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vcita vs Luma Health Comparison
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Luma Health
95pts
Overview
vcita is an all-in-one business management app designed with small businesses in mind, helping you manage your clients, schedule,...
Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the entire...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$12.45/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
/
No info available
/- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
I love the ease of navigating through this software. It’s very user friendly and if I have questions I can call and get friendly customer service.
It’s good for keeping your business up and running. CRM is very nice and the mobile app is convenient.
Its a clean design and offers me all I need at a good price point. I've been a customer for 5 years and I really want to keep using them but I just can't afford to be down as often as I am.
Pros
There are a lot more positives then negatives. For my money it has been so helpful, it’s like having a dedicated employee for a fraction of the price.
I love that Luma gives us the opportunity to customize the messages that go out to our patients. We have used other software that didn't and this capability is huge for us.
This has been the best customer service experience we have had. Luma has been very responsive and attentive to our needs.
Cons
THEIR LACK OF CUSTOMER SERVICE!!! As I said they are the life blood of my business but this is the 3rd time in less than 2 years my pop up is not working and neither is the scheduler.
Our clients struggled with the appointment process and became frustrated with the system. We had to go another direction and were out $615 for only three months of service.
The limitation with the PayPal automation, as I cannot specify which service I am automating in zapier. The layout of the emails coming from the platform with coding, doesn't look very high level.
Cons
This was unacceptable and rendered the online booking useless.
For example if provider A has a full schedule an Provider B has an empty schedule only patients who cancel from provider A schedule will have their slots visible to others to book.
We had some initial difficulty in the restrictive options of the responses patients could use in responding to the texts.
Key features
- Total features178
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Attendance Tracking
- Auto-Dialer
- Auto-Responders
- Automated Responses
- Automated Scheduling
- Availability Management
- Batch Processing
- Bill Payment
- Billing & Invoicing
- Billing Portal
- Booking Management
- Business Card/Badge Scanning
- Business Coaching
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Reminders
- Campaign Management
- Care Plan Management
- Care Summaries
- Cataloging/Categorization
- Charting
- Chat/Messaging
- Class Management
- Class Registration
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Clinical Notes
- Collaboration Tools
- Communication Management
- Compliance Management
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Management
- Credit Card Processing
- Customer Database
- Customer History
- Customer Mobile App
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Data Import/Export
- Data Security
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- E-Prescribing
- Electronic Payments
- Email Campaign Management
- Email Invitations & Reminders
- Email Management
- Email Marketing
- Employee Management
- Employee Scheduling
- Enrollment Confirmation
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exercise Library
- FAQ
- Facility Scheduling
- Faculty/Staff Management
- Feedback Management
- File Sharing
- File Transfer
- For Medical Purposes
- For Physical Therapy
- For Salons and Spas
- Forms Management
- Gift Card Management
- Group Registration
- Group Scheduling
- HIPAA Compliant
- Healthcare Compliance
- Hourly Billing
- Image Library
- In-person Trainer
- Intake Management
- Interaction Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lesson Notes
- Life Coaching
- List Management
- Loyalty Program
- Marketing Automation
- Mass Texting
- Medical Billing
- Member Management
- Membership Management
- Message Personalization
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Optimized Emails
- Mobile Payments
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Multi-Physician
- Multi-Provider Practice
- No-Show Tracking
- Nutrition Program
- On Call Scheduling
- One-to-One Messaging
- Online Booking
- Online Classes
- Online Forms
- Online Invoicing
- Online Payments
- Online Registration
- Online Trainer
- Parent Portal
- Parent/Student Portal
- Patient Education
- Patient Engagement
- Patient Intake
- Patient Management
- Patient Portal
- Patient Records Management
- Patient Scheduling
- Payment Processing
- Payment Reminders
- Performance Metrics
- Physician Management
- Physician Scheduling
- Planning Tools
- Point of Sale (POS)
- Practice Management
- Progress Notes
- Progress Tracking
- Project Billing
- Promotions Management
- QuickBooks Integration
- Quotes/Estimates
- Ratings / Reviews
- Real-Time Chat
- Real-time Scheduling
- Real-time Updates
