Vend Reviews - Page 5

it's easy to use, has a very small learning curve and the ability to quickly complete many functions in relative short order. The customizability is is pretty good but does have some limitations.

Vend does not always report correct values or numbers, because it it always being updated new glitches and bugs can be introduced causing havoc for your day. I found out that when you close (Delete) an outlet that it deletes all attached reports other than the historical sales, so unless you back them all up they're gone forever, I feel like this is a huge issue for vend as these reports can be vital to have if your subject to audit like we are. While customer service is great I rarely get the answers that i'm needing or a solution for my problem.

The user-friendliness and intuitiveness of Vend was great for us in our start-up phase at our brewery. We operated a retail store and taproom/bar using Vend for about six months.

Ultimately, there was a lack of complexity in the software for running a bar/taproom in terms of being able to use tabs. There is a 'tab' / layaway function we used as a workaround but it is not meant for this purpose.

We took this product on due to the fact we have multiple volunteers who need to use it. After reviewing 12 different systems (yes, I looked at 12 of them!) I chose Vend. The screen is user friendly. Completing purchases is simple. It's incredible easy to find a products. I have trained individuals from age 12 to 85 with success.

My biggest complaint is the time for customer service. Unfortuntely they are in New Zealand so you must email if you are from the US and wait for a reply. Their replys usually takes till the next day because of the time change but if you can wait, they are really good about giving you what you need.

Easy to use and track your items you make in the system. Customer tracking was also easy to do. I also really liked the user interface.

The reporting and the price. The reporting was lacking, and the details you could keep on your products was also pretty lacking. And for the price, I switched to a competitor got more features and reporting and saved money.

I lose this on a couple facts. Free trial for 30 days. On top of their insanely low pricing per month, this software is relatively easy to use

Monthly cost, no software to purchase and own with no monthly costs. Monthly costs are very low but still over time if you stick with this company it adds up

Hey Christopher, thanks for your review - you're correct, it's a 'no lose' situation been able to take Vend's 30-day free trial for a spin! We think it's a great way for retailers to see Vend in action and test the software. Vend plans are available on a monthly or annual billing and Vend runs on Mac, PC, and iPad so retailers can get going on hardware that's up to 90% cheaper than outdated legacy POS systems. That's a huge saving for retailers and allows a lot more easier for retailers when it comes to Thanks again for your review. Best, Lucia (Vend's Community Manager)

No pros were added to this review

I have had this system for two years and use the website feature they offer. Three month ago they did a update that caused my website to not sinc with my inventory. I pay for the highest level of support you can get with this company and I can not get a phone call through to them, I can not get a response back from a Manager, my special tech people working on this after three months still do not know what the problem is. I have had to turn my website off three weeks ago and have asked for them to do a manual sync and it still has NOT been done. I am loosing money everyday from not having a website available. It is helpless....

Hi Nicole, Firstly, we want to apologize for the frustration and any inconvenience caused by this issue affecting your online store. We totally understand that this is not a situation you want to be in. Our team have made several improvements however unfortunately there is not one quick fix for the specific issue affecting your online store. A compensation has been processed for you and our team will be in touch when we have an update. We appreciate your patience and understanding in the situation and hope to have things running perfectly soon. Best wishes, Lucia Vend's Community Manager

Easy for any staff member to use detail in reporting

Inconsistent information from support desk Help phone not being answered and a call back 48hours later (this is NOT Helpful) updating information and not thinking how this will effect the End consumer E.G the changes to the credit note

Ease of use in-store, could train new employees or temporary help for big sales in a matter of minutes how to operate the register

The link-ability with e-commerce such as Shopify is not nearly as seamless as it is made out to be, lots of broken links

Hey Mike, thanks for your review of Vend POS. Happy to hear that you found Vend easy to use and train staff members on! Sorry to hear that you experienced some technical difficulties with your Shopify + Vend integration, if you have any exisiting issues with this we'd love to help you out. If you need any further assistance or have any questions please submit a ticket with our friendly support team here using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Best, Lucia (Vend's Community Manager)

The intuitiveness of it makes it easy to train staff to use. Adding products and tracking is amazing. As a POS it knows exactly what retailers would need.

Can’t change a payment method if you hit the wrong one causing issues at end of day. Has messed up inventory/costs 2-3 x and we lost our work.

