Usabilla Features

Usabilla

User feedback solutions for websites, emails & apps

4.0/5 (3 reviews)

Usabilla Feature Summary

  • Analytics
  • Customer Email Summaries
  • Knowledge Management
  • Multi-Channel Collection
  • Data Analysis Tools
  • Online Survey
  • Mobile Survey
  • 360 Degree Feedback
  • Campaign Planning
  • Conversion Tracking
  • Email Tracking
  • Multi-Channel Management
  • Real Time Analytics
  • Real Time Data
  • Social Media Integration
  • Activity Dashboard
  • Prioritizing
  • Visual Analytics
  • Campaign Analysis
  • Conversion Optimization Tools
  • Feedback Collection
  • Ratings & Reviews
  • Issue Tracking
  • Surveys & Feedback
  • Graphical Data Presentation
  • Click-Through Tracking
  • Widgets
  • Engagement Analytics
  • Behavior Tracking
  • Customer Experience Management

Competitor Feature Comparison

360 Degree Feedback
API
Activity Dashboard
Behavior Tracking
CRM Integration
Call Center Management
Campaign Analysis
Campaign Planning
Click Tracking
Conversion Rate Optimization
Conversion Tracking
Custom Forms
Customer Experience Management
Email Tracking
Engagement Analytics
Feedback Collection
Issue Tracking
Multi-Channel Management
Prioritizing
Ratings & Reviews
Real Time Analytics
Real Time Data
Social Media Integration
Surveys & Feedback
Visual Analytics
Widgets
Workflow Management
Learn moreCompare App
360 Degree Feedback
API
Activity Dashboard
Behavior Tracking
CRM Integration
Call Center Management
Campaign Analysis
Campaign Planning
Click Tracking
Conversion Rate Optimization
Conversion Tracking
Custom Forms
Customer Experience Management
Email Tracking
Engagement Analytics
Feedback Collection
Issue Tracking
Multi-Channel Management
Prioritizing
Ratings & Reviews
Real Time Analytics
Real Time Data
Social Media Integration
Surveys & Feedback
Visual Analytics
Widgets
Workflow Management
Visit WebsiteCompare App
360 Degree Feedback
API
Activity Dashboard
Behavior Tracking
CRM Integration
Call Center Management
Campaign Analysis
Campaign Planning
Click Tracking
Conversion Rate Optimization
Conversion Tracking
Custom Forms
Customer Experience Management
Email Tracking
Engagement Analytics
Feedback Collection
Issue Tracking
Multi-Channel Management
Prioritizing
Ratings & Reviews
Real Time Analytics
Real Time Data
Social Media Integration
Surveys & Feedback
Visual Analytics
Widgets
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


12 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

Usabilla Feature Reviews

3 reviewers had the following to say about Usabilla's features:

Alexandra Gardner

Doesn't have everything but still pretty impressive tool

2018-12-12

Pretty cool tool, but not the easiest thing to learn and we are struggling with it consistently working properly.

Pros

Our company was able to figure out we had a bug right away solely on the fact that people complained through our Usabilla feedback widget, without it we might not have known as quickly.

Cons

it doesn't allow for native integration and right now are developers are struggling to get it working on all the pages we are trying to test.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Hisao Setoguchi

Good but expensive

2019-10-29

The screenshot feature was zenith - it allows us to rip anything in desired area, so freely.

Pros

We used the software to collect feedback on our documentation from users - for wrong writing, lacking information, or wrong translations.

Cons

The price was so expensive as other feedback systems are emerging.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Entertainment company, 10001+ employees)

Hear your users!

2019-05-23

Overall the tool works exactly as it should! It is reliable and I am able to get more work done in half the time.

Pros

Usabilla is a state of the art tool for listening to feedback and getting answers to questions at scale from the users when they are most prepared to answer them.

Cons

There are some parts of usabilla that could be improved when considering responding to feedback and closing the loop.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more