Vendini TicketAgent Pricing, Features, Reviews & Comparison of Alternatives

Vendini TicketAgent

Integrated cloud-based ticketing solution for box offices

4.48/5 (72 reviews)

Vendini TicketAgent overview

What is Vendini TicketAgent?

TicketAgent is a box office ticketing solution, integrating seamlessly within Vendini’s suite of live event management tools. Based around a cloud-based login and intuitive dashboard, TicketAgent can be quickly deployed across multiple workstations and mobile devices. Centralized data storage keeps all users up-to-date while ensuring sensitive patron information is backed up and stored safely. Sales are processed seamlessly alongside online bookings thanks to integration with Vendini TicketLine, enabling staff of all training levels to easily monitor current booking activity and provide a more informed level of customer support. Produce detailed financial reports within a matter of clicks and get instant access to purchase histories and contact profiles.

By streamlining box office payments, TicketAgent also makes legacy systems redundant while introducing new hardware options for extended features. Integrated credit card processing features meeting strict compliance to level 1 PCI DSS certification removes any dependence on additional credit card machines and phone lines. In addition, full ticketing capabilities are liberated from the office with the free TicketAgent app for iOS devices. From iPhone or iPad, event staff can provide mobile support augmented by accessories for swiping cards and performing wireless or tethered scanning. View available seats from intuitive graphical charts, email receipts to patrons paying on the door and log admittance on the fly. Vendini also offers options for thermal printers, professional custom paper stock and specialty mailing envelopes for the publishing and distribution of physical tickets.
www.vendini.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Vendini TicketAgent screenshot: Vendini TicketAgent add card screenVendini Member Conference 2015Vendini TicketAgent screenshot: Vendini TicketAgent order completeVendini TicketAgent screenshot: Vendini TicketAgent select event on iOS app for iPhoneVendini TicketAgent screenshot: Vendini TicketAgent select event screenVendini Patron Connect Live StreamPatron Connect - Know more, raise moreHow to Throw a Kick-Ass FestivalMarketing on a Shoestring Budget Webinar Recording

Vendini TicketAgent reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.6
  4.7
Andrew Morehead

Easy event set up with the ability to sell tickets without worry and to work on other projects.

Used daily for 2+ years
Reviewed 2018-01-11
Review Source: Capterra

Pros
The best part of this software is that it is cloud-based, easy to navigate and setup, they give you template/dimensions for graphics, and the sales interface is easy for anyone in the office to grasp. By the time someone has typed a donation letter, I've already processed payment and printed the tickets. It is, hands down, the best ticket system for managing not only the ticket sales, but the relationship with the customer. Yeah, I could do a one-time ticket sale with EventBrite or BrownPaper Tickets (whatever they're called), but I don't have a long running capture of deep customer spending and attendance history.

Cons
The only thing that we ran up against was that pew style seating is hard to section off in the software and, inevitably, it was easier to create general "rooms" for reserved sections rather than using the seating chart for a church sanctuary. It's wonderful for theater seating!

Response from Vendini


Andrew, thanks for sharing your thoughts and insights here. We're happy to hear that the system is easy to use and has been a good fit for you folks at Episcopal Church of the Ascension.

We feel lucky to partner with you and are grateful you're a part of the Vendini family.

Cheers,
The Vendini Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Tad Fujioka

A Wonderful Experience with a Wonderful Software

Used daily for 2+ years
Reviewed 2019-08-29
Review Source: Capterra

Vendini has been so wonderful to us over the past three and a half years. We have experienced a lot of growth and they made some of that possible. And when we needed to renegotiate things because of our growth, they were more than willing to do so. They really care about making the users feel comfortable with the software and providing us with some fantastic customer service when necessary.

Pros
The ease of use for all the employees at my company is the top feature for me. Whether we are on the marketing side, fundraising, or just trying to sell tickets, Vendini makes the service very accessible and customizable to us and our needs. Also, their customer service is always very good about making sure we are using their service fully and feel comfortable with all of their features.

Cons
Sometimes certain issues take a while to get resolved within the software. Most things they are great about fixing as soon as I tell them, but there are an issue or two that have yet to be resolved. Also, the amount that gets taken out from donation transactions can get a little high for us as a non-profit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Emily Stack

Vendini is a simple ticketing solution

Used daily for 1-2 years
Reviewed 2016-10-03
Review Source: Capterra

I had worked with Vendini for two years prior to switching to another system. Vendini was fairly simple to use for the customers on the front end, but it became overly complex on the back end due to certain errors in reports and inability to override certain capabilities. From the front end, Vendini was attractive and easy to use for our patrons. From finding the event, to choosing seats and paying--it created an easy functional flow for patrons to follow. The only major issue was that the donation feature on the payment page. It confused patrons (a handful of times) and lead them to believe they were to input their total instead of the total auto populating. These patrons entered their total amount in the donation field, and ended up paying for the event twice. The back end of Vendini gave me a lot of issues. Granted, it's been about 2 years since I have used this system, so I'm sure improvements have been made. The building of an event was fairly simple, and if you needed to make changes once an event was live you could do that easily. My biggest qualm with Vendini was the financial reporting. No two reports that populated in the system matched, and it made reconciliation a painful experience. The way the reports broke down fees and discounts, made it difficult to reconcile with traveling entertainment companies who would need financial reporting at the completion of their concert. The reports that did not deal with money did match, and were useful. When I would try and contact customer service, they would send me to voicemail, and return my calls after hours (due to a time difference). All in all, if you are not dealing with financial reporting, then Vendini is an easy to use and accesible to online patrons. I am confident that they have improved the system since my last use.

