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Vend vs Lightspeed Retail Comparison

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Overview

Vend is powerful POS software, inventory management, ecommerce & customer loyalty for retail. Sell in-store, online or on-the-go...

Category Leaders

Lightspeed Retail is a complete point of sale (POS) & inventory management tool that simplifies time-consuming tasks like...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

69

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

79

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

222

5

4

3

2

1

125

62

17

3

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.2

882

5

4

3

2

1

565

146

54

33

84

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

Pros

We love the ease of configuration and customization that is available. Looking forward to our growth expansion, we have concluded that we have made a right selection for a POS platform.
I have been using the Vend for more than six months. I am really happy with; the POS is very good and easy to use, even for those who dont have any POS experience.
Vend is a great app for businesses willing to dish out. Vend makes the price tag worth it but having a great designed app which packs a lot of features for a great experience.

Pros

When I have spoken to a tech they have been excellent in understanding my question and providing a solution. At times working outside the box to create the best result with the conditions present.
Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased.
We love how easy this was to set up. It does not require buying $20,000 worth of equipment like our first POS system did back in 2008.

Cons

Can’t change a payment method if you hit the wrong one causing issues at end of day. Has messed up inventory/costs 2-3 x and we lost our work.
Customer support is garbage. These guys happily take your money but when a problem occurs your left to basically sort problems out yourself with cookie cutter answers from a woeful support team.
In other words, it can't all be from 3 people making mistakes in one system when we all discuss and get frustrated by it on a daily basis.

Cons

This POS system is terrible for retail shops doing anything more than a standard sale. It's unintuitive, confusing, easy to make errors and very frustrating.
Limited options for payment processing, having to go with a non integrated payment was frustrating, and we were also limited with payment processing options for our eCommerce site.
It’s extremely frustrating and not user friendly at all. In fact, I think the whole system is deeply flawed and unworkable.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review12 days ago

Key features

  • Total features41
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In / Out
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Item Management
  • Kitting
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Configurator
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shopping Cart
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third Party Integrations
  • Touch Screen
  • Transaction History
  • Vendor Management
  • Warehouse Management
  • Website Management
  • eCommerce Management
  • Total features107
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Barcode Printing
  • Barcode Recognition
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In / Out
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Item Management
  • Kitting
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Price / Margin Management
  • Pricing Management
  • Product Configurator
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shopping Cart
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third Party Integrations
  • Touch Screen
  • Transaction History
  • Vendor Management
  • Warehouse Management
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations52
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations101
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Vend logo

Vend

Small business POS

Reviewed 4 years ago

We went with Lightspeed after demoing several programs. I used the 30 day trial with Vend and liked many aspects of it. Lightspeed offered a better multi store solution

Pros

Simple execution. Very intuitive setup and operation. I merged data from a .CSV file without any difficulty. Out of the box easy to implement system.

Cons

Some limitations. Requires strong WIFI connection - otherwise you will have some lag when ringing up or general system use. Not a great multi store solution.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Vend

OK when it works. Good luck when you need support!

Reviewed a year ago

No benefits whatsoever.

Pros

Good feature set for the retail environment.

Cons

Support is AWFUL. And I mean truly AWFUL. Today for example, VEND is having problems with credit card authorization. The authorizer, Worldpay from FIS sees the transaction and approves it but VEND fumbles the transaction and doesn't accept the payment. Attempts at getting support from VEND have not been fruitful. Ever try to run a retail store when you can't accept card payments? VEND uses a BOT to try to front-end support requests. They need to invest in HUMANS to provide support. Yes, humans are expensive, but so is VEND's software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Vend

After a year of use...

Reviewed 4 years ago

After one year of using Vend my impression of the product has dropped drastically. The reporting functions are pretty much a joke and the accounting features are a disaster. The only thing worse than these two things is the customer service department which for a year has responded to virtually every inquiry with "The program can't do that", or "It is a feature we are looking to add." There is no...

