App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

UserVoice Logo

UserVoice

Build better products with intelligent product feedback

(15)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

UserVoice Reviews

Overall rating

4.3

/5

70

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.64/10

Reviews by rating

Pros and cons

I like the constant updates, a great knowledge base. The most amazing part for me that guys are using their own tool for their product management.
When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.
Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what.
We were constantly struggling to get it to work properly in the beginning. I thought the set up was horribly confusing and time consuming.
The lack of the feature where a user can select his or her language, and automatically have the Knowledge Base switch to that language, is anathema to an SaaS business looking to scale globally.
When you cc someone on a ticket, the cc-ed recipient cannot see the customer's email address. Quite hard to navigate through the interface.
Filter reviews by

Overall rating


Company size


Industry


Time used


70 reviews

Recommended