Vivocha vs eSpace Contact Center Comparison

Overview

Vivocha is Next Generation Customer Interaction Platform that enables businesses to seamlessly communicate with prospects...

Huawei eSpace Contact Center is a multi-channel communications platform with carrier-grade telephony and IP-based call processing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$52.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(2)

5

4

3

2

1

1

1

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Pros

Cons

Cons

  • Vendor responds to reviews
  • Last reviewN/A
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features24
  • API
  • Action Management
  • Activity Management
  • Activity Tracking
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Behavior Tracking
  • Call Recording
  • Call Routing
  • Callback Scheduling
  • Charting
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Conversion Rate Optimization
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reporting
  • Document Management
  • Event Triggered Actions
  • File Management
  • File Transfer
  • Geolocation
  • Instant Messaging
  • Lead Scoring
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Real Time Monitoring
  • Real Time Updates
  • Reporting & Statistics
  • Status Reporting
  • Summary Reports
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Video Support
  • Total features26
  • API
  • Action Management
  • Activity Management
  • Activity Tracking
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Behavior Tracking
  • Call Recording
  • Call Routing
  • Callback Scheduling
  • Charting
  • Chat
  • Chat Transcript
  • Collaboration Tools
  • Collaborative Workspace
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Conversion Rate Optimization
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Reporting
  • Document Management
  • Event Triggered Actions
  • File Management
  • File Transfer
  • Geolocation
  • Instant Messaging
  • Lead Scoring
  • Mobile Integration
  • Monitoring
  • Multi-Channel Communication
  • Real Time Monitoring
  • Real Time Updates
  • Reporting & Statistics
  • Status Reporting
  • Summary Reports
  • Third Party Integration
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Video Streaming
  • Video Support

Integrations

  • Total integrations15
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations1
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Vivocha vs. eSpace Contact Center

See how Vivocha and eSpace Contact Center stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.