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Vivocha

Next Generation Customer Interaction Platform

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Vivocha Alternatives

How do Vivocha alternatives compare?

LiveAgent and Infobip stand out as its top competitors based on similarity, popularity and user reviews. When comparing Vivocha to its top 100 alternatives, Webex has the highest rating, with Pipedrive as the runner-up, and Vivocha ranking 91st place. Webex has the most reviews with a total of 5,474, while Vivocha has 2. Users say Freshdesk tops the list for value for money followed by Zoho Desk, while Vivocha comes in 92nd. Users also say Webex and Pipedrive are the easiest to use, while Vivocha takes 93rd place.

What are the top 5 alternatives to Vivocha?


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Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to Vivocha

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

25

165

28

features in common

25

features in common

LiveAgent's unique features

  • WYSIWYG Editor

  • Real Time Analytics

  • Video Conferencing

  • Third Party Integrations

Vivocha's unique features

  • Virtual Assistant

  • File Transfer

  • Behavior Tracking

Starting from

$15/month

Value for money

4.7

4.7

0.0

What users say about LiveAgent's value for money

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

Infobip

4.8
(9)

Omni-channel customer communication and engagement

Features

Total

10

62

28

features in common

10

features in common

Infobip's unique features

  • Email Automation

  • Multi-Channel Data Collection

  • Push Notifications

  • Chatbot

Vivocha's unique features

  • Activity Tracking

  • Customizable Forms

  • Mobile Access

  • Social Media Integration

Callmaker

5.0
(2)

Automatic callbacks for website visitors within 25 seconds

Features

Total

6

25

28

features in common

6

features in common

Callmaker's unique features

  • Real-time Consumer-facing Chat

  • Inbound Call Center

  • Auto-Dialer

  • Customizable Branding

Vivocha's unique features

  • Surveys & Feedback

  • Chat/Messaging

  • File Transfer

  • Social Media Integration

User.com

4.7
(32)

The engine of growth. An all in one solution for user data.

Features

Total

23

193

28

features in common

23

features in common

User.com's unique features

  • Scheduled Messaging

  • Image Library

  • Transfers/Routing

  • Transcripts/Chat History

Vivocha's unique features

  • Automatic Call Distribution

  • Callback Scheduling

  • Video Support

  • Real-time Updates

Value for money

4.6

4.6

0.0

What users say about User.com's value for money

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

Feedier

4.7
(118)

Gamified customer engagement & feedback collection tool

Features

Total

5

46

28

features in common

5

features in common

Feedier's unique features

  • 360 Degree Feedback

  • Template Management

  • Anonymous Feedback

  • Customizable Templates

Vivocha's unique features

  • Call Recording

  • Behavior Tracking

  • Support Ticket Management

  • Automatic Call Distribution

Value for money

4.7

4.7

0.0

What users say about Feedier's value for money

It's easy of use and the beauty of design, it is very important for me that the process is enjoyable to my clients.

AR

Anonymous Reviewer

I love that it integrates forms with reviews with rewards. It's ideal for creating and improving relationships with customers.

AR

Anonymous Reviewer

Messangi

(0)

Digital Customer Engagement Platform

Features

Total

11

91

28

features in common

11

features in common

Messangi's unique features

  • Shortcodes

  • Mailing List Management

  • Real Time Data

  • Customizable Fields

Vivocha's unique features

  • File Transfer

  • Support Ticket Management

  • Alerts / Escalation

  • Automatic Call Distribution

Genesys Cloud CX

4.2
(124)

Mobile optimized cloud call center with multichannel routing

Features

Total

23

121

28

features in common

23

features in common

Genesys Cloud CX's unique features

  • Alerts/Notifications

  • SMS Messaging

  • Customer Database

  • Real Time Analytics

Vivocha's unique features

  • Virtual Assistant

  • Customizable Forms

  • Event Triggered Actions

  • Behavior Tracking

Starting from

$75/month

Value for money

3.9

3.9

0.0

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Bitrix24

4.0
(485)

