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Vend vs Revel Systems Comparison

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Overview

Vend is powerful POS software, inventory management, ecommerce & customer loyalty for retail. Sell in-store, online or on-the-go...

Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you achieve your dreams!

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

69

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.2

223

5

4

3

2

1

125

62

18

3

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

3.7

299

5

4

3

2

1

135

66

29

18

51

  • Value for money
  • Ease of use
  • Features
  • Customer support
76%
would recommend this app

Pros

We love the ease of configuration and customization that is available. Looking forward to our growth expansion, we have concluded that we have made a right selection for a POS platform.
I have been using the Vend for more than six months. I am really happy with; the POS is very good and easy to use, even for those who dont have any POS experience.
Vend is a great app for businesses willing to dish out. Vend makes the price tag worth it but having a great designed app which packs a lot of features for a great experience.

Pros

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.
The bets thing about Revel apart from the easy to use interface is the support team - I have been super impressed with the help I have received in setting up my new POS Revel system.
Was a great price and it integrated seamlessly with my QuickBooks Online software.

Cons

Can’t change a payment method if you hit the wrong one causing issues at end of day. Has messed up inventory/costs 2-3 x and we lost our work.
Customer support is garbage. These guys happily take your money but when a problem occurs your left to basically sort problems out yourself with cookie cutter answers from a woeful support team.
In other words, it can't all be from 3 people making mistakes in one system when we all discuss and get frustrated by it on a daily basis.

Cons

Then they're arrogant as hell about it. Don't even get me started on how painful, slow and counter-intuitive the backend is.
Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year).
Terrible Company and even worst with the way they conduct their selves. Their sales reps are liars and only care about making the initial sale.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review22 days ago

Key features

  • Total features41
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Audit Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Commission Management
  • Cost Tracking
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Templates
  • Delivery Management
  • Demand Forecasting
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Item Management
  • Layaway Management
  • Loyalty Program
  • Mobile Access
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Management
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Identification
  • Purchase Order Management
  • Purchasing & Receiving
  • Reorder Management
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SKU/UPC Codes
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Separate Checks
  • Shipping Management
  • Split Checks
  • Supplier Management
  • Table Management
  • Tips Management
  • Touch Screen
  • Warehouse Management
  • eCommerce Management
  • Total features60
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Audit Management
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Commission Management
  • Cost Tracking
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Templates
  • Delivery Management
  • Demand Forecasting
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Item Management
  • Layaway Management
  • Loyalty Program
  • Mobile Access
  • Monitoring
  • Multi-Channel Management
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Management
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Identification
  • Purchase Order Management
  • Purchasing & Receiving
  • Reorder Management
  • Reporting/Analytics
  • Restaurant POS
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SKU/UPC Codes
  • SSL Security
  • Sales Reports
  • Search/Filter
  • Separate Checks
  • Shipping Management
  • Split Checks
  • Supplier Management
  • Table Management
  • Tips Management
  • Touch Screen
  • Warehouse Management
  • eCommerce Management

Integrations

  • Total integrations52
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations30
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

JM
AvatarImg

Jeremy M.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Vend logo

Vend

Decent POS software, it works but don't expect nothing amazing

Reviewed 5 years ago
Pros

Very easy to use the app, plus it has decent pricing and I'm a big fan of the app design and backend.

Cons

Pretty basic software, it doesn't offer many features and offers quite a bit fewer than alternative POS software systems.

CR
AvatarImg

Charles R.

Retail,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Vend logo

Vend

Migrating to Vend a POSitive move

Reviewed 6 years ago
Pros

We have absolutely loved the simplicity of the system both at the counter and in the warehouse. The interface is pleasant to the eye and really easy to navigate. Their support during our assessment and migration was exceptional. We love Vend for their progressive approach to giving us at retail level a positive experience. Vend has certainly become a well-loved solution within our company and has exceeded expectation in all aspects. Thank you Vend.

Cons

When printing labels, the two step process to get them to print is a bit annoying, however if that is its only fault we have a winner in POS systems.

KK
AvatarImg

Kristyn K.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Vend logo

Vend

TERRIBLE Customer Service

Reviewed 5 years ago

I would never use this system if I were to open a business. I would look into other systems. Rain seems like it would be good, but need to do more research. Vend s HORRIBLE.

