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Vend Reviews

Reviews Summary

Pros

It makes running my shop fantastic. Love all the reporting capabilities as well.

Michele P.

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From customer service stand point, they are an amazing company, they will try to accommodate and go above and beyond to help you.

Anonymous Reviewer

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Also I can customize my receipts with my logo and I also like that I can offer in store credit for returns or gift cards. Love the option to offer layaways.

Donald L.

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Cons

Can’t change a payment method if you hit the wrong one causing issues at end of day. Has messed up inventory/costs 2-3 x and we lost our work.

Michelle C.

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Someone who does not know excel well he is in trouble unless he sells the same products forever. No manual provided so no employees cannot look up something they have never done before.

Harry S.

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Main missing feature set is related to lack of insights over booking vs sales. Relevant to retailers that sell a lot of layby (advance booking of goods with a down payment), and we do.

Alon W.

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Overall rating

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86%
positive reviews
93%
would recommend this app

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213 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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After 2 Years Working with Vend, We are extremely satisfied. It has added value to our business.

Reviewed 3 years ago

Vend is a POS Platform that has helped us run our business smoothly. We love the ease of configuration and customization that is available. Looking forward to our growth expansion, we have concluded that we have made a right selection for a POS platform. It is a basically a Plug & Play installation for a new site with minor issues for a start up new store once you have your business running under Vend.

Pros

Pros: Intuitive interface. Most of our users are able to adapt in a few days. Reporting Structure is Good. We can replicate a site basically in few minutes. Only Online Software that actually complied with Regulatory Fiscal requirements with no additional customization. Cons: Which it could have more apps available for integration(Mobile Apps) and hospitality configurations. . Lack of Business Intelligence Interfaces.

Cons

Lack of application Integration with third parties. Even though I find Vend very functional, I would like to see vend have payments gateways integrated in our region or country (Honduras, Central America).

Vendor response

Hey Daniel, appreciate you taking the time to leave a review of Vend. Great to hear that you are extremely satisfied with using Vend and that it's added value to your business. That is the type of feedback we love to hear from retailers! If you have any integration suggestions that you'd like to see please reach out to our team and let us know - your feedback is valuable to us. Best, Lucia (Vend's Community Manager)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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I'm currently operating three locations, and Vend has been helpful so far

Reviewed 3 years ago

The simplicity to set up the inventory does save our staff a lot of time. The integration for the receipt printer, payment terminal, and cash drawer is also pretty simple. And if you run into any issues, the customer supports were also quick to respond. If you are an entrepreneur who just opened shop, I'd recommend going with Vend.

Pros

It's simple to setup and if you have any questions, you can usually call customer supports who pick up pretty quickly. This product will help you conduct transactions, manage inventory, and set promotions. I'm sure there are more features, but those were the ones I mostly use, and so far I have not encountered any major issues.

Cons

I wish there were more options on payment services than just Vantiv. Also, since this is cloud base, it will take a while for all your products to sync. For instance, if you're uploading new product and plan to do a count, I'd suggest waiting about 5 minutes for the upload to be completed before setting up the inventory counts to be safe.

Vendor response

Hey Hines, thanks for your detailed review of Vend POS! Great to hear that you've found Vend simple to set up and run, and that Vend is saving your staff time. In regards to payment services, Vend has a number of integrated payment options depending on your location. For example, in the USA, you can use Vantiv, Square or PayPal. For more information go to www.vendhq.com/tour/accept-payments. If you have any questions please don't hesitate to reach out. Best, Lucia (Vend's Community Manager)

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend5/10

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Full of Functionality

Reviewed 25 days ago

We use Vend in a guitar retail and repair shop to keep our inventory and repair prices organized.

Pros

Vend has a very versatile and flexible workflow, with lots of features and options to work for most any retail scenario your business may face.

Cons

With all the features and options, many of them are tucked away in submenus, and therefore provides a steep learning curve if you lack someone to tutor you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Staff that enter in new stock items, are also be granted access to All your sales history

Reviewed 4 years ago

We have been using Vend for 2 years in a retail shop. Cons; Beware Employers if you want your staff to enter in "new stock" no matter how junior they maybe they will be able to see all you sales history totals daily monthly, your financial health. Are you ok with that ? If you don't have many new stock items then that may be fine, but in my case we have new products monthly so all my staff get...

Pros

Great easy to use systems on the front end, stable data base that despite having over 6,000 items with in it doesn't miss a beat. It professional looking. Elegantly handles discounts by either % or by dollar value. Great reports. Integrates well with Xero and my website.

