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Cloud-based usability testing platform for digital assets

(14)

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Userlytics Features

Features Summary

Functionality

4.5

/5

50

Total features

56

4 categories

Userlytics features

A/B Testing
Activity Dashboard
Annotations
Assessment Management
Audience Targeting
Benchmarking
Collaboration Tools
Commenting/Notes

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

69

/user

Per year

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

50

Price starts from

69

/user

Per year

Total Features

56

Unique features

  • Video Support

  • Prototype Creation

  • Assessment Management

  • Software Testing Management

Functionality

4.5

/5

10K

Price starts from

25

/user

Per month

Total Features

91

Features in Common

32

Unique features

  • Template Management

  • Customer Journey Mapping

  • Forms Creation & Design

  • Access Controls/Permissions

Functionality

4.3

/5

6.7K

Price starts from

14

/user

Per month

Total Features

202

Features in Common

29

Unique features

  • Prioritization

  • Budgeting/Forecasting

  • Help Desk Management

  • Alerts/Escalation

Common Userlytics comparisons

Userlytics logo
UserTesting logo
UserlyticsvsUserTesting
Userlytics logo
Userfeel logo
UserlyticsvsUserfeel

Reviewers who mentioned features said:

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Krista A.

Marketing and Advertising, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly and efficient

Reviewed 2 years ago

I really enjoy Userlytics. Aside from the user-friendly and efficient platform, the customer service team is 10 stars out of 5. They are always willing to help me set anything up in such a timely manner - and so nice!!

Pros

The software's interface makes setting up the test, reading and reporting out a breeze. Simple functionality makes something like a robust test just a little bit easier.

Cons

The transcription that is based off of audio is left to be desired and often not able to be used. As a result, we do spend extra time translating ourselves for each panel result.

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Verified reviewer

E-Learning, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So great to have consistent point of contact

Reviewed a month ago

A+ - It's a versatile, full-featured platform backed up by courteous, responsive human support.

Pros

In a time when most vendors change their reps on you every six months or so, it's been terrific to work with the same professional, responsive, low-pressure individual since Day One.

Cons

We don't have any problems to speak of other than many of our colleagues are already familiar with UserTesting so there's been a little bit of a learning curve.

JD
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Jennifer D.

Computer Software, 501-1,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Userlytics is a robust and inexpensive testing platform

Reviewed 3 years ago

Userlytics is a robust and inexpensive testing platform that meets our needs as a software company.

Pros

Creating a study with Userlytics is easy; the interface walks you through each step of the process. Some highlights include the templates that are available for common usability questions and the in-browser testing option for participants.

Cons

We use our own participants for testing and some have difficulty navigating the testing platform when reviewing prototypes.

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Rabindranath Robby S.

Information Services, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Userlytics Review

Reviewed 4 years ago

The business works well once you are able to do a test, you do get paid, but the app itself is not that great when it comes to the full functions. Some of the functions that are important works well, but the other functions on the app I wish were fixed that I mentioned.

Pros

I used the app on the Iphone 8 plus, and also I like that there is even an app available on the phone. The app icon looks professional and the beginning login layout looks good. The functionality of the app works well on most parts.

Cons

When I attempt to login the app on my phone, it does not allow it to remember my username and password and then it will not login automatically. I have to re-enter it, but am able to get into the app afterwards. When I check the test invitations, completed tests, and missed invites, it does not appear, though I have done plenty of them in the past. The payment screen does work, but the contact screen does not show up when you click on it from the menu options.

MW
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Markell W.

Logistics and Supply Chain, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Powerful Tool & With Great Account Management and UX Consulting Support

Reviewed 3 years ago

Userlytics has allowed us to more efficiently and effectively incorporate research and testing into our processes. If you have everything you need to begin (goals / objectives, tasks, recruiting criteria, test script), you can initiate testing almost instantaneously. The tool is generally pretty easy to use. Being able to use the tool for recruiting purposes is a major win, whereas in the past I've...

Pros

Userlytics is a powerful research and testing tool. I love that you can do so many different types of research and testing including questionnaires, card sorting, tree testing, and formal usability testing. When setting up your test scripts, the guided text / examples are perfect if you don't want to create your questions from scratch (or if you simply need a little more guidance to get started). The updates made to the AI Transcription feature have made it a godsend when it comes to efficiently reviewing videos and analyzing test data. I'd like to add that the account executive and UX consultant team(s) are great to work with. They are timely with correspondence, provide excellent customer service, go the extra mile, and deliver solid work.

