Vend Features

Vend

Run the world's best retail with Vend point-of-sale system.

4.26/5 (217 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Accounting
Activity Dashboard
Bar POS
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
CRM
Cash Management
Cataloging/Categorization
Cost Tracking
Credit Card Processing
Customer Accounts
Customer Database
Discount Management
Electronic Payments
Electronic Signature
Email Marketing
Employee Management
Forecasting
Gift Card Management
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Layaway Management
Loyalty Program
Mobile Access
Monitoring
Multi-Channel Management
Multi-Location
Order Management
Ordering Automation
Payment Processing
Point of Sale (POS)
Pricing Management
Product Identification
Purchase Order Management
Purchasing & Receiving
Real Time Reporting
Remote Access/Control
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Management
Retail POS
Returns Management
Returns Tracking
Sales Reports
Sales Tax Management
Search/Filter
Shopping Cart
Supplier Management
Third Party Integrations
Touch Screen
Transaction History
Usage Tracking/Analytics
Warehouse Management
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API
Access Controls/Permissions
Accounting
Activity Dashboard
Bar POS
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
CRM
Cash Management
Cataloging/Categorization
Cost Tracking
Credit Card Processing
Customer Accounts
Customer Database
Discount Management
Electronic Payments
Electronic Signature
Email Marketing
Employee Management
Forecasting
Gift Card Management
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Layaway Management
Loyalty Program
Mobile Access
Monitoring
Multi-Channel Management
Multi-Location
Order Management
Ordering Automation
Payment Processing
Point of Sale (POS)
Pricing Management
Product Identification
Purchase Order Management
Purchasing & Receiving
Real Time Reporting
Remote Access/Control
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Management
Retail POS
Returns Management
Returns Tracking
Sales Reports
Sales Tax Management
Search/Filter
Shopping Cart
Supplier Management
Third Party Integrations
Touch Screen
Transaction History
Usage Tracking/Analytics
Warehouse Management
eCommerce Management
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API
Access Controls/Permissions
Accounting
Activity Dashboard
Bar POS
Barcode / Ticket Scanning
Barcode Recognition
Barcoding/RFID
CRM
Cash Management
Cataloging/Categorization
Cost Tracking
Credit Card Processing
Customer Accounts
Customer Database
Discount Management
Electronic Payments
Electronic Signature
Email Marketing
Employee Management
Forecasting
Gift Card Management
Inventory Control
Inventory Management
Inventory Optimization
Inventory Tracking
Layaway Management
Loyalty Program
Mobile Access
Monitoring
Multi-Channel Management
Multi-Location
Order Management
Ordering Automation
Payment Processing
Point of Sale (POS)
Pricing Management
Product Identification
Purchase Order Management
Purchasing & Receiving
Real Time Reporting
Remote Access/Control
Reorder Management
Reporting & Statistics
Reporting/Analytics
Retail Management
Retail POS
Returns Management
Returns Tracking
Sales Reports
Sales Tax Management
Search/Filter
Shopping Cart
Supplier Management
Third Party Integrations
Touch Screen
Transaction History
Usage Tracking/Analytics
Warehouse Management
eCommerce Management
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Mobile apps

iOS App


26 reviews

Requires iOS 12.0 or later. Compatible with iPad.

Vend Feature Reviews

25 reviewers had the following to say about Vend's features:

Stan W.

We used Vend for several years and found it very easy to adapt to and configure to our business.

2018-06-11

Excellent POS features like search and barcode integration.

Pros

We very much enjoyed being able to see live activity and reports on our mobile phones while traveling abroad.

Cons

Inventory management tools such as analysis for trends, seasonality, and forecasting was a very week or nonexistent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Stan, thank you for taking the time to review Vend POS. Very pleased to hear that you have found Vend so easy to use and have enjoyed so many of our features, including being able to check on your business on-the-go, reporting, and more. Thank you for your feedback regarding advanced analysis and sell screen functionality that you'd like for your business. Vend has a few add-ons that you may want to look into for extra features, you can see these at www.vendhq.com/product-add-ons. If you have any more feedback you can submit a feature request to our team at any time using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

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Eric G.

