Vend Reviews - Page 3

Vend has a great online interface WITH a strong back office section. Many other online services are great for checking out/selling but don't have a strong back office section. Vend also offers many things built in that others charge for. You can have multiple users..no fee; Gift cards supported..no fee, free "simple" e-commerce site, integrated payments. Also, you can have someone working in the back office section of the software while someone else is in the sales screen. Not all other software options can do that, beware!! Anyway, I've just been really impressed.

Vend needs to add support for more label sizes so you can batch and print directly from Vend. Currently you have to use the DYMO software to produce any label that isn't 1"x2 1/8". They do support other larger labels but not the butterfly or other small labels we can get here in the US.

It integrates the online and retail inventory at the same time. Like the basic website template and all that you can do to make it look like a real website with other information besides a shopping cart!

Does not support coupon codes! Thought about leaving Vend POS several times because of this problem.

Hey there, thanks for taking the time to review Vend POS! Apologies that we don't currently have a feature to generate coupon or promo codes. This is a highly requested feature we're aware retailers would love to see on Vend. If this feature is added to Vend, we'll be sure to send out an update. Thank you for your feedback. Best, Lucia (Vend's Community Manager)

1. If you have a company that is very busy and its hard to keep track of your stock levels then this pos is a system you need. 2. Searching in Vend is fast, it organizes everything and gives you thee option to create different variants of items which produces results in timely manner; reducing customers wait time. 3. To every business safety is very important and Vend uses the Cloud which is safe,...

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1. When inputting the float and an error was made i found it challenging to change that information. 2. The company I work for also uses Quickbooks and being that these two companies are integrated we were delighted only to find out it can only be combined for US residents only. 3. Its a quite pricey especially for start up companies.

Vend is an excellent and fail-safe POS for small businesses. While data entry and inventory search functionality is generally a breeze, depending on the nature of your business or inventory, you may run into difficulties keeping categories of products isolated from one another. Stock orders are a breeze and staff is very helpful.

I only wish the interface was a little more malleable and user customizable as it seems that it's slowly being tailored to best suit its most standard applications, rather than oriented towards creative retail pursuits with singular demands.

I love the ease of use and user-friendliness. Overall a great program that I definitely recommend to other retailers!

Honestly I just wish that sales could communicate between the Vend program and my Shopify online store that is integrated? Though it's not a big deal as it's very easy to run sales in the online store through Shopify, so it's not the end of the world.

Hey Michele, thank you for taking the time to leave a review. Delighted to hear that you love Vend point of sale software - the feeling is mutual! If you are having any issues with your Shopify + Vend integration please open a ticket as soon as possible with our friendly 24/7 support team. Hope you have a wonderful day and thanks again! Best, Lucia (Vend's Community Manager)

It is easy to use, it is updated timely, and it offers PC web browser access. PC web access is very important because it gives flexibility.

A little on the pricey side, but it offers great value for the money. Updates could come faster. They do come but tend to lag.

Hey Fabian, thank you for your review of Vend POS. Fantastic to hear that using Vend has made running your retail business easier - that's exactly what we want to do for retailers. Totally agree that Vend is great value for money, especially compared to highly expensive legacy POS systems! All the best, Lucia (Vend's Community Manager)

There really was no learning curve. Super easy to put in new products and very easy for my salesmen to use.

Few things that I would like to see: better functions to help organize clients and give my salesmen tasks to contact people. Also, I would like for there to be a way to force entry of the clients name on each sale. (probably just need people who do what they are supposed to do....). Customer service is not accesible by phone and this is sometimes difficult.

We originally went looking for a full-featured POS software and found them we originally went looking for a full-featured POS software and found VEND. Imagine or surprise to find a cloud-based solution where everything from inventory to reporting is seamless and integrated.

About the only feature it is missing and we wished it had is serial number capability for tracking by item.

Hey James, so pleased to hear that you're so delighted with Vend POS! Not 100% sure what you mean by serial number capability, if you'd like to go into more detail please submit a feature request with our team using the following link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thank you for taking the time to review Vend. Best, Lucia (Vend's Community Manager)

The system is very easy to learn, the report capability is what we like the most, having the ability to run report to analyze the sales and patterns, is very helpful in planning , buying inventory, since it is capable to also hold inventory, to send emails to alert when inventory is low, is amazing, we love the system for our small store.

Not much, we had some issues in the beginning with credit card connectivity, but not for any of the system fault, it was the way our store is set up with our internet, once all that got squared away, the system worked perfect.

For our retail clothing business, we have been using Vend POS in our shop to manage inventory and run in-store sales. The integrations we rely on are Shopify for e-commerce as well as Xero for accounting. Vend POS has been a generally pleasant experience and they have improved the web-based POS platform tremendously over the course of the past five years and continue to do so. The Vend Register...

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There have been various bugs, issues, and UI inconveniences over the years. Generally customer support is very responsive to tickets we create however it is usually a long turnaround to actually address any software improvements we have asked to be made.

