Explore a recommended list of Virtual Observer alternatives for your business in 2018. Compare alternatives to Virtual Observer side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market.Read more about NICE inContact We also integrate with leading CRMs like Salesforce to simplify the agent experience.
NICE inContact provides you with advanced ACD, IVR and WFO tools to help create a personalized call center experience. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.
CrazyCall is cloud telephony solution for business which allows sales professionals to replace their handset with a CRM-enabled, web-based software that offers call recording, local telephone numbers, lead generation, real-time reporting, cold-call campaign automation, and more… Read more about CrazyCall
Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results.Read more about Convoso
Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!
thinQ is a cloud communication platform designed to help contact centers, telcos and enterprises control all aspects of their inbound & outbound communications with local voice, toll-free voice, call routing, voice API integrations, database solutions, messaging technology, and more… Read more about thinQ
Predictive dialer & call automation for call centers
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more… Read more about Call Center Application
CallSquad is a cloud-based outbound call campaign software for teams which provides businesses with the tools to plan, execute, and track call campaigns for purposes such as sales development, recruitment, lead qualification, event invitations, opt-in marketing consent, and more.Read more about CallSquad
Beautiful Contact Center Solution - Omnichannel - All in One
uContact is a beautiful contact center solution designed to make the life of the agents easier and more productive. Ideal for inbound, outbound & blended call centers.
- True All in One
- Omnichannel: Email, SMS, Web Chat, Facebook, Twitter.Read more about uContact
InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface… Read more about InfoFlo
Lead management software and CRM solution - The Power of Simplicity
VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features includ… Read more about VanillaSofting:
• queue-based priority lead routing
• auto dialing: progressive and preview
• logical branch scripting
• email drip lead nurturing
• mass email
• email templates
• inbound web lead capture
• lead scoring
• voice drop of pre-recorded voice mails
• call recording, monitoring, whisper & barge
• ACD queues
• Screen pops
VanillaSoft also provides managers with access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.
Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.Read more about Nextiva
Support Every Customer. Anytime. Anywhere.
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.Read more about Salesforce Service Cloud
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media.
Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented.Read more about Aircall
TeleCapture is a phone call tracking & recording solution for businesses, with local & toll-free numbers for measuring marketing effectiveness, and optimizing conversion rates. With TeleCapture, users can access reports and dashboards to gather insight into how marketing campaigns are performing.Read more about TeleCapture
Capture, transcribe & analyze sales team calls & meetings
The Chorus Conversation Cloud is an AI-driven tool which is designed to capture and record every sales call and customer-facing meeting to analyze and provide insights. The cloud-based tool aims to help teams become more customer centric, data-driven, and maintain alignment across the organization.Read more about Chorus
Providing call tracking and analytics to more than 75,000 companies and marketing agencies in North America, CallRail's intuitive software helps data-driven marketers optimize the performance of their advertising campaigns and increase sales effectiveness.Read more about CallRail
Kixie is the fastest way to make more sales calls. Kixie PowerCall is a powerful sales dialer with local presence dialing, intelligent CRM integration, and enterprise phone service all in one. Read more about Kixie
Test management, bug tracking & requirements management tool
ReQtest is a cloud-based test management tool for testing teams which supports advanced bug tracking, test management and requirement management technology, and provides end-to-end project management, visual bug reporting, plus JIRA integration. Read more about ReQtest
MachMetrics is a site speed monitoring solution which continually tests and monitors the speed of websites from multiple regions and various devices, helping users understand their website’s performance throughout the day, around the world, and on different devices… Read more about MachMetrics
CloudQA is a web test automation tool which supports monitoring, regression testing and load testing, and enables users to monitor websites and identify broken or slow site interactions, plus test complex workflows in multiple environments with multiple data sets… Read more about CloudQA
Boozang is an AI-powered test automation tool designed to help users create & repair tests without coding, as the engine runs locally in any web browser & saves all data in natural language in the cloud. Boozang also offers reporting functionality, email notifications, team collaboration, and more.Read more about Boozang
Test automation platform for regression & continuous testing
TestCraft is a Selenium based test automation platform for regression and continuous testing with auto maintenance AI technology and visual test modeling. The platform allows for quicker test creation and execution and enables testers to create fully automated test scenarios without coding.Read more about TestCraft
Test case management software for QA & development teams
TestRail is a test case management solution for quality assurance (QA) and development teams, which is designed to help users organize, manage, and track their company’s software testing process. The solution provides tools for managing tests, tracking results, reporting, and more.Read more about TestRail
Content Intelligence Platform built to drive conversions
Atomic Reach is a content conversion platform which aims to help businesses turn their content into sales through content scorecarding, conversion optimization, business intelligence, & more. It offers plans for marketers and agencies to assist with creating and distributing high quality content.Read more about Atomic Reach
Clearview is a web-based telecom & wireless expense, inventory and invoice management platform, derived from Valicom's 25+ years of telecom audit experience. Track voice, wireless and data in one central repository and at any time and access a la carte telecom management services.Read more about Clearview Inventory management, invoice auditing, processing and payment, contract negotiation, change management and procurement, benchmarking and much more.
