Vend Features

Vend

Run the world's best retail with Vend point-of-sale system.

4.27/5 (212 reviews)

Vend Feature Summary

  • Simple set up & free 30 day trial
  • Operates from any device with a web browser
  • Works with equipment you already own
  • iPad POS - free app from the App Store
  • Works offline
  • Products - Easily add, edit & remove products
  • Inventory - Simple purchase orders, transfers & stock-takes
  • Dashboard - Instant snapshot of all sales & products
  • Payments - Compatible with credit card & mobile payments
  • Customers - Track customers with flexible reporting tools

Competitor Feature Comparison

API
Credit Card Processing
Customer Database
Customer History
Discount Management
Inventory Tracking
Loyalty Program
Monitoring
Multi-Location
POS
QuickBooks Integration
Retail Inventory Management
eCommerce Integration
Learn moreCompare App
API
Credit Card Processing
Customer Database
Customer History
Discount Management
Inventory Tracking
Loyalty Program
Monitoring
Multi-Location
POS
QuickBooks Integration
Retail Inventory Management
eCommerce Integration
Visit WebsiteCompare App
API
Credit Card Processing
Customer Database
Customer History
Discount Management
Inventory Tracking
Loyalty Program
Monitoring
Multi-Location
POS
QuickBooks Integration
Retail Inventory Management
eCommerce Integration
Visit WebsiteCompare App

Mobile apps

iOS App


24 reviews

Requires iOS 12.0 or later. Compatible with iPad.

Vend Feature Reviews

25 reviewers had the following to say about Vend's features:

Eric Giddio

Using Vend for 5 years now, I can say it's helped our business to grow.

2018-05-23

Pros

Ease of use Payment integrations Inventory management Reporting Training mode Third party integrations

Cons

Customer support is garbage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Stan West

We used Vend for several years and found it very easy to adapt to and configure to our business.

2018-06-11

Excellent POS features like search and barcode integration.

Pros

We very much enjoyed being able to see live activity and reports on our mobile phones while traveling abroad.

Cons

Inventory management tools such as analysis for trends, seasonality, and forecasting was a very week or nonexistent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Stan, thank you for taking the time to review Vend POS. Very pleased to hear that you have found Vend so easy to use and have enjoyed so many of our features, including being able to check on your business on-the-go, reporting, and more. Thank you for your feedback regarding advanced analysis and sell screen functionality that you'd like for your business. Vend has a few add-ons that you may want to look into for extra features, you can see these at www.vendhq.com/product-add-ons. If you have any more feedback you can submit a feature request to our team at any time using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

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Daniel Pineda

After 2 Years Working with Vend, We are extremely satisfied. It has added value to our business.

2018-06-05

We love the ease of configuration and customization that is available.

Pros

Only Online Software that actually complied with Regulatory Fiscal requirements with no additional customization. Cons: Which it could have more apps available for integration(Mobile Apps) and hospitality configurations. .

Cons

Lack of application Integration with third parties. Even though I find Vend very functional, I would like to see vend have payments gateways integrated in our region or country (Honduras, Central America).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Daniel, appreciate you taking the time to leave a review of Vend. Great to hear that you are extremely satisfied with using Vend and that it's added value to your business. That is the type of feedback we love to hear from retailers! If you have any integration suggestions that you'd like to see please reach out to our team and let us know - your feedback is valuable to us. Best, Lucia (Vend's Community Manager)

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Joseph R. Sweeney

Verified Reviewer

Best POS software hands down

2019-04-26

Pros

The software's ease of use in its user interface was very refreshing and I love how it allows for reporting analytics.

Cons

Although the graphing feature is nice, I wish it were more robust and customizable.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Max Jones

SImple basic retail POS

2017-07-11

If you looking for basic POS retail this product works but limited if you have specific / more detailed feature needs

Pros

Easy install and data entry. Handles all the basic POS functions.

Cons

We are a furniture business and need customizable invoices, customer databases, and the ability to special order products with depsoits.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
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Matthew Megyesi

It works well for our retail store/cafe. The inventory management is our main requirement.

2018-06-08

Inventory management, Point of Sale, easy daily/weekly/monthly quick sales reports.

Pros

Clean and pro looking (would like to be able to customize it more for my shops character).

Cons

I don't like that I have to activate the scanner, it really slows things down. The label making software is not very adjustable, and it makes it difficult for the scanner to read. No pictures for variants.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Matthew, thanks for taking the time to review Vend POS. Happy to hear that it's working well in your business! Sorry that you're not 100% happy with your hardware setup. If you require extra assistance with your hardware, I suggest reaching out to our friendly support team or enquiring with a Vend Expert for hands-on assistance. Best, Lucia (Vend's Community Manager)

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Rebekah Porter

We use Vend to run our retail yarn store.