Pros

It's easy for employees to search something. I Like how you can export the items to an excel sheet to count and then re-import.

Cons

1. It is like pulling teeth to get support. they make you write a novel rather than just simply calling- and then don't answer for days. I have been waiting exactly 7 days for my issue to be resolved. 2. Inventory counts are mysteriously inaccurate on a ridiculous amount of items, even after I update it the day prior.. It has been like this the whole 2 years on and off. There is no way it is employee/customer...

Vendor response

Hey Kristyn, Thanks for taking the time to leave a review of Vend POS. I’m very sorry to hear that you feel this way - we want Vend to be as easy as possible for retailers to use so I’m sorry that you’ve found some aspects a little difficult to master. Apologies for any frustration caused by this! I’m sorry that there was some delay with resolving your issue, sending through all the relevant information...

PD
AvatarImg

Peter D.

Consumer Goods, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Vend logo

Vend

Staff that enter in new stock items, are also be granted access to All your sales history

Reviewed 6 years ago

We have been using Vend for 2 years in a retail shop. Cons; Beware Employers if you want your staff to enter in "new stock" no matter how junior they maybe they will be able to see all you sales history totals daily monthly, your financial health. Are you ok with that ? If you don't have many new stock items then that may be fine, but in my case we have new products monthly so all my staff get...

Pros

Great easy to use systems on the front end, stable data base that despite having over 6,000 items with in it doesn't miss a beat. It professional looking. Elegantly handles discounts by either % or by dollar value. Great reports. Integrates well with Xero and my website.

Cons

Beware Employers, anyone who can enter in new stock will see everything, sales history, reports, you sensitive business data, your business health. Download load it try it for yourself. I have raised this with Vend, and my response back was "Is this really a problem?". For me it is.

ss
AvatarImg

steven s.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Vend logo

Vend

All features one needs in a POS system, including integration with shopify made it an easy choice.

Reviewed 5 years ago

There are a lot of POS systems out there. I researched most of them before deciding on Vend. Anything you think that a POS should do, Vend does. There's no 100 percent perfect POS, but Vend has the most features and is easy to use. Plus no extra software or hardware is needed.

Pros

Shopify integration, bar code scanner integration, Quick Keys, reports, ability to list detailed product info. A big thing is remote login. I can check to see how my employees are doing at any time from any computer. I can also edit any part of my Vend information from any computer.

Cons

While Vend recently updated the way one enters product information by reducing the number of screens needed to enter or edit a product, there are still some areas of Vend that could use the same type of update. For example, after I'm finished entering a new product, there should be a button to click on that says "Enter New Product." Instead, I have to go back to the main Product Menu and go through a couple of screens to start entering another product. Not a major difficulty but this is one example where you have to go back to the main menu to access other parts of the software.

BH
AvatarImg

Barry H.

Retail,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Vend logo

Vend

Easy and very effective for our needs. Try it, you will like it!

Reviewed 7 years ago
Pros

It's a great alternative to expensive systems. Flexible, adaptable and it's easy to use, and we get great feedback from reports. I am pleased enough with Vend to have recommended it several times, to other people who trade the same products as us for evaluation. Make the most of the free trial, to see if it works for you and your business.

Cons

I have found that the best way to get help, advice & guidance is via chat facility rather then email requests which take a too long to get an answer. We have a small inventory and to set it it up took longer than expected, however this was our first system, so cannot compare it with others. I guess any set up would take time!

DC
AvatarImg

Debbie C.

Museums and Institutions, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Vend logo

Vend

Vend used for a Nature Store

Reviewed 4 years ago

I would highly recommend. We are very happy so far with the system. We implemented 5 months ago and we have not had any major problems getting it up and running.

Pros

We took this product on due to the fact we have multiple volunteers who need to use it. After reviewing 12 different systems (yes, I looked at 12 of them!) I chose Vend. The screen is user friendly. Completing purchases is simple. It's incredible easy to find a products. I have trained individuals from age 12 to 85 with success.

Cons

My biggest complaint is the time for customer service. Unfortuntely they are in New Zealand so you must email if you are from the US and wait for a reply. Their replys usually takes till the next day because of the time change but if you can wait, they are really good about giving you what you need.

