Virtual Observer Features

Virtual Observer

Call recording & workforce optimization solution

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Virtual Observer Feature Summary

  • Call monitoring
  • Event playback
  • VO live supervisor tool
  • Agent portal & eLearning
  • Interactive scoring & evaluation
  • Live real-time webcam monitoring
  • Dashboard analytics & performance reporting
  • Advanced agent adherence report
  • Call center activity forecasting
  • Optimized agent schedules
  • Rules-based screen capture
  • Customer feedback surveys
  • Desktop analytics
  • Salesforce integration
  • Avaya CMS real-time dashboard statistics
  • Auto-archiving
  • Multiple call recording options
  • Cloud contact center integrations
  • Phone systems integrations
  • API integrations

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