Using Vend for 5 years now, I can say it's helped our business to grow.

2018-05-23

Pros

Ease of use Payment integrations Inventory management Reporting Training mode Third party integrations

Cons

Customer support is garbage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Joseph R. S.

Verified Reviewer

Best POS software hands down

2019-04-26

Pros

The software's ease of use in its user interface was very refreshing and I love how it allows for reporting analytics.

Cons

Although the graphing feature is nice, I wish it were more robust and customizable.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Daniel P.

After 2 Years Working with Vend, We are extremely satisfied. It has added value to our business.

2018-06-05

Vend is a POS Platform that has helped us run our business smoothly. We love the ease of configuration and customization that is available. Looking forward to our growth expansion, we have concluded that we have made a right selection for a POS platform. It is a basically a Plug & Play installation for a new site with minor issues for a start up new store once you have your business running under Vend.

Pros

Pros: Intuitive interface. Most of our users are able to adapt in a few days.

Cons

Lack of application Integration with third parties. Even though I find Vend very functional, I would like to see vend have payments gateways integrated in our region or country (Honduras, Central America).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Daniel, appreciate you taking the time to leave a review of Vend. Great to hear that you are extremely satisfied with using Vend and that it's added value to your business. That is the type of feedback we love to hear from retailers! If you have any integration suggestions that you'd like to see please reach out to our team and let us know - your feedback is valuable to us. Best, Lucia (Vend's Community Manager)

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Nathan C.

Vend is the Bomb !

2016-01-07

Pros

Some years ago, we had some coding and API work done to link it with a popular email marketing system but now there are standard apps and integrations to use which is great.

Cons

At the moment it has the ability to send notifications and receipts to customers but you need to link to an email marketing program to develop customer relationships

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Likelihood to recommend

10/10

Recommendations to others considering Vend

Take up the trial and definitely should be in your top 3 considerations for POS systems. It has been a great choice for me and my business ( busy retailer, well known brand) and I continue to grow into it. If you are looking at doing a transition, the cloud functionality means that you don't have to switch off your old system until your ready.

Source: Software Advice
Helpful?   Yes   No
Read more
Matthew M.

It works well for our retail store/cafe. The inventory management is our main requirement.

2018-06-08

Inventory management, Point of Sale, easy daily/weekly/monthly quick sales reports.

Pros

It's integration with Shopify, Deputy and Square.

Cons

I don't like that I have to activate the scanner, it really slows things down. The label making software is not very adjustable, and it makes it difficult for the scanner to read. No pictures for variants.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Matthew, thanks for taking the time to review Vend POS. Happy to hear that it's working well in your business! Sorry that you're not 100% happy with your hardware setup. If you require extra assistance with your hardware, I suggest reaching out to our friendly support team or enquiring with a Vend Expert for hands-on assistance. Best, Lucia (Vend's Community Manager)

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Jim W.

Completely streamlined the way we do business

2018-07-10

Thorough reporting, cost effective, reduces our workload.

Pros

Our inventory counts are now far more accurate and easy to facilitate. The interface is extremely user friendly, and new employees typically need very minimal training to become proficient completing transactions.

Cons

I really can't think of much negative to say about Vend. We have had a great experience with Vend, and all of the issues that we have had were successfully resolved in short order by the outstanding on-boarding and support teams.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Jim, thank you for your glowing review of Vend POS! We're delighted to hear that you're so pleased with Vend point of sale software and that you've had a great experience with our team. Have a wonderful day! Best, Lucia (Vend's Community Manager)

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Joy L.

POS seamless integration, on boarding, and support are on point!

2018-04-20

Pros

The notifications of these new apps is easy to read and activate.

Cons

I was a bit disappointed in the change of entering a new product, as a keyboard dominant user, the new application slowed the process by removing a few of the tab functions. Slows data entry. Yes, there are still power users out there. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Rebekah P.

We use Vend to run our retail yarn store.