Cons

Beware Employers, anyone who can enter in new stock will see everything, sales history, reports, you sensitive business data, your business health. Download load it try it for yourself. I have raised this with Vend, and my response back was "Is this really a problem?". For me it is.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Completely streamlined the way we do business

Reviewed 3 years ago

Thorough reporting, cost effective, reduces our workload. Easier management of inventory.

Pros

I absolutely love the multi-store functionality of Vend. We used to have to create multiple transfers because our previous software was not cloud based and did not communicate between stores. It was a huge headache to manage two completely separate inventories. Vend solved this problem and cut our work load in half. Our inventory counts are now far more accurate and easy to facilitate. The interface is extremely user friendly, and new employees typically need very minimal training to become proficient completing transactions. The reporting is absolutely fantastic and thorough. The thorough reporting has allowed us to order product far more efficiently and accurately than before. The price is reasonable, the customer support is fantastic.

Cons

I really can't think of much negative to say about Vend. We have had a great experience with Vend, and all of the issues that we have had were successfully resolved in short order by the outstanding on-boarding and support teams.

Vendor response

Hey Jim, thank you for your glowing review of Vend POS! We're delighted to hear that you're so pleased with Vend point of sale software and that you've had a great experience with our team. Have a wonderful day! Best, Lucia (Vend's Community Manager)

Overall Rating
  • Value for money
  • Ease of use
  • Features
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What a P. O. S.!

Reviewed 6 months ago

Horrible, we have had nothing but trouble. Yes it's better for us in some ways than our prior POS, but at such a great cost of effort that we would never recommend it to anyone and constantly are on the look out for a better POS! We are implementing scanners to help fix inventory issues, as it is though I do not trust their inventory correction system and we use spreadsheets and the purchasing/returning...

Pros

Ecwid integrates seamlessly with vend. I wish we could use Ecwid as our main POS instead of Vend, but it is only a website shopping cart plugin or tablet app, and we need something that runs on a PC. We don't like Apple products, and wanted a PC interface instead of a tablet, due to our volume of products.

Cons

1. The cloud sync isn't accurate. Their database will overwrite changes a users makes if your internet isn't "fast" enough AND you have to clear site settings daily or hourly (depends on volume). 2. The reporting and ordering functionality is limited to your Excel skills. Advanced Excel knowledge is a must: Pivot tables, vlookup formulas, concatenate, lots of files to save and track. You cannot do...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very easy to set up, navigate and get customers checked out quickly

Reviewed 3 years ago

Being able to set up quickly, access from the cloud and use on multiple devices are jut some of the benefits to me.

Pros

The ease in setting up an online store and having the actual inventory be available is amazing. Being able to set if you want items available online or not is a plus, as being able to set a product with unlimited inventory so that it is still available to order online, even if you physically sell out of the item. This is great for quick to order in products.

Cons

It would be nice to have better integration between my POS system on the iPad, so that I could use a receipt printer and auto-cash drawer without using a PC setup.

Vendor response

Hey Lynda, thank you for your review of Vend POS! Very happy to hear that you have found Vend so easy to use. If you need any assistance with your hardware setup please reach out to our support team. You can submit a ticket (or a feature request) anytime with this link here https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks again! Best, Lucia (Vend's Community Manager)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It solves all of the problems I have as a retailer

Reviewed 3 years ago

I achieved fast checkout because all the product are loaded in inventory, but perhaps the most important is that I have increased the accuracy of reporting drastically

Pros

What I like about vend its is well designed user interface. But perhaps the most important is the ease of use, you can get the gist of it in about 20 minutes, and for more complex tasks it still would not take long to learn

Cons

I guess it's that for more detailed accounting id have to connect it to another software. so for example i have other expenses like utilities dont figure in the vend reporting, so the GP figures for instance are not fully accurate.

Vendor response

Hey Alan, thanks for your review of Vend POS. Our teams work hard to make sure that Vend is easy to use and quick to learn, so we're happy to hear that you feel that way! Vend has a number of integrations including with Xero's powerful accounting software that you may want to look into. If you'd like to give us more details on a specific feature you'd like to see in Vend, please use this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375 to submit a feature request. All the best, Lucia (Vend's Community Manager)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It is Great for Specialty Retail

Reviewed 2 years ago

The have a great product and serves a need in the niche and specialty retail market. I have used it many of times and integrated it with clients and tested it with many different types of businesses. The main concern is the speed and the register interface screen layout. I think in time some of the issues will get reworked. I like the integrations with apps and online. Being cloud based its very easy to rollout to more than one location. Reporting is very robust and it will report all types of sales from every source. I recommend it to any clothing store, bridal shops, craft shops, hobby shops, etc.

