vFairs Reviews - Page 5

The best part of the vFairs platform is the combination of access to DIY controls and partnering with a Project Manager for personalized assistance. We had both helping hands to guide us along, and the ability to make edits on the fly.

I disliked needing to set up mobile and desktop controls separately, for the virtual environment, but I understood why it was set up that way. I hope in the future the system can automatically adapt or allow you to check boxes from one control area for if something is accessible from both desktop and the mobile app. I also hope the registration platform gets enhanced and becomes part of the dashboard in the future.

Thank you for sharing a great review! We hope your event was a successful one. vFairs has updated a lot of its features that you can also make use of. We hope to work with you again soon!

What I liked most about vFairs is knowing that we had a reliable team to help us with any issues that we had throughout the whole process. We never worried that any question would not be answered in a timely manner.

I have nothing negative to say about vFairs.

Thank you for sharing a great review! We hope your event was a successful one. vFairs has updated a lot of its features that you can also make use of. We hope to work with you again soon!

I think the ease of use, the platform itself is really impressive, and the support is outstanding. Our main contact [sensitive content hidden] was such a pleasure to work with, we worked with her last year, and I requested she be assigned to our event this year. She makes the whole process easy and fun, and regardless of my idea/suggestion, she is always coming back with ways they can support it.

I can't think of anything, both years our event was great.

Support, website look on mobile device, app associated

Reporting is available, but cumbersome, although support team did assist greatly. Inability for registrants to make changes that would notify planner. VFairs did work around, but wish options were available.

Vfairs team is amazing and invested in making all of our events a great success. It has all the capabilities we are looking for for a virtual conference and super cool how everything can be customized.

Ability to use full version of zoom in the live stream - we're missing some features.

Thank you Hanna for sharing your valuable feedback with us. We are glad to hear that your experience with team vFairs and the pltform was exceptional. As far as the Zoom features are concerned, we will have a look at that and try to come up with a solution. Looking forward to working with you again soon!

It is easy to navigate. In addition, the product is much more cost effective than other platforms. Their customer service is excellent!

Chatroom function could be a little more sophisticated.

Dear Christa, thank you for sharing your feedback - both positive and constructive. Your business, as well as what it stands for, means a lot to us and we're currently incorporating all your suggestions to ensure a flawless experience in the future :)

The vFairs platform is extremely user friendly. Add the ability to customize and the Project Management support, it makes the experience seamless. There’s really no competition when it comes to those things. It’s easy to use and so impactful at the same time.

Would like to see options for Exhibitors to see how many attendees are logged in, but I love the platform!

Thank you for sharing such a great review! So glad to hear your event was a success and that you were thrilled with vFairs features. We hope to work with you again soon!

The software was very user-friendly for both the people responsible for setting up the backend of the platform, as well as for our attendees. We were able to have presenters submit their poster presentations/recordings/video files directly to the platform without needing to collect them ourselves. The design features are also endless, with tons of options for anything you wanted to display.

The prices were a bit high, otherwise I didn't have any negatives.

Thank you Christine for sharing your valuable feedback with us. We are glad to hear that you found the platform as well as navigating through the platform easy. As far as the pricing is concerned, next time we can work on a more customized plan. Looking forward to working with you again soon!

The chat function is user friendly.Being able to move between public and private chat provides agility. The ability to phone and video within the platform is very useful. The separate rooms -lobby,hall,auditorium allows us to replicate an actual event and provides structure to the event. The wide choice of templates is appealing as it allowed us to find a template that reflected our brand. The backend setup is intuitive in loading video, flyers. The platform looks good.

The only clunky aspect is reporting but we got better at extracting reports the more we used teh platform. The content of the reports is good, it was just getting the nuance of how to extract.

Thank you for this AMAZING review, Joanne! We're so happy to hear you thoroughly enjoyed the service as well as the platform. We can't wait to have you back soon! :)

I was very pleased with the finished product. From the lobby, to the exhibit hall and auditorium, everything looked amazing. For the most part, there were no system glitches during the event and everything worked properly. I loved the ability to host a webcast to attendees!

I think some registrants had issues logging in or knowing where to login. To help this, I think we should automatically have a line in both the client's promotion emails and in the reminder emails sent by vFairs asking the registrant to bookmark the link so that it can be accessed easily the day of. Also, in the group chats, in the area to the right where you can see the booths and the number of messages in the room, the area didn't refresh easily. For example, I would answer questions in the booth, exit the booth and then go back because it still showed there were questions to be answered when there really weren't. Additionally, the "Users online" area wasn't functioning properly.

Thank you for this amazing review, Brittny! Your business means a lot to us and your feedback helps us improve our service with each passing day! So glad you enjoyed your experience with us! :)

Outstanding customer service is a great pro.

Complex Salesforce Integration requires quite of time.

To say the support received is the best would be a gross understatement. Many products and platforms offer exciting and engaging virtual experiences but the individualized and immediate support we receive with vFairs has left us totally impressed.

We are able to customize several aspects of the platform but there are a few minor items that would help ensure a flawless event. Nothing critical but as an example, a hybrid admin/attendee persona would be helpful for us.

vFairs is a wonderful platform: modern, fresh, intuitive and flexible. It was easy to use the product to create a fun, engaging conference for our stakeholders. We received very positive feedback on the platform from many different groups: members, sponsors, attendees, and speakers. Customer service is top notch. The vFairs team is super professional, patient, attentive and thoughtful. We could not have received better service to support this product!

