This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Virtual Observer

Call recording & workforce optimization solution

learn more

Virtual Observer Alternatives

Filter results


Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to Virtual Observer

Click2Coach

4.3
(2)

Workforce optimization software for contact centers

Features

Total

6

14

8

features in common

6

features in common

Click2Coach's unique features

  • Built-in Course Authoring

  • Inbound Call Center

  • Customizable Templates

  • Reporting/Analytics

Virtual Observer's unique features

  • Real-Time Chat

  • Call Tagging

Monet Live WFO

4.4
(17)

Workforce management & optimization for contact centers

Features

Total

4

21

8

features in common

4

features in common

Monet Live WFO's unique features

  • Automatic Call Distribution

  • Data Import/Export

  • Alerts / Escalation

  • Labor Forecasting

Virtual Observer's unique features

  • Call Tagging

  • Scheduled Recording

  • Event Triggered Actions

  • Archiving & Retention

Value for money

4.4

What users say about Monet Live WFO's value for money

This is a great solution for Avaya as Avaya recommends them and has worked with them on so many engagements.

BG

Bernard G.

Very easy to use, helps staff our agents where they can best be utilized most efficiently. Great real-time adherence displays, easy forecasting tools.

Crystal F.

Verint Workforce Management

4.4
(8)

Workforce optimization for customer service businesses

Features

Total

1

6

8

features in common

1

features in common

Verint Workforce Management's unique features

  • Skills Tracking

  • Forecasting

  • Employee Management

  • Employee Scheduling

Virtual Observer's unique features

  • Real-Time Chat

  • Archiving & Retention

  • Call Recording

  • Event Triggered Actions

What do you want to see on this page for each app?
Basic pricing, core features, and screenshots
Only pricing information
Just details about features

Connect First

4.5
(52)

Omni-channel cloud contact center

Features

Total

3

73

8

features in common

3

features in common

Connect First's unique features

  • Chat Transcript

  • Real Time Data

  • Caller ID

  • Customizable Reports

Virtual Observer's unique features

  • Scheduled Recording

  • Archiving & Retention

  • Event Triggered Actions

  • Call Tagging

Value for money

4.3

What users say about Connect First's value for money

The ability to utilize an at-home agent base with all of the bells and whistles provided by an on premise ACD. Ease of use for the agents and admins has been wonderful.

SM

Shelley M.

Connect First is supported by a quality team of customer service professionals, who have taken the time to help resolve each issue I have come across.

DG

Derick G.

Bitrix24

4.0
(465)

100% free CRM, collaboration and communication tool suite

Features

Total

3

356

8

features in common

3

features in common

Bitrix24's unique features

  • Time Tracking by Client

  • Mass Texting

  • Electronic Signature

  • Voice Mail

Virtual Observer's unique features

  • Scheduled Recording

  • Archiving & Retention

  • Call Tagging

  • Monitoring

Starting from

$24/month

Value for money

4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Playvox

4.8
(71)

Quality Assurance Software for customer service teams.

Features

Total

2

78

8

features in common

2

features in common

Playvox's unique features

  • Content Management

  • Forum / Discussion Board

  • Training Management

  • Task Scheduling

Virtual Observer's unique features

  • On-Demand Recording

  • Archiving & Retention

  • Call Recording

  • Event Triggered Actions

Value for money

4.8

What users say about Playvox's value for money

The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.

CP

Cel P.

PlayVox is a tool that makes our quality processes increasingly efficient and dynamic, bringing good results and possibilities to our continuous improvement efforts.

VC

Victor C.

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

7

108

8

features in common

7

features in common

NICE CXone's unique features

  • Knowledge Base Management

  • Call Tracking

  • Contact Management

  • Call Monitoring

Virtual Observer's unique feature

  • Monitoring

Starting from

$100/month

Value for money

4.0

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Five9

4.2
(386)

Cloud contact and call center software

Features

Total

8

131

8

features in common

8

features in common

Five9's unique features

  • Campaign Management

  • Agent Interface

  • Social Promotion

  • Contact Management

Virtual Observer's unique features

  • No unique features

Starting from

$100/month

Value for money

4.0

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

6

191

8

features in common

6

features in common

LiveAgent's unique features

  • Live Chat

  • Customer Engagement

  • Authentication

  • Call Scripting

Virtual Observer's unique features

  • Scheduled Recording

  • Call Tagging

Starting from

$15/month

Value for money

4.7

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Twilio

4.6
(248)