Pros

Vend is easy to get going, but has a learning curve. It has a design that is geared towards more specialty retail with lower volume sales. Installed in a resale clothing store, and it worked great, it has multiple picture features and offer integration with ecommerce. The level of options is great for stores like clothing, toy stores, hobby shops, etc.

Cons

The user register screen was hard to get us too. Its not layout in a standard cash register layout. Their was no use of a virtual number keypad. Which is hard to get use too. There are work arounds for it. They really need to redo the user register interface to be more streamlined.

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent to manage sales!

Reviewed a year ago

Very user friendly and easy to use with reporting tools and sales data.

Pros

Excellent to manage inventory and sales for multiple locations. We use this for our USA and France offices to manage inventory and sales.

Cons

Nothing at all. This program has helped us manage day to day sales to get an idea about which direction our company is headed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome POS system

Reviewed 2 years ago

Far fewer mistakes than previous POS system. Incredibly easy to learn, even for people frightened of computers. We also have a sister business that is totally different......but we're able to integrate our loyalty program using VEND, and it's easy for each business to personalize the system.

Pros

I spent several months reviewing POS to replace our existing system---being cloud based and integrating with Shopify were absolute musts. I had narrowed it down to two, Vend being one. Since we are a non-profit they gave us a discount, which clinched the deal, but Vend also had acouple features we liked that the other one didn't. Once it was approved, I spent a month or so converting all of our...

Cons

Their e-commerce platform comes as part of our package, but at the time we signed up (two years ago), it was still pretty plain, so we're still paying for a separate Shopify account (it integrates quite well with Shopify, so I haven't been in a hurry to switch over anyway). At some point I'll probably take a closer look and see if switching over makes sense.

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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So easy to use, even my Grandma could use it.

Reviewed 3 years ago

love using Vend. Its simplicity allows for quick training of new employees of all technological experience. However, the best feature is the ability to use it during an internet outage. We had this happen a few times where the internet went out, yet we were still able to conduct transactions. With our old POS system, an internet outage meant we had to close until the internet was restored. With Vend, there was no wait. We were still able to process sales and didn’t lose money. However, the lack of Priority Phone Support, while we haven’t yet needed it, is a little disconcerting. Adding this to all of the plans would create a near-perfect system.

Pros

absolutely love the ease of use of Vend. While I myself am rather technologically literate, some of my employees are not. However, because of how easy Vend is to use, they picked up on how to use it within an hour. I do also love the cloud services and their ability to keep running even through an internet outage. I did like that I had the ability to try out the product before purchasing. I realized...

Cons

Even though I use Google Chrome as my daily web browser, I am not fond of the fact that this is the only browser that works with Vend. If an update breaks Chrome, then I am left without a POS system. I’m hoping that they fix this and allow other browsers to work with the system. I also do not like the fact that I have to pay an additional cost for Premium Phone Support. If I am paying for your product, I should have support that is available at the highest level and available when I need it. Sometimes, something is so important that it can’t wait for an email support response. This is something that definitely needs fixing.

Vendor response

Hey James, we love to hear that retailers love Vend! Thanks for your review of Vend POS − great to hear that training has gone well and that you’ve made good use of our offline mode, it’s really an essential feature for a modern POS. Vend is fully supported on Google Chrome and Safari, we cannot guarantee that Vend will work as it should on other browsers, some features may work and some may not. Sorry if that’s not ideal for your business setup and appreciate your feedback on this. We highly recommend using Google Chrome for the best performance. Best, Lucia (Vend’s Community Manager).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tremendous POS

Reviewed 3 years ago

1. Easy, simple online storefront integration. This has increased our sales and has allowed us to make sales to a wider customer base. 2. Inventory movement transparency. Our former software solution was impossible to use in any way that allowed us to view historic inventory movements, as it didn't include any type of purchase order system; inventory had to be updated item by item manually. 3. Inventory valuation. The ability of Vend to average out our costs means that we have a real-time view of the value of our stock at any and all times.

Pros

The software is easy to use and incredibly user friendly, and is consistently being updated with new features and improvements to old ones. It offers a full-scope inventory management experience. It makes it easy for us to take our shop on the go, as we sell at numerous trade shows and conventions.