2018-06-16

It is a robust and fairly flexible program that keeps our store running, and provides most of the financial reporting that we need.

Pros

The customer phone support is very good. It integrates with our online store that uses Shopify.

Cons

We cannot get all of the historical reports that we would like to access. It is not easy to print reports directly from Vend.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Rebekah,

Thanks for your review of Vend. Really great that you're finding it easy to use on a daily basis. Thanks for your feedback on reporting, I've passed that on to our team. Feedback from retailers helps us make Vend even better so thanks for taking the time to share yours with us!

Best,

Lucia
(Vend's Community Manager)

Read more
Julia B.

Vend Review

2018-10-23

Pros

This help me so much in financial management and reporting, So transparent in all data that can understand all my trainees.

Cons

It will project nice and gives a good templates so as of now, there's no cons for this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
DUSTIN P.

Perfect POS for Inventory Intensive Retail Stores

2018-10-17

It integrates well with multiple 3rd party programs, and receives regular updates from the company.

Pros

The Inventory Management system is leaps and bounds above other POS systems we've look at.

Cons

There are some limits to the loyalty system and discount aspects, however they have improved consistently with regular updates. We have a VIP Club system and I'd like to have a higher loyalty tier system for them, however there isn't a universal way to do that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Cathie G.

Excellent POS

2016-07-24

Pros

Responsive vendor. Continuing development. Smart tools. Comprehensive functionality.

Cons

No mobile app for management overview.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Likelihood to recommend

8/10

Recommendations to others considering Vend

Think carefully about naming and numbering conventions, and stick to them. Use CSV files for uploading data. Keep your data accurate.

Source: Software Advice
Helpful?   Yes   No
Read more
MS C.

Program is a works in progress and poor communications

2018-06-20

Great range of features and a good simple starter inventory management system , but the program is a works in progress and can be frustrating.

Pros

Good inventory management features, which feeds into the POS system, simple reporting and it has the capabilitiy to link to Xero.

Cons

I have had similar problems with others, when VEND update or upgrade the program, which seems like every 2 months, it plays havoc with the data inputting and adding new product, and with VEND, it is imperative that you input the data accurately when you add a new product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No

Response from Lucia


Hi there, thanks for taking the time to review Vend. Happy to hear that you're finding Vend easy to use and enjoying the range of features, including inventory management. Sorry to hear you've had trouble with an update. Updates are always done to add value to Vend and our team thoroughly research and test all updates before releasing them. Our friendly support team are able to help should you need assistance or have questions about any updates. Best, Lucia (Vend's Community Manager)

Read more
Anonymous
A verified reviewer

We have been using Vend for our retail business for over 5 years

2018-05-29

It is a reliable, feature-rich, and versatile web-based software solution that is simple to set up and use daily.

Pros

The Vend web-based UI allows us to add and manage inventory with relative ease.

Cons

There have been various bugs, issues, and UI inconveniences over the years.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Max J.

SImple basic retail POS

2017-07-11

If you looking for basic POS retail this product works but limited if you have specific / more detailed feature needs

Pros

Easy install and data entry. Handles all the basic POS functions.

Cons

We are a furniture business and need customizable invoices, customer databases, and the ability to special order products with depsoits.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Jim T.

Excellent platform and easy to use.

2018-06-13

Pros

Our associates find it easy to use and has regular updates that are easy to implement.

Cons

Needs more enterprise like features for the back-end inventory management. Some more mobile functionality with payment options would be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Vend


Hey Jim, thanks for taking the time to review Vend POS. Appreciate your feedback and happy to hear that you and your associates are finding Vend easy to use! If you have any specific feature requests around inventory or would like to let us know what kind of mobile functionality you'd like to see with payment options, please let us know using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

Read more
Joy L.

Simply Perfect.

2015-11-02

Pros

Simplicity, Control, Ease of Use, Powerful Reporting, Intuitive, and the support is amazing!

Cons

Vend is constantly driving it's product forward with updates, tools, new features, and seamless integration with applications.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Vend

Project Management is key, having well rounded knowledge of your inventory, sales, and accounting will make a big difference! The staff at Vend are extremely knowledgeable, use the trial to your advantage!