There are no cons. In fact, we're referred many of our members and participants to vFairs. We did an exhaustive search of numerous platforms before choosing vFairs. We absolutely made the right decision!

Thank you for recommending vFairs, Melanie. Our entire team is thrilled to hear about your experience. Your business means a lot to us and we look forward to incorporating any other suggestions you may have for us! :)

It was very easy to use and navigate. The booth function was great and look very tidy. The chat was easy to use.

There were limitations to customise. It would be great if the avatars could be from diverse backgrounds. It would be great if there was a queuing system for the Chat.

Thank you for this lovely review, Seija! Our team is thrilled to know the experience matched your expectations. We look forward to having you back soon with a bigger and better event! :)

Having to adapt to a new virtual event space, this software allowed for unique customisation for our company and also ease of use in terms of creating booths, adding documents and videos, etc.

The backend of the website could be a bit challenging to navigate and required quite a bit of time to self-train and engage with in order to use correctly.

Dear Jay. Thank you for taking the time to write us a review. Our aim is to provide nothing less than perfection and therefore, we'd love to work on the challenges you mentioned in order to provide you with a seamless experience in the future! :)

-Great event and customer service -Responsive event manager -Easy to use for users and exhibitors

-A way for admins and attendees to see all people on the platform during the event

Dear Nadine. Thank you for rating our platform so highly and for writing us an incredible review. We look forward to having you back very soon! :)

The gamification within vFairs is SUPERIOR! I wish I could use vFairs for every event just to use the leader board.

The online registration process required us to do more work than was necessary, in my humble opinion. Integration with our existing merchant processing was costly and inefficient.

Thank you Amir for sharing your valuable feedback with us. We are elated to hear that the attendees enjoyed using the gamification feature so much. We are also sorry to hear about the integration issue and would look on how we can improve your experience for the next time. Looking forward to working with you again soon!

We really liked the ability to have an exhibition floor where it was easy for vendors to connect with attendees at the click of a button

The chat software did not function that well and we had problems on the day

Dear Stephen, thank you for sharing your feedback - both positive and constructive. It seems to be an uncommon instance with the chat tool and we'll further investigate into this to ensure it doesn't repeat itself again. Please feel free to reach out to us with further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

The best feature was [sensitive content hidden]!! While we really like the platform, what made it exceptional was [sensitive content hidden].Sorry programmers, it was the interpersonal working with [sensitive content hidden] that made the difference (two years in a row).

I can't think of anything. Last year (or was it two years ago) there was an issue with the integration of the IDLOOM registration. We had to use Zapier.It seems like we overcame that the last two years.

Thank you for choosing vFairs! We are thrilled that [sensitive content hidden] has been a great project manager. We look forward to continuing to work with you in the future!

The vFair platform has allowed Canada Post, a national company with employees across the country, to conduct a 2 hour internal virtual career development event where employees can chat with senior leaders in the company to learn what it is like to work in their department. It is a career and development focused event to help employees learn about other functions in the company.

At the beginning of my relationship with vfair I was not sure who my main point of contact was but now it is clear.

Thank you for sharing a great review. So glad to hear your event was successful with the help of our team. Your feedback is important to us and we hope to work with you again soon.

This is our third time using vFairs and we are very comfortable with the platform. The addition of new applications is constantly improving, we particularly enjoyed the 'fun' applications such as the photo booth and treasure hunt. Simultaneous translation was fantastic for our delegates who are international

It may be helpful for other/future events to have a 'What to do if things go wrong' guide for users? As an administrator you do answer the same questions, log-in not working, browser difficulties etc

Thank you Marie for sharing your valuable feedback with us. We are glad that you had an amazing experience working with vFairs and our project manager provided you with the support you needed. And for the next event you host with us, there would definitely be a guide for your attendees. Looking forward to working with you again soon!

We had vfairs for our annual virtual international conference for 3 years in a row: feedback from atendees is positive in terms of firiendly, atractive features, great to have networking and chat experiences. Comments from sponsors are also positive given the booth design, easy to upload and download videos and documents making the availabe to attendees.

None specific, the software was reliable and friendly. Only the first time we implemented, there were somo tech issues to understand and solve, once we received proper training, no more issues to report.

Thank you for sharing such a great review! So glad to hear your event was a success and that you were thrilled with vFairs features. We hope to work with you again soon!

This is our second year working with [SENSITIVE CONTENT] at VFairs. He makes the process easy to implement and responds quickly to any questions we have. The platform is easy to maneuver and it's fun to create the virtual booths. The platform allows us to collect student feedback via surveys and provides usage data for all attendees.

The Vfairs platform is easy to use form an attendee point of view. From an admin view, the software has what I need to create reports - sometimes I have to be more confident to poke around and try things.

Thank you Denise for taking out the time and sharing your valuable feedback with us. We are elated to hear that you liked our customer service and trusted us with your event second time in a row. The vFairs team promises to continue to provide you with the same level of service and support. Can't wait to have you back for yet another event!