Great product for running a retail store! The product works very well and set up is quite easy.

Depending on merchant account, the software doesn't always allow refunds to be performed at the till (iPad).

It is all in your hand and you can do what you want with the program and it is afforable I like the fact that you can add products and delete products easily and it is very simple to use

Graphics need some work and certain icons could be used in bigger format Tracking previous invoice and customer history needs improvements

Hey Edwin, thanks for your review of Vend POS! Happy to hear that you're pleased with Vend's usability, value and ease of use. If you have any specific feedback around what changes you would like to see we'd love to hear your thoughts. You can let us know by submitting a ticket using the following link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks again! Best, Lucia (Vend's Community Manager)

Front end is clean and simple for employees to use. Fine for a very small or beginning business.

Reporting functions are terrible. System was not designed by anyone with any understanding of accounting or running a B&M retail business. Only capable of working for a very small retail business.

We used this for a small retail clothing store. It was managed remotely and easily updated within the shop. It was easy to see analytics for sales

Our CC processor wasn't accepted at the time, so we had to input our credit card sales manually. This was a hassle but was eventually fixed.

I like the use of it adding products and all the intergrations it has. Very easy to setup and use to keep track of things.

Price went up. Big price increase was not pleased.

Hey Michael, thanks for your positive review of Vend POS. It's wonderful to hear you're finding Vend great to use and you were pleased with your set up. We've recently made some changes to our pricing structure so that we can continue investing in and developing Vend even further. We've already made some significant updates, such as an extensive promotions suite, big changes to our inventory platform, more powerful reporting and real time analytics. We hope these features can be used in your business and help you grow and run exceptional retail. If you have any questions around Vend please reach out to us directly. Best wishes, Vend's Community Manager.

The easy to use functions and layout. It is easy to find what you are looking for, and the service is great whenever there are questions.

When printing pricing labels, it seems cumbersome. Also, it would be great if there was a function that you could edit the details while it is in list view (ie. in product list)

Hey Shannon, excellent to hear that you're so happy with Vend POS and thank you for your feedback! If you would like to go into more detail about your printing issue or edit product feature request, please submit a ticket to our team using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks you for taking the time to review Vend. Best, Lucia (Vend's Community Manager)

The team is awesome, they are friendly and responsive. When there is a problem, they dig into it quickly and solve it. While it's rare to have a problem, it's great to know they are around. There are new features and functions introduced on a periodic basis and the product seems to get better over time.

I'm not partial to their color scheme and would like to be able to change the skin of the application to something else. Also, since we're in the US and they are a New Zealand company, our terms are sometimes a little different for the same thing and that can be confusing until learned.

Vend is a great way to sell products of any kind. The ipad app is easy to navigate and you can set up quick keys for some of the products.

It used to kick me off of my account sometimes and make me sign back in. I havent noticed it doing that in a while though.

Hey Jenni, thanks for your review of Vend POS − happy to hear you're finding it so easy! Sorry to hear you were having a login issue, if that pops up again please don't hesitate to let us know. We're here to help! Best, Lucia (Vend's Community Manager)

• Ease of use • Customer Database • Pictures of products • Easily discount

Not really a con but we started selling beer during park hours and with such a high volume in sales and parked sales the system would crash but not often.

Its ease of use and how robust the system truly is. It makes staff training and use very smooth. As an administrator on our Vend store, the layout and format are very user friendly.

We had some issues with the App being updated and changing some of our taxing formatting which was an issue. Vend representatives worked hard to rectify this issue.

Hey Rebecca, thank you for your wonderful review of Vend POS! We're delighted to hear that you have had such a great experience with Vend and our team, especially on sorting that tax issue out for you. We'll keep working hard to delight you with this level of service and ease of use. All the best, Lucia (Vend's Community Manager)

Being able to sell product from anywhere and not just in our store, the ease of running reports when needed, maintaining product in inventory, and able to set up sale items without having to manually start and stop when sale ends

I find there are very few cons about this product. Only concerns we have are at times the scanner stops working (which will have to turn off register/or restart iPad), or the Cash Register drops Bluetooth connection.

Simplicity (or so it seemed), multi-outlet.

It's simple because it doesn't work. We literally have buggy issues every week, and it's been a year of using it. And we're not attempting difficult or creative issues. Very basic retail tils, on hardware recommended by Vend, setup according to their specs. It just constantly has problems. Dropped sales, problems with software, reporting issues... you would think these are our issues (Vend blames...

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Very intuitive system that means training needs are limited. Easy to use ordering. Sales tracking for each shop from your mobile, ipad or desktop. Using an ipad as the POS terminal reduces clutter in the store and customers always impressed with it. Great capabilities to track sales, customers. Excellent support. Great gift card functionality.

Some additional advanced features would be welcome - e.g. multi-currency for procurement to further simplify ordering process.