Vendini TicketAgent Features

Vendini TicketAgent

Integrated cloud-based ticketing solution for box offices

4.48/5 (72 reviews)

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Access Control
Barcode Scanning
Charting
Credit Card Processing
Customer Database
Customer History
Drag & Drop Interface
Drip Marketing
Electronic Payments
Financial Analysis
Mobile Integration
Monitoring
Order Processing
Receipt Management
Sales Reporting
Secure Data Storage
Social Network Marketing
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Access Control
Barcode Scanning
Charting
Credit Card Processing
Customer Database
Customer History
Drag & Drop Interface
Drip Marketing
Electronic Payments
Financial Analysis
Mobile Integration
Monitoring
Order Processing
Receipt Management
Sales Reporting
Secure Data Storage
Social Network Marketing
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Mobile apps

iOS App


10 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Vendini TicketAgent Feature Reviews

25 reviewers had the following to say about Vendini TicketAgent's features:

Joseph Farmer

Could not manage our theatre without Vendini

2017-12-13

I can not imagine another way to keep track of our sales and our patrons.

Pros

Love the mobile/ipad apps as well as the Facebook integration and the e-blast capabilities.

Cons

Getting the right report to print can be a challenge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello Joseph,

Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better.

Thanks again!

Read more
Ruth Olguin

Vendini Review

2019-02-21

I am not content with the software.

Pros

I suppose that the dashboard design is practical and quite simple to navigate.

Cons

The inablility to design practical and useful reporting.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Thank you for the feedback; we really appreciate your thoughts because this helps us do better. We're always innovating and highly value the insight of our members to helps us enhance our product to better serve our you. We will send this feedback along to our product team.

Please if you ever need assistance in the future please reach out to our Support Team, support@vendini.com.

Read more
Carl Gutowski

A very complete solution that has helped us with ticketing, marketing and patron management.

2017-10-03

Helped us sell more tickets by giving us online ticket sales, email marketing, reporting and patron management all in one package.

Pros

All the major functions are completely integrated: ticket sales, online sales, marketing, patron management and reporting.

Cons

On the other hand, the customer support is always there to help and explain things as needed. The email functionality needs to be updated as well--not terribly modern looking emails, and the functionality is a bit buggy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Carl, thanks for the great insights you shared in your review. We appreciate the feedback and feel lucky to partner with you and the Howland Chamber Music Circle team.

We're hard at work on an improved email marketing tool and look forward to your feedback when it goes live.

Thanks for being a part of the Vendini family!

Cheers,
The Vendini Team

Read more
Shandra Leveritt

I have had the great pleasure of working with Vendini for 5 yrs, I love it!

2017-10-06

Pros

The excellent customer service.

Cons

The inflexibility with surveys, some patron reporting, but I feel in time, those issues will be resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello Shandra,

Thanks for the great insights you shared in your review. We appreciate your feedback and feel lucky to partner with you and the Jubilee Theatre team.

We're always working hard on updating our patron reporting and we'll let you know once the updates go live!

Thanks for being a part of the Vendini family!

Cheers,
The Vendini Team

Read more
Jill Lyons

Vendini has helped excel our ticket sales, online ticket sales are on the rise with Vendini.

2018-02-15

Pros

For the business side, the online reports feature is wonderful.

Cons

When I type in a patrons name their information doesn't pop up automatically if they have attended before.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello Jill,

Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons.

We're happy you're a part of the Vendini family. If you need anything, drop us a line.

-The Vendini Team

Read more
Jessie Phillips

We have worked with Vendini for about 5 years and are pleased with the product and the support.

2017-10-26

Pros

Having all of our sales and patron data in one place, being able to manage ticket sales, memberships and email communications in one central hub.

Cons

Not being able to import donation data to show up properly into patron record (besides processing the donation through Vendini).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello Jessie,

Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better. Just to let you know, we've recently made it possible to import all donation data!

Thanks again!

Read more
Lisa Gruber

We do approximately 450 ticketed shows per year, and Vendini makes our job so easy!

2017-08-09

Pros

Designing event layouts - Gift Card Availability - Event Reminders

Cons

Sometimes we have delays in reports loading, but this may be due to our amount of data. We would like to see the availability of Gift Card use with package purchases.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Shelley Curran

Best decision my venue has made!