Cons

A little more flexibility with the card sorting feature. We were trying to set up a card sorting scenario for a recent test a certain way and weren't able to. We had to create a workaround. We still got the results we were looking for. But a little more flexibility would be a great help. Also having a feature that would allow you to show multiple visuals to the user and allow them to select which option is most effective would be another great addition.

JF
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Jenny F.

Online Media, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Comprehensive and Easy to Use

Reviewed 2 years ago

We are about to test how usable our new and existing products are. A major benefit is the time we save by using unmoderated testing for quick checks and tests. Not having to worry about the scheduling logistics is a time-saver.

Pros

Building usability tests in Userlytics is simple and straightforward. The builder walks you through each step, so you don't have to worry about forgetting anything. The templated questions make it very easy to build your usability test. The results dashboard is also very comprehensive, with the ability to create highlight reels, tag, bookmark, download, share, rate, transcribe, etc. Everything we're looking for.

Cons

We have a target audience that is more challenging and expensive to reach using the existing Userlytics panel. Getting relevant results without using custom recruitment (additional expense) was not a viable option for our company. However, we would probably have to use custom recruiting regardless of the usability testing software we chose.

EC
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Emily C.

Design, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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User testing platform with a great user experience for testers and testing participants.

Reviewed 3 years ago

Successfully utilised the platform for a number of user testing, and customer research initiatives. Great support from our point of contact [SENSITIVE CONTENT]. Only downside is that we find the pricing structures and minimum spends required slightly more convoluted than other alternatives, and the fact that unused credits expire if not used in the window of time is off putting. More flexible options would be helpful.

Pros

The level of customisation of user tests, specifically the ability to link out to multiple prototypes is unique to this platform, and not done well elsewhere. It is also very intuitive and uncomplicated to set up a test, launch it and view the results. The ability to curate, annotate and create highlight reels from video clips is a highly useful, easy to use and timesaving feature.

Cons

In the past, we found that integrations with other participant sourcing platforms not that successful, but we have not tried that recently. I personally have experienced no problems with the studies that I have run.

MN
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Myvienne N.

Information Technology and Services, 51-200 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our UX Team is very happy with the tools and participants that Userlytics provides

Reviewed 4 years ago

Unmoderated user tests save a lot of time and provide quick quality feedback. Moderated user tests allow us access to Userlytics' international participants pool. The tool itself is easy to use.

Pros

We mainly run it for unmoderated or moderated user tests. The availability to high quality participants was great, even for profiles that are difficult to find. Userlytics' customer service deserves the highest rating.

Cons

The beta version of the Live Conversation has been functional with minor usability issues. I would love to see some future improvements (e.g. Note taking field, transcription feature, screen sharing possibility for moderators) that would make the Live Conversation an extremely powerful tool.

Vendor response

Thanks for your review and for the feature feedback, Myvienne! Happy to say that with feedback like yours we are working on a screen sharing feature for moderators, are just about to come out with our note taking feature for moderated sessions, and have a transcription feature for unmoderated and moderated studies. Thanks!

NJ
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Nik J.

Information Technology and Services, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A

Reviewed 3 years ago

The support from the Userlytics team is great, always on hand to answer any questions and ensure the project runs smoothly. They take your feedback onboard as will actively promote ideas onto the teams roadmap if it helps improve the product overall.

Pros

Userlytics is a fantastic tool to conduct remote moderated / unmoderated research either on desktop or mobile. Their global panel and quality of participants is impressive and I have never had the same participant twice. I use the transcription and annotation feature when watching videos back and appreciate the new features of card sorting and tree testing which was lacking to be competitive with Usertesting.com and UserZoom.

Cons

Heat-maps and click rates would be very useful to incorporate, along with data on how many participants fail certain parts of the screener to identify where the drop off rates are.

RH
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Rebecca H.

Marketing and Advertising, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Easy to use tool but needs some refining

Reviewed 2 years ago
Pros

The design setting up the test is really easy to use and it breaks it up in stages well.My Account Manager is great and comes back to me quickly if I have queries.