Voice and messaging for your web and mobile applications

Features

Total

7

77

8

features in common

7

features in common

Twilio's unique features

  • Access Controls/Permissions

  • Computer Telephony Integration

  • Contact Management

  • Connectivity Management

Virtual Observer's unique feature

  • Monitoring

Starting from

$0.01

Value for money

4.3

What users say about Twilio's value for money

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

InfoFlo

4.5
(82)

All-in-One CRM Software Solution

Features

Total

6

126

8

features in common

6

features in common

InfoFlo's unique features

  • Employee Directory

  • Segmentation

  • Contact Management

  • Reporting/Analytics

Virtual Observer's unique features

  • Monitoring

  • Event Triggered Actions

Value for money

4.6

What users say about InfoFlo's value for money

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

Aircall

4.3
(224)

Phone system for support and sales teams

Features

Total

5

102

8

features in common

5

features in common

Aircall's unique features

  • Call Conferencing

  • Contact Management

  • Integrations Management

  • Predictive Dialer

Virtual Observer's unique features

  • Scheduled Recording

  • Real-Time Chat

  • Event Triggered Actions

Starting from

$30/month

Value for money

4.1

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

CloudTalk

4.6
(203)

Cloud-based call center software for sales and support teams

Features

Total

5

140

8

features in common

5

features in common

CloudTalk's unique features

  • Unified Communications

  • Employee Directory

  • By-Extension Reporting

  • Request Assignment

Virtual Observer's unique features

  • Scheduled Recording

  • Real-Time Chat

  • Event Triggered Actions

Starting from

$20/month

Value for money

4.4

What users say about CloudTalk's value for money

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Swati M.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

RingCentral Contact Center

4.3
(156)

The Collaborative Contact Center solution from the industry

Features

Total

8

97

8

features in common

8

features in common

RingCentral Contact Center's unique features

  • Reporting & Statistics

  • Distribution Management

  • Contact Management

  • Call Transcription

Virtual Observer's unique features

  • No unique features

Value for money

4.1

What users say about RingCentral Contact Center's value for money

Janna was my technical support representative and she was excellent. She had a great attitude.

MK

Mandy K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

CallTrackingMetrics

4.6
(61)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

5

95

8

features in common

5

features in common

CallTrackingMetrics' unique features

  • Call Disposition

  • Alerts / Escalation

  • FCC Compliance

  • Communication Management

Virtual Observer's unique features

  • Scheduled Recording

  • On-Demand Recording

  • Monitoring

Starting from

$39/month

Value for money

4.6

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

The support team is also consistently helpful and responsive as is our dedicated account representative.

SK

Stephen K.

Ring4

4.5
(15)

Second phone number app for texting and calling

Features

Total

3

46

8

features in common

3

features in common

Ring4's unique features

  • Remote Access/Control

  • IVR / Voice Recognition

  • Virtual Extensions

  • Video Conferencing

Virtual Observer's unique features

  • Scheduled Recording

  • Monitoring

  • Event Triggered Actions

  • Call Tagging

Starting from

$9.99/month

Value for money

4.5

What users say about Ring4's value for money

I love love love this product. It is helping me communicate with customers in other countries easily.

TC

Tasha C.

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.

DW

David W.

GoToConnect

4.5
(573)

The first-ever truly unified voice and video solution.

Features

Total

7

91

8

features in common

7

features in common

GoToConnect's unique features

  • Calendar Management

  • Audio Calls

  • Contact Management

  • Employee Activity Monitoring

Virtual Observer's unique feature

  • Monitoring

Starting from

$19.95/month

Value for money

4.5

What users say about GoToConnect's value for money

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

Dialpad

4.3
(412)

Cloud communications system for enterprises

Features

Total

3

82

8

features in common

3

features in common

Dialpad's unique features

  • Training Management

  • File Transfer

  • Call Disposition

  • Sentiment Analysis

Virtual Observer's unique features

  • Scheduled Recording

  • Monitoring

  • Event Triggered Actions

  • Call Tagging

Starting from

$15

Value for money

4.4

What users say about Dialpad's value for money

The handoff between devices works very well. The call quality is excellent and the price is perfect for all the features that are included.