2018-06-16

It is a robust and fairly flexible program that keeps our store running, and provides most of the financial reporting that we need.

Pros

The customer phone support is very good. It integrates with our online store that uses Shopify.

Cons

It doesn't sort sales by payment method.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Rebekah,

Thanks for your review of Vend. Really great that you're finding it easy to use on a daily basis. Thanks for your feedback on reporting, I've passed that on to our team. Feedback from retailers helps us make Vend even better so thanks for taking the time to share yours with us!

Best,

Lucia
(Vend's Community Manager)

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DUSTIN PIKE

Perfect POS for Inventory Intensive Retail Stores

2018-10-17

It integrates well with multiple 3rd party programs, and receives regular updates from the company.

Pros

The Inventory Management system is leaps and bounds above other POS systems we've look at.

Cons

There are some limits to the loyalty system and discount aspects, however they have improved consistently with regular updates. We have a VIP Club system and I'd like to have a higher loyalty tier system for them, however there isn't a universal way to do that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gary Lane

Plenty of potential, many features lacking

2018-01-18

Vend has great potential and is super easy to get started with, but at this point it is not a full featured or robust POS system.

Pros

Easy to start using, ability to export and import CSV files, cloud based.

Cons

Many key features are missing such as the ability to place and track special orders or pre-orders, track employee hours, or customize views (for example when you look at products you see only the product name, with 10,000+ items they can be similar so being able to see the supplier code would make things much easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jim Woodley

Completely streamlined the way we do business

2018-07-10

Thorough reporting, cost effective, reduces our workload.

Pros

The interface is extremely user friendly, and new employees typically need very minimal training to become proficient completing transactions. The reporting is absolutely fantastic and thorough.

Cons

I really can't think of much negative to say about Vend. We have had a great experience with Vend, and all of the issues that we have had were successfully resolved in short order by the outstanding on-boarding and support teams.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Jim, thank you for your glowing review of Vend POS! We're delighted to hear that you're so pleased with Vend point of sale software and that you've had a great experience with our team. Have a wonderful day! Best, Lucia (Vend's Community Manager)

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Julia Biglete

Vend Review

2018-10-23

Pros

This help me so much in financial management and reporting, So transparent in all data that can understand all my trainees.

Cons

It will project nice and gives a good templates so as of now, there's no cons for this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Joy Leonardi

POS seamless integration, on boarding, and support are on point!

2018-04-20

Pros

The notifications of these new apps is easy to read and activate.

Cons

I was a bit disappointed in the change of entering a new product, as a keyboard dominant user, the new application slowed the process by removing a few of the tab functions. Slows data entry. Yes, there are still power users out there. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Neil Anderson

I used Vend for a while but switched.

2019-11-12

It was ok, but overall, Vend wasn't enough for me.

Pros

I also really liked the user interface.

Cons

The reporting and the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
MS Cheung

Program is a works in progress and poor communications

2018-06-20

Great range of features and a good simple starter inventory management system , but the program is a works in progress and can be frustrating.

Pros

Good inventory management features, which feeds into the POS system, simple reporting and it has the capabilitiy to link to Xero.

Cons

I have been trialling the system for a year, and I am rather nervous of enabling the xero integration, as it might not be accurate information that is being fed thru.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No

Response from Lucia


Hi there, thanks for taking the time to review Vend. Happy to hear that you're finding Vend easy to use and enjoying the range of features, including inventory management. Sorry to hear you've had trouble with an update. Updates are always done to add value to Vend and our team thoroughly research and test all updates before releasing them. Our friendly support team are able to help should you need assistance or have questions about any updates. Best, Lucia (Vend's Community Manager)

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Anonymous
A verified reviewer

We have been using Vend for our retail business for over 5 years

2018-05-29

It is a reliable, feature-rich, and versatile web-based software solution that is simple to set up and use daily.

Pros

The Vend web-based UI allows us to add and manage inventory with relative ease.

Cons

There have been various bugs, issues, and UI inconveniences over the years.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Joy Leonardi

Simply Perfect.

2015-11-02

Pros

Simplicity, Control, Ease of Use, Powerful Reporting, Intuitive, and the support is amazing!

Cons

Vend is constantly driving it's product forward with updates, tools, new features, and seamless integration with applications.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Vend

Project Management is key, having well rounded knowledge of your inventory, sales, and accounting will make a big difference! The staff at Vend are extremely knowledgeable, use the trial to your advantage!