Cons

There are still some features missing, or which I would term incomplete, but as Vend is relatively new and the team is constantly working on releasing updates, I have every confidence that these are cases where it is just a matter of time. It is somewhat frustrating at times that there are some issues where internet connectivity issues can cause hiccups in the system that then need to be fixed on the back end by support, but these are few and far between.

Vendor response

Hey Leah, thanks for taking the time to review Vend POS! It's wonderful to hear that you're so delighted with the software. Thank you for also appreciating that our team are working on making Vend even better and creating terrific new features to make running a retail business easy. If you have any specific features you would like to request or feedback for our team please submit a ticket using the follow link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks again! Best, Lucia (Vend's Community Manager)

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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It's been awesome..we have greatly enjoyed VEND and would highly recommend it to anyone!

Reviewed 3 years ago

ease of set up , ease of running

Pros

It's a very intuitive program for staff to use...accross our 7 locations staff was able to learn and use the program immediately setting up the sell screen, buttons, keys and departments was easy to do with the help of the online tutorials and some tips from customer service, as well price changes and new products are easily added and adjusted. the real time information that I am able to easily access at my office to see what's going on is great....i am able to compare outlets performance side by side I was able to, relatively easily, import a large data base of existing gift certificates to use on the new system...

Cons

There is some information/data that i would like to be able to be put in a report/receipt , that function is currently unavailable...discount reports and the gift certificate number showing on the purchase receipt... we have had some hiccups with the bluetooth connections with the printers and some problems with speed and button response, but did find that updates tended to fix that problem... wish there was a way to access my stores through my phone, perhaps by an administrator app of some kind...

Vendor response

Hey Julia, thank you for your review and high recommendation of Vend POS! Delighted to hear that you're so pleased with using Vend point of sale software to run your business and thanks for your feedback as well. If you require assistance with your hardware I recommend contacting our support team for assistance. You can submit a ticket or a feature request anytime with this link here https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

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Vend is user-friendly and has been and easy transition for myself and my employees.

Reviewed 3 years ago
Pros

I LOVE the fact that I can see a photo of the product, since my DIY store is very visually based. I like that it is so easy to add or delete users. This helps when I have staff change and I have to take off employees to add new ones. I am a very organized person, so the folders really help, along with the color coding of each folder as well.

Cons

I would really like to have more features for the Admin position. I would like to be able to customize the features for what an Admin position would be. I want my manager to be able to add products and be able to do inventory. Also it would be really nice to be able to void out a transaction that has been closed if a mistake was done, but it seems like I have to refund the items first. Sometimes, customers just decide they don't want to do a project after we have done the transaction. It's rare, but it happens.

Vendor response

Hey Jennifer, thanks for taking the time to leave us a review! Great to hear that you're loving so many of Vend's features. In terms of customising Amin roles and permissions, you can do this with Vend's Advanced User Permissions which is available on some of our plans. Good news regarding voiding sales ¿ this is really easy to do in the Sales Ledger. Go to https://support.vendhq.com/hc/en-us/articles/227008567-Using-the-Vend-Sales-Ledger and choose 'Voiding Sales' at the top to find out how. If you need any further assistance or have any questions please don't hesitate to reach out to our friendly support team. We're here to help! Best, Lucia (Vend's Community Manager)

Overall Rating
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  • Likelihood to recommend10/10

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Really excellent system, intuitive and easy-to-use, functionality and features always improving

Reviewed 4 years ago

Two years ago I found myself with the unpleasant and overwhelming task of choosing a new POS system for the five gift shops I manage. I had just started the job and had a hard time researching the many options you can find online, most of which seemed geared toward a cafe and restaurant setting but were being pitched as retail solutions. VEND has proven to be (almost) everything I want. I work for a nonprofit that operates five gift shops in local State Parks. Overall, we have found that Vend is an affordable and flexible solution that is easy to operate.

Pros

It's easy to set up, easy to use and intuitive (even for some of my more tech-challenged staff), and perfect for a small-to-medium retail operation. It handles multiple outlets easily, as well as our wholesale business, and we're about to begin using the Vend eCommerce platform for our online store. And the price is very reasonable, which is one of the reasons it's such a good solution for a smaller business.