Nik K.

We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service.

SS

Sarah S.

PhoneBurner

4.9
(143)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

5

107

8

features in common

5

features in common

PhoneBurner's unique features

  • Email Management

  • Contact Management

  • Lead Capture

  • Call Scheduling

Virtual Observer's unique features

  • Scheduled Recording

  • Real-Time Chat

  • Call Tagging

Starting from

$149/month

Value for money

4.7

What users say about PhoneBurner's value for money

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

Talkdesk

4.6
(667)

The world's leading cloud-based contact center software.

Features

Total

8

96

8

features in common

8

features in common

Talkdesk's unique features

  • Reporting & Statistics

  • Call Conferencing

  • Contact Management

  • Applicant Tracking

Virtual Observer's unique features

  • No unique features

Value for money

4.5

What users say about Talkdesk's value for money

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

MJ

Maria Jose T.

It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.

AG

Anthony G.

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

3

65

8

features in common

3

features in common

Freshcaller's unique features

  • Video Conferencing

  • Audio / Video Conferencing

  • Alerts / Escalation

  • Request Assignment

Virtual Observer's unique features

  • Archiving & Retention

  • Monitoring

  • Event Triggered Actions

  • Call Tagging

Starting from

$15/month

Value for money

3.7

What users say about Freshcaller's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Kixie PowerCall

4.8
(151)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

4

74

8

features in common

4

features in common

Kixie PowerCall's unique features

  • Auto-Dialer

  • Call Routing

  • Interaction Tracking

  • SIP Trunking

Virtual Observer's unique features

  • Monitoring

  • Real-Time Chat

  • Event Triggered Actions

  • Scheduled Recording

Starting from

$29/month

Value for money

4.7

What users say about Kixie PowerCall's value for money

From sales and customer service they have all been super helpful and great to work with.

WO

Wes O.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

HoduCC

4.7
(23)

Omnichannel call center software for sales and support teams

Features

Total

7

66

8

features in common

7

features in common

HoduCC's unique features

  • Data Import/Export

  • Call Routing

  • Chatbot

  • Alerts / Escalation

Virtual Observer's unique feature

  • Monitoring

Starting from

$400

Value for money

4.5

What users say about HoduCC's value for money

Nice guys, reliable software, reliable customization services, good support services.

AA

Alejandro A.

The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

VM

Vinesh M.

Intradiem

4.4
(16)

Workforce automation solution for optimizing operations

Features

Total

1

52

8

features in common

1

features in common

Intradiem's unique features

  • Status Tracking

  • Task Management

  • Attended Automation

  • Reporting & Statistics

Virtual Observer's unique features

  • Scheduled Recording

  • Monitoring

  • Call Recording

  • Event Triggered Actions

Value for money

4.3

What users say about Intradiem's value for money

Anthem has a great relationship with our success manager. He is knows our business and is always available to help us ensure we're seeing success with the tool.

BO

Brooke O.

We've been able to continue to have a positive ROI for several years. The ability to deliver training an optimal times has allowed our company to to more effectively manage our intra-day trends.

AR

Anonymous Reviewer

Soon

4.6
(27)

Scheduling and collaboration tool for customer service teams

Features

Total

0

50

8

features in common

0

features in common

Soon's unique features

  • Time Off Requests

  • Collaboration Tools

  • Employee Self Service

  • User Management

Virtual Observer's unique features

  • Scheduled Recording

  • Monitoring

  • Call Recording

  • Event Triggered Actions

Starting from

$9/month

Value for money

4.6

What users say about Soon's value for money

The good overview, the easy access and very good help and quick responses from the developers for requests of new functions.

Lv

Lonneke v.

Pleasant intuitive UI, intelligent UX design. Responsive support team, lets me keep all team communication in one place for my sanity aaa.

Jiahui Y.