2017-02-17

The Vendini system has been the best investment we could have made in opening our venue. The ease of use and overall features have been a blessing to us as we navigated getting our patrons to use a new ticket system. The staff is always available to help and they are always finding new ways of improving.

Pros

Ease of use/training Marketing add ons to the ticket system

Cons

It is not as customizable as I would like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Charles Johnston

Vendini came on to our radar at exactly the right time with the right features to get the job done.

2018-02-13

They recently added a patron database management section with basic development tools like the ability to schedule calls or tasks.

Pros

You can then use this information for email marketing (a similar system and set up to Constant Contact but I think more intuitive), direct mailings and patron management (such as the scheduling of development activities). The ability to review patron history is invaluable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello Charles,

Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons.

We're happy you're a part of the Vendini family. If you need anything, drop us a line.

-The Vendini Team

Read more
Emily Stack

Vendini is a simple ticketing solution

2016-10-03

These patrons entered their total amount in the donation field, and ended up paying for the event twice.

Pros

It's easy to navigate front end.

Cons

The financial reporting that did not match.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Vendini TicketAgent

It is used best when not dealing with complicated fee structures or discounts.

Source: Capterra
Helpful?   Yes   No
Read more
Thom Babbes

Great product. Easy to use.

2018-07-31

Organization of our show. Selling tickets online. Hassle free for the most part.

Pros

Set up is a breeze. Customer service is amazing.

Cons

Hard to figure out the reports. Really time consuming to enter credit card info without optional card swipes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello Thom,

Thank you so much for sharing this positive review! We really appreciate it! It's always nice to know the things that work and what exactly we can keep working on.

If you need anything, always feel free to drop us a line!

-The Vendini Team

Read more
Melissa Earley

Vendini box office software

2014-10-29

Cons: unable to process multiple payment types in one transaction (if paying for part with a season membership and part by credit, must do separate transactions).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Melissa, thanks for sharing your review. We feel lucky to work with great members like you.

We value your feedback. We'll be sure your product feedback makes it to the right folks here.

As always, if you need anything, you can always reach out to us directly and we'd be happy to help.

Cheers,
The Vendini Team

Read more
Marnie Daniel

Easy to use, always up to date, a great service!

2018-07-26

Easy training of my staff, use of credit card for my patrons, ability to set up season ticket packages and ease of using along with social media.

Pros

It is no nonsense and easy to change if I make a mistake or need to make a change.

Cons

It would just be easier if I did not have to contact a separate company for purchasing my tickets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello Marnie,

Thank you so much for sharing your positive review with us, we really appreciate it! It's always nice to know the things that work and what exactly we can keep working on.

If you need anything, always feel free to drop us a line!

-The Vendini Team

Read more
Chris Wong

Great experience with Vendini!

2018-02-11

Pros

The mobile app is great.

Cons

The wait period of 90 days from event completion to receive final sales revenues. Other than that no complaints.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Tad Fujioka

A Wonderful Experience with a Wonderful Software

2019-08-29

They really care about making the users feel comfortable with the software and providing us with some fantastic customer service when necessary.

Pros

Whether we are on the marketing side, fundraising, or just trying to sell tickets, Vendini makes the service very accessible and customizable to us and our needs.

Cons

Sometimes certain issues take a while to get resolved within the software. Most things they are great about fixing as soon as I tell them, but there are an issue or two that have yet to be resolved. Also, the amount that gets taken out from donation transactions can get a little high for us as a non-profit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Performing Arts company, 11-50 employees)

Vendini makes running a theatre so much easier with its comprehensive ticket selling services.

2018-02-11

Pros

Vendini has, not just ticket selling functions, but marketing, but patron and donor management features too.

Cons

The de-duplication feature could use some improvement as one currently can't remove delicates by address.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello,

Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons.

We're happy you're a part of the Vendini family. If you need anything, drop us a line.

-The Vendini Team

Read more
William Burgoyne

Great All-in-One for Theaters!

2019-07-24

Pros

From seating to donor relations, it does it all with ease and with mobile/tablets.

Cons

Cost is a huge component and we have a great deal with another system, otherwise, we would have stuck with this!

