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Vend vs Hike Comparison

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Overview

Vend is powerful POS software, inventory management, ecommerce & customer loyalty for retail. Sell in-store, online or on-the-go...

Hike cloud / iPad POS is a complete POS system with inventory, loyalty program, eCommerce, appointments, employee rosters...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

69

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

59

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

222

5

4

3

2

1

125

62

17

3

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

3.9

40

5

4

3

2

1

23

6

3

1

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

We love the ease of configuration and customization that is available. Looking forward to our growth expansion, we have concluded that we have made a right selection for a POS platform.
I have been using the Vend for more than six months. I am really happy with; the POS is very good and easy to use, even for those who dont have any POS experience.
Vend is a great app for businesses willing to dish out. Vend makes the price tag worth it but having a great designed app which packs a lot of features for a great experience.

Pros

It works seamlessly with Woo Commerce, which has been nice too. The reporting tools are helpful and full of variety, and we are enjoying the custom report feature as well.
The support staff has been super friendly, responsive and helpful. Rather than giving us flippant answers with links to FAQs, they have actually provided constructive and personalized responses.
We came from Vend, this is just amazing. Auto updates status, stock, perfect integration and super quick to update both sides.

Cons

Can’t change a payment method if you hit the wrong one causing issues at end of day. Has messed up inventory/costs 2-3 x and we lost our work.
Customer support is garbage. These guys happily take your money but when a problem occurs your left to basically sort problems out yourself with cookie cutter answers from a woeful support team.
In other words, it can't all be from 3 people making mistakes in one system when we all discuss and get frustrated by it on a daily basis.

Cons

Reporting is lacking, syncing sales, customer details, etc is horrible, search functionality is cumbersome. Products, sales and customers are duplicated, and sometimes lost entirely.
My experience with Hike has been horrible, the system has major flaws and the company as a whole is unprofessional.
The app keeps hanging, we keep losing conncetion to printer and scanner. The currency keeps changing from the store currency.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review21 days ago

Key features

  • Total features41
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • CRM
  • Cost Tracking
  • Customer Accounts
  • Customer Database
  • Customer History
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Item Management
  • Layaway Management
  • Loyalty Program
  • Multi-Channel Management
  • Multi-Location
  • Order Management
  • Ordering Automation
  • Point of Sale (POS)
  • Pricing Management
  • Product Identification
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Reporting
  • Reorder Management
  • Reporting/Analytics
  • Restaurant POS
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SKU/UPC Codes
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Supplier Management
  • Touch Screen
  • Warehouse Management
  • eCommerce Management
  • Total features27
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Barcode Recognition
  • Barcoding/RFID
  • CRM
  • Cost Tracking
  • Customer Accounts
  • Customer Database
  • Customer History
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Forecasting
  • Gift Card Management
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Item Management
  • Layaway Management
  • Loyalty Program
  • Multi-Channel Management
  • Multi-Location
  • Order Management
  • Ordering Automation
  • Point of Sale (POS)
  • Pricing Management
  • Product Identification
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Reporting
  • Reorder Management
  • Reporting/Analytics
  • Restaurant POS
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SKU/UPC Codes
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Supplier Management
  • Touch Screen
  • Warehouse Management
  • eCommerce Management

Integrations

  • Total integrations52
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations14
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hike logo

Hike

Easy to Use and Support is Great

Reviewed 2 years ago

Was easy to install and simple to integrate. I did have a little trouble syncing the Tyro POS initially because I did it incorrectly initially, but [SENSITIVE CONTENT HIDDEN] was quick to respond and the fix was easy.

Pros

The best part about Hike, initially, was that I could transfer my products from Vend to Hike and then to Woocommerce. And also the fact that I have the one platform to integrate everything - woocommerce, Tyro, Xero and Mailchimp - making life much simpler!

Cons

Being able to change/add loyalty points to specific customers would be great.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hike logo

Hike

WOW!

Reviewed 2 years ago

I'm a web developer who specialises in POS systems and WooCommerce / web systems. We came from Vend, this is just amazing. Auto updates status, stock, perfect integration and super quick to update both sides. My clients are happy! That means they pay me.. Amazing!

Pros

Super fast support to start with. Under 2 mins every time!! But the two way sync is amazing!

Cons

Nothing just yet. Can't even find one thing I don't like.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hike logo

Hike

We are so happy we switched to Hike POS!

Reviewed 2 years ago

From day one Hike has been a breeze to set-up and use, and is less stressful for us than the prior POS systems we tried (Quickbooks POS, Vend POS, Korona POS, Litespeed). The support staff has been super friendly, responsive and helpful. Rather than giving us flippant answers with links to FAQs, they have actually provided constructive and personalized responses. Rather than saying options aren't available, they actually put it up for consideration as a new feature if it doesn't already exist. It hasn't had the connection issues like Vend was been having, where their servers go down for half the day and can't handle offline sales.

Pros

The features are so customizable and rich! We required the ability to handle a complex inventory and were having trouble finding a POS that could handle our demands, but Hike has exceeded our expectations! They handle our needs for separate SKU/UPCs (which Vend POS didn't). The Sell screen has the ability to show how many products are on hand for products, and is not laggy like other browser systems...

Cons

It's a little more "click" intensive sometimes, where options are specific to the items and harder to 'apply to all' on purchase orders, or has common pitfalls such as browser compatibility (they recommend Chrome, but Opera did work with a few differences).

Vendor response

Hi Shanna, Thank you for your wonderful review. Glad to hear that you are happy switching to Hike. We always improving our platform based on customer feedback and have heaps of new features in the pipeline for the coming month. We certainly take pride in our support as that sets up apart from many of our competitors. Any more questions and we are just a click away :) Cheers to your continued retail success! Emma