RL
AvatarImg

Ray L.

Sporting Goods,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Vend logo

Vend

Very Elegant and Friendly Platform

Reviewed 7 years ago
Pros

Most of all, technical support. Launching Vend also called for back room inventory integration to four e-commerce platforms with over 5,000 products. The project required a lot of planning and support. Fortunately Vend is recognized as an up and coming company and our integration partners were 'user friendly' with the Vend platform, to various degrees. The Vend technical team was always there. Quick and accurate information. Then the product itself. I was hesitant as to the response from our employees with such a drastic change (from Quickbooks POS), but we were ringing test sales within minutes. The iPad POS and the mini-iPad customer display just looks awesome and complements our store's image.

Cons

A few features found in more mature systems are not there. With the introduction of gift cards before the Holidays, this big one will be off the list. The built in Reward system should allow for a loyalty card to be issued to the customer. Finally, being able to associate customer groups with special discounts. (ie VIP get 10% off every day) would complete my wish list.

DP
AvatarImg

DUSTIN P.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Vend logo

Vend

Perfect POS for Inventory Intensive Retail Stores

Reviewed 4 years ago

Vend has been a great POS system for our retail store. It's register IPAD app is quick to learn and easy to train our employees on. The Inventory and Reporting system makes the management of our business so much simpler. It integrates well with multiple 3rd party programs, and receives regular updates from the company. Support has always been quick to help me out as well with the limited issues we've had. I would like to continue to see some improvements to the loyalty and rewards aspect, however these are not deal breakers.

Pros

The Inventory Management system is leaps and bounds above other POS systems we've look at. This is by far the main driver behind why we selected Vend as our POS system for our Cigar Store. Our small retail store can easily hold 10,000+ SKUs and we needed a system that could easily manage that. The reporting system is also very robust allowing us to quickly produce reports, or export data to allow us to measure sales trends, and make informed buying decisions.

Cons

There are some limits to the loyalty system and discount aspects, however they have improved consistently with regular updates. We have a VIP Club system and I'd like to have a higher loyalty tier system for them, however there isn't a universal way to do that.

AS
AvatarImg

AJ S.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Vend logo

Vend

No other POS system compares to Vend

Reviewed 6 years ago

I spend almost a month testing other point of sale systems not one of them was as powerful and easy to use as Vend. I love the support they offer and the free 30 Day trial was even better, it actually allowed me to test different scenarios and get my products ready to go before our Go-Live date. Their support team picks up the phone and actually talks to you when you need them, their email and live chat is always super fast and responsive even on Sundays they respond. I am looking at opening another store and their multi-channel system looks to be exactly what I need to manage multiple locations.

Pros

Easy to use, Excellent Support, Bulk Import Variants, Built in Loyalty Program

Cons

Really nothing negative to say about Vend, I love this software

KC
AvatarImg

Kent C.

Apparel & Fashion,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Vend logo

Vend

Review of Vend POS and Ecommerce

Reviewed 7 years ago
Pros

We've been using the Vend POS system for just over a year and recently upgraded to Vend Ecommerce (integrating our website/online store with our POS system). We're really happy with both systems; the POS is very intuitive and training of our staff, even those without any POS experience, was a breeze. The Ecommerce solution saves us a lot of time and effort (and eliminates the possibility of errors...

Cons

Being a standardized solution, the Ecommerce platform doesn't yet have all the features you would get with a custom designed website/online store. However the cost is a small fraction of what you would pay for a customized site.

AvatarImg
AvatarImg

Shawn W.

Verified reviewer

Marketing and Advertising, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Revel Systems logo

Revel Systems

REVEL Systems Failed My Client

Reviewed 6 years ago

I am hoping to resolve the current issue between Revel and the organization Rethreaded. This nonprofit made a calculated move to switch to Revel with promises your sales team was unable to deliver. I hope, for the future of Rethreaded and Revel, that this matter can be resolved. I would truly like to turn this into a beautiful PR story and not PR nightmare. Back in August, after a meeting with Rethreaded...

Pros

There aren't any pros.

Cons

Misleading sales and lack of customer service.