Ungerboeck Software Pricing Plan & Cost Guide


Ungerboeck Software Pricing

Pricing model: Subscription

Contact Ungerboeck Software to get a quote to match your needs.

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Ungerboeck Software Pricing Reviews

Pros

  • My overall experience with Ungerboeck has been great. They are always so great to work with and helpful in realizing new projects and ideas that we may have for our institution.Brianna C.Read the full review
  • Great implementation process with a great team of professionals, I can't say enough good things about them.Ed B.Read the full review
  • They also have a great support website with a knowledge center and community based help center. Makes it easy to access information on tips, tricks and best practices at any time.Gina L.Read the full review

Cons

  • Customers also had trouble finding the information needed and registering for the courses, leading to lost revenue through lost customers and more time spent registering customers on the back end.Leslie B.Read the full review
  • Each time an issue needed resolved, we were charged for the time it took to answer a simple question or easily fix a problem that was a glitch through Ungerboeck to begin with.Leslie B.Read the full review
  • The software could not keep up with our needs and led to frustrating encounters both for our customers and for our staff on the customer service side.Leslie B.Read the full review
93%
recommended this to a friend or a colleague

5 reviewers had the following to say about Ungerboeck Software's pricing:

Kelli D.

Ungerboeck for the David L. Lawrence Convention Center

Used daily for 2+ years
Reviewed 2020-10-20
Review Source: Capterra

I have been using Ungerboeck since the late 90's and have used it both on the Destination Management and Venue Management side of the business. I find it the software to be the "Cadillac" of venue management software. I have actually said that I could manage my household on Ungerboeck. Not only is the product superior but the service and support are top notch!

Pros
Since moving to a web based program, the ease of access is what is most important to me and my team. We have real time access so we are able to speak to our customers and provide solid information at the very beginning of the sales cycle. When on the show floor selling to our prospective clients, we are able to get several steps ahead, leaving less to follow up on, after our show. This affords us more time, which results in more revenue. It is a very user friendly product and has many characteristics and habits of windows. I find when I am training new users they automatically try certain commands due to the intuitiveness of the software.

Cons
As with any software, the different versions and modules make it frustrating when I am working with another facility and I find that they are able to do something within the software that I am not and vice versa. I also feel that there is a better way to "package" or "bundle" the pricing for venues that expand their user base and product usage down the line.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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jim s.

Ungerboeck review

Used daily for 2+ years
Reviewed 2020-12-11
Review Source: Capterra

It is good, but there is always room for improvement. I think that most people do not get full use out of the system, as it's not easy for the average person. It's not as intuitive as it should be. I suggested a condensed version at one of the conferences. I.E., "Ungerboeck for Dummies", a more simplistic version. They'd do very well, as most people are overwhelmed by the overall system.

Pros
It is nice to have access online 24/7 and have key information available at your fingertips, when you need it. Accessibility, is important.

Cons
expensive sessions and customization, is costly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rupert C.

Good Sam - RCC Rvw

Used daily for 2+ years
Reviewed 2020-10-15
Review Source: Capterra

Overall experience is excellent. Software is pretty stable. We've been using it for over 14 years now. Great people.

Pros
Ease of use, easy to install on-premise, excellent documentation and support. Company is always open to integration and customization. Software cost is just about right for our company.

Cons
Before, we could only use IE to run the app. But now they have a version that will work with any browser. Heading in the right direction. We will upgrade to this latest version soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Daniel E.

Ungerboeck Review

Used daily for 1-2 years
Reviewed 2020-10-15
Review Source: Capterra

Overall our experience has been very positive. Ungerboeck has revolutionized how we deliver events; significantly improved our efficiency and helped us better analyze our information.

Pros
We undertook a self implementation of the USI software; the System administrator was fantastic in helping us achieve our desired outcomes and working through our desired (and some undesired) workflows; this significantly improved our end result. The software is easy to use and makes sense for the delivery of catering and events; managing our complex booking processes and providing a source of truth of our event information.

Cons
The software is expensive; not necessarily overpriced but everything costs. The online functionality remains quite limited given how important this is in the current environment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kaitlyn S.

Convention Center Scheduling and More

Used daily for 2+ years
Reviewed 2020-10-27
Review Source: Capterra

Pros
The customer service that we have received over the past two+ years, has been awesome. We also like that the base of the software addresses the bulk of what we want it to do, but we have the ability to customize and make tweaks to make it work for our facility. The ability to provide online trainings and support has been awesome. The new certification program is helpful as well.

Cons
Customizing does cost money; for the first year, every time we asked for something it felt like it was going to cost something. I'd recommend setting aside funds for customization each year, as it really does make the software even better. Our accounting team still has to double entry everything; in the sales process, we were told that this system would connect with our accounting software but it does not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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