Pros

Front end is clean and simple for employees to use. Fine for a very small or beginning business.

Cons

Reporting functions are terrible. System was not designed by anyone with any understanding of accounting or running a B&M retail business. Only capable of working for a very small retail business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Vend logo

Vend

Great, low cost option for a quality POS

Reviewed 5 years ago

Point of sale needed for retail business

Pros

Simple to use. Flexible, and can cover multiple locations. Very easy inventory management, and can do inventory counts right online, and you can break up products into categories.

Cons

There isn't much. The only thing that I wish it could do is easily sync inventory with Enterprise desktop editions of Quickbooks. It does support Xero and Online Quickbooks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Vend

Vend used to be the best, but now it's Lightspeed X

Reviewed 2 months ago

The more they iterate on the software, the more they remove useful features. Combined with how much they cost, there is a stronger choice out there (php pos)

Pros

This is the most bulletproof POS for the money. Everything that works, works better than other platforms.

Cons

They kept raining the price of the pos until they were sold to Lightspeed. Lightspeed is making changes so quickly that their own documentation is pretty worthless. Vendors they work with will call you with sales calls. I also don't like the continued removal of features (sorting by qty, eccomerce, sales ledger)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Vend

Pricey product and poor inventory management.

Reviewed 5 years ago

Knowing what I did need in retail Software.

Pros

It has all the bells and whistles when it comes to setting up your retail store. It allows more than one register and many users.

Cons

The inventory management was terrible. I had one brick and mortar and an online store and the inventory was constantly off. Also you have to pay extra for customer support if you need to call and solve a problem immediately (register not working during business hours etc.)

Vendor response

Hi Brianne, Sorry to hear you've had a negative experience with Vend - not what we like to hear at all! If you were using Vend Ecommerce or an ecommerce integration built by Vend (like Shopify) our experienced team are here to help 24/7 with inventory management. If you were using a third party ecommerce integration that wasn't built by Vend, we recommend retailers get in touch with that...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vend logo

Vend

Brilliant for sme startups! Cheap and highly functional. Good value

Reviewed 7 years ago
Pros

Simple enough to use and can perform most functions needed by small retail operarions!

Cons

Not seamless enough integration to Shopify. I think Vend have released their own ecommerce solution so try exploring that. Must be better.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Vend

Very streamlined for online and retail needs

Reviewed 4 years ago

Online and offline and retail POS all integrated in one program.

Pros

It integrates the online and retail inventory at the same time. Like the basic website template and all that you can do to make it look like a real website with other information besides a shopping cart!

Cons

Does not support coupon codes! Thought about leaving Vend POS several times because of this problem.

Vendor response

Hey there, thanks for taking the time to review Vend POS! Apologies that we don't currently have a feature to generate coupon or promo codes. This is a highly requested feature we're aware retailers would love to see on Vend. If this feature is added to Vend, we'll be sure to send out an update. Thank you for your feedback. Best, Lucia (Vend's Community Manager)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vend logo

Vend

Customer Support is Amazing!

Reviewed 6 years ago

I love the functionality of VEND. I like how you can categorize products as well as search for them. They continue to improve their software offerings to accommodate the needs of the retailer. Whenever an issue came up, they were immediate to respond and resolve the problem. Their training team is amazing! No surprise hidden expenses!

Pros

Great product for running a retail store! The product works very well and set up is quite easy.

Cons

Depending on merchant account, the software doesn't always allow refunds to be performed at the till (iPad).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Vend logo

Vend

Full of Functionality

Reviewed 2 years ago

We use Vend in a guitar retail and repair shop to keep our inventory and repair prices organized.

Pros

Vend has a very versatile and flexible workflow, with lots of features and options to work for most any retail scenario your business may face.

Cons

With all the features and options, many of them are tucked away in submenus, and therefore provides a steep learning curve if you lack someone to tutor you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Vend logo

Vend

POS

Reviewed 4 years ago
Pros

Eady to use if you're only operating a retail store and need a POS system and have an accounting system that can be integrated

Cons

Cant handle complex inventory costing so all the costing per SKU must be outside vend. It would be be great to have a better costing system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Vend

Excellent platform and easy to use.