Cons

It can be difficult to find hardware that works with Vend. For example, we purchased the label maker that Vend recommends, and it was cheap and awful and broke twice before we decided to use something better. Unfortunately, Vend doesn't talk to that label printer, so our IT genius created a workaround that gets the job done. There are also some functions that Vend doesn't have yet (a single report that shows sales AND current inventory on one screen, for example, and better reporting for sales tax purposes) but we've always been able to work around these gaps, and Vend seems to be constantly updating and adding functionality.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review of Vend POS and Ecommerce

Reviewed 5 years ago
Pros

We've been using the Vend POS system for just over a year and recently upgraded to Vend Ecommerce (integrating our website/online store with our POS system). We're really happy with both systems; the POS is very intuitive and training of our staff, even those without any POS experience, was a breeze. The Ecommerce solution saves us a lot of time and effort (and eliminates the possibility of errors...

Cons

Being a standardized solution, the Ecommerce platform doesn't yet have all the features you would get with a custom designed website/online store. However the cost is a small fraction of what you would pay for a customized site.

Overall Rating
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  • Customer support
  • Likelihood to recommend7/10

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Great cloud based software. Very friendly for businesses looking to grow.

Reviewed 3 years ago

Better overall control of my entire retail business and its 5 locations. Vend should consider adding time clock functions for users to clock in and out, and to create new sales information from those users like sales per hour, etc.

Pros

Inventory tracking features. Being able to see all outlets inventory at the same time. Inventory transfers are very intuitive and easy to perform, same with stock orders.

Cons

Pricing and sale discount features aren't easy to apply for a membership type of system. Updating Price Books is a hassle as its current layout for each price book is not easy to navigate if one product's price needs to be changed inside of a price book with hundreds of products.

Vendor response

Hey there, thanks for your review of Vend POS. We agree Vend's the best point of sale for businesses looking to grow! If you're wanting to add extra staff management functionality, check out the Vend + Deputy integration. Deputy is a cloud based all-in-one employee scheduling, time & attendance, tasking and communication platform that you can connect to Vend for greater insight on sales trends and...

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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For me Im very good with Excel so I can use it well!

Reviewed 3 years ago

Depends on the seekers use.

Pros

I like that you can do everything on Excel as I have very good knowledge of excel and CSV file format. As I upload files nearly every day, as our shoes change daily. Works with Sku well.

Cons

Pricey. Someone who does not know excel well he is in trouble unless he sells the same products forever. No manual provided so no employees cannot look up something they have never done before. Adding products takes for ever as you have click edit to do it. Loss prevention if you add someone on manager role, he or she can steal cash after a sale and receipt given to customer as they can undo cash transaction with no record. I lost several 100 dollars before I discovered this on camera. So now all my employees are cashiers only.

Vendor response

Hey Harry, thanks for taking the time to review Vend POS. We really appreciate retailers feedback as it helps us make Vend even better! Vend's Help Centre and online videos are really great resources to help retailers with CSV files and inventory. We also offer onboarding and training services for retailers who want to get set up as quickly as possible or need a little extra help. Or they can work...

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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We used Vend for several years and found it very easy to adapt to and configure to our business.

Reviewed 3 years ago

Great sales and gross profit reporting. Excellent POS features like search and barcode integration.

Pros

We very much appreciated how easy it was to configure the software to our business and product lines. It is very easy to use and train new employees. We very much enjoyed being able to see live activity and reports on our mobile phones while traveling abroad. The barcode functionality was simple and easy to adapt.

Cons

The system wasn't scalable. Inventory management tools such as analysis for trends, seasonality, and forecasting was a very week or nonexistent. Also, Vend cannot process special orders or post customer deposits and that becomes an important feature to us as our business grew.

Vendor response

Hey Stan, thank you for taking the time to review Vend POS. Very pleased to hear that you have found Vend so easy to use and have enjoyed so many of our features, including being able to check on your business on-the-go, reporting, and more. Thank you for your feedback regarding advanced analysis and sell screen functionality that you'd like for your business. Vend has a few add-ons that you may want to look into for extra features, you can see these at www.vendhq.com/product-add-ons. If you have any more feedback you can submit a feature request to our team at any time using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

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Great product at a great value and easy to use

Reviewed 3 years ago
Pros

Great customer support, they are there for you with the answers to all of the "problems" that i have had quickly and ready to fix it

Cons

The few problems that i have had were all update related, either of the vend program or the IOS version, in those cases the updates were not known to me and in some cases one or the other did not communicate well after the updates. It would be nice to know of potential problems ahead of time rather to be in the middle of a transaction and have to start the troubleshooting process, or have to wait for the update during peak selling time rather than knowing beforehand to take care of the problem during down time.