Source: Software Advice
Helpful?   Yes   No
Read more
Michael Meyer

Overall Vend is a great platform for small businesses

2018-06-05

Ease of use, Relatively dependable. easy to set up.

Pros

The customizability is is pretty good but does have some limitations.

Cons

Vend does not always report correct values or numbers, because it it always being updated new glitches and bugs can be introduced causing havoc for your day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan Cooper

Vend is the Bomb !

2016-01-07

Pros

Some years ago, we had some coding and API work done to link it with a popular email marketing system but now there are standard apps and integrations to use which is great.

Cons

At the moment it has the ability to send notifications and receipts to customers but you need to link to an email marketing program to develop customer relationships

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Vend

Take up the trial and definitely should be in your top 3 considerations for POS systems. It has been a great choice for me and my business ( busy retailer, well known brand) and I continue to grow into it. If you are looking at doing a transition, the cloud functionality means that you don't have to switch off your old system until your ready.

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 11-50 employees)

Great Product for Retail Managers

2018-06-05

Pros

-Inventory Module is easy to use -Reporting is highly customized -Pictures for inventory items are very helpful

Cons

- We cannot use payment because of PCI compliance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Peter Day

Staff that enter in new stock items, are also be granted access to All your sales history

2017-02-21

Moving forward what I would like to see in Vend is a stock entry window, or a class just above general cashiers but, below managers for stock entry and stock management, creating new items etc.

Pros

Great easy to use systems on the front end, stable data base that despite having over 6,000 items with in it doesn't miss a beat.

Cons

Beware Employers, anyone who can enter in new stock will see everything, sales history, reports, you sensitive business data, your business health.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering Vend

This is great software for POS takes a little bit of learning but works well, even when its off line then it will re-sync when it comes back on. But stock management of new items must be done by trusted individuals as the access level for normal staff, is far too high for this role.

Source: Capterra
Helpful?   Yes   No
Read more
Rex Schroeder

It is Great for Specialty Retail

2019-03-07

The main concern is the speed and the register interface screen layout.

Pros

It has a design that is geared towards more specialty retail with lower volume sales.

Cons

They really need to redo the user register interface to be more streamlined.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Jim Trebilcock

Excellent platform and easy to use.

2018-06-13

Pros

Our associates find it easy to use and has regular updates that are easy to implement.

Cons

Needs more enterprise like features for the back-end inventory management. Some more mobile functionality with payment options would be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Jim, thanks for taking the time to review Vend POS. Appreciate your feedback and happy to hear that you and your associates are finding Vend easy to use! If you have any specific feature requests around inventory or would like to let us know what kind of mobile functionality you'd like to see with payment options, please let us know using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

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Andrea Rahal

Reliable and robust software for my inventory management needs

2018-06-06

The software is so robust for my needs. Inventory is *almost* effortless when compared to my old way with the software I upgraded from.

Pros

I adore the Reports tab for glancing at revenue and other numbers!

Cons

lack of places to note changes in products (but in saying that I'm confident most features I desire will come, as they're open to feedback and always updating!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Andrea, very pleased to hear that you're so happy with Vend POS! You're right - we're always open to feedback from retailers and take it onboard. So thank you very much for sharing your valuable feedback with us. Best, Lucia (Vend's Community Manager)

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Azeem Mohammed

Fair

2018-06-11

Pros

Reporting features Product variants Dashboard Self Generating SKU Layby methods Customer accounts I love the gift card concept !

Cons

Error Sales Rigidity in creating new users Wish the register had a options to limit use more for newer employees not to view all the sales history and to be able to open and close. I think that's more of the store manager's responsibility than everyone being able to do so.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Azeem, thanks for your review of Vend POS. We love the Gift Cards feature too - it's very popular with our retailers! On Vend there are three different user roles, Cashier, Manager and Admin. Many retailers have employees at the Cashier level that need to open and close the register which is why this functionality is available at this level. If you want to customize user roles, you can do so with Advanced User Permissions available on some of our plans. This allows you to choose what roles can see and do within the user roles. Hope that helps! Best, Lucia (Vend's Community Manager)

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John Janick

Easy to use POS for my plant nursery. Been using Vend for 2 years.

2018-06-06

Pros

Easy to update and track inventory using spreadsheet import/export.

Cons

No complaints. It does everything I need in a POS solution. Can't think of any features I'd need that it doesn't have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey John, appreciate your terrific review of Vend POS! It's great to hear that you're so pleased with our point of sale software. If you do ever have an issue or want to submit a feature request, please reach out to our 24/7 support team. Hope you have a wonderful day! Best, Lucia (Vend's Community Manager)

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