Reviewed 4 years ago
Pros

Great cost effective software for our retail business. Our associates find it easy to use and has regular updates that are easy to implement.

Cons

Needs more enterprise like features for the back-end inventory management. Some more mobile functionality with payment options would be better.

Vendor response

Hey Jim, thanks for taking the time to review Vend POS. Appreciate your feedback and happy to hear that you and your associates are finding Vend easy to use! If you have any specific feature requests around inventory or would like to let us know what kind of mobile functionality you'd like to see with payment options, please let us know using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Vend logo

Vend

SImple basic retail POS

Reviewed 5 years ago

If you looking for basic POS retail this product works but limited if you have specific / more detailed feature needs

Pros

Ease of Use. Easy install and data entry. Handles all the basic POS functions. Easy to manuvere through software and customer service was very good.

Cons

Does not handle our needs. We are a furniture business and need customizable invoices, customer databases, and the ability to special order products with depsoits. System is not as robust as more expensive solutions but you get what you pay for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Vend

Solid for Small Businesses

Reviewed 3 years ago

Overal it was good, I think for a small business that's trying to save on expenses and monthly costs - it's a viable option. Once you start making some real cash, and you want to go online as well - I think there are better platforms to fit your need

Pros

We used this for a small retail clothing store. It was managed remotely and easily updated within the shop. It was easy to see analytics for sales

Cons

Our CC processor wasn't accepted at the time, so we had to input our credit card sales manually. This was a hassle but was eventually fixed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Vend

Perfect for an uncomplicated retail business

Reviewed 3 years ago

Vend helped us get our business off the ground when our budget was very limited. Setup and operation was a breeze, and if there was a bit more functionality for bar operations, we would have stuck with it. We ended up having to reluctantly switch to a different, far more expensive software in the end, but Vend was great for most aspects of our business.

Pros

The user-friendliness and intuitiveness of Vend was great for us in our start-up phase at our brewery. We operated a retail store and taproom/bar using Vend for about six months.

Cons

Ultimately, there was a lack of complexity in the software for running a bar/taproom in terms of being able to use tabs. There is a 'tab' / layaway function we used as a workaround but it is not meant for this purpose.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Vend

Vend Is a Great POS Software, Just Wish It Was More Customizable

Reviewed 4 years ago
Pros

Vend is an excellent and fail-safe POS for small businesses. While data entry and inventory search functionality is generally a breeze, depending on the nature of your business or inventory, you may run into difficulties keeping categories of products isolated from one another. Stock orders are a breeze and staff is very helpful.

Cons

I only wish the interface was a little more malleable and user customizable as it seems that it's slowly being tailored to best suit its most standard applications, rather than oriented towards creative retail pursuits with singular demands.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Vend

Excellent POS software for small retailers!

Reviewed 6 years ago
Pros

It has a lot of functionality. Which is a must in a high paced retail environment? It also works in a cloud meaning you can access it anywhere from any device - perfect for keeping a close eye on your sales going up!

Cons

As it is a SaaS software, sometimes you have to wait a long time for a new functionality that you wish it had.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Vend

Vend review

Reviewed 6 years ago

Been using this system for over a year. Some of the features can be a tad bit buggy, but over all easy to use for a basic retail store they doesn't require work orders, or Special orders.

Pros

The UI and layout is clear and simple.

Cons

buggy when adding products. Cannot add products on the fly or do special orders. Cannot do work orders.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Vend

Great cloud based software. Very friendly for businesses looking to grow.

Reviewed 4 years ago

Better overall control of my entire retail business and its 5 locations. Vend should consider adding time clock functions for users to clock in and out, and to create new sales information from those users like sales per hour, etc.

Pros

Inventory tracking features. Being able to see all outlets inventory at the same time. Inventory transfers are very intuitive and easy to perform, same with stock orders.