100% free CRM, collaboration and communication tool suite

Features

Total

21

363

28

features in common

21

features in common

Bitrix24's unique features

  • Data Migration

  • Process Modeling & Designing

  • Group Management

  • Automated Quoting

Vivocha's unique features

  • Alerts / Escalation

  • Knowledge Base Management

  • Virtual Assistant

  • File Transfer

Starting from

$49/month

Value for money

4.2

4.2

0.0

What users say about Bitrix24's value for money

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

25

179

28

features in common

25

features in common

Zendesk's unique features

  • Website Visitor Tracking

  • Rules-Based Workflow

  • For iPad Devices

  • Email Templates

Vivocha's unique features

  • Callback Scheduling

  • File Transfer

  • Behavior Tracking

Starting from

$19/month

Value for money

4.1

4.1

0.0

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

25

145

28

features in common

25

features in common

Zoho Desk's unique features

  • Contact Database

  • Third Party Integrations

  • Account Management

  • Queue Management

Vivocha's unique features

  • Callback Scheduling

  • File Transfer

  • Behavior Tracking

Starting from

$14/month

Value for money

4.5

4.5

0.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

3CX

4.5
(247)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

21

112

28

features in common

21

features in common

3CX's unique features

  • Conferencing

  • CRM

  • Single Sign On

  • Automated Routing

Vivocha's unique features

  • Knowledge Base Management

  • Virtual Assistant

  • Appointment Management

  • Customizable Forms

Starting from

$145/year

Value for money

4.3

4.3

0.0

What users say about 3CX's value for money

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

JA

Jessica A.

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Five9

4.2
(397)

Cloud contact and call center software

Features

Total

22

117

28

features in common

22

features in common

Five9's unique features

  • Call Scripting

  • Text Analysis

  • Predictive Dialer

  • Campaign Management

Vivocha's unique features

  • Mobile Access

  • Video Support

  • Behavior Tracking

  • Customizable Forms

Starting from

$100/month

Value for money

4.0

4.0

0.0

What users say about Five9's value for money

Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.

DM

Dedrick M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

Salesforce Service Cloud

4.4
(528)

Customer Service & Field Service Management Solutions

Features

Total

24

181

28

features in common

24

features in common

Salesforce Service Cloud's unique features

  • Equipment Maintenance

  • Email Templates

  • Performance Metrics

  • Service History

Vivocha's unique features

  • Communication Management

  • Callback Scheduling

  • File Transfer

  • Behavior Tracking

Value for money

4.1

4.1

0.0

What users say about Salesforce Service Cloud's value for money

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

19

109

28

features in common

19

features in common

Quiq Messaging's unique features

  • Workflow Management

  • Customer Experience Management

  • Customer Segmentation

  • Contextual Guidance

Vivocha's unique features

  • Automatic Call Distribution

  • Customizable Forms

  • Video Support

  • Real-time Updates

Starting from

$6,000/month

Value for money

4.5

4.5

0.0

What users say about Quiq Messaging's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

USAN Contact Suite for Amazon Connect

5.0
(1)

Extending the power and breadth of Amazon Connect

Features

Total

15

70

28

features in common

15

features in common

USAN Contact Suite for Amazon Connect's unique features

  • @mentions

  • Customer Database

  • Screen Sharing

  • Single Sign On

Vivocha's unique features

  • Alerts / Escalation

  • Knowledge Base Management

  • Social Media Integration

  • Real-time Updates

Convoso

4.5
(25)

Dial Smarter, Not Harder

Features

Total

8

66

28

features in common

8

features in common

Convoso's unique features

  • Call Logging

  • CRM

  • Workflow Management

  • FCC Compliance

Vivocha's unique features

  • Support Ticket Management

  • File Transfer

  • Customizable Forms

  • Video Support

Starting from

$90/month

Value for money

4.4

4.4

0.0

What users say about Convoso's value for money

The best part of the software is the ease to move and manipulate the data to help drive performance.

HD

Hoang D.

Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast.

MV

Michael V.

PanTerra Networks

4.4
(16)

All-in-one simplifies communication & increases performance.

Features

Total

15

132

28

features in common

15

features in common

PanTerra Networks' unique features

  • Whiteboard

  • Inbound Call Center

  • Drag & Drop

  • Task Progress Tracking

Vivocha's unique features

  • Knowledge Base Management

  • Video Support

  • Call Center Management

  • Multi-Channel Communication

Starting from

$9.95/month

Value for money

4.3

4.3

0.0

What users say about PanTerra Networks' value for money

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

CJ

Carlos J.

Support has been outstanding from my very first call to sales and setup was easy with the help of their vendor team. Would definitely recommend.

SG

Sean G.

InfoFlo

4.5
(87)

All-in-One CRM Software Solution

Features

Total

12

112

28

features in common

12

features in common

InfoFlo's unique features

  • Lead Management

  • Workflow Management

  • Manual Dialer

  • Invoice Management

Vivocha's unique features

  • Video Support

  • Virtual Assistant

  • Event Triggered Actions

  • Real-time Updates

Value for money

4.6

4.6

0.0

What users say about InfoFlo's value for money

It integrates with Outlook almost perfectly and simplifies my administrative processes. The reporting and bulk email features align with what I need to accomplish and provide a seamless solution.