Pros
It's easy to navigate front end. The patrons rarely had trouble purchasing tickets.

Cons
The financial reporting that did not match.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jack Short

Great product, and support team at Vendini

Used daily for 2+ years
Reviewed 2018-03-23
Review Source: Capterra

Pros
Vendini ticket agent software is very user-friendly for selling tickets/donations/memberships/ etc. With the part-time box office staff typical turnover, it is great to be able to get staff up selling tickets. I can train new staff to do a sale, exchange, and refund within an hour. We have over 75,000 patrons per year, over 1000 performances and hundreds of different producers. We also produce our own festivals and programming and most other festivals in our 4 theatre complex. With this variety, we need a system that was flexible and works well with our eyes and.. attitude toward requests from our tenants. Vendini is approachable and focused on making the product work for us. They create a very personal connection to their customers and their support. I can be in touch several times a month trying to accommodate a request from one of our tenants, be it a certain type of reporting, or a membership/package they want to offer. I take these to my rep who works with the appropriate team to accommodate our needs. They have helped me create several specialized reports that give specific producers exactly what they want. They have helped me create seating venues that accommodate special pricing, sections, levels etc. . They have shown me useful ways to use memberships and fees. There have been many upgrades the past couple years, Email Marketing, reporting, ticket agent and patron manager. It's great to work with a company that listens to customers. Great possibilities!

Cons
The software is great, but of course not perfect. It can take time and some trial and error to get reports created how you want them. I feel there could still be work to do in this area. Support area is terrific and helpful, especially with urgent/time sensitive requests, but can take a bit longer when it is not priority. I think this is because they take time to find the right team, to give the best answer to solve the issue.

Response from Vendini


Hello Jack,

Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons.

We're happy you're a part of the Vendini family. If you need anything, drop us a line.

-The Vendini Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Charles Johnston

Vendini came on to our radar at exactly the right time with the right features to get the job done.

Used daily for 2+ years
Reviewed 2018-02-13
Review Source: Capterra

It has changed the way we do business. I can directly attribute our success in the recent years to our implementation of this program. It decreased workload, increased quality of output and made our patrons stand-up and take notice. Vendini continues to make upgrades to areas of the system. They recently added a patron database management section with basic development tools like the ability to schedule calls or tasks. And their email marketing recently got a facelift. So some of my biggest concerns are being addressed.

Pros
Vendini, on top of being a box office system, is a complete marketing solution. It offers you the ability to combine your patron databases into one centralized location and then build the database automatically as your attendance increases. You can then use this information for email marketing (a similar system and set up to Constant Contact but I think more intuitive), direct mailings and patron management (such as the scheduling of development activities). The ability to review patron history is invaluable. And you can customize the tagging and grouping of patrons to suit your needs. Additionally, the software provided a website solution for us.

Response from Vendini


Hello Charles,

Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons.

We're happy you're a part of the Vendini family. If you need anything, drop us a line.

-The Vendini Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vendini TicketAgent pricing

Pricing options
Free trial
View Pricing Plans

30-day Free Trial
(Pricing based on custom quote)

Vendini TicketAgent features

Customer Database
Electronic Payments

API (399 other apps)
Activity Dashboard (252 other apps)
Activity Tracking (179 other apps)
Automatic Notifications (220 other apps)
CRM Integration (144 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customizable Branding (226 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Data Import/Export (200 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reminders (198 other apps)
Reporting & Statistics (272 other apps)
Social Media Integration (188 other apps)
Surveys & Feedback (164 other apps)
Third Party Integration (247 other apps)

Videos and tutorials

Additional information for Vendini TicketAgent

Benefits

Vendini TicketAgent is cloud-based, centralizing up-to-date information and orders from one database – scalable across multiple systems and devices.

With minimal training, empower box office staff to sell tickets and VIP hospitality packages, while accepting membership signups and donations.

Sales are synced seamlessly with web-based bookings and sister solution Vendini TicketLine, tying together activity monitoring, reporting and purchase history querying.

Process box office payments securely with level 1 PCI DSS (Payment Card Industry Data Security Standard) certification.

Sell tickets on the door and check patrons in with a number of integrated hardware accessories available including card readers, scanners and thermal ticket printers.

Vendini TicketAgent for iOS enables lobby staff and ushers to check seating charts, take payments, issue receipts and process admittance.

Combines seamlessly with Vendini’s full suite of solutions, extending functionality to encompass email/social marketing and event logistics.