Cons

Pricing and sale discount features aren't easy to apply for a membership type of system. Updating Price Books is a hassle as its current layout for each price book is not easy to navigate if one product's price needs to be changed inside of a price book with hundreds of products.

Vendor response

Hey there, thanks for your review of Vend POS. We agree Vend's the best point of sale for businesses looking to grow! If you're wanting to add extra staff management functionality, check out the Vend + Deputy integration. Deputy is a cloud based all-in-one employee scheduling, time & attendance, tasking and communication platform that you can connect to Vend for greater insight on sales trends and...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vend

A fan

Reviewed 5 years ago
Pros

The customer service is out of this world. They NEVER leave you hanging & always resolve my issues in the one phone call. These guys truly understand retail & the time pressures involved & have never let me down. They're generally good, fun peeps to deal with as well.

Cons

I have a pretty demanding list of requirements for reporting & some of them require a bit of excel manipulation, HOWEVER - the data has always been there, I've just needed to massage it a bit.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Vend

We have been using Vend for our retail business for over 5 years

Reviewed 4 years ago

We have been running a multi-channel retail clothing business using Vend POS as our platform for inventory creation, management, and in-store sales. It is a reliable, feature-rich, and versatile web-based software solution that is simple to set up and use daily.

Pros

For our retail clothing business, we have been using Vend POS in our shop to manage inventory and run in-store sales. The integrations we rely on are Shopify for e-commerce as well as Xero for accounting. Vend POS has been a generally pleasant experience and they have improved the web-based POS platform tremendously over the course of the past five years and continue to do so. The Vend Register...

Cons

There have been various bugs, issues, and UI inconveniences over the years. Generally customer support is very responsive to tickets we create however it is usually a long turnaround to actually address any software improvements we have asked to be made.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Vend

It is Great for Specialty Retail

Reviewed 4 years ago

The have a great product and serves a need in the niche and specialty retail market. I have used it many of times and integrated it with clients and tested it with many different types of businesses. The main concern is the speed and the register interface screen layout. I think in time some of the issues will get reworked. I like the integrations with apps and online. Being cloud based its very easy to rollout to more than one location. Reporting is very robust and it will report all types of sales from every source. I recommend it to any clothing store, bridal shops, craft shops, hobby shops, etc.

Pros

Vend is easy to get going, but has a learning curve. It has a design that is geared towards more specialty retail with lower volume sales. Installed in a resale clothing store, and it worked great, it has multiple picture features and offer integration with ecommerce. The level of options is great for stores like clothing, toy stores, hobby shops, etc.

Cons

The user register screen was hard to get us too. Its not layout in a standard cash register layout. Their was no use of a virtual number keypad. Which is hard to get use too. There are work arounds for it. They really need to redo the user register interface to be more streamlined.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Vend

Keep looking - this is debilitating to our business

Reviewed 2 years ago

Terrible, really wish we could turn back the clock and pick a different system. A full year of frustrations. We can put up with a lot of issues, and recognize no one platform is perfect. But going 3 weeks without a response from Vend support in a busy retail environment has destroyed any chance of ever recommending this group.

Pros

Simplicity (or so it seemed), multi-outlet.

Cons

It's simple because it doesn't work. We literally have buggy issues every week, and it's been a year of using it. And we're not attempting difficult or creative issues. Very basic retail tils, on hardware recommended by Vend, setup according to their specs. It just constantly has problems. Dropped sales, problems with software, reporting issues... you would think these are our issues (Vend blames...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vend

Really excellent system, intuitive and easy-to-use, functionality and features always improving

Reviewed 6 years ago

Two years ago I found myself with the unpleasant and overwhelming task of choosing a new POS system for the five gift shops I manage. I had just started the job and had a hard time researching the many options you can find online, most of which seemed geared toward a cafe and restaurant setting but were being pitched as retail solutions. VEND has proven to be (almost) everything I want. I work for a nonprofit that operates five gift shops in local State Parks. Overall, we have found that Vend is an affordable and flexible solution that is easy to operate.