Rapise is a next generation software test automation tool that leverages the power of open architecture to improve application quality and reduce time to market.
Using advanced technology and an extensible architecture, Rapise can handle your software application and cross-browser testing needs.Read more about Rapise
When your company requires better software testing methodologies, there are a lot of choices in the marketplace. However, if you want the best in software application testing, there is only one solution.
SpiraTest® delivers the features, performance and speed to make the software testing life cycle more productive and efficient that using any ot… Read more about SpiraTesther system available today.
SpiraTest is a complete quality assurance and test management system with integrated release scheduling and defect tracking.
It manages your requirements, test cases and defects/bugs with requirements traceability and real-time coverage analysis. This is the software test management system you have been looking for.
Marketing optimization software for marketing managers that are focused on generating targeted leads and improving sales team performance. Marketing Optimizer empowers digital marketers with the tools and reporting to continually improve their lead generation campaigns.Read more about Marketing Optimizer Marketing Optimizer integrates with all popular website testing, web analytics, and landing page optimization software.
Testim is an agile testing automation solution which utilizes machine learning for test authoring, execution, and maintenance. Users can create tests in minutes, run thousands of tests in parallel across different browsers, integrate with their existing CI/CD and collaboration tools, and more.Read more about Testim
Bpm’online CRM software delivers end-to-end processes to manage a complete customer journey – from lead to order, and to ongoing account maintenance.
Bpm’online recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management… Read more about bpm'online CRM, Inside Sales and Customer Service Software).
KronoDesk is a cloud-based and on-premise integrated customer support system that includes help desk ticketing, customer support forums and an online knowledge base in a single user interface. Designed specifically for software support teams, KronoDesk feeds the application lifecycle from end-to-end… Read more about KronoDesk
Powerful Service Desk and Simple to Use, Modular ITSM Tool
Since 2002, SysAid’s been passionate about streamlining over 10K organizations with leading-edge IT service management (ITSM) solutions. We’re confident that SysAid can likewise make your life easier and ultimately help maximize profits. Read more about SysAid
RazorSync is an incredibly powerful, simple business management software for your mobile phone, tablet & computer. RazorSync supports service professionals with all aspects of their daily work. Read more about RazorSync
Weekdone is a team goal setting and tracking tool. Weekdone turns you and your team into Superheroes, who know what is expected of them and are focused on achieving their goals.
Our target as a Weekdone team is to bring out the best of each employee by giving them a good environment, structure and focus.Read more about Weekdone
ServiceMax is the #1 field service management solution for hundreds of companies worldwide. Find out why our complete, mobile field service software helps deliver flawless field service.
We’re Complete: A full suite of field service management applications from world-class scheduling & workforce optimization to contract management & warranty.Read more about ServiceMax ServiceMax also includes inventory, parts and reverse logistics.
We’re Proven: A thriving community of innovative field service customers like; Coca-Cola, GE, Medtronic and Pitney Bowes use ServiceMax to increase revenue, first-time-fix rates and customer satisfaction - all while decreasing field service costs.
We're Field-Ready Mobile: Delivered in the cloud, ServiceMax is HTML5-based for anywhere access to all pertinent information for field techs. Use the device of your choice - tablet, smartphone or laptop - or access ServiceMax via our award-winning native iPad app.
Mobile-first employee communication for large organisations
Staffbase is a employee relationship platform for large, distributed organizations. Easy to use and easy to implement, it features a complete suit of functionality for the effective communicator like news channel, mobile magazine, chat rooms, employee survey and channel management options.Read more about Staffbase
SutiHR is an easy-to-use HR solution which allows companies to manage all HR activities including recruitment, personnel management, performance management, training, time & attendance management, payroll management, document management and benefits administration.Read more about SutiHR Starting at just $3 per month, SutiHR’s modular design is a great fit for businesses of all sizes.
Web Based Applicant Tracking For Small & Mid-Size Companies
AcquireTM is the ideal solution for small & mid-size companies that want an affordable, easy-to-use Web-based applicant tracking and hiring solution.
AcquireTM is designed for HR and corporate recruiters. It allows them to leverage a single platform to manage the complete applicant tracking and hiring process.Read more about AcquireTM Applicant tracking, employee on boarding and background screening, can be preformed from a single interface.
Available in three editions, each offers a level of powerful applicant tracking and talent acquisition tools designed to simplify the recruiting and hiring process.
Cloud & mobile field workforce management software for SMBs
AI FIELD MGMT is a new Workforce Management tool with a Cloud Core, a Hybrid Platform that combines features:
(i) similar to WhatsApp +
(ii) Global Language Translation +
(iii) Intelligent Workforce Mgmt
It has everything for any sized organization (SOHO, SMB, Enterprise, Gov't) in any Vertical.Read more about Ai Field Management
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At GetApp, our comprehensive software listings, verified user reviews, product comparison pages, articles and AppFinder, our assistive tool, will empower you to make confident and well-informed purchase decisions.
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