- Records Management
- Recurring Appointments
- Recurring/Subscription Billing
- Referral Tracking
- Reminders
- Remote Treatment Plans
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Resource Scheduling
- Room Booking
- SMS Marketing Managment
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Scheduling
- Score Tracking
- Search/Filter
- Secure Messaging
- Segmentation
- Self Service Portal
- Shared Contacts
- Social Media Integration
- Softphone
- Sport Coaching
- Staff Management
- Surveys & Feedback
- Team Calendars
- Team Management
- Template Management
- Territory Management
- Third Party Integrations
- Treatment Packages
- Treatment Planning
- Video Conferencing
- Video Consultations
- Virtual Waiting Room
- Website Integration
- Widgets
- Workflow Management
- Total features72
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Attendance Tracking
- Auto-Dialer
- Auto-Responders
- Automated Responses
- Automated Scheduling
- Availability Management
- Batch Processing
- Bill Payment
- Billing & Invoicing
- Billing Portal
- Booking Management
- Business Card/Badge Scanning
- Business Coaching
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Reminders
- Campaign Management
- Care Plan Management
- Care Summaries
- Cataloging/Categorization
- Charting
- Chat/Messaging
- Class Management
- Class Registration
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Clinical Notes
- Collaboration Tools
- Communication Management
- Compliance Management
- Confirmation/Reminders
- Contact Database
- Contact Management
- Content Management
- Credit Card Processing
- Customer Database
- Customer History
- Customer Mobile App
- Customer Service Analytics
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Data Import/Export
- Data Security
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- E-Prescribing
- Electronic Payments
- Email Campaign Management
- Email Invitations & Reminders
- Email Management
- Email Marketing
- Employee Management
- Employee Scheduling
- Enrollment Confirmation
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exercise Library
- FAQ
- Facility Scheduling
- Faculty/Staff Management
- Feedback Management
- File Sharing
- File Transfer
- For Medical Purposes
- For Physical Therapy
- For Salons and Spas
- Forms Management
- Gift Card Management
- Group Registration
- Group Scheduling
- HIPAA Compliant
- Healthcare Compliance
- Hourly Billing
- Image Library
- In-person Trainer
- Intake Management
- Interaction Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lesson Notes
- Life Coaching
- List Management
- Loyalty Program
- Marketing Automation
- Mass Texting
- Medical Billing
- Member Management
- Membership Management
- Message Personalization
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Optimized Emails
- Mobile Payments
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Multi-Physician
- Multi-Provider Practice
- No-Show Tracking
- Nutrition Program
- On Call Scheduling
- One-to-One Messaging
- Online Booking
- Online Classes
- Online Forms
- Online Invoicing
- Online Payments
- Online Registration
- Online Trainer
- Parent Portal
- Parent/Student Portal
- Patient Education
- Patient Engagement
- Patient Intake
- Patient Management
- Patient Portal
- Patient Records Management
- Patient Scheduling
- Payment Processing
- Payment Reminders
- Performance Metrics
- Physician Management
- Physician Scheduling
- Planning Tools
- Point of Sale (POS)
- Practice Management
- Progress Notes
- Progress Tracking
- Project Billing
- Promotions Management
- QuickBooks Integration
- Quotes/Estimates
- Ratings / Reviews
- Real-Time Chat
- Real-time Scheduling
- Real-time Updates
- Records Management
- Recurring Appointments
- Recurring/Subscription Billing
- Referral Tracking
- Reminders
- Remote Treatment Plans
- Reporting & Statistics
- Reporting/Analytics
- Rescheduling
- Resource Scheduling
- Room Booking
- SMS Marketing Managment
- SMS Messaging
- SMS Reminders
- Scheduled Messaging
- Scheduling
- Score Tracking
- Search/Filter
- Secure Messaging
- Segmentation
- Self Service Portal
- Shared Contacts
- Social Media Integration
- Softphone
- Sport Coaching
- Staff Management
- Surveys & Feedback
- Team Calendars
- Team Management
- Template Management
- Territory Management
- Third Party Integrations
- Treatment Packages
- Treatment Planning
- Video Conferencing
- Video Consultations
- Virtual Waiting Room
- Website Integration
- Widgets
- Workflow Management
Integrations
- Total integrations32
- Constant Contact
- Gmail
- Google Analytics
- Google Calendar
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Wordpress
- Xero
- Zapier
- Zendesk
- Total integrations13
- Constant Contact
- Gmail
- Google Analytics
- Google Calendar
- HubSpot CRM
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- PayPal
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Wordpress
- Xero
- Zapier
- Zendesk
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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vcita vs. Luma Health
See how vcita and Luma Health stack up against each other by comparing features, pricing, ratings, integrations, security & more.
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