CallRail

4.5
(134)

Call Tracking & Analytics

Features

Total

3

32

8

features in common

3

features in common

CallRail's unique features

  • Conversion Tracking

  • Lead Distribution

  • Keyword Tracking

  • Alerts/Notifications

Virtual Observer's unique features

  • Real-Time Chat

  • Scheduled Recording

  • Event Triggered Actions

  • Call Tagging

Starting from

$45/month

Value for money

4.4

What users say about CallRail's value for money

It is excellent for capturing calls related to the specific campaign so we can evaluate its effectiveness and quality of leads it sent our way.

AR

Anonymous Reviewer

I hope they upgrade and it turns out to be amazing. I'm willing to give them a chance to prove themselves.

Trezelle M.

VirtualPBX

4.8
(22)

Trusted VoIP for any office, anywhere.

Features

Total

6

68

8

features in common

6

features in common

VirtualPBX's unique features

  • CRM

  • Auto-Dialer

  • Contact Management

  • Real Time Reporting

Virtual Observer's unique features

  • Real-Time Chat

  • Call Tagging

Starting from

$14.99/month

Value for money

4.8

What users say about VirtualPBX's value for money

Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.

CM

Christi M.

Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.

Dany H.

NOLA

5.0
(3)

Auto dialer solution for call centers and debt collectors

Features

Total

4

177

8

features in common

4

features in common

NOLA's unique features

  • Call Scripting

  • Calendar/Reminder System

  • Secure Data Storage

  • Customizable Branding

Virtual Observer's unique features

  • Archiving & Retention

  • On-Demand Recording

  • Call Tagging

  • Scheduled Recording

Acefone

4.9
(23)

A phone system trusted by modern businesses

Features

Total

3

62

8

features in common

3

features in common

Acefone's unique features

  • Auto-Dialer

  • Interaction Tracking

  • Reporting & Statistics

  • Call Conferencing

Virtual Observer's unique features

  • Scheduled Recording

  • Archiving & Retention

  • Event Triggered Actions

  • Call Tagging

Starting from

£4.99/month

Value for money

5.0

What users say about Acefone's value for money

A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.

SA

Shakeel A.

Very good Customer Service and 24/7 help center. I would recommend Acefone to everyone out there who would want their service.

NB

Navin B.

BounceHelp

4.5
(2)

Powerful Callback Widget for Your Website

Features

Total

4

48

8

features in common

4

features in common

BounceHelp's unique features

  • Prospecting Tools

  • Activity Dashboard

  • SMS Messaging

  • Customization

Virtual Observer's unique features

  • Monitoring

  • Real-Time Chat

  • Event Triggered Actions

  • Scheduled Recording

LogMeIn Rescue

4.6
(125)

Remote support for helpdesks, call centers and organizations

Features

Total

2

62

8

features in common

2

features in common

LogMeIn Rescue's unique features

  • Multi-Channel Communication

  • Asset Tracking

  • Remote Access/Control

  • Campaign Management

Virtual Observer's unique features

  • On-Demand Recording

  • Archiving & Retention

  • Monitoring

  • Event Triggered Actions

Starting from

$149/month

Value for money

4.3

What users say about LogMeIn Rescue's value for money

It is really an amazing experience, it made our life very easy and customers really loved the option to have icon on their desktops that they just double click on it to ask for support.

AR

Anonymous Reviewer

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

Features

Total

5

168

8

features in common

5

features in common

Zoho Desk's unique features

  • Customizable Branding

  • Canned Responses

  • Activity Dashboard

  • Lead Distribution

Virtual Observer's unique features

  • Scheduled Recording

  • On-Demand Recording

  • Call Tagging

Starting from

$14/month

Value for money

4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Features

Total

4

196

8

features in common

4

features in common

Zendesk's unique features

  • Real Time Analytics

  • Outbound Call Center

  • CRM

  • Virtual Assistant

Virtual Observer's unique features

  • Monitoring

  • On-Demand Recording

  • Call Tagging

  • Scheduled Recording

Starting from

$19/month

Value for money

4.1

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

PanTerra Networks

4.4
(16)

All-in-one simplifies communication & increases performance.

Features

Total

4

133

8

features in common

4

features in common

PanTerra Networks' unique features

  • Role-Based Permissions

  • Customizable Branding

  • Application Management

  • Voicemail Transcription

Virtual Observer's unique features

  • Call Tagging

  • On-Demand Recording

  • Event Triggered Actions

  • Scheduled Recording

Starting from

$9.95/month

Value for money

4.3

What users say about PanTerra Networks' value for money

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

NH

Nuur H.

