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vcita vs Pomelo Health Comparison

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Overview

Category Leaders

vcita is an all-in-one business management app designed with small businesses in mind, helping you manage your clients, schedule,...

Category Leaders

Patient Engagement Platform designed to simplify provider and patient flows. Online booking, secure messaging, broadcast,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

12.45

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

130

42

9

5

8

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.3

5

4

3

2

1

16

17

6

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

I loved that all of the scheduling and finance management was transferred online, as this administration side 2as a part of the business that I wasn't enjoying, but was also taking a lot of time.
Robust, all inclusive system, with outstanding customer support.
I like the ease of use and the time efficiency that this software has brought into the administrative aspects of my ministry.

Pros

It have been a great partnership and the Pomelo team has been very supportive and responsive.
My experience has been good. My contact has been extremely helpful dealing with all my questions.
This software integrates seamlessly into our EMR system and has great options for sending appointment reminders to our patients.

Cons

This avoids many internal developments that are often inefficient or very costly.
No Vcita no business for me. They have no live support, I've hated this from day 1.
You cannot delete appointments made in error nor can you 'actually' delete contacts.

Cons

When someone cancels appointment, it deletes from EMR software. Would prefer it kept appt in my system but said cancelled; this way less change someone is lost to follow up.
Terrible support, they responded by deleting my account and data. I responded and they have not replied.
Set up was confusing and not able to make changes based on what we require.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features199
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Attendance Tracking
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Availability Management
  • Batch Processing
  • Bill Payment
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • Business Card/Badge Scanning
  • Business Coaching
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Reminders
  • Campaign Management
  • Candidate Profiles
  • Care Plan Management
  • Care Summaries
  • Case Management
  • Cataloging/Categorization
  • Chat/Messaging
  • Class Management
  • Class Registration
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Clinical Notes
  • Collaboration Tools
  • Communication Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Mobile App
  • Customer Service Analytics
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Data Capture and Transfer
  • Data Import/Export
  • Data Security
  • Data Storage Management
  • Desktop Notifications
  • Document Management
  • Document Storage
  • Drip Campaigns
  • E-Prescribing
  • Electronic Payments
  • Email Alerts
  • Email Campaign Management
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Enrollment Confirmation
  • Estimating
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exercise Library
  • FAQ
  • Facility Scheduling
  • Faculty/Staff Management
  • File Management
  • File Sharing
  • File Storage
  • File Transfer
  • For HVAC Companies
  • For Medical Purposes
  • For Physical Therapy
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • Group Registration
  • Group Scheduling
  • HIPAA Compliant
  • Health Record Access
  • Healthcare Compliance
  • Hourly Billing
  • Image Library
  • In-person Trainer
  • Intake Management
  • Interaction Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Job Scheduling
  • Lab Results
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lesson Notes
  • Life Coaching
  • List Management
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Mass Texting
  • Medical Billing
  • Member Management
  • Membership Management
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Coupons
  • Mobile Optimized Emails
  • Mobile Payments
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • No-Show Tracking
  • Nutrition Program
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Classes
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Registration
  • Online Trainer
  • Parent Portal
  • Parent/Student Portal
  • Patient Communications
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Collection in the Field
  • Payment Processing
  • Payment Reminders
  • Payroll Management
  • Performance Metrics
  • Physician Management
  • Physician Scheduling
  • Point of Sale (POS)
  • Practice Management
  • Prescription Renewals
  • Prioritization
  • Progress Notes
  • Project Billing
  • Promotions Management
  • Push Notifications
  • Queue Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Scheduling
  • Real-time Updates
  • Records Management
  • Recurring Appointments
  • Recurring/Subscription Billing
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Room Booking
  • SMS Marketing Managment
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Score Tracking
  • Search/Filter
  • Secure Data Storage
  • Secure Messaging
  • Segmentation
  • Self Check-in/Check-out