Vendor response

Hey Brian, thanks for taking the time to review Vend POS. Great to hear that you're happy with the experience you've had with our support team - that's exactly what we like to hear! Sorry that you've experienced some problems with updates. Our team work hard to ensure all updates go out smoothly but occasionally this isn't the case for 100% of retailers. This could be due to a number of reasons, including the update, or the retailers specific setup or hardware. Our support team are on hand 24/7 should you ever encounter any problems so please don't hesitate to contact us anytime! Best, Lucia (Vend's Community Manager)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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All features one needs in a POS system, including integration with shopify made it an easy choice.

Reviewed 3 years ago

There are a lot of POS systems out there. I researched most of them before deciding on Vend. Anything you think that a POS should do, Vend does. There's no 100 percent perfect POS, but Vend has the most features and is easy to use. Plus no extra software or hardware is needed.

Pros

Shopify integration, bar code scanner integration, Quick Keys, reports, ability to list detailed product info. A big thing is remote login. I can check to see how my employees are doing at any time from any computer. I can also edit any part of my Vend information from any computer.

Cons

While Vend recently updated the way one enters product information by reducing the number of screens needed to enter or edit a product, there are still some areas of Vend that could use the same type of update. For example, after I'm finished entering a new product, there should be a button to click on that says "Enter New Product." Instead, I have to go back to the main Product Menu and go through a couple of screens to start entering another product. Not a major difficulty but this is one example where you have to go back to the main menu to access other parts of the software.

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Organized and digitized my point of sale system to make it much easier to study my business.

Reviewed 3 years ago

My previous system was a paper tracking system with a standard cash register. It's been much easier to analyze the business and see trends in sales/inventory now that it's digitized. It's very organized, and has been helpful for my employees to identify and charge customers correctly.

Pros

The inventory management setup has been great--I can edit individual items on the go, or download and edit larger portions of my inventory through a spreadsheet if needed. Having photos of my items has been helpful to me and my staff. Also, being able to track customers' info, credit, and loyalty has been beneficial to tailoring their shopping experience.

Cons

It's not very easy to reach someone via phone, but there are help tutorials made up and available online, and I can also submit a help ticket when needed.

Vendor response

Hey Angela, thanks for taking the time to review Vend POS. Delighted to hear that moving from pen and paper to the cloud with Vend point of sale software has helped your business in so many ways! That's exactly what we love to hear from our retailers. Thank you for feedback on support, we've recently made some big changes there and are continuing to improve this 24/7 service to make it even better. If you have any more feedback or questions, please submit a ticket (https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375) with our friendly support team for assistance. Best, Lucia (Vend's Community Manager)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Perfect POS for Inventory Intensive Retail Stores

Reviewed 2 years ago

Vend has been a great POS system for our retail store. It's register IPAD app is quick to learn and easy to train our employees on. The Inventory and Reporting system makes the management of our business so much simpler. It integrates well with multiple 3rd party programs, and receives regular updates from the company. Support has always been quick to help me out as well with the limited issues we've had. I would like to continue to see some improvements to the loyalty and rewards aspect, however these are not deal breakers.

Pros

The Inventory Management system is leaps and bounds above other POS systems we've look at. This is by far the main driver behind why we selected Vend as our POS system for our Cigar Store. Our small retail store can easily hold 10,000+ SKUs and we needed a system that could easily manage that. The reporting system is also very robust allowing us to quickly produce reports, or export data to allow us to measure sales trends, and make informed buying decisions.

Cons

There are some limits to the loyalty system and discount aspects, however they have improved consistently with regular updates. We have a VIP Club system and I'd like to have a higher loyalty tier system for them, however there isn't a universal way to do that.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend8/10

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Super Easy to Use

Reviewed 3 years ago
Pros

Love the cloud services they provide and especially the feature which allows Vend to work even if there is an internet outage. Some of my colleagues are not techno savvy but they managed to figure it out pretty quick. Loyalty dollar options also seem interesting and its an optional feature.

Cons

The single browser support makes it risky if and when it gets a bad update. Currently only chrome is supported. Additional cost for premium phone support irks me because if Im buying the product, the highest level of support should come with that

Vendor response

Hey Amogh, thanks for your review of Vend POS − great to hear that you’re loving Vend’s cloud point of sale software, usability, and offline mode. Vend is fully supported on Google Chrome and Safari, we cannot guarantee that Vend will work as it should on other browsers, some features may work and some may not. Sorry if that’s not ideal for your business setup and appreciate your feedback on this. We highly recommend using Google Chrome for the best performance. Best, Lucia (Vend’s Community Manager).

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