Support has been outstanding from my very first call to sales and setup was easy with the help of their vendor team. Would definitely recommend.

SG

Sean G.

Zadarma

3.6
(34)

Business phone system for companies of all sizes

Features

Total

1

52

8

features in common

1

features in common

Zadarma's unique features

  • Auto-Dialer

  • Computer Telephony Integration

  • Text to Speech

  • Virtual Extensions

Virtual Observer's unique features

  • Real-Time Chat

  • Archiving & Retention

  • Monitoring

  • Event Triggered Actions

Starting from

$5/month

Value for money

3.7

What users say about Zadarma's value for money

Very good software works perfectly in Mexico. Customer Support is great in different languages.

EZ

Evgenia Z.

Fails all the time, terrible customer support, they take your money and then ask.

AR

Anonymous Reviewer

One Call Now

4.6
(21)

Simple, Reliable, Affordable Group Messaging

Features

Total

1

68

8

features in common

1

features in common

One Call Now's unique features

  • Caller ID

  • Call Routing

  • Call List Management

  • Scheduling

Virtual Observer's unique features

  • Real-Time Chat

  • Archiving & Retention

  • Monitoring

  • Event Triggered Actions

Value for money

4.2

What users say about One Call Now's value for money

I like the ease of use and reliability is great. It has an app I can easily use from my android phone.

Dan R.

It is wonderful that when we have a prayer request that we can put it out to our prayer groups and the people receive it immediately so they can begin praying for that person or situation.

CM

Carol M.

Ricochet360

5.0
(24)

Sales is a contact sport. Our Auto Dialer connects you 1st!

Features

Total

2

102

8

features in common

2

features in common

Ricochet360's unique features

  • Call Monitoring

  • Call Center Management

  • Email Response Control

  • Cataloging/Categorization

Virtual Observer's unique features

  • On-Demand Recording

  • Scheduled Recording

  • Monitoring

  • Event Triggered Actions

Value for money

4.9

What users say about Ricochet360's value for money

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.

BH

Brittany H.

It has been a very easy transition and the experience has been great.

CG

Corey G.

ClarityTel

4.7
(7)

VoIP-based communication management solution

Features

Total

1

33

8

features in common

1

features in common

ClarityTel's unique features

  • Alerts/Notifications

  • Outbound Call Center

  • Call Routing

  • Voice Mail

Virtual Observer's unique features

  • Real-Time Chat

  • Archiving & Retention

  • Monitoring

  • Event Triggered Actions

Balto

4.7
(3)

Call center phone coaching for sales & customer service reps

Features

Total

2

47

8

features in common

2

features in common

Balto's unique features

  • Feedback Management

  • Inbound Call Center

  • Alerts/Notifications

  • Assessment Management

Virtual Observer's unique features

  • On-Demand Recording

  • Scheduled Recording

  • Archiving & Retention

  • Event Triggered Actions

XenCall

4.1
(16)

Predictive dialer and CRM for call centers.

Features

Total

2

82

8

features in common

2

features in common

XenCall's unique features

  • Lead Qualification

  • Outbound Call Center

  • Communication Management

  • Call Monitoring

Virtual Observer's unique features

  • On-Demand Recording

  • Scheduled Recording

  • Archiving & Retention

  • Event Triggered Actions

Value for money

3.8

What users say about XenCall's value for money

Their handling of the problems has been very poor, pathetic would be the appropriate term. It's the 7th ACD I deployed, the worst of all.

AM

Alexandre M.

I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR.

AD

Al D.

XCALLY

4.8
(82)

Omnichannel contact center management

Features

Total

4

69

8

features in common

4

features in common

XCALLY's unique features

  • Call Disposition

  • Customizable Reports

  • Interaction Tracking

  • Campaign Management

Virtual Observer's unique features

  • Archiving & Retention

  • On-Demand Recording

  • Call Tagging

  • Scheduled Recording

Value for money

4.7

What users say about XCALLY's value for money

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Fabricio G.

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

MM

Matovu M.

DialerAI

(0)

Predictive dialer solution for call centers

Features

Total

1

49

8

features in common

1

features in common

DialerAI's unique features