Velocify Reviews - Page 5

Service and support are very good. The customization of the product allows us to run a very unique business model.

Our account is extremely customized. I would like to see some additional customization/functionality to take advantage of.

It is so customizeable! Anything you need it to do, it can and will do!

The only - and I mean the only thing - that I don't like is emailing for help. But even that isn't as bad as it sounds because they are so fast at getting back to you!

We have been impressed with the level of training and customer service. The system is flexible and easy to customize for our particular needs.

It was complicated to learn, and we feel that the backend isn't that user-friendly.

It's easy to work with. People are very nice and understanding and explain everything to you! It's sweet!

There is nothing I like least and the vendor is excellent. I have nothing negative to say!

The system is extremely robust. No matter what you need to do, there is a way to do it. We've used other systems in the past, and they didn't even come close to Velocify.

We ave to cut and paste emails to the system. The text feature isn't as strong as the rest of the system.

It automates our sales process. They are friendly to our employees. The video training is effective for our people.

It's hard to find fault. They have a great all-around solution. We have the same rep year-round, who is very personable.

I never had a dropped call and I liked the options it has for organizing clients and tracking calls.

I found myself restarting when things froze up or didn't work properly. With so many programs running, it stands out when one had issues more than others.

Easy to maneuver around in. Once you play around with it a couple of times, it becomes very easy to use. Everything can be figured out, even if your computer skills are lacking.

Nothing. I use the system every day and find it to be extremely useful.

I like the ease of use and the analytics. I also like seeing what my Agents are doing and not doing, along with all the info necessary to correct.

The cost is a bit high, and with no prior knowledge, it was difficult to get things tuned up.

I like the fact that pertinent information is listed on each row.

When you click into edit the lead, I would like to see the DOB for the lead on the Primary contact page to make that a little easier.

It's a true lead management platform that can do everything you need and more. It has the ability to import multiple lead sources.

We need more more support and best practices. We shouldn't have to figure out so much on our own.

It's flexible and customizable. It has good tools to track productivity.

Frequent restarts are required sometimes, especially when talking with one client for a long period of time.

The product is great. We have been using it since day one. When changes are required, they are readily easy to implement. As a vendor, Velocify is great as well.

There were times I felt neglected by both sales and support.

We can use it in a collaborative environment and stay on top and in close contact with all of our leads and new contact additions.

It took a little while to learn how to use it the right way.

I like that the leads are real people that actually are interested in purchasing or refinancing.

Lead Manager Page layout and tracking of customers. It really comes down to the over all look and format.

Quick, smart, and understandable Customer Support (lots of easy-access help and support on the site itself). The product is perfect for our company's needs.

The program manages your whole database by itself; it saves a lot of office work.

Their one-on-one hands-on approach is lacking in modern day companies. Velocify has been top-notch with customer care and support.

It lacks integration access outside of the mortgage industry.

The software allows for multiple strategies for calling on leads.

It can be difficult training all users to fully understand and take the proper steps on how to use the software during the sales process.

I like that it has a decent price, and it is so easy to use and efficient at getting the maximum amount of calls out while keeping everything organized.

I can honestly say I don't have anything I dislike about this product.

Shotgun Connect is the only way to run your business if you're buying leads from the internet. The reporting I can get is easy to run.

It takes time to set up this product; however, it will pay off huge dividends.

I like the functionality and usability.

Everything is great! My rep is always available. The interface and functionality of the system is second to none, and the price is very reasonable for everything it does.

It's intelligent, easy to use, and useful. I'll be sure to follow it for a long time and recommend to others.

There isn't much I dislike. It took a second to get used to, but I have nothing to complain about.

I like how flexible the software is to meet our specific needs! We can change it when we need to!

It can be hard to get assistance/clear instructions through support.