Hey Michelle, thanks for your review of Vend POS! Great to hear that you're finding Vend so easy to use and train your staff. Sorry to hear that hitting the wrong payment method caused some issues ¿ if you'd like to give us more details on what happened so we can look into that please open a ticket with our friendly support team. Best, Lucia (Vend's Community Manager)

After investigation numerous options, we selected VEND and have no regrets. The application has evolved over time and it just keeps on getting better. The set up is easy and the reports are even better. The individuals I get to use the application find it very easy to use and intuitive.

At this point the ability to not use the ipad camera as scanner is a con which seemed to be present in a prior vend version

Excellent to manage inventory and sales for multiple locations. We use this for our USA and France offices to manage inventory and sales.

Nothing at all. This program has helped us manage day to day sales to get an idea about which direction our company is headed.

It has a lot of functionality. Which is a must in a high paced retail environment? It also works in a cloud meaning you can access it anywhere from any device - perfect for keeping a close eye on your sales going up!

As it is a SaaS software, sometimes you have to wait a long time for a new functionality that you wish it had.

Easy to update and track inventory using spreadsheet import/export. Quick keys for the iPad app are a nice feature.

No complaints. It does everything I need in a POS solution. Can't think of any features I'd need that it doesn't have.

Hey John, appreciate your terrific review of Vend POS! It's great to hear that you're so pleased with our point of sale software. If you do ever have an issue or want to submit a feature request, please reach out to our 24/7 support team. Hope you have a wonderful day! Best, Lucia (Vend's Community Manager)

I like how easy it is to navigate. I use vend every day in the showroom and love it. Very user friendly.

I don't like that sometimes it kicks me out while I am in the middle of doing something on my ipad.

Eady to use if you're only operating a retail store and need a POS system and have an accounting system that can be integrated

Cant handle complex inventory costing so all the costing per SKU must be outside vend. It would be be great to have a better costing system

Decent POS, second year of the service had fewer outages than the first year. Reporting has improved.

Still can not provide integrated credit card processing. They partnered with Vantiv to provide a EMV solution. We signed up over year ago and still hasn't been activated. Vantiv has terrible online reviews and judging from 45 minute hold I was on, they are true. Even now Vend is advertising EMV ready credit card terminals with their partner Vantiv. Do not believe them, expect to be swiping and getting the occasional chargeback. People are stating to realize that if they dispute any swiped charge on their credit card, they will win. It is the newest form of shoplifting. Other issues have to do with the day to day workflow of maintaining prices and products. Just poorly designed. Customer Service is just apologies and denial of responsibility

Easy to use for everyone. Connects perfectly our POS and online store. Support service is awesome.

There are still some little functions they can improve.

Vend has the ability to do almost anything, it just is not intitutive in many ways. Vends inventory entry method worked well. They gave a discount for paying ahead.

Their Layby program(Lay a way)it just was not good. We asked for help and did not get it. Also it would lose sales tickets from time to time. Also the drawer check out did not give all the info you would expect. There were many ways to make things happen and that would confuse people as to how to do something. I think it is good software but just did not fit us as we were at odds with it many days. We never did get it to interface with Quick Books online.

Hey Larry, very sorry to hear that you weren't happy with Vend point of sale software or your experience with our team. Most retailers find Vend very intuitive and easy to learn so it's disappointing to hear you don't feel that way. If you have any specific feedback that you'd like me to pass on to our team you can reach me via email on lucia@vendhq.com. We wish you the all the best for your business. Best, Lucia (Vend's Community Manager).

That i can access sales remotely and add products remotely

the biggest issue is that i can't print a sales-summary of itemised sales for spot-checks for VAT dept on my thermal printer of that current day, what is known as an X reading, or even a summary of sales in one itemised list at the end of the working day, from my thermal printer, known as a Z reading. this was always standard on any traditional cash register. and i think would be super easy for Vent to have. --- it's a bit pricey, since within 24 months of using vend, one can buy a stand alone system with equipment included

The customer service is out of this world. They NEVER leave you hanging & always resolve my issues in the one phone call. These guys truly understand retail & the time pressures involved & have never let me down. They're generally good, fun peeps to deal with as well.

I have a pretty demanding list of requirements for reporting & some of them require a bit of excel manipulation, HOWEVER - the data has always been there, I've just needed to massage it a bit.

Ease of Use

No cons were added to this review

The software's ease of use in its user interface was very refreshing and I love how it allows for reporting analytics.

Although the graphing feature is nice, I wish it were more robust and customizable.

Vend is a fabulous innovative company who are continually reinvesting to make their product better. They listen and they respond.

Wish I had this technology years ago. Have been with Vend for quite some time now - it hasn't always been smooth sailing but we have seen a marked improvement in the past 12 months. Thanks for listening to the frontline operational issues we experience.