards
  • Sales Lead & Opportunity Management
  • Standard Reports & Dashboards

Competitor Feature Comparison

API
Activity Dashboard
Activity Tracking
Administrative Reporting
Applicant Tracking
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Custom Fields
Custom Forms
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Data Migration
Electronic Payments
Electronic Signature Capture
Email Integration
Email Invitations & Reminders
Pipeline Reports
Real Time Data
Reminders
Reporting & Statistics
Sales Analytics
Social Media Integration
Third Party Integration
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Administrative Reporting
Applicant Tracking
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Custom Fields
Custom Forms
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Data Migration
Electronic Payments
Electronic Signature Capture
Email Integration
Email Invitations & Reminders
Pipeline Reports
Real Time Data
Reminders
Reporting & Statistics
Sales Analytics
Social Media Integration
Third Party Integration
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Administrative Reporting
Applicant Tracking
Automatic Notifications
CRM Integration
Calendar Management
Calendar Sync with Google
Custom Fields
Custom Forms
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Data Migration
Electronic Payments
Electronic Signature Capture
Email Integration
Email Invitations & Reminders
Pipeline Reports
Real Time Data
Reminders
Reporting & Statistics
Sales Analytics
Social Media Integration
Third Party Integration
Visit WebsiteCompare App

TrackerRMS Feature Reviews

25 reviewers had the following to say about TrackerRMS's features:

Michael Goldstein

Excellent ATS with even better customer service

2017-04-21

They handled the data migration incredibly well!

Pros

Tracker RMS has clean and easy to navigate UI, customization, very good web-scraping, Job Posting, and convenient to use outlook integration.

Cons

Reports are not very easy to create but once they are created the reports are excellent and easy to edit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Brian Lasch

Very hands on customer service and easy functionality

2018-02-08

Pros

Very customizable for reporting, streamlined for quick use and has many tools (like a margin calculator that are helpful)

Cons

More integration with other software would be useful and I would like keyword searches available for all fields.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Dave Rempel

Great system, great support

2017-12-19

Very happy with the sales and integration (so far).

Pros

- intuitive interface - flexible configuration - clean, clear layout - feature-rich - good crm module -

Cons

- separate contact and candidate records with suboptimal linkage - cumbersome to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Staffing and Recruiting company, 51-200 employees)

So much better than Bullhorn

2019-10-31

They are always very helpful and timely and even came out with a chat feature for immediate assistance.

Pros

We are able to edit fields, lists, create reports, and see everything in real time which has improved the efficiency of our operations

Cons

There are some fields that we are unable to pull into our custom reports so we have to ask customer service to make the report for us which takes extra time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Blaine Smith

Collaboration with the Customers needs at the forefront

2017-05-08

TrackerRMS is most interested in listening to the needs of their customers to develop a best of breed product.

Pros

Integration with technologies that are constantly changing and evolving in the staffing and recruiting industry makes the product very attractive. Customization of verbiage used by your own firm allows the product to feel like you made it yourself - engineered for just your firm.

Cons

Continual advancements in mobile (phone) application will enhance usage in the field that will bring speed to the activities of staffing sales professionals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sandi Parkhurst

AWESOME!

2019-11-15

Fantastic, the whole team is extremely happy. The customer service is great, especially Simone!

Pros

Tracker is great, the system is highly customizable and very user friendly.

Cons

There is a learning curve to the reporting, but once you get it, it is really useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Scott Miller

Great product, Excellent customer service

2018-01-24

Pros

- Customizable, but with a functional starting point (i.e. don't have to design it completely from the ground up when onboarding)--so it's easy to license and start using, if you want - Excellent ongoing customer service after onboarding - Helpful dashboards and "To Do" lists keep you easily on top of performance and revenue-driving activity - Great visibility between users - Great, user-friendly integration with MS Outlook

Cons

- Has some nuances that need to be done a specific way, so that can take some "getting used to" - Some information can be entered multiple ways, but that can create ripples in other ways unknowingly, so it's important to review best practices when learning the system's finer points

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
paul douglas

Great exp working with Courtney Harchak helping us to build out and customize the tracker for our workflow.

2017-11-21

love the tool, user interface, customer support.

Pros

ability to customize settings, simple easy to use UX and small company feel when i needs support!

Cons

does not seem to seamlessly link to 3rd party tools (i could be wrong!)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
( company, 201-500 employees)

Miles ahead of Bullhorn

2018-05-30

The transparency across the team is great if you set up the reports properly and build out dashboards.

Pros

TrackerRMS is very customizable to work with our process.

Cons

The system can be a little sluggish at times. Tends to not always catch duplicate candidates that are added in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tracy Blagg

Very versatile and user friendly!

2017-12-15

Pros

The ability to customize fields.