Source: Software Advice
Helpful?   Yes   No
Read more
Gary L.

Plenty of potential, many features lacking

2018-01-18

Vend has great potential and is super easy to get started with, but at this point it is not a full featured or robust POS system.

Pros

Easy to start using, ability to export and import CSV files, cloud based.

Cons

There are some poor design decisions like have no way to go back to a search you did on products after looking at one of them, instead you must redo the search.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Software Advice
Helpful?   Yes   No
Read more
Cheryce E.

Vend is awesome

2018-07-10

Overall this is a good software and I would recommend it for use by retailers as it can be very beneficial to analyze business growth and failure.

Pros

The reporting system which is provided is just phenomenal, very detailed. 4. The interface is very user-friendly 5.

Cons

Once your subscription expires you no longer have access to your business information. 2.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No

Response from Lucia


Hey Cheryce, thank you for taking the time to leave a detailed review of Vend POS − great to hear there are so many features and functions of Vend that you're enjoying using! Wonderful to hear that you're finding our reporting phenomenal, that's exactly we love to hear. In regards to subscriptions, you have the option to put your account 'On Ice' for a small monthly fee if you wish to retain the data. In regards to Vend support, sorry to hear you experienced a slow response via email and weren't 100% happy with the response, we've been making some changes in this area to improve a few processes. Phone support is available in all countries on all plans. Hope that helps and do reach out if you need assistance with anything - our team are here to help. Best, Lucia (Vend's Community Manager)

Read more
Michael M.

Overall Vend is a great platform for small businesses

2018-06-05

Ease of use, Relatively dependable. easy to set up.

Pros

The customizability is is pretty good but does have some limitations.

Cons

While customer service is great I rarely get the answers that i'm needing or a solution for my problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Farming company, 11-50 employees)

Vend POS

2018-12-12

From customer service stand point, they are an amazing company, they will try to accommodate and go above and beyond to help you.

Pros

The system is very easy to learn, the report capability is what we like the most, having the ability to run report to analyze the sales and patterns, is very helpful in planning , buying inventory, since it is capable to also hold inventory, to send emails to alert when inventory is low, is amazing, we love the system for our small store.

Cons

Not much, we had some issues in the beginning with credit card connectivity, but not for any of the system fault, it was the way our store is set up with our internet, once all that got squared away, the system worked perfect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Neil A.

I used Vend for a while but switched.

2019-11-12

It was ok, but overall, Vend wasn't enough for me.

Pros

I also really liked the user interface.

Cons

The reporting and the price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Capri S.

Excellent to manage sales!

2019-12-16

Very user friendly and easy to use with reporting tools and sales data.

Pros

Excellent to manage inventory and sales for multiple locations. We use this for our USA and France offices to manage inventory and sales.

Cons

Nothing at all. This program has helped us manage day to day sales to get an idea about which direction our company is headed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
steven s.

All features one needs in a POS system, including integration with shopify made it an easy choice.

2018-06-05

There's no 100 percent perfect POS, but Vend has the most features and is easy to use.

Pros

Shopify integration, bar code scanner integration, Quick Keys, reports, ability to list detailed product info.

Cons

Not a major difficulty but this is one example where you have to go back to the main menu to access other parts of the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter D.

Staff that enter in new stock items, are also be granted access to All your sales history

2017-02-21

Would you as an employer really want that, all your sensitive business data out there for all who enter in new stock to see ??

Pros

Great easy to use systems on the front end, stable data base that despite having over 6,000 items with in it doesn't miss a beat.

Cons

Beware Employers, anyone who can enter in new stock will see everything, sales history, reports, you sensitive business data, your business health.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

2/10

Recommendations to others considering Vend

This is great software for POS takes a little bit of learning but works well, even when its off line then it will re-sync when it comes back on. But stock management of new items must be done by trusted individuals as the access level for normal staff, is far too high for this role.

Source: Capterra
Helpful?   Yes   No
Read more