DS

Derek S.

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

MiCloud Connect

4.2
(248)

Cloud phone system & contact center software & services

Features

Total

9

48

28

features in common

9

features in common

MiCloud Connect's unique features

  • Two-Way Audio & Video

  • Queue Management

  • Reporting & Statistics

  • Conferencing

Vivocha's unique features

  • Support Ticket Management

  • File Transfer

  • Social Media Integration

  • Callback Scheduling

Value for money

3.8

3.8

0.0

What users say about MiCloud Connect's value for money

They have great service availability and monitoring. The customer support line is superb.

RE

Robert E.

I like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break.

Patty E.

Dialpad

4.3
(423)

Cloud communications system for enterprises

Features

Total

13

74

28

features in common

13

features in common

Dialpad's unique features

  • On-Demand Recording

  • Automated Attendant

  • Outbound Call Center

  • Power Dialer

Vivocha's unique features

  • Video Support

  • Social Media Integration

  • Event Triggered Actions

  • Real-time Updates

Starting from

$15

Value for money

4.4

4.4

0.0

What users say about Dialpad's value for money

I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app.

AS

Anthony S.

Dialpad offers a number of comprehensive features that will suit most growing businesses needs, most important of which is the ability to take work calls from a personal cellphone.

DC

Darien C.

ChaseData CCaaS

4.8
(133)

Cloud-based call center solution for SMBs

Features

Total

12

87

28

features in common

12

features in common

ChaseData CCaaS's unique features

  • Lead Capture

  • FCC Compliance

  • Inbound Call Center

  • Local Caller ID

Vivocha's unique features

  • Mobile Access

  • Video Support

  • Communication Management

  • Feedback Management

Value for money

4.7

4.7

0.0

What users say about ChaseData CCaaS's value for money

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

ME

Matthew E.

To top it off, working with the people at Chase has been an even greater part of this amazing experience.

SR

Samuel R.

Kixie PowerCall

4.7
(167)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

8

72

28

features in common

8

features in common

Kixie PowerCall's unique features

  • Real Time Data

  • Call Logging

  • Dashboard

  • Answering Machine Detection

Vivocha's unique features

  • Chat/Messaging

  • Support Ticket Management

  • Customizable Forms

  • Video Support

Starting from

$29/month

Value for money

4.7

4.7

0.0

What users say about Kixie PowerCall's value for money

I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.

AH

Andrew H.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

Zadarma

3.7
(38)

Business phone system for companies of all sizes

Features

Total

8

48

28

features in common

8

features in common

Zadarma's unique features

  • Call Logging

  • Task Management

  • Virtual Extensions

  • Inbound Call Center

Vivocha's unique features

  • Support Ticket Management

  • File Transfer

  • Customizable Forms

  • Virtual Assistant

Value for money

3.8

3.8

0.0

What users say about Zadarma's value for money

Call forwarding as of yet does not work. They test calls from their system which is absolutely meaningless.

AR

Anonymous Reviewer

I use Zadarma PBX for more than a year. It's great and stable product, easy to config, with great prices and very good support service.

DV

Dima V.

CloudTalk

4.5
(225)

Cloud-based call center software for sales and support teams

Features

Total

16

125

28

features in common

16

features in common

CloudTalk's unique features

  • Inbound Call Center

  • Monitoring

  • Customizable Reports

  • Preview Dialer

Vivocha's unique features

  • Video Support

  • Social Media Integration

  • Event Triggered Actions

  • Live Chat

Starting from

$25/month

Value for money

4.3

4.3

0.0

What users say about CloudTalk's value for money

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

AR

Anonymous Reviewer

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Julius T.

Ring4

4.5
(15)

Second phone number app for texting and calling

Features

Total

4

43

28

features in common

4

features in common

Ring4's unique features

  • Virtual Call Center

  • IVR / Voice Recognition

  • Virtual Extensions

  • Caller Profiles

Vivocha's unique features

  • Behavior Tracking

  • Surveys & Feedback

  • Chat/Messaging

  • Video Support

Starting from

$8/month

Value for money

4.5

4.5

0.0

What users say about Ring4's value for money

I love love love this product. It is helping me communicate with customers in other countries easily.

TC

Tasha C.

Unfortunately I get many spam calls on my regular cell number because it is listed on the web. By changing to a Ring 4 number I am able to block all these spam calls.

DW

David W.