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Russell Thompson

Confident all in one ticketing/marketing solution both you and your venue can grow with

2015-03-23

Our box office was able to upgrade to cash draws that electronically integrate with the POS and we added iPads & iPods so that we could offer print-at-home and mobile tickets.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Russell, thank you so much for the review. We're happy to hear that you enjoy the system. Thanks for being so great to work with. We love working with you and your team!

Read more
Jon Meyer

Have installed Vendini in several theatres I've administered, all with excellent results

2018-01-02

All kinds of reports, easy look-up of orders and patrons, efficient use of time when creating events as the process walks you through it and after creating a couple of events, the process is very easily repeated to set up other events.

Pros

It's intuitive and walks you through virtually everything which makes it very easy to use.

Cons

There are rare glitches which is to be expected but the Tech Support is excellent and usually has a solution/fix quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello Jon,

Thank you so much for the review! We really appreciate you taking the time to let everyone know how well our product has worked for you and what we can do to make it even better.

Thanks again!

Read more
Andrew Morehead

Easy event set up with the ability to sell tickets without worry and to work on other projects.

2018-01-11

Pros

By the time someone has typed a donation letter, I've already processed payment and printed the tickets.

Cons

The only thing that we ran up against was that pew style seating is hard to section off in the software and, inevitably, it was easier to create general "rooms" for reserved sections rather than using the seating chart for a church sanctuary.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Vendini


Andrew, thanks for sharing your thoughts and insights here. We're happy to hear that the system is easy to use and has been a good fit for you folks at Episcopal Church of the Ascension.

We feel lucky to partner with you and are grateful you're a part of the Vendini family.

Cheers,
The Vendini Team

Read more
Anonymous
A verified reviewer

Excellent product with even better customer service!

2018-04-26

Pros

-Constantly improving: When we asked for a new feature they added us to a list of people that requested the same feature and not long after we were in the beta testing group.

Cons

-Mobile version of the seating chart can be cumbersome and could scale better (I would add that we haven't received any complaints but that is our offices' opinion).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello,

Thank you so much for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons.

We're happy you're a part of the Vendini family. If you need anything, drop us a line.

-The Vendini Team

Read more
Jennifer Lang

Easy to use, great reporting capabilities, excellent customer service

2018-05-25

Pros

The thing I like most about the software is it's reporting capabilities and that it is a cloud based software.

Cons

The thing I like least is the cost. I feel that Vendini charges too much for their online fees however, it does seem to be in line with the industry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello Jennifer,

Thank you so much for sharing your thoughts and what we can do to fix them. We're always happy to hear the system has been a good fit for your business and its patrons.

If you need anything, drop us a line!

-The Vendini Team

Read more
Jack Short

Great product, and support team at Vendini

2018-03-23

Pros

I can be in touch several times a month trying to accommodate a request from one of our tenants, be it a certain type of reporting, or a membership/package they want to offer.

Cons

It can take time and some trial and error to get reports created how you want them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello Jack,

Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons.

We're happy you're a part of the Vendini family. If you need anything, drop us a line.

-The Vendini Team

Read more
Jeremy A. Goldman

Vendini is the ideal box office and integrated website solution for our organization.

2018-03-02

Pros

The additional features of credit card processing, equipment rental, patron database, email marketing, and more, Vendini is truly and all-in-one solution that we highly recommend.

Cons

Apps are not compatible with Android devices; and inability to sell gift cards while using Vendini credit card processing. But honestly, there isn't much NOT to like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello Jeremy,

Thanks for sharing your thoughts in this review. We're happy to hear the system has been a good fit for your business and its patrons.

We're happy you're a part of the Vendini family. If you need anything, drop us a line.

-The Vendini Team

Read more
Hans H Gruenert

Easy install, outstanding customer support, very receptive to suggestion about improvements.

2018-06-27

Pros

Backoffice set up, with reporting capabilities and e-mail marketing, gives us all necessary tools to take full advantage of the information collected during hte ticketing process.

Cons

Some aspects of ticketing beyond single ticket sales could be more user friendly. Packages and especially memberships could use some upgrades to improve ease of handling.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Vendini


Hello Hans,

Thank you so much for sharing your positive review with us, we really appreciate it! We're always happy to hear the system has been a good fit for those working with it.

If you need anything, always feel free to drop us a line!

-The Vendini Team

Read more