I like that I can access the Vend information for all of my chops form anywhere there is an internet connection. It has good reporting capability

We wish that there was more flexibility to get the product description information onto our register receipts. We also wish that the software could incorporate an integrated scale for items we sell by weight.

I love that the managers are able to create quick keys to make it even more user friendly for the sales associates!

I do not like that on occasion it will randomly kick you off of your account in the middle of something and make you sign back in.

Vend Register is an easy to use Till / Cash Point system that uses inexpensive Kit, an Ipad, Receipt Printer, Cash Drawer and Blue Tooth Bar Code scanner if needed. No contract so you can leave if it is not for you and you still have a handy Ipad.

Vend invoice in NZ Dollars so for me being in the UK the monthly fee fluctuates a little so we have to check our bank statements to see how much it costs from month to month. Not a massive hardship, but not ideal.

The reports give me the information I need. The help desk is excellent and help me out and return my calls in a timely manner.

No Year to Date sales at my fingertips. To enter new products, we need to enter the entire product inventory and then go in and divide the different store inventory. Leaves room for error.

It connects with our calendar and we can take a payment right from there & it populates their information automatically. Its easy to add products and services

The register has to be manually closed. Wish there was an automated close feature if it's not closed by a certain time of the evening

Ease of use Payment integrations Inventory management Reporting Training mode Third party integrations

Customer support is garbage. These guys happily take your money but when a problem occurs your left to basically sort problems out yourself with cookie cutter answers from a woeful support team

The tagging function makes it very easy to sift through various types of inventory and distinguish certain store items from others.

The fact that the variant pages can't be searched for and that there are limitations with respect to variants in place when entering new products.

Stock control options are top notch. The ability to order, return and inventory stock directly from the app is fantastic

Rather than having the option to use a modifier for an existing product each possible modification needs its own "variant". Not idea in a food service environment.

Easy to use, Excellent Support, Bulk Import Variants, Built in Loyalty Program

Really nothing negative to say about Vend, I love this software

Vend has a lot of great features and integrations that allow the business to have a simple checkout process.

The biggest flaw in this system is that sometimes in can take a while for the data to sync, but that's to be expected really.

Neat, simple and easy to use, starter price was competitive. Good inventory management features, which feeds into the POS system, simple reporting and it has the capabilitiy to link to Xero.

I have had similar problems with others, when VEND update or upgrade the program, which seems like every 2 months, it plays havoc with the data inputting and adding new product, and with VEND, it is imperative that you input the data accurately when you add a new product. Plus, they are not good with communicating that they will be doing an upgrade or making changes to tariffs, which might affect the functionality of the program. I have been trialling the system for a year, and I am rather nervous of enabling the xero integration, as it might not be accurate information that is being fed thru.

Hi there, thanks for taking the time to review Vend. Happy to hear that you're finding Vend easy to use and enjoying the range of features, including inventory management. Sorry to hear you've had trouble with an update. Updates are always done to add value to Vend and our team thoroughly research and test all updates before releasing them. Our friendly support team are able to help should you need assistance or have questions about any updates. Best, Lucia (Vend's Community Manager)

Great for our chain of coffee lounges. Easy to use and enjoy the customer loyalty. Inventory is easy to use.

American pricing. No benefit of having 2 shops...only becomes discounted after 2nd. Also would like to see more integration with canadian banking terminals.

Vend allows users to set up a load of information behind the scenes, while keeping the interface straight forward for users.

Some syncing delays are the biggest cause of concern for my company as we strive to have quick, efficient service.

Can use anywhere and any device Nice interface and well designed Environmental friendly Fit many types of business

The cost some how I can't find any other disadvantages Asking for 100 characters here but I have nothing else to say :)

It is very easy to use and train someone to use.

That they change things without asking if it would benefit my company. Sometimes it does and sometimes it would of better off left alone.

It has all the bells and whistles when it comes to setting up your retail store. It allows more than one register and many users.

The inventory management was terrible. I had one brick and mortar and an online store and the inventory was constantly off. Also you have to pay extra for customer support if you need to call and solve a problem immediately (register not working during business hours etc.)

Hi Brianne, Sorry to hear you've had a negative experience with Vend - not what we like to hear at all! If you were using Vend Ecommerce or an ecommerce integration built by Vend (like Shopify) our experienced team are here to help 24/7 with inventory management. If you were using a third party ecommerce integration that wasn't built by Vend, we recommend retailers get in touch with that...

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Most of all, technical support. Launching Vend also called for back room inventory integration to four e-commerce platforms with over 5,000 products. The project required a lot of planning and support. Fortunately Vend is recognized as an up and coming company and our integration partners were 'user friendly' with the Vend platform, to various degrees. The Vend technical team was always there. Quick and accurate information. Then the product itself. I was hesitant as to the response from our employees with such a drastic change (from Quickbooks POS), but we were ringing test sales within minutes. The iPad POS and the mini-iPad customer display just looks awesome and complements our store's image.

A few features found in more mature systems are not there. With the introduction of gift cards before the Holidays, this big one will be off the list. The built in Reward system should allow for a loyalty card to be issued to the customer. Finally, being able to associate customer groups with special discounts. (ie VIP get 10% off every day) would complete my wish list.

Support is available 24x7. Always helpful & responsive. Adding products is quite easy (also being able to duplicate would be nice).

We wish that we could customize receipts with information in the extended description. We also dream of an integrated scale feature since much of our inventory is sold by weight.

Very user friendly and many great functions. I love how easy it is to find daily, weekly, monthly reports.

sometimes there is a bit of a lag in updating daily sales totals, but that may have been an internet issue.

Everything from entering stock, selling stock and tracking stock is just so easy.

I would love to see more stylish webstore templates. I would be using VEND now as my webstore too, if the choice of templates on offer when I was setting up my website had been more stylish.

Vend is a POS system that helps the small to medium business runs online and in store. What i really like about this app is that you can easily access it through mobile phones.

This product is very useful and helpful. It works really well and the customer services is really good so i don't have any negative comments about this product

No pros were added to this review

No cons were added to this review

It's a great alternative to expensive systems. Flexible, adaptable and it's easy to use, and we get great feedback from reports. I am pleased enough with Vend to have recommended it several times, to other people who trade the same products as us for evaluation. Make the most of the free trial, to see if it works for you and your business.

I have found that the best way to get help, advice & guidance is via chat facility rather then email requests which take a too long to get an answer. We have a small inventory and to set it it up took longer than expected, however this was our first system, so cannot compare it with others. I guess any set up would take time!

it's easy to use, has a very small learning curve and the ability to quickly complete many functions in relative short order. The customizability is is pretty good but does have some limitations.

Vend does not always report correct values or numbers, because it it always being updated new glitches and bugs can be introduced causing havoc for your day. I found out that when you close (Delete) an outlet that it deletes all attached reports other than the historical sales, so unless you back them all up they're gone forever, I feel like this is a huge issue for vend as these reports can be vital to have if your subject to audit like we are. While customer service is great I rarely get the answers that i'm needing or a solution for my problem.

The user-friendliness and intuitiveness of Vend was great for us in our start-up phase at our brewery. We operated a retail store and taproom/bar using Vend for about six months.

Ultimately, there was a lack of complexity in the software for running a bar/taproom in terms of being able to use tabs. There is a 'tab' / layaway function we used as a workaround but it is not meant for this purpose.