Pros

It's easy to set up, easy to use and intuitive (even for some of my more tech-challenged staff), and perfect for a small-to-medium retail operation. It handles multiple outlets easily, as well as our wholesale business, and we're about to begin using the Vend eCommerce platform for our online store. And the price is very reasonable, which is one of the reasons it's such a good solution for a smaller business.

Cons

It can be difficult to find hardware that works with Vend. For example, we purchased the label maker that Vend recommends, and it was cheap and awful and broke twice before we decided to use something better. Unfortunately, Vend doesn't talk to that label printer, so our IT genius created a workaround that gets the job done. There are also some functions that Vend doesn't have yet (a single report that shows sales AND current inventory on one screen, for example, and better reporting for sales tax purposes) but we've always been able to work around these gaps, and Vend seems to be constantly updating and adding functionality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vend

Migrating to Vend a POSitive move

Reviewed 6 years ago
Pros

We have absolutely loved the simplicity of the system both at the counter and in the warehouse. The interface is pleasant to the eye and really easy to navigate. Their support during our assessment and migration was exceptional. We love Vend for their progressive approach to giving us at retail level a positive experience. Vend has certainly become a well-loved solution within our company and has exceeded expectation in all aspects. Thank you Vend.

Cons

When printing labels, the two step process to get them to print is a bit annoying, however if that is its only fault we have a winner in POS systems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lightspeed Retail

POS should stand for piece of S#IT

Reviewed 3 months ago

nightmarish

Pros

compared to my last system? nothing there is nothing that makes it stand out.

Cons

50% of our business are account customers. VEND/LIGHTSPEED handles account customers like a hamster handled crack

Vendor response

Hi Martin, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Lightspeed Retail

Nothing Special.

Reviewed 4 years ago

In 2 years I have had 7 account managers so they are there just to sell you the product but zero help when you need it.

Pros

It doesn’t have enough Pros . It doesn’t stand out as better than NCR Stiver or Vend. They all can do the same even though I was told differently.

Cons

I am in Bermuda and they set me up wrong from the beginning I get most messages etc in Dutch not English. My currency wasn’t available and finally it was sorted after months. Accepting deposits is critical to my business and this solution is too cumbersome. Discounts,If a client buys 2 of the same item and I want to discount one of thembecuae of a flaw it doesn’t work. I have to calculate the discount and divide it by 2 pain is you know what.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Retail

Glad we switched to Lightspeed!

Reviewed 6 years ago

We opened our brick and mortar bicycle retail and service shop July this year. We started with Vend POS, but that was not well suited for our labor-heavy business model. Shortly thereafter we transitioned to Lightspeed, and could not be more pleased. Nearly all our vendor catalogs are already in Lightspeed, so receiving inventory is easy. Further, Lightspeed's item types simplify selling bulk items, tracking serial numbers, etc. Most of all, we appreciate the ease with which we can now log customers, their bicycle information, and the services we perform for them, all in tandem with each other. I would highly recommend Lightspeed to anyone operating a bicycle shop!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Retail

Fantastic Inventory Management

Reviewed 4 years ago

We've been open a little over three years. When we first opened, we explored over a dozen Point of Sale systems including Revel, Shopkeep, Vend, Lightspeed Retail, Square, and several others. We decided on Lightspeed, but discovered they didn't have a clear roadmap for Apple Pay, and so we went with our second choice, Shopkeep. Shopkeep was fantastic for the first year, but as our inventory grew...

Pros

- Excellent Purchase Order Workflow - Easy tool to do inventory counts quickly - (Beta) Import Tool makes it easy to bulk load new items, or update existing ones - Supports custom fields to add additional information to items (Release Dates, for example) - Phone and online support is fantastic

Cons

- May seem pricey if you aren't leveraging all the features - Limited barcode scanner compatibly - Custom fields are not currently searchable