Vend Reviews - Page 6

I have been using Vend for two years now and was amazed at the free trial to get us started, regular improvements without extra costs and the brilliant support.

No complaints at all as it's cost effective and really works

Great, simple, easy to set up product that works both on line and off line if there are any internet issues.

They are continually working on the product so any changes we needed were added to their roadmap

Ability to connect to another register in another outlet, so you can see how each outlet is performing. Inventory counts are good, it gives a great snapshot of the performance of your business. We carry over 28,000 items in our store so it is a wise idea to keep track of everything.

Slow! Slow! Slow! Vend Servers are in another country so with cloud it takes time and at times of the day, the program just grinds away. It takes a while sometimes for the transactions to go through. We have upgraded all our computer hardware, believing that to be the problem. But no it is the servers that Vend use.

Good feature set for the retail environment.

Support is AWFUL. And I mean truly AWFUL. Today for example, VEND is having problems with credit card authorization. The authorizer, Worldpay from FIS sees the transaction and approves it but VEND fumbles the transaction and doesn't accept the payment. Attempts at getting support from VEND have not been fruitful. Ever try to run a retail store when you can't accept card payments? VEND uses a BOT to try to front-end support requests. They need to invest in HUMANS to provide support. Yes, humans are expensive, but so is VEND's software.

It's great for small businesses, affordable, and super flexible. Their support is great too.

They're on the newer side so they're still working out a few small bugs. Overall it's great though.

Simple enough to use and can perform most functions needed by small retail operarions!

Not seamless enough integration to Shopify. I think Vend have released their own ecommerce solution so try exploring that. Must be better.

Easy to start using, ability to export and import CSV files, cloud based. Inventory is cloud based so you can sell at a convention or on-line and have your in-store inventory updated immediately. being cloud based you can also see sales numbers and individual transactions as they are updated. Ability to work on the back end from any location with an internet connection is fantastic.

Misleading information about what it integrates with, claiming to integrate with Quickbooks, but doesn't really and loses the ability to use store credit if you do try to integrate. I experienced very inconsistent customer service when I had problems. The first tier support got back to me quickly and tried to be helpful, but when a problem had to be escalated there was little or no update or help from...

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Vend is a simple but powerful POS and Inventory Management platform. I've been using it for 2 years. Easy to setup and use.

While the product is very robust in features. The company does seem to be a slower than others to release new features.

The software does all the basics we are looking for but the best part is that Vend is constantly improving features and their support is really great. There are certainly a few items that don't work the way we need them to and integration to Quickbooks Online is one of those but I really think this is a company that listens and if we keep providing feedback they'll respond accordingly. We've already had several enhancements in the last few months that make this package much better in a Canadian business context.

Missing a few basics (Quickbooks Integration in Canada) that are really useful for us small business owners!!

Simple clean user interface that is very clear to view on a range of different devices and screen resolutions.

Ridiculously slow, especially for inventory management a simple inventory count can take well over ten minutes to complete and sometime the system just freezes completely.

Great customer service, lot's of upgrades and tweaking that Vend is working on all the time, very functional for recording customers, taking payments and linking with other platforms.

Priced in US dollars ( sad for canadians)

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Simple execution. Very intuitive setup and operation. I merged data from a .CSV file without any difficulty. Out of the box easy to implement system.

Some limitations. Requires strong WIFI connection - otherwise you will have some lag when ringing up or general system use. Not a great multi store solution.

Loyalty Program, Payment Intergrations, Easy to use

If a monthly cost bothers you then it could be a con

This product is fairly easy to use and I would recommend it to anyone who owns a small business

Wish it had another feature for opening and closing register

This is a great product. Easy to set up and use. The inventory and reporting side of things are excellent and the intergration with our accounts package xero makes everything very easy.

It's all good and nothing to suggest in this section.

We have absolutely loved the simplicity of the system both at the counter and in the warehouse. The interface is pleasant to the eye and really easy to navigate. Their support during our assessment and migration was exceptional. We love Vend for their progressive approach to giving us at retail level a positive experience. Vend has certainly become a well-loved solution within our company and has exceeded expectation in all aspects. Thank you Vend.

When printing labels, the two step process to get them to print is a bit annoying, however if that is its only fault we have a winner in POS systems.

The team at Vend are always so eager to help! The product is easy to understand and use

Laybys are difficult to work out and the tutorial is useless

-Inventory Module is easy to use -Reporting is highly customized -Pictures for inventory items are very helpful

- We cannot use payment because of PCI compliance. -Site is slow sometimes -Price is high for a single unit small store

Great support team and the product is so easy! i train my staff for 10 min and their away making sales!

nothing! product works great for everyday retailers

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Set up and use is pretty straight forward. Has some great features (though some are at an additional cost). Very good support.

Some of the next level features require a substantial jump in subscription costs. For example a second store is more then double two single store subscriptions (albeit with additional features)