Cons

- It can take a bit of time for the videos to come back and I have often had to nudge my Account Manager to boost the test and get the results back quicker.- Sometimes I'll require 10 testers to do the same test but I might need 5 to be on desktop and 5 on mobile. I can't split this within the same test and I need to duplicate the test and set up another test. This makes it quite long winded, it would be better if I could set these requirements within the same test set up.

AR
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André R.

Computer Software, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Very Simple Userlytics Review

Reviewed 3 years ago

Overall Userlytics is a great software for reviewing software and websites to make some extra money.

Pros

Userlytics is a great software for website testing. It has gave me a lot of tests and all of them payed exactly what was promised. This is a software that I recommend to everyone.

Cons

Although I made a lot of tests, I would like the invitations to stay longer in my email so that I had more time to answer the questions in order to get the tests. However, overall I sitll get a lot of tests, and it is a great software.

LM
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Lulu M.

Design, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good, but not great

Reviewed 3 years ago

Customer service was INCREDIBLE! [SENSITIVE CONTENT] was our account manager, and he would reply to any of the emails I sent him within 5 minutes. That in itself was incredibly valuable as a newbie to the program. The software itself could use a little more development in terms of features and functionality, but overall it's a good program that gets the job done.

Pros

I could easily organize and set up separate tests, and the tagging was very intuitive and helpful. Also customer service was so fast and helpful that I was quickly able to learn the program and use it effectively.

Cons

The dictation was pretty much useless it was so bad, and the analytics on the demographics of the users could definitely be organized better.

LM
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Lisa M.

Information Technology and Services, 5,001-10,000 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Userlytics - a good testing product that's getting even better

Reviewed 3 years ago

Working with [SENSITIVE CONTENT] was fantastic, exceeded my expectations for responsiveness, flexibility with my requests, and professionalism.

Pros

Setting up a test is easy and the 2 preview options are very useful and effective. For participants, joining a test session was easy. The recording quality was very good. Having the transcript option was also a plus. The dashboard and overall 'wizard' design were easy to understand.

Cons

We are a digital consultancy and we purchase testing credits for each client as needed, so it is difficult to coordinate "using credits" across multiple client projects. In general, the credit system is overly complicated and my #1 pain point.

ML
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Monique L.

Sports, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easily accessed user insights.

Reviewed 3 years ago
Pros

Fantastic client support, couldn't speak higher of the support received from Userlytics. Great product, able to easily create tests and access insights. Sharing with stakeholders very easy through results links.

Cons

Some questionnaire logic available in quant survey platforms not available in this product, albeit that's not what the platform is designed for - so barely a con!!

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kaushal b.

Mechanical or Industrial Engineering, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User research? this is your platform!!

Reviewed 2 years ago
Pros

- they are constantly improving there product to meet customer and tester needs- It is a legit platform- they alert testers by email and messages when new tests are available

Cons

- testers are selected on first come first serve basis- this can cause the testers to loose then opportunity - Rest all is ok

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Gbenga S.

Civil Engineering, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Unleashing the Power of Userlytics

Reviewed a year ago

Overall, I am highly satisfied with the value that Userlytics brings

Pros

The most impactful feature for me has been the ability to conduct remote usability tests, which has allowed me to gather data from a larger and more diverse user base. The platform is incredibly easy to use, even for someone like me who is not technically savvy. The intuitive interface and step-by-step instructions make it a breeze to set up and run tests.

Cons

I feel that the platform could benefit from additional customization options to make the data analysis process more streamlined.

LM
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Liis M.

Computer Software, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Userlytics user testing

Reviewed 3 years ago

They are a great tool in times of pandemic to conduct safe contact-free user testing, also the results are faster and easier to analyze than in-person testing. Not mentioning the overheads and paperwork we avoid as a result of not conducting them ourselves.

Pros

While they help us with user testing, the best part of this company are their client-facing teams. When you do have any issue / question etc they reply fast and are super friendly. Really great service team.

Cons

They are still young company, so sometimes the testers are not overly professional, and there's some functionality still missing from their site, but I'm sure they'll get there. Until then the CS is helping out.

TV
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Tino V.

Marketing and Advertising, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Userlytics revoew

Reviewed 3 years ago
Pros

I like how easy the platform is to use and to find answers through the data provided via user test

Cons

The thing I like least is I think it should show u products that could also benefit u