Axiom

(0)

Axiom - Cloud-Based Contact Center Platform

Features

Total

11

69

28

features in common

11

features in common

Axiom's unique features

  • Campaign Management

  • Access Controls/Permissions

  • Outbound Call Center

  • IVR / Voice Recognition

Vivocha's unique features

  • Customizable Forms

  • Activity Tracking

  • Knowledge Base Management

  • Social Media Integration

Nextiva

4.2
(185)

Simplifying Business Communication

Features

Total

11

90

28

features in common

11

features in common

Nextiva's unique features

  • Call Monitoring

  • Canned Responses

  • Drag & Drop

  • Ring Groups

Vivocha's unique features

  • Customizable Forms

  • Activity Tracking

  • Video Support

  • Virtual Assistant

Starting from

$18.95/month

Value for money

4.0

4.0

0.0

What users say about Nextiva's value for money

Just before the porting they misinformed me about the date and and time and the porting was done without my knowledge. First week of the Nextiva phone service was terrible.

DB

Darek B.

Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.

CB

Christine B.

Webex

4.4
(5.4K)

One app for everything. And everyone.

Features

Total

18

188

28

features in common

18

features in common

Webex's unique features

  • Real Time Reporting

  • Host Controls

  • Document Storage

  • Availability Indicator

Vivocha's unique features

  • Alerts / Escalation

  • Knowledge Base Management

  • Event Triggered Actions

  • Customer History

Starting from

$13.5/month

Value for money

4.1

4.1

0.0

What users say about Webex's value for money

Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.

AR

Anonymous Reviewer

Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.

Guillermo V.

NICE CXone

4.2
(509)

Cloud Contact Center Software

Features

Total

24

117

28

features in common

24

features in common

NICE CXone's unique features

  • Workflow Management

  • Skills Tracking

  • Automated Scheduling

  • Call Scripting

Vivocha's unique features

  • Mobile Access

  • Video Support

  • Behavior Tracking

  • Collaboration Tools

Starting from

$100/month

Value for money

4.0

4.0

0.0

What users say about NICE CXone's value for money

Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.

SS

Somveer S.

Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.

AB

Alejandra B.

Front

4.5
(211)

One place to take care of all your customers

Features

Total

17

115

28

features in common

17

features in common

Front's unique features

  • Whitelisting/Blacklisting

  • Dashboard

  • Multiple User Accounts

  • Remote Access/Control

Vivocha's unique features

  • Knowledge Base Management

  • Automatic Call Distribution

  • Virtual Assistant

  • Customer History

Starting from

$19/year

Value for money

4.2

4.2

0.0

What users say about Front's value for money

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

GP

Giada P.

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

22

119

28

features in common

22

features in common

Freshdesk's unique features

  • Status Tracking

  • Tagging

  • Assignment Management

  • Scheduling

Vivocha's unique features

  • Automatic Call Distribution

  • Video Support

  • Callback Scheduling

  • File Transfer

Starting from

$18/month

Value for money

4.4

4.4

0.0

What users say about Freshdesk's value for money

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

MightyCall

3.8
(89)

Virtual Phone System for small businesses

Features

Total

12

46

28

features in common

12

features in common

MightyCall's unique features

  • Voice Mail

  • Conferencing

  • Call Reporting

  • Virtual Extensions

Vivocha's unique features

  • Video Support

  • Call Center Management

  • Event Triggered Actions

  • Real-time Updates

Starting from

$29.99/month

Value for money

3.9

3.9

0.0

What users say about MightyCall's value for money

The customer support for the software is terrible. I emailed them about questions on the software and it took them 2 weeks to respond, and then the response was very vague.

AR

Anonymous Reviewer

The UI is very nice on both the website and the phone app. I like the clean interface and the ability to get to the things that matter right away.

JA

Jaffer A.

Twilio

4.6
(264)

Voice and messaging for your web and mobile applications

Features

Total

10

78

28

features in common

10

features in common

Twilio's unique features

  • Polls/Voting

  • Inbound Call Center

  • Scheduled Recording

  • Video Conferencing

Vivocha's unique features

  • Activity Tracking

  • Customizable Forms

  • Mobile Access

  • Virtual Assistant

Starting from

$0.01

Value for money

4.3

4.3

0.0

What users say about Twilio's value for money

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

ReadyMode

4.1
(16)

Predictive dialer and CRM for call centers.

Features

Total

9

58

28

features in common

9

features in common

ReadyMode's unique features

  • Call Reporting

  • Call Routing

  • CRM

  • Manual Dialer

Vivocha's unique features

  • Support Ticket Management