Cons

Some extensive training needed to use some options, such as, Report Building.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Carrie Thomas

Great tool

2019-05-16

Pros

Always growing and improving. Loving how you can get to the candidate's job placement record directly from their profile now.

Cons

Also, the reporting tool is not easy to use as well as creating custom dashboards. The calendar is not easy to read or use.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tara Lescott

2013-04-25

Of all the software systems out there Tracker is by far the one that suits our way of working best - allowing us the flexibility to design our own workflows, integrate marketing with job activities and work with a simple and easy to work with interface.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Gena Salzmann

User friendly, multi-faceted recruiting tool.

2015-09-28

TrackerRMS does everything and need it to do, and does it well with a user friendly, customizable interface.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Suzi McGhee

2013-04-25

Thanks to Tracker we are now able to respond automatically to leads from our website, follow up with template emails, send campaign emails, and manage projects/reporting all from one easy to use system.

Rating breakdown

Ease of use
Features
Customer support
Source: Software Advice
Helpful?   Yes   No
Read more
Hank Gehron

Highly intuitive and easy to use

2019-05-21

Our company specializes in recruitment for medical and education accounts. We also do staffing project work for high volume accounts.

Pros

Strong database system to house all the candidates and keep all the recruiters up to date with job openings and candidate activities. Tracker RMS is highly intuitive and easy to use.

Cons

Great ability to upload PDF and Word-based resumes. No ability to upload spreadsheets

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Sarah Glover

Fantastic features for any staffing model!

2017-12-20

Pros

Everything from bulk candidate upload, excel contact uploads, lead and reference management and a very interactive and managed ACTIVITY tracker for each contact or candidate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Melanie Da Costa

Major product improvements needed! But overall, pocket friendly and excellent customer service!!

2018-05-25

After a reply kicks in for a posting, it would have been great to get a notification.

Pros

Coming to the Tracker software, I must say that it is user-friendly, pocket-friendly and customizable to fit into one's needs!

Cons

While there have been other minor hiccups every now and then, they have been corrected within 24 hours by the responsive Tracker team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kristin Sprows

First-time ATS admin, Experienced CRM User

2019-09-17

If there is someone not committed to the process, the data input accuracy, or their due diligence, it decreases the potential of what this system can offer.

Pros

It doesn't force me to do any activity using a singular approach.

Cons

It allows you to track leads, add details to records, manage candidates, automate marketing campaigns, integrate with applicable apps such as LinkedIn, track time, manage payroll, store documents, and produce detailed reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kisa Kearney

Tracker RMS review

2017-02-14

I'm still getting used to all the features but it certainly makes my job much easier now.

Pros

I also like that we can search all the job boards AND our database in one place.

Cons

Not able to use the drag and drop feature but hopefully that will be fixed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Melissa Munroe

Excellent Customer Service: help me to quickly understand and customize the software to meet my style and needs.

2018-03-22

Customer Service helps me to quickly understand and customize the software to meet my needs.

Pros

Thorough. Customizable.

Cons

Hot list: It would be great to have an area to save useful links (content) to send to clients fyi. Example: links on informative articles particularly of interest to CFO's to send to: my CFO hot list for their information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Richard Johnson

Great. Very efficient and easy to use.

2017-12-05

We love it.

Pros

Easy to build reports. Great customer service.

Cons

Cannot do colour coding on calendar for different kinds of appointments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kim Gullion

Great change from Bullhorn!

2018-03-06

Tracker's customer service is personal, professional and very quick.

Pros

Our team would agree that one of the largest benefits in Tracker is the ease of work flow and the power of the templates. For example if you are sending a contract to a client once you have placed a consultant, the template will not only send the email with the agreement, but it will also update the job work flow as well as the candidate work flow and close the job all in one step.

Cons

I would like to see the ability to auto-journal multiple email addresses for one contact or consultant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ross Livingston

Small things I wanted to change with my reports

2018-01-18

Customer service is literally the best part of this product, Customer rep is incredibly fast at responding to any issue/question and has fixed or completed anything we've thrown here way. 10/10

Pros

Search is quick, built in email is nice, it's quite customizable which is something that takes some time but makes it much more productive.

Cons

Quite a few bugs but the most frustrating is completing a phone/email task and manually setting the date for a previous date and it'll change it back to current date.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No
Read more
Steven Bergounhon

Excellent transition!

2018-01-11

A few years ago, we bought in to a system and pulled out mid-migration due to inefficiencies and lack of customer support.

Pros

To date, I am extremely happy with the system, customizations, and especially the customer service.

Cons

Overall, the system is very customizable, user friendly so overall, great product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Ted Schoonmaker

The system has been easy to use and is seamless with other software. Customer service has always been available to help and answer questions.

2017-12-19

One of the rep in particular has been instrumental and a great help in teaching me the Tracker System!

Pros

So far it is easy to use.

Cons

The